AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 1,967 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 1,967 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 25th July 2025

660

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery is never on time! Every time I order from ajio it is deemed that I won't get my order!!! Always delayed Very poor experience”

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Posted 1 year ago

“I have placed the returns for the order and the items have been collected already but there is no update yet and the its still showing your order will be picked on 5th feb , this is pathetic and poor service it takes too long to get the money back and the customer service is useless staff is saying i have raised an issue there is some technical problem but thats not my issue i want my money back asap . Cheap pathetic service”

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Posted 1 year ago

“Ajio can be called *outright scammers*. I had ordered a pair of jeans from this app, what I received was a completely different style of torn jeans of different size, which obviously didn't fit me. When I placed a return request, the delivery agent refused pick up because I was not returning the item that I had ordered. Obviously! I had received a different item than I had ordered! I called their helpline for 6 times and mailed them 11 times. No resolution was given and I felt like such a fool to be scammed so easily”

AJIO.com 1 star review on 31st January 2024

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Posted 1 year ago

“Wrong product delivered. Still trying to get the exchange/ refund. Customer care team is incapable of understanding or solving the issue. Expecting to hear a fair action from them at the earliest.”

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Posted 1 year ago

“ఎంత దంగుతరా మ డబ్బులూ చెత్త app ajio మీకూ యెక్కడ డొబ్బు సరిపోదా సరైన కోలేటీ లేదు మీకన్న మీసో బెటర్ Ajio ke ఒక ⭐ కూడా బొక్క చెత్త చెత్త చెత్త”

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Posted 1 year ago

“plz don’t buy anything from ajio it is a fraud site … bhot hi gatiya h refund me bhi issue krta h refund bhi nhi krta or cloth quality bhi bhot hi gtiya h”

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Posted 1 year ago

“Wrost company Given diffrent prices on same product for new users and old users Old users price more then new users Don't buy .....”

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Posted 1 year ago

“This is a scam! Never buy from this website. They will take your order and will deliver a wrong product. After several complaints they will prove that you are lying and that all products were delivered. Their useless investigation team will do no investigation and will conclude that the right products were delivered. You will be left with nothing - neither the product nor the refund!! DONT EVER BUY FROM AJIO.. They are 'CHORS'”

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Posted 1 year ago

“I ordered a tops from ajio from the ramola bachchan brand. I was travelling when the order was delivered. When I saw the product realised they have sent a completely wrong and different product. When i raised an issue they said the 2 day return window is closed and nothing can be done. Customer getting penalized for wrong product delivery. This is a scam! Don't buy this brand. No resolution from their online chat or customer care email service. Very disappointed.”

AJIO.com 1 star review on 22nd January 2024

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Posted 1 year ago

“I have got worst shopping and delivery experience from this app.”

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Posted 1 year ago

“Worst delivery schedule and even worst cancellation procedure. Ordered 1 shoe on 4th Jan and till date no proper date.. upon complaint asked me to wait for another 10 days to resolve it...”

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Posted 1 year ago

“Customer care number is not connected quickly like Myntra & zomato. Their is no live chat customer care service.”

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Posted 1 year ago

“Hello there, I don't understand if, the item is non ajio product then how it got delivered to me. Also, when I already got the resolution that return request has been approved then why it is not being created even after 48 hours? Refer to complaint id: COM00071043496 I am clearly mentioning the details everytime but, getting deviated answers. As, according to the resolution provided by you customer support team the return request have been approved and return is accepted then why always I am getting solution of old return request I can't understand. I have attached the screenshot as well which clearly says that return request has been approved! This is not how it works in app and message you are saying return is accepted and request have been approved but, in mail you are denying by always mentioning previous mail id. This is totally unacceptable and we can create consumer complaint regarding the same. I am totally fedup now because of this much delays the return period got over and return window got closed if, the same have happened earlier I would have created new return request by my own right now as I can't you I raised complaint and in that resolution have been provided in which it is clearly mentioned return request approved! It's provided on 10th January. "Hey deeksha! We have an update against your Ajio Complaint ID COM00071043496. Thanks for being patient while we sorted this out. Your return request has been approved and will be picked up soon. Please visit the order details section on your AJIO app for details.. You can also check the status of your complaint by visiting https://ajio.page.link/trans_SMS". This is out of limit now I am explaining every single time the same thing but, not getting answer for latest resolution I received againt my complaint only getting old return id details! Deeksha Singh.”

Helpful Report

Posted 1 year ago

“Absolutely hopeless. Entire team seems “Chor”. They supply wrong product and claim that the supplied product is correct. They are a proven thief. I wish no body will buy anything from them. Else will be cheated for sure. I have extremely worst experience with Ajio and committed to not use their service forever.”

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Posted 1 year ago

“Ajio return policy is very bad and it is totally harassment of customer and they not provide proper customer care service they are doing literally proud with customers ,very bad experience”

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Posted 1 year ago

“Aware of this Ajio. I have received used cut pant instead of ordered items.”

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Posted 1 year ago

“Ajio me se kabhi bhi kisi ko shopping nahi karni chahiye vo froud hai product retun le jate hai fir bhi refund nahi karte hai aese hi costmer ko sabko paresan karte hai 15/20 tak refund nahi karte hai apne paise use karke apni badi company chala raha hai”

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Posted 1 year ago

“Hi all...Ajio is worst very worst we made a order KVS Fab dress but they sent wrong product....on 12 dec they took back but till now amount not refunded...very worst”

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Posted 1 year ago

“I ordered a jacket and it was delivered after 25 days that too a wrong product after returning they cancel my request stating that it was the correct order...I will never ever order on this website and will share with my friends also very and experience”

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Posted 1 year ago

“i am trying to return my product from last 15 days everytime your team cancel my request without any reason. Worst company i do not recommend anyone to buy the products from this company. They all are robbers.”

Helpful Report

Posted 1 year ago

AJIO.com is rated 1.2 based on 1,967 reviews