AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 2,070 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

Questions

Metrics

1.2

Based on 2,070 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how AJIO.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

AJIO.com 5 star review on 21st December 2025

Anonymous

AJIO.com 1 star review on 14th September 2025

Amit

AJIO.com 1 star review on 12th September 2025

Rajesh

668

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ajio's customer service (or the lack of it) is one of the worst as they drag small technical issues for months, promise new timelines for resolution after making you wait forever and sit on your hard earned money without reason. I ordered for some tshirts and paid cash on delivery more than a month ago but the order status was showing up as out of delivery causing inability to create a return. After making me wait for 3 weeks, they updated the status as delivery unsuccessful!! I have to call them every day to follow up in vain. Bottomline, Ajio is terribly bad in customer service. Buyer BEWARE, Do NOT deal with this fraud company”

Helpful Report

Posted 3 years ago

“There delivery service is so so poor. And customers service can't help us and senseless answer. They promise delivery date and then change it. Just shipping takes 8-9 days and delivery take 6-7 days. So you will get your product after a half month. Very bad experience.”

AJIO.com 1 star review on 7th April 2022

Helpful Report

Posted 3 years ago

“I have been contacting customer care from 15 days to pickup parcel They don't care for the customer Have put them 10 mails and they always respond that that the complaint has been registered but the person doesn't come Worst customer service I can give a minus review if the option is there”

Helpful Report

Posted 3 years ago

“Hi I hv returned some products but get they didn't initiate payment its going to be more than 20days, I am seriously upset about Ajio & there brands, as they deliver used products. 😡😡”

Helpful Report

Posted 3 years ago

“It's been more than 3 days my return pick up is not been collected by their delivery team , even Ajio's customer care is pathetic ,I did not get any revert so far from them nor their call center is active .i would request people not to purchase any product from this site though you may find products at low rate compare to other E- commerce platform but pls do avoid purchasing from Ajio , you would loose your money and time.”

Helpful Report

Posted 3 years ago

“I return a product i was ordered and payment done, but after returning my product refund is jot initiate”

Helpful Report

Posted 3 years ago

“Such a pathetic e commerce Co. I have ordered 2 item only one item delivered 2nd item till not delivered.”

Helpful Report

Posted 3 years ago

“Conned me for double the amount of price.I returned two items and requested money in the ajio wallet.On ordering next time I used my ajio amount to purchase the next item...they delivered the item and charged me full money in cash which unknowingly was given by my mother while they emptied my ajio wallet also,they made the delivery also on the wrong day so we were caught unawers...and continuous calls to there customer care and mails are not helping...the customer care executives are only requesting for good reviews for helping them ....... Never buy from Ajio”

Helpful Report

Posted 3 years ago

“This is the worst website for shopping. The delivery vendor Shadowfax they will take ages to deliver your order and they will cancel your order by mentioning the fake delivery attempts. They have a team of stupid agents who even do not understand the concern of the customer. Please do not order from Ajio as they are pathetoc. They have no tracking mechanism with the warehouse. They dont arrange a call back even If you requested for that. Pathetic Customer Service and Pathetic company.”

Helpful Report

Posted 3 years ago

“The customer service is so bad , by shopping through ajio is the worst option.i.have decided to uninstall the application. I had a huge lose of money I have ordered a product and It is showing that it has been delivered but it is not delivered yet.when we give request to return of a package nobody comes to receive the order and it wil show in the app that return period expired Tried to call the customer service center still no response I am completely stuck with this didn't know what to do.. Please don't shop with ajio again.”

Helpful Report

Posted 3 years ago

“I request everyone dont use this agio app....its a fake....whenever u ordered never reach your product on time n neither its delivery partner executive never take attempt and update fake report on your site for your product....this app is not reliable dont trust.....i lost my money n time in this so plz everyone be careful”

Helpful Report

Posted 3 years ago

“Order g star raw chinos and instead of chinos a dirty piece of cloth received after many mail and calls they started giving dates and after they denied saying this is not done from their end customer care number system is very poor if you want to speak to customer care you should have 2to 3 hours spare time never order from ajio”

AJIO.com 1 star review on 25th March 2022

Helpful Report

Posted 3 years ago

“The most unethical e-commerce company. Plz don't but from them.”

Helpful Report

Posted 3 years ago

“1. Products are never in original packing. Crumpled, smelling, repacked with labels taken off. Foisting off fake products? 2. Puma short with logo sent without logo!!! Definitely fake products on Ajio platform 3. Products get delivered in piece meal! One at a time & that too deliveries start after 5 days of ordering. 4. Product information (code and size etc) on the web site do not usually match the actual description. 5. Products are two or three years old!!”

Helpful Report

Posted 3 years ago

“Scammers think before order from them @AJIOLife Order ID FL0366948160 this is my order. They return the items midway and says upi refund take 7 days. This shopping platform is scamming people. They stopped reply my email. They will accept your order and do not deliver neither refund.Please banned such site@PMOIndia”

Helpful Report

Posted 3 years ago

“Waste site.. they send used products I have returned the product on 8th march still haven't received the refund its not been updated in the app too Very bad customer care service”

AJIO.com 1 star review on 22nd March 2022

Helpful Report

Posted 3 years ago

“Do not buy from this app.I’ve been waiting for my order since 14 days. And the delivery service company is worst.sends you message saying they attempted but failed without any calls or messages to the customer. @shadowfax they give jobs to the frustrated people of the country and together they make everyone frustrated. I don’t know but something is wrong with these people. DO NOT BUY FROM HERE!!!!!”

Helpful Report

Posted 3 years ago

“I haven't get my refund. It's a month now. I am sending an email daily to get an update but didn't get proper update and so the refund. One of their agent accepted once that it was their system error but still it's not resolved. I don't know what to do.”

Helpful Report

Posted 3 years ago

“I haven’t gotten my refund yet.. it’s been a month.. going to uninstall”

Helpful Report

Posted 3 years ago

“Ordered a hat for my little 3 year to save from sun on way toand from school After 5 days still not delivered and no even contacted to tell that delivery is delayed. Tomorrow 17/03/2022 last day will cancel the order thanks to Ajio for giving pain and making little child go in heat to school Order no FN4111202873”

Helpful Report

Posted 3 years ago

AJIO.com is rated 1.2 based on 2,070 reviews