“Great communication, prompt delivery. Indoor unit of ducted system has slight damage near drain, shouldn’t be too hard to knock back into place. All in all very happy with purchase and have already recommended to a friend.”
“Well priced units for sale but the price for freight is inconsistent. On comparing two units that consisted of one outdoor and one indoor unit of the same size and capacity, there was a difference of $100 in the freight. Other than this , top service, communication and even rang on the delivery day to check it arrived safely .”
“Bought the Rennai full installation package - good price. Very good communication at first but then did not return calls about providing an installation date, which was put off a few times. When installation happened, it was by a 1st rate couple of guys who cleaned up and worked through into the evening to finish the job. Well worth updating the old aircon with this Rennai - quiet and efficient.”
“They were very helpful and rushed the delivery.
Customer was happy with the unit and I was impressed with the delivery time. As an installer that means alot.
Highly recommend them.
Only thing was I had to ask for the plenums. It was not listed on the sites, that you could get them made.”
“This company, their staff, are probably the most considerate, informative and helpful I have had business with. I have been doing home reno recently & was fed up with either not being replied to or listening to endless excuses. These guys were such a big contrast. Quick response, met my requests for order changes and info, kept me informed of developments and got the goods out in quick time. Many, many thanks. I have no hesitation in recommending this company.”
“Ordered the wrong thing, promptly received a phone call that something didn't look right refunded my money and directed me to what I was actually looking to buy 10/10”
“THE HEATER/COOLER IS FINE, HOWEVER THE CUSTOMER SERVICE NOT SO FINE. I WAS ASTONDED THAT YOU ONLY LEAVE ITEMS AT GROUND LEVEL! AND CHARGE EXTRA FOR DELIVERY ONLY TO THE DOOR, NOT INSIDE UNITS, LIKE MINE SITUATED ON HIGHER LEVELS OTHER THAN GROUND. JOHNNY, WHO DELIVERED MY HEATER/COOLER DISPLAYED EXCELLENT CUSTOMER SERVIC,WENT THE EXTRA MILE,I'M GRATEFUL TO HIM MAYBE LOOK AT YOUR CUSTOMER SERVICE PROCESSESS AND PROCEDURES, COSTS ETC.”
