AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 1,966 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 1,966 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 25th July 2025

660

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have recently ordered sliders and shoes from Ajio and its a pre paid order. They canceled my order by saying technial logistical issue. And when i placed the same order for COD. It was delivered. This is soo unacceptable!!”

Helpful Report

Posted 1 year ago

“They're terrible. I ordered 3 items for a friend with a wrong pin code. They delivered 2 of them but kept saying they couldn't deliver the third coz of the pin code. They couldn't update the pin or cancel the product. As a customer, my only option is to wait for the 3rd failed delivery attempt for tje product to reach tje warehouse and tje refund to be processed. They can't do anything including communicating with their delivery partners. No process in place, no help, no options, no service. The customer service rep even said the friend should pick up the order from the pin code mentioned - as if a pin code is a mall or a temple. Terrible is the word”

Helpful Report

Posted 1 year ago

“Delivery is too slow. I still not received my order since 20 days. Now they told me that ur order is going to cancel.”

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Posted 1 year ago

“I had a worst ever experience with AJIO, i ordered fit Jeans on 14th june 2024 but delivery date moved for 27, but again it's not delivered, then delivery date change to 30th June, Now it shows 3rd of July, Still how many time u change the delivery date...?? so am completely disappointed with this. Here it's shows the complete negligence & poor response . If I ordered today means they will deliver by next month....?”

Helpful Report

Posted 1 year ago

“Ajio keeps posting products with discounted rates and sends defective products. After sharing the images to customer care still the shadow fax courier boy refuses to take the product”

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Posted 1 year ago

“They don't deliver the goods on time and after damaging it they say that your order has been cancelled”

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Posted 1 year ago

“They sell wrong products and don't take returns. Their delivery partners keep sending messages that they tried to pick up the package but could not with an obvious intention to not accept returns. Scoundrels!! Don't know how they are surviving with such pathetic return policy and no one to listen”

Helpful Report

Posted 1 year ago

“On the app it shows refunded but the amount has not yet been credited to my bank account it's been more than 7 days.Also their customer service is so poor I didn't find any way to reach out to them and report my problem...”

AJIO.com 1 star review on 29th June 2024

Helpful Report

Posted 1 year ago

“Very poor service Ordered 3 products After 20 days , delivered one product only and cancelled other 2 products after 20 days 🤣🤣. Totally unreliable. I think they have no inventory and tries to make jugads to arrange the products after the order. That's why they take too much time in delivery the orders and cancel if jugad is not set. Very bad experience.”

Helpful Report

Posted 1 year ago

“Order receiving to delay I have one marriage on tommorow , when I was booked shoes it's showing date of 28/06/2024 but still not received now it's showing 29/06/2024 but still it's showing delay tomorrow i have marriage but tommorow also I con't receive the product please focus delivery said also proper time not receiving the product, I'm cancelling the product also”

Helpful Report

Posted 1 year ago

“I recently purchased a Floral print flared Lehenga Choli set with dupatta from Zeel clothing. The material is awesome, and the product is exactly as depicted in the picture. I am very happy with my purchase and would look forward to buy again from AJIO. Order no. FN1055509518”

AJIO.com 5 star review on 28th June 2024

Helpful Report

Posted 1 year ago

“Fake site .I returned some items and not get my refund back .now no number from where I can resolve my issue”

Helpful Report

Posted 1 year ago

“Got security tags for both the products. Why don’t you verify before all of this before shipping”

Helpful Report

Posted 1 year ago

“AJIO customer service is very bad, also delivery not sent on time.. I have ordered 1 order and I got the order after 1 month.”

Helpful Report

Posted 1 year ago

“I ordered a heel from ajio but it didn't fit me well also the quality so decided to return and get refund. But it is has been more than 20 days i haven't got my refund yet. Also when I call customer care they doesn't respond and if they do they're always like give me reference id and ask me to mail my bank statement. So even if I do that they're like do it again and again.. Such a disgrace we live in... Scamming innocent money... And the fun part is in my ajio account they're showing refund initiative to directly refunded like really? Do buy from ajio such a shame and scamming apps u got...”

Helpful Report

Posted 1 year ago

“Delivery should reach the customer in time , sometimes it may take more than the specific dates mentioned... Delivery time should be less..”

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Posted 1 year ago

“It's a SCAM! SCAM! SCAM. This app earns so much money just by the orders and returns wil explain how. 1st u order a product they wil take 6_ 7 days to deliver BUT! BUT! On last day they wil cancel ur order saying due to some technical issue. Now think of lakhs of such orders for 7 days they get interest on that amount. Now 2nd when u return the product they won't pick up the product for months so again for month they get interest in that amount again think of lakhs of such return issue. So it's a SCAM! SCAM! SCAM!”

Helpful Report

Posted 1 year ago

“Ajio has been cheating customers . I have placed an order on 1st June and it’s been 24 Days but the order is not yet delivered to me and Ajio seems to give no care to it as well . The customer associates simply give one date that issue will be resolved but it’s been over 24 days . Ajio this is the last order and I make sure people stop using Ajio so that they don’t have to keep waiting for there order which will be never coming to them . Really pathetic experience”

Helpful Report

Posted 1 year ago

“Worst customer care ..I ordered item,it delayed.. when I raised complaint,but they are not responding..too bad experience, when tried to cancel ,but it's not happening..Ajio app is Worst..Don't buy anything from Ajio ,you may loose your money”

Helpful Report

Posted 1 year ago

“Sizes never available. After reliance took over it ruins every business. Reliance absolutely non reliable.”

Helpful Report

Posted 1 year ago

AJIO.com is rated 1.2 based on 1,966 reviews