Affordable Mobiles Reviews

Name: Affordable Mobiles
Rating: 3.94

3.9 Rating 559 Reviews

74 %

of reviewers recommend Affordable Mobiles

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3.9

Based on 559 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Affordable Mobiles 1 star review on 24th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have submitted all documents that's affordable mobile has asked for to get my first cashback as I had the contract for 9months now , the claim was submitted in may 2020 and waiting for cashback since then!! I have contacted customer service by email no responses to my email !! The only email I've received from them was thanks for emailing us..! It's been 4 months since and no responses or any cashback being paid into my account! Waiting for satisfying answer .”

Helpful Report

Posted 5 years ago

“AVOID Do not use this company or any of the affiliated companies it owns. You may get lucky but if you have any problems or issues with products they sell then you are in trouble. I returned a phone in the 14 day period which had never been out of my house and the network selected had never worked. On return of my phone I was told I would have to pay £200 to cancel the contract as the phone would have to be sold as refurbished. As I couldn’t do that I was then basically forced to sign up to another contract costing more money than the original and more money than what was offered when I signed up. And this was to get the original phone back and not have to pay the £200 upfront. I could go on . Just avoid”

Helpful Report

Posted 5 years ago

“Order is 17 days late because they sold me a phone they didn't have in stock. Spoke them over the phone, Twitter and email and they all said they same thing "we'll ship it when we get it"”

Affordable Mobiles 1 star review on 31st July 2020

Helpful Report

Posted 5 years ago

“AVOID AT ALL COSTS...SCAM NO RETURN ON HANDSETS. ****AVOID****AVOID****AVOID********I ORDERED A S20 ON CONTRACT WITH EE. SERVICE WAS SHOCKING SO CALLED TO SAY WOULD HAVE TO CANCEL UNLESS I COULD CHANGE TO UNLIMITED 3MOBILE. THEY ADVISED DID NOT OFFER THAT SO ARRANGED TO RETURN PHONE. THEY HAVE NOW SENT ME A MESSAGE TO SAY MY PHONE IS NOT IN PRISTINE CONDITION SO I AM REQUIRED TO PAY £299.70 OR TAKE THE PHONE BACK ON THE EE CONTRACT WHICH I CANNOT USE EFFECTIVELY. I WILL BE STUCK WITH IT FOR 2 YEARS. THIS IS A SCAM THE HANDSET WAS IN PRISTINE CONDITION I USED IT FOR A HOUR AT THE MOST. ****AVOID****AVOID****AVOID***”

Helpful Report

Posted 5 years ago

“Ordered a new S10. After pealing the sticker off I found it had already been opened previously. Pretty sad.”

Helpful Report

Posted 5 years ago

“Charlatans, make it very difficult to claim your cashback hoping you miss certain arbitrary dates, and awful customer service. Deals appear cheap but for a reason. Avoid if possible.”

Helpful Report

Posted 5 years ago

“Charlatans, make it very difficult to claim your cashback hoping you miss certain arbitrary dates, and awful customer service. Deals appear cheap but for a reason. Avoid if possible.”

Helpful Report

Posted 5 years ago

“Seem to be good deals and the delivery times aren’t bad but the aftercare from this company is shocking! If anyone is thinking about these cashback by redemption deals I’ll save you the hassle now before you waste all the time and effort... it’s the biggest farce ever, they make it so difficult to even claim for it it’s unreal not straight forward at all. Emailed and called them endless times to which they just blame it on a “technical error” everytime “so just send it us again and we’ll process your claim”..... come on after 4 times already just the first cashback amount??!! AVOID AVOID AVOID!!”

Helpful Report

Posted 5 years ago

“Cashback is ridiculous. Use mobile phones direct, it's online and trouble free.”

Helpful Report

Posted 5 years ago

“Sent back an absolutely immaculate iphone 11 because the camera quality was incredibly poor. I and another with me examined the phone multiple times and the phone was absolutely immaculate. I was then hit with a £218 fine for marks on the phone which were absolutely not there when I sent it back. I had several people from the company try to gaslight me into believing I had done it or maybe I just did not see the marks on the phone. Lol!!!!!! I will keep the pictures of the apparent £218 worth of damage to the phone which literally looked like cat hairs. Absolutely stay clear of this company please. Master manipulators and scammers.”

Helpful Report

Posted 5 years ago

“Sent back an immaculate phone within 14 days and was told it wasn’t immaculate and I have to pay £143?- downright lie. Don’t touch them”

Helpful Report

Posted 5 years ago

“Do not buy from these people, they are a con. I took up the deal of new Iphone 11 at £41 per month and to return my sons 2 year old Iphone 7 in "working condition" for £118.80. It was actually in excellent condition without a mark on it. They use a 3rd party thereafter to check the returned phone called E-Giant who sent me an email to say the phone was faulty. When I rang them, the receptionist said that they had removed the back of the phone and the battery needed a service which de-valued the phone and they could only offer me £40.50. They said I had to take it up with Affordable Mobiles when I tried to protest. I contacted Affordable Mobiles and they have also said it is nothing to do with them as they use a 3rd party for returned phones, despite me saying there is nothing in the terms about battery services or removing the back off the phone and that my agreement was with Affordable Mobiles, not E-Giant. They have changed the deal and made up this spurious issue with the battery just to reduce the value of the returned phone. When you speak to their customer care team they also just repeat themselves a total waste of time, once again DO NOT be conned by this company!!!!”

Helpful Report

Posted 5 years ago

“Hi, I placed an order for an iPhone 11 Pro on Tuesday 17th and received an email requesting I contact the sales team. So far I have not heard anything from them or been able to get hold of anyone. Could I get an update as to whether or not my order has been processed please as I should have received my phone by now ?”

Helpful Report

Posted 5 years ago

“Scammers, looking forward to seeing them on watchdog. They take your money then don't want to know.”

Helpful Report

Posted 5 years ago

“Not one for a bad review as I sit behind the Trustpilot reviews at my workplace and know how frustrating a bad review can be for a company, but this company deserves one. After taking out a new contract with O2 via Affordablemobiles.co.uk I noticed my new iPhone was losing signal in different locations intermittently. Apple said that there is a fault with the phone and that I am entitled to a replacement with the reseller. Affordablemobiles.co.uk have tested my device and found no fault. They are refusing to replace the phone, or give me my money back because of the fact they can't find a signal fault which is only intermittently appearing - how am I meant to prove when it happens if it happens once every few days and I'm running out of time to prove my case before I won't be covered under warranty. They have given me excuses like 'a factory reset can help' (done that and issue persisted), 'the location of our warehouse means that maybe the issue has been resolved' (what??!) and said that it can sometimes be resolved just by being turned on and sent in the post to them and turned on (Apple have confirmed this is not true). They had only had the phone for a day so I don't understand how they have thoroughly tested it either. Customer assistants did their best which I appreciate, but no one passed me to someone senior to discuss this issue and they all said they 'understood' but I do not feel understood and so I have gone straight to Apple who are also confused that I have not been offered a new phone no questions asked. I will be taking the phone to Apple who have already seen there is a fault with the phone and who have said they can replace it because I cannot be bothered to faff around with Affordable Mobiles anymore. Absolutely shocking service and I will never be using this company again after my contract is over, wish I had got my money back within the 14 day cool off period. Careful if you get a fault with a phone - it will inconvenience you and no goodwill is offered and don't expect them to provide overwhelming help.”

Helpful Report

Posted 5 years ago

“Don't bother with their cashback deals. They never acknowledge receipt of the voucher codes and do everything possible to avoid paying them. If you are attracted by the cashback deal then just go elsewhere. You will not receive your cashback and you'll be out of pocket posting them all of your bills. This is a mickey mouse outfit.”

Helpful Report

Posted 5 years ago

“lies lies and more lies. stay clear people”

Helpful Report

Posted 5 years ago

“Claiming cash back is ridiculous process.”

Helpful Report

Posted 6 years ago

“Offer a phone deal give your dispatch email then cancel your order part transit Absolute joke Avoid”

Helpful Report

Posted 6 years ago

“Stay clear , ordered a new phone ,paid deposit then said cancelled at my request ,never cancelled anything ! Scammers stay clear”

Helpful Report

Posted 6 years ago

Affordable Mobiles is rated 3.9 based on 559 reviews