AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 1,969 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 1,969 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 25th July 2025

660

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got old materials many times and delivery agent denied to take return.Delivery agents don't know how to behave with customer.”

Helpful Report

Posted 2 years ago

“Ajio Order ID #FN2965305353 I ordered before 1 month, still waiting for my products and its now my status is delivered, how come ? I reaised my complaint many times in between, called many times even emails... Fraud Ajio website, fraud people, never trust.”

Helpful Report

Posted 2 years ago

“I have placed a prepaid order, where the product were not delivered to me and beside raising lot of complaints they haven’t refund the amount as well. I’m regretting considering Ajio and shopping. Worst customer experience, where they have closed raised tickets without helping with the resolution.”

Helpful Report

Posted 2 years ago

“Delivered damaged product and not ready to return, customer care not guiding right”

Helpful Report

Posted 2 years ago

“Worst possible service..First they send me a black dress when I ordered for a white one from Ishin dresses and then when I try to return it they refuse to take it saying that they can only take back a white one as is there in the picture !!!Can you beat that.Frauds!!”

Helpful Report

Posted 2 years ago

“Worst Customer Service and I am surprised that this is happening with AJIO a company related to Ambani's. I think they are minting money by looting customers by selling cheap products and never process the return requests and even if they do they will not process the refund. Last year I donated one Jeans since I was not able to use it due to poor quality and it was not picked up by them, they just keep re scheduling your return pickups and never come to pick up the material. NOw I have 4 products to return and struggling to return them since last one month.”

Helpful Report

Posted 2 years ago

“Don't buy from ajio i returned handbag on 02 March 2023 after 15 days later they said this non ajio product ...how it is possible when whatever I was received same was returned to ajio ...very bad thing”

Helpful Report

Posted 2 years ago

“Verry poor costumer service!! I order the items before one week they didn’t deliver properly, it means i order 4 items i get only one product, 2 item’s was outo cancelled it was without any information, rest one product they said me it will deliver before 20/03/2023 but still at this time i didn’t get my product!! Its verry shame.”

Helpful Report

Posted 2 years ago

“Very bad service. Return my product. After pick up my product there is no update. After calling customer service come to know the product is rejected saying it's non Ajio product. I have proof and uploaded photos also. It's been 15 days not any update when I receive my product back.”

AJIO.com 1 star review on 19th March 2023

Helpful Report

Posted 2 years ago

“Such bad service. Ordered a top from their site for the past 4 days its been showing that the product is going to get delivered. Still haven’t received it and continuously fake attempts to deliver the product is happening. Customer care is so useless they dont know anything. Worst experience. Their delivery partner is also bad.”

Helpful Report

Posted 2 years ago

“The return policy is too pathetic. I placed the orders and didn't liked the product so requested a return. But it is not arranged by the team, and said that our pic up is not available in your area. Now my question is if you can deliver the order then why the return in not available.”

Helpful Report

Posted 2 years ago

“Very bad experience.. poor customer service... N worst product.. never buy anything from this site they r cheaters.”

Helpful Report

Posted 2 years ago

“Worst shopping app ever. Specially if you have any issues with the item they will not take it back and blame it on you so beware of this Ajio app. I have lost my money.”

Helpful Report

Posted 2 years ago

“Not refunding money since last 1 month”

Helpful Report

Posted 2 years ago

“Looting shop, making fool by showing fake advertising, don't have products, of you pay in advance, consider your money lost. No customer reviews option on products. Very low quality products.”

Helpful Report

Posted 2 years ago

“My order was cancelled by the company itself stating delivery issues! Refund was initiated by their end in December 2023 and haven’t received the same ! When we contacted AJIO customer service , they are literally asking us to send them bank statement to prove that we dint receive the refund !”

Helpful Report

Posted 2 years ago

“Worst customer service. Cant return the product due to size issues and I have been following up since two months. Horrible management and terrible service. God dave your company. Its a shame you people are not able to manage a single return. Very incapable and very unprofessional. Better shut yoir company.”

Helpful Report

Posted 2 years ago

“Looting shop, making fool by showing fake advertising, don't have products, of you pay in advance, consider your money lost”

Helpful Report

Posted 2 years ago

“I have ordered a product from Clothzy brand but received it from different brand, product quality is really bad and worst part is return option is diabled. When I contacted support to return the product, delivery guy denied to accept the return as ordered and received product is of different brands. Raised aconcern multiple times to support but is of no use. Decided not to order from Ajio. Its just spending time to receive wrong product which can't be delivered”

Helpful Report

Posted 2 years ago

“I have ordered 3 items at a time , out of which they sent me 2 item in one packed ,I shared my OTP for the product as it was same for both the items , but unfortunately when I opened my packet I got only one product, ..they cheated me.took my money ..I never got back my money refunded neither the product..Inspite of calling customer care multiple time..it's a fraud company ...”

Helpful Report

Posted 2 years ago

AJIO.com is rated 1.2 based on 1,969 reviews