“CON ARTISTS! AVOID! AVOID! AVOID!
There should really be an option for no stars here.
I returned my original S20 fe (awful phone) to this company on 7.9.21 within the 14 day cooling off period for a replacement Z Flip 3 which I was told couldn’t be delivered until 14.9.21 because of a transfer/handover paperwork period.
I had an email on 13.9.21 to say the phone wasn’t in stock and to “keep an eye” on my emails for when it was.
17.9.21 still no phone and no further contact from them, but they’re still advertising the phone
before honouring their commitment to those of us who have actually already ordered and paid for it - and at £41 less upfront cost than I had paid a mere 10 days earlier........clearly because they don’t actually have the stock but are trying to entice new customers.
At this point I am less than amused so emailed them stating if they can’t guarantee delivery of my handset by that weekend and reimburse me in a some way, that I would cancel my contract before the end of the working day.
They didn’t bother responding, and so I emailed again before the end of their working day cancelling my contract.
On 20.9.21 they emailed back stating that despite returning the original phone within the 14 day cooling off period, because I chose to have another phone from them, I am now unable to cancel my contract but, that they were expecting stock that very same day and as soon as it was received into their warehouse it would be shipped the next day.
Well he we are now at 28.9.21.
No phone.
No further contact from them.
No answer when you try to phone them.
So as of 7.9.21 this company have had £199 of my money for the upfront cost of the handset, and I’m now being charged £55pm by EE for a phone I don’t even have.
Clearly they have no intention of providing me with a phone, so I now have to go through the hassle of getting my money back, and cancelling my EE contract.
The ONLY reason I chose this company to buy my phone from is because of the Trust Pilot reviews, but all you have to do is google complaints about this company to realise that all the positive reviews are fake - much like Amazon’s.
I won’t be making that mistake again.
What I will be doing though is leaving this review anywhere and everywhere to warn as many people as I can about this company!”
“Absolutely shocking company , I returned my brand new unused handset after changing my mind and cancelled within the 14 day period. Have now received a call saying it was scratched and i can either have it back and continue contract or pay 30% of the cost of handset, its blatant blackmail, the handset was never used, in pristine condition and was returned in the exact state in the original packaging that was received .. I was sent a picture of a damaged phone that looked nothing like mine. its interesting to see that others have received similar pictures of damaged screens. I would not recommend buying from this company at all”
“Refused to send my phone to me on the basis that I live in a school and they cannot send to a business address. Totally refused to accept that my residential address is the same as the school address. Told me that my home is not a residential address. Completely scripted response and no willingness whatsoever to investigate further, pass on the issue or find a solution. Claimed it was not possible to speak to a manager.”
“Honestly the worse service I have had from any company..my phone developed a fault after 4 days..sent it back and after 5 weeks I am still waiting for it to be confirmed that it is even fit for return..this is after a whole litany of errors and mistakes by them..and complaints do not help..they totally ignore them..nice staff tho..feel sorry for them. I would suggest you do not use this company.
Yesterday I got a reply on this site which said that the senior team were dealing with this shortly but yet another day without them having the courtesy to bother”
“I returned my new phone to this company over 5 weeks ago and they have not even fixed it or confirmed they have. During this time I have made complaints which have been continually ignored . They are without doubt the poorest company I have ever dealt with. Nice staff but I do pity them. Please avoid this company at all costs.”
“This company are calling existing customers offering early upgrades on contracts, this is a LIE! They are then opening up a new contract and customers are having 2 contracts to pay AVIOD THIS COMPANY THEY ARE TRADING ILLEGALLY!!!”
“I bought my phone with them 2 years ago. During purchase it was no information how do I claim for cashback. They just sent to me 6 code vouchers. After my last bill arrived I sent an email to get my cashback with all my 24 bills. They replied they cannot proceed my cashback. Horrible company. You must avoid it at all costs. Lottie from Customer Service is extremely rude”
“Do not use this company please.
Bought a iPhone 11 was a problem with the sound I returned it as faulty they agreed on recieving the phone that the fault was accurate promised cancellation.Made a bad descion to buy the iPhone 12 on comparing it with another the screen had a yellow tint so returned it.
They said no fault found but could have been corrected on reboot. So I decided that the probability of two phones faulty not to try again.
BUT looking at my ee account they debited over a hundred pounds From my account n Further conversation with we they had two lines open on my account !!
Phoned Affordable they said they had cancelled one and the second would be done soon. Its been over six weeks since the first phone on although affordable sent me emails to confirm cancellation.
Ee still have two lines open and tell me that affordable is third party and they need to confirm cancellation. Affordable are saying they have cancelled. This has left me without any phones which I am paying for. The headache of who is doing what to cancel.
Just not worth the hassle and damage to my credit file.
Affordable is closed on boxing Day customer service that is.
Please buy direct from the service provider and least you know it will be a working product and the service you deserve as a customer.”
“I purchased a samsung handset using a redemption deal but I deeply regret doing so. Firstly, the samsung handset appeared to have been used as the battery was draining quite fast for a brand new phone. In addition, there redemption deal was misleading because they sent me claim back vouchers yet on the letter there was no advice on how to use them neither were there reminders. When I called to customer service I got told its on the terms and condition (very small) hence I was not able to get my money back. I do not recommend anyone from using this website unless they start providing crystal clear information on the deals they are offering.”
“Great company. I got a unbelievable deal on my iPhone 11 through moneysavingexpert.com. After the value of the phone my tariff works out to be less that £5/month for 50GB data with EE.
Unfortunately the phone got lost in the post, but Affordable Mobiles didn't let me down and sent out a new one after an understandable investigation period. Was very nervous for that period by very relieved to have received the phone.”
“AVOID AVOID AVOID. Ordered iphone 11 with 24 month contract. Emailed will have it within 2 weeks (23/11/20). 22/11/20 received email saying it will be with me 24/11/20. Day of delivery received email will get 7/12/2020. Emailed back saying if there is a further delay I would cancel. 26/11/20 they cancelled the order. After a couple of emails by me asking why cancelled was told because the phone would not be received in warehouse for another 2 to 3 weeks!!!!!! AVOID AVOID AVOID. Will never order via this site again. Terrible service, terrible customer service”
“I had a disastrous experience with Affordable Mobiles after pre-ordering an iPhone 12 Pro - an order which I ended up cancelling. After finding a favourable deal with them via a comparison website, I phoned to enquire as to stock availability upon release of the iPhone 12 Pro. I was advised that if I went ahead and pre-ordered with them, I would receive the handset on release day - and that if I didn’t, it’d mean that there would be stock issues everywhere (not just via them). As such, on 18th October (two days after the pre-order window opened), I placed my pre-order and my upfront payment of £614.99 was debited along with their £2.50 holding fee. All security checks were passed, and the following day I received confirmation that my order had been approved.
Release day (23rd October) arrived without any further correspondence from Affordable Mobiles (i.e. a despatch notice), let alone the delivery of the handset. Rather than being contacted by the company, I had to phone them to enquire as to the status of the order as I had no reason not to expect delivery when I’d been told I would. This is where my nightmare began - I was advised that they were experiencing delays, but hoped to receive stock in the coming days. This didn’t ever materialise, and it wasn’t until 27th October that they circulated an email to acknowledge the delays (and state that they were aiming to source the handsets ‘as quickly as possible’). Sadly, the majority of the ensuing two weeks were spent with me contacting them for updates, only to be told on each occasion that the expected delivery date had fallen even further back. The best that they could offer me was a £10 goodwill credit, claiming that these delays were global and not just being faced by them.
To make matters worse, the next email correspondence (which wasn’t sent until 10th November) mistakenly notified customers that they would receive their order the following day (yet a date in August was referenced for delivery despite being in November). This certainly didn’t help their credibility. Upon phoning to query the email, I was advised that estimated delivery was in fact now as late as 1st December. The final straw was when, only three days later (13th November), I received an email stating that delivery would now take place on 31st December (30 days later than I’d been told only three days beforehand). Just as disappointingly, the tone of all communications came across along the lines of ‘keep waiting patiently for an indefinite period, and don’t contact us as we’re busy and there’s nothing we can do about it’.
Whilst I’d like to think that I demonstrated patience throughout this debacle, I wasn’t prepared to wait another seven weeks (and however longer it’d end up being on top of that), having already waited four weeks to reach this point (in other words getting nowhere). This wasn’t simply a case of me being impatient - they had £600+ of my money. Simultaneously, I was losing resale value on my iPhone XS which I had agreed a fixed price on to be recycled, with quotes only being valid for 14 days (and values of older handsets like this consistently dropping). The icing on the cake is that this experience now affects the dates that I can upgrade in future, as my contract start date had been delayed by over a month.
I cancelled my order with Affordable Mobiles, and on Saturday 14th November I contacted Mobile Phones Direct and placed an order for an identical handset through them, which arrived the following day. So much for a global shortage! I just wish I’d made this decision in the first place, or at the very least much earlier - rather than mistakenly putting my faith in Affordable Mobiles. Mobile Phones Direct should act as an example to Affordable Mobiles as to how to operate a business.x”
“I had a disastrous experience with Affordable Mobiles after pre-ordering an iPhone 12 Pro - an order which I ended up cancelling. After finding a favourable deal with them via a comparison website, I phoned to enquire as to stock availability upon release of the iPhone 12 Pro. I was advised that if I went ahead and pre-ordered with them, I would receive the handset on release day - and that if I didn’t, it’d mean that there would be stock issues everywhere (not just via them). As such, on 18th October (two days after the pre-order window opened), I placed my pre-order and my upfront payment of £614.99 was debited along with their £2.50 holding fee. All security checks were passed, and the following day I received confirmation that my order had been approved.
Release day (23rd October) arrived without any further correspondence from Affordable Mobiles (i.e. a despatch notice), let alone the delivery of the handset. Rather than being contacted by the company, I had to phone them to enquire as to the status of the order as I had no reason not to expect delivery when I’d been told I would. This is where my nightmare began - I was advised that they were experiencing delays, but hoped to receive stock in the coming days. This didn’t ever materialise, and it wasn’t until 27th October that they circulated an email to acknowledge the delays (and state that they were aiming to source the handsets ‘as quickly as possible’). Sadly, the majority of the ensuing two weeks were spent with me contacting them for updates, only to be told on each occasion that the expected delivery date had fallen even further back. The best that they could offer me was a £10 goodwill credit, claiming that these delays were global and not just being faced by them.
To make matters worse, the next email correspondence (which wasn’t sent until 10th November) mistakenly notified customers that they would receive their order the following day (yet a date in August was referenced for delivery despite being in November). This certainly didn’t help their credibility. Upon phoning to query the email, I was advised that estimated delivery was in fact now as late as 1st December. The final straw was when, only three days later (13th November), I received an email stating that delivery would now take place on 31st December (30 days later than I’d been told only three days beforehand). Just as disappointingly, the tone of all communications came across along the lines of ‘keep waiting patiently for an indefinite period, and don’t contact us as we’re busy and there’s nothing we can do about it’.
Whilst I’d like to think that I demonstrated patience throughout this debacle, I wasn’t prepared to wait another seven weeks (and however longer it’d end up being on top of that), having already waited four weeks to reach this point (in other words getting nowhere). This wasn’t simply a case of me being impatient - they had £600+ of my money. Simultaneously, I was losing resale value on my iPhone XS which I had agreed a fixed price on to be recycled, with quotes only being valid for 14 days (and values of older handsets like this consistently dropping). The icing on the cake is that this experience now affects the dates that I can upgrade in future, as my contract start date had been delayed by over a month.
I cancelled my order with Affordable Mobiles, and on Saturday 14th November I contacted Mobile Phones Direct and placed an order for an identical handset through them, which arrived the following day. So much for a global shortage! I just wish I’d made this decision in the first place, or at the very least much earlier - rather than mistakenly putting my faith in Affordable Mobiles. Mobile Phones Direct should act as an example to Affordable Mobiles as to how to operate a business.”
