AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 1,969 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 1,969 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 25th July 2025

660

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had placed an order on Ajio during the Sale and my order was confirmed. Initial delivery date was conveyed as 11th-12th Oct but then it got delayed and there was no update provided on the same. I then raised an online complaint on 17th Oct regarding the delay in delivery of my order # FN0405406001. I was informed that the resolution will be provided in next 24-48 hours. My order delivered date was then changed to 24th oct and status was showing as Shipped. But to my surprise, I got a message today after than due to logistics reasons, your ordered will not be delivered and the item is returned back the warehouse. THIS IS RIDICULOUS! First of all you made me wait for 15 days and then cancelling the order by giving a LAME excuse.”

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Posted 1 year ago

“Ajio has extremely bad customer care service They picked up my product earlier and now denying to deliver the exchanged item even after multiple complaints”

AJIO.com 1 star review on 19th October 2023

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Posted 1 year ago

“Don't buy in ajio Packing is very worst I never seen this much worst Packing from decade.. Totally a branded item also gets damaged and in worst condition delivery.... Waste of money”

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Posted 1 year ago

“Below is my complaint to Ajio on 18th Oct 23. This is regarding the order ID: FN6835404287 Below is the full picture of the dress and the blow up of the tag. All this would not be required if your company had honestly and graciously sent your associate for the return pick up. Not once did the associate come to pick up the return in 1 month. Instead he kept sending mails that I was unavailable for pick up. How dishonest can you get??? Kindly credit the proceeds to my credit card. used in this transaction So far there has been no response”

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Posted 1 year ago

“Really worst experience I still not get my order really bad”

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Posted 1 year ago

“My product is lying at their final destoination warehouse from last 03 days....neither they are delivering the order nor giving me their logistics partner's contact number. This is worst service from AJIO”

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Posted 1 year ago

“You people don't have conscience, I dint receive the product and app shows delivered. You are very bad bad bad brand ever . Amazon are so good and customer service is excellent with Amazon . You fail in customer service. You are dissappointibg . You bluntly say you can't help if courier does mistake. No humanity in ajio. Please reject this shopping app. It's no good Two times this has happened. I am very dissatisfied with ajio”

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Posted 1 year ago

“Worst refund policy ... i odered something on sep 16 and returned on 23 sep., after that they takes 16 days for quality check now they saying that we initiate refund on 8th oct but today is 18th of oct ...but i can't get my refund of rs .1817 back ... now they wants me to go my bank and then send them my one month passbook entry data ...... i have myntra , amazon and many others shopping apps ,, but Ajio is a worst or worst they makes thr coustmer unhappy or troubles them ... once i get my refund back i uninstalled Ajio with in a sec. never trust them”

AJIO.com 1 star review on 18th October 2023

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Posted 1 year ago

“The buyers are being cheated ,They are cheating by saying all the offers,im very dissatisfied with this orders they are cheated me im not going to the shop in the app worst service and response so bad experience to me.”

AJIO.com 1 star review on 17th October 2023

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Posted 1 year ago

“Too bad experience with the pick up executives, they don't have manners to talk to customers, arrogant, they disconnect the phone with hearing, put their own remarks of customer not available etc”

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Posted 1 year ago

“They send a wrong product and when I went to return the product it being more than 10 days that they are not picking it up .. they have the worst customer service. Every day they message out for pickup but no one came and there delivery guy making lot of fake attempt”

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Posted 1 year ago

“This fraud app so please don't buy any product from this app , they deliver wrong then will not take back”

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Posted 1 year ago

“I ordered shoes of number 11, they sent me number 10, a product was not being exchanged at my address, I went to another address and sent it for exchange, still got the same wrong size shoes, Third class app..& customer care.”

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Posted 1 year ago

“Worse delivery partner “ Delhivery””

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Posted 1 year ago

“Very poor customer service no proper response. Product quality issues”

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Posted 1 year ago

“Product is neither getting delivered nor they are cancelling the order for refund”

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Posted 1 year ago

“I received a damaged dress from AJIO. It literally had 3 holes in the front. And after receipt I checked that it was non-returnable. I sent multiple emails to customer care including pictures. However, they refused to refund and sent response saying that item was delivered in good condition🤬.Worst customer service. Never gonna buy again from AJIO.”

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Posted 1 year ago

“I ordered a lehenga and instead a dirty kurti was sent to me. Nor was there any hearing on the complaint The company is a fraud”

AJIO.com 1 star review on 10th October 2023

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Posted 1 year ago

“This is a fraud.... The delivery person took away the product but didn't give me back the exchanged product.... Then are not even returning my money..for the product they picked up.... It has been 15 days ,they are not responding to my complaint.... Shame on your team... You can't solve a single problem.....”

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Posted 1 year ago

“Very poor customer service, they're very unprofessional don't value their customer.I am very disappointed the way AJIO have treated me.”

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Posted 1 year ago

AJIO.com is rated 1.2 based on 1,969 reviews