AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 1,887 Reviews

4 %

of reviewers recommend AJIO.com

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Metrics

1.2

Based on 1,887 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 30th April 2025

Tejas Gowda

AJIO.com 1 star review on 29th April 2025

Sanskriti Pandey

AJIO.com 1 star review on 24th April 2025

Anonymous

658

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor site ordered total ten items rs 1500 but don't know what is policy paid 2000 rs with two missing items when complaint continuously customer care ignore After single week when shouted one female from customer care side talk rudely”

Helpful Report

Posted 1 year ago

“AJIO had come up witu a new policy to increase their profit margin first they charge heavy cod charges so that people do online payment then they deliver any 1 cheap item in a big but outside the will put details of your order. Later when u will complain they will not reply nor enquire. then one day they will wake up and send you that we have delivered your goods and we are closing the complaint. Fun fact: i opened the package in front of the delivery guy and even have camera recording. they dont trust their delivery guys they dont have a sound sytem to cross check at their warehouse. pathetic service. beware of the scam. dont purchase from such an online platform”

AJIO.com 1 star review on 15th September 2023

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Posted 1 year ago

“It’s a fake site, only frauds happen here and they don’t even admit their faults .. I got some local non branded stuff upon the purchase of superdry shirt . Pathetic experience. Never going to buy from such a site”

Helpful Report

Posted 1 year ago

“Ajio is worst in delivering goods on time among it's competitors. I ordered a product on 5-09-23 and was intimated that it would be delivered on 12-09-23. But neither i got the product or any related information regarding it's delay. Nxt day i received a msg that my order's delivery date is extended by two days. When I checked the app regarding update it mentions that due to some reasons the order has been cancelled. Itz almost 10 days since i ordered..my experience with ajio has always been very poor. Myntra , amazon even nykaa nd flipkart are way ahead of Ajio in every department.”

Helpful Report

Posted 1 year ago

“I’m so frustrated with Ajio. I ordered 4 products of which I received 2. Instead of the next two, I received one cover with a piece I didn’t order. This didn’t have a tag nor a brand name and when I raised a complaint multiple times , I got the same stupid reply that the back end team says they have shipped both the products that I have ordered. I’m not jobless enough to harass them continuously over this but their response has been terrible and I have lost nearly 3000 rs of my hard earned money. Didn’t expect these cheap tricks from such a massive brand .”

Helpful Report

Posted 1 year ago

“Hi, few days back I requested the return of my order, The delivery boy successfully picked up my return and it has passed quality confirmation as well which I got notified via text message. Now the return updates are not reflecting on my Ajio app and I haven't received any refund for the same order. Please let me know by when I will get the refund and also reflect the details on my Ajio app so that I can have a track of that.”

AJIO.com 1 star review on 12th September 2023

Helpful Report

Posted 1 year ago

“This is related to my order number FN5794403798 ordered on 23rd August and delivered on 28th August in which I recieved old and damaged articles from Ajio.Now everyday company is asking for more time when 15 days have already passed.Delivery partners are denying to pickup the products. Inspite of the fact I've shared product opening videos then also I don't get any resolution. Company is totally operating to cheat their customers.They send used articles intentionally and on getting the payment they don't give any response to resolve the issue.”

Helpful Report

Posted 1 year ago

“I had generated my return request for order id FN9723400902 for all 7 products. Ajio had notified me that courier will be take away & no one came for picked up. I had registered complaint for so many times, but no one had solved it, everyone is just giving excuse that it would be pick up. Last time i had called on 6th sep, 2019, the customer care employee told me that she is cancelling my return request from there & had to call on ajio customer care on 9th sep & return request would be generated again & it would be pick up after that. Then today I had called on ajio care, Riya employee from customer care told me that now my products won't be return. Even i had told her to get transfer call to senior executive, but she didn't do that. I was suffered so much due to Ajio's service. Everyone is giving just excuses. You can not give proper solution, then don't give return options either. You are wasting people's time & money by doing this. Ajio had cheated me.”

AJIO.com 1 star review on 9th September 2023

Helpful Report

Posted 1 year ago

“Ajio is a cheating online platform for shopping They delivered wrong products and they won't refund for that.Ajio sometimes do scam for taking customer money.most of the times you will get damaged products..so don't go with ajio for shopping”

Helpful Report

Posted 1 year ago

“हाल ही में मैंने nike कंपनी के स्पोर्ट्स शूज खरीदे थे जिनकी गुणवत्ता उचित न होने के कारण मैं नियमित समय अवधि के भीतर उनको वापस करने की रिटर्न रिक्वेस्ट डाली जिसे स्वीकार कर लिया गया। कुछ दिनों के बाद एक मैसेज प्राप्त हुआ कि आपका एड्रेस हमारे सर्विस पार्टनर की रेंज में नहीं आता, अतः आपका रिटर्न कैंसिल किया जाता है । मेरा द्वारा बार-बार कंप्लेंट किए जाने पर उन्होंने मुझे नई रिटर्न डेट दी परंतु दोबारा मेरा रिटर्न रिक्वेस्ट कैंसिल किया गया। महोदय एक ग्राहक को इतना परेशान करना उचित नहीं है ,जब डिलीवरी के समय आपका कोरियर कंपनी वाला एजेंट वहां पहुंच सकता है तो पिकअप के समय भी वह वहां पहुंच सकता है । इसलिए साथियों ajio का बहिष्कार करो और आज के बाद मैं और मेरा कोई भी परिचित ajio से कोई भी सामान नहीं खरीदेगा। और इस मामले की शिकायत मैं consumer court में भी करूँगा। Vikash maan 9439273275 Return I'd :- RT124603363”

Helpful Report

Posted 1 year ago

“I have ordered 3 seater sofa cover with floral print ,they have delivered the different sofa cover ,I raised the complaint but instead of exchanging / returning/ realising the mistake ,their sole excuse was that there is delay in raising the complaint. Very Poor customer care I am old customer of ajio ,I have never faced such problems with them previously .But I think with there poor response in return and exchange policies and lack luster customer care it's becoming difficult to trust them anymore .”

Helpful Report

Posted 1 year ago

“I have ordered 2 kurti sets from ajio. They sent 2 cheap kurtis without pant and dupatta.. they refused to take return the product and I lost my 2200.rs.. worst fraud website ajio..”

Helpful Report

Posted 1 year ago

“Ridiculous, is the only word I could think of . Terrible service. I ordered a Kurtha and they sent be a cheap Saree with no label. And now the customer care refuses to take the return and give my money back because they said there is no label on the saree. I lost my 900+ rupees. I wanted to surprise my mother. But all I was doing was chasing them with emails with no luck. Such a SHAME.”

Helpful Report

Posted 1 year ago

“My order was not delivered and has been cancelled without my request. Delivery executive didn't contact me either. I already have a bad experience of not refunding my money. Worst app.. Don't use it people”

AJIO.com 1 star review on 29th August 2023

Helpful Report

Posted 1 year ago

“Worst worst worst worsttttttt exprience with ajio never ever recommend this app even meesho is better than ajio. They send bad quality of product and than dont take back by saying there is no tag even they dont send tag with the products. Bakwas ajio baan karo is app ko”

Helpful Report

Posted 1 year ago

“They send copy of some good brands and then don’t take them back even with original tags and bags.”

Helpful Report

Posted 1 year ago

“Ajio is one of the worst shopping app,which I never experienced before..don't ever shop or suggest anyone.”

Helpful Report

Posted 1 year ago

“U send defective product and during returns ur courier boy refuses to return.Customer care is worst no problem solving capacity always they repeat the same dialogue and in future will not buy any product and suggest everyone for the sane”

Helpful Report

Posted 1 year ago

“Worst shopping experience from AJIO. Don’t buy stuff from this site. Refund takes long time and the order is NOT shipped as promised. This is cheating and they have to face litigation .”

Helpful Report

Posted 1 year ago

“I am really disgusted with this e-business website. They don't even have an Understanding with their e-delivery partners.I bought a suit and It came without any tag. The quality of the suit was really bad so I put it for return 4 times, But the person went back without taking it saying that it has no tag on it. From where will I fix a tag on it, I kept it as it came to me. I kept on making the request, They too kept on saying sorry but without any resolution. so here I am uninstalling their website app and giving that good-for-nothing suit to one of my maid.”

Helpful Report

Posted 1 year ago

AJIO.com is rated 1.2 based on 1,887 reviews