AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 2,070 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 2,070 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 5 star review on 21st December 2025

Anonymous

AJIO.com 1 star review on 14th September 2025

Amit

AJIO.com 1 star review on 12th September 2025

Rajesh

668

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have placed an order in ajio on June 14th and due to some external factors cancelled few products in the order on the same day. next day i received only partial refund, once after that i tried calling customer care people for the same for which they mentioned that it will take 7 business days to get it reflected and assured me that i will get my money back. waited more than 7 business days and tried calling customer care, they mentioned that it is resolved and all the amount is credited to my account, when i told that it is not getting reflected, they have asked me the statement as proof(i have used my credit card, in which i can get the statement once a month only, so i have mentioned the same then they have agreed for the screen shots , i have shared the screen shot, then once after checking that they have provided me a reference number and asked me to check with the bank. i have tried checking with bank, they told for the reference number that is amount they have initiated and it is reflecting in my account, i have raised a complaint again, then they have share the screen shot where they have transferred partial amount as the proof with me. once after explaining my issue, they have agreed to resolve it by Jul 3rd, i have received an email stating that the remaining refund has been initiated and there was an issue from their end. Again, after waiting for 7 business days , it didn't got reflected in my account and end up raising multiple complaints where there is no use even though. Again end up sharing the pdf format of my statement, today jul 21 when i am asking for the resolution, they are telling me to wait till jul 28th to resolve this issue.. From past 1 and half month one single refund issue is not even handled properly and resolved. I regret placing an order from AJIO and i will never in my life again..”

Helpful Report

Posted 5 years ago

“Return products take 1 month still not picked up. They are cancelling return request without any call back. Pathetic service. Not even got call back.”

Helpful Report

Posted 5 years ago

“Verg very very worst customer service and delivery boy. I want return my order. I am trying to 10 days for return my order but no one response its very disappointing.Its very worst sevice”

Helpful Report

Posted 5 years ago

“Where is my refund Need for known my return and refund status , my return package is gave to your courier partner 20 days ago but still right now I can’t be see refund status on my AJIO app , please immediately refund this amount, I’m absolutely disappointing my order idFl0150234851”

Helpful Report

Posted 5 years ago

“I requested partial return of my order about 20 days before...I got notification that return pickup tried twice..but actually no one came for pickup..neither they called on contact no if they had issue with address ..but they are just replying that send correct address details and phone no...issue will be resolved .but till now nothing done...they can deliver a product to address..but can not pickup same from same address..I don't understand ....apart from that they are giving reason of lockdown for not contacting to customer care..I think every site is working fine now except ajio returing orders”

Helpful Report

Posted 5 years ago

“This guy who picked up ph is someone muslim guy .. very bad human .. mujhe mere app store se kuch download karne ko bola when i said why to bola aap bohut sawal puchte hain .. ph rakhiye bore mat kijiye. Pathetic website and pls they r mere fraud people donot get trapped in their words.”

Helpful Report

Posted 5 years ago

“Since more than a month they are making a fool of us. I ordered an a line dress for daughter but they delivered a wrong product boys T-shirt to me. After reminding and requesting them for a refund several times they Are fail to do so giving a stupid reason of lockdown. Till date nobody has come for a pickup and also on their application in my account it is showing my issue has been resolved. U are biggest liars pls don’t trust them don’t buy anything from their website.”

Helpful Report

Posted 5 years ago

“I have order 5 dresses ajio app. But the quality very very poor. So i decided to return my item. But the return offer the delivery not taken my product, the delivery boy said ur tag number sticker number not same.So we do not take return . But i got the product same stickers and taq so this ajio fault . I will send complain from mail but they did not proper answer. I am very disappointed. I want proper answers and take my return option .”

Helpful Report

Posted 5 years ago

“Very bad exprience”

Helpful Report

Posted 5 years ago

“Received tagless products & now denying for return. I think Ajio is doing intentionally to avoid return.”

Helpful Report

Posted 5 years ago

“Received again and again tag less dresses and tops of Marks and Spencers, AND brand. They were denied return because there were no ajio tags. Now how can the customer get a tag unless it was provided at the time of shipping? There is negligence. Utmost negligence. Or are they fake products?”

Helpful Report

Posted 5 years ago

“Worst site I have ever seen”

Helpful Report

Posted 5 years ago

“Just a fake site. I ordered a benetton shoe worrh rs1800 from my mummy's phone as their was some of the cash that came after the return of one kurti in the wallet. I ordered it ,then the price was Rs1012, but it was wrong size placed..so i cancelled it. But then those 660Rs were gone and we get a loss of 660Rs...very much dissapointed...just a helll.😠 i need help...contact me fast otherwise i will list your site in the list of fraud sites..😡 Hope for help soon..😠”

Helpful Report

Posted 5 years ago

“Cheat with customers named sale I ordered online ₹ 1700+ forv₹500 coupan redemption &: for free shipping. But Company dispatched only one article against 3 Neither coupan redemption not free shipping. Vijay 9219593354”

Helpful Report

Posted 5 years ago

“ajio purchase, never got delivered but expressbees ( the ajio delivery partner) have updated as delivered with a fake signature. Now, I'm at a fix since it's a prepaid purchase, how will I get a refund/the product? Pls help.😰 (Never faced this with amazon/flipkart) Note: i had given the my old delivery address by mistake, but even my neighbours haven't received it.”

Helpful Report

Posted 5 years ago

“Horrible site. Completely frauds....they are useless and they send u wrong products wantedly which is cheaper than u paid..and when u return they will not come to pick up the good. cheats”

Helpful Report

Posted 5 years ago

“Worst fraud company don't order from here. They will cheat you”

Helpful Report

Posted 5 years ago

“I ordered sweater which was not fit. I handed over for exchange but till date not received amount. Such After many emails and all, still matter is pending. Total loss. SHAME”

Helpful Report

Posted 5 years ago

“Sent wrong and fake products 🤬”

Helpful Report

Posted 5 years ago

“ABSOLUTELY PATHETIC. THEY SHOULD BE ASHAMED OF THEMSELVES. I RECEIVED A TOTALLY TORN DRESS WHICH WAS FULLY DAMAGED. IT WAS MEANT TO BE A GIFT FOR A FAMILY MEMBER”

Helpful Report

Posted 5 years ago

AJIO.com is rated 1.2 based on 2,070 reviews