AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 1,896 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 1,896 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 30th April 2025

Tejas Gowda

AJIO.com 1 star review on 29th April 2025

Sanskriti Pandey

AJIO.com 1 star review on 24th April 2025

Anonymous

658

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Refund policy is very bad and harassing. Bad experience”

Helpful Report

Posted 2 years ago

“So I happened to be a regular customer of Ajio since 2 years and as they have return policy ,I have been making purchases and returning products if required. Last I ordered from them on 7th Aug 2022 and after the entire order was delivered they blocked my account without any intimation. When I tried to reach out to customer care help desk it took them 10 days to confirm that account was suspended (maybe due to high reverse pick up) and will be reactivated in 7 days. After multiple attempts I was able to return the items which had quality/size issues. Now today after 20 days ,I am getting confirmation that account is suspended and will not be reactivated. So here goes AJIO a review for you, if you cant handle "Reverse pickups" kindly do not allow such options and people would anyways stop using your site. Also if you need to block accounts why let customers Order and purchase too beforehand. Its sheer playing smart that after all deliveries you leave the customer account blocked. Very pathetic and horrible customer care experience. Keep the services like this and you definitely lost a customer forever and many more.”

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Posted 2 years ago

“You delivery person are very rude We aren't buying u from free we pay price for tht really bad how they insult people for jst to wait for 2 mins”

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Posted 2 years ago

“Don't buy and don't lose money. They take return items and no refund”

Helpful Report

Posted 2 years ago

“Refund policy is worst. You have to wait for a Month. Ajio is using customers money for business. It's a scam only. Don't buy anything from Ajio.”

Helpful Report

Posted 2 years ago

“I have never seen a product delivery company which asks for OTP while delivering and while picking up returns as well. Whenever I have 3-4 items to return/exchange, it wastes my 10 min. every time. The serviceman doesn't have the list of items that are to be picked up, for each item he will be sending the OTP first, then he can see the item to be picked. Each item takes around 3-5 min. While companies like amazon provides easy delivery and pickup service, these Indian companies are focused on making money only, they don't care about customers.”

Helpful Report

Posted 2 years ago

“It's absolutely waste of your time. We take time and place the order , they keep cancelling the orders !!”

Helpful Report

Posted 2 years ago

“Worst Return Services! I returned my product within the stipulated time period but no one turned up for picking up the product. The person didn't even contact me instead kept on updating the status marking " attempt delivery failed". It happened thrice and later on, I was not even allowed to return the product because the option stop reflecting to me. Ajio is such a fraud brand .”

Helpful Report

Posted 2 years ago

“Ajio deserves 0 star.. Worst e-commerce platform. If we order products they will not deliver on time. We have to follow up with them, then also they will deliver different product and change the status in the app as refunded. They don't have the stock still take the order, loot our money and deliver different products. One more technique being followed is if we order multiple items they will deliver only one item. Simply money looting app. Do not go for it”

Helpful Report

Posted 2 years ago

“My God..AJIO is such a fraud seller... They shown LEE jeans worth Rs.2400/- @Rs.1199/- after discount... When i recieved the product i really shocked.. thats a jeans pant dint even worth Rs.300/- available on footpath but with LEE branding.... Very pathetic.... Master of fake products AJIO..”

Helpful Report

Posted 2 years ago

“Not Received Products.. Ordered 1Month Ago.. No call, No Msg, No Reply on Mail.”

Helpful Report

Posted 2 years ago

“They have the worst customer care. I was suppose to get my order on 7th August complained on their tracking system so many times also called them and still no action or communication from them and they closed the ticket already without any action on the ticket. I was speaking to SUMIT YADAV and asked for his senior he kept me on hold for a while and then said manager is not available and hung up. He was so rude, I don't understand how can you appointment such jokers for customer care. Very disappointed.”

Helpful Report

Posted 2 years ago

“The service for delivery and refund is in a sorry state. Causes only harrasment and the customer care executive have no idea of what is s happening and gives false automated responses. They r a bunch of unprofessionals. Pathetic. Won't recommend to shop on this site. Myntra,Nykaa is way more professional and service friendly.”

Helpful Report

Posted 2 years ago

“Worest delivery service. Xpress bee they didn't came to deliver the product. They directly cancle my product.”

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Posted 2 years ago

“NEED JUSTICE : Boycott AJIO ORDERED ITEM "ORDERED ID : FN3312209808" WORTH OF 5000 RS NIKE AIR MAX SHOES & IN RETURN RECEIVED 200 RS SOME LOCAL FOOTPATH SHOES.. @AJIOLife DECEIVING AND LOOTING THEIR CUSTOMERS.. Pathetic experience I think Ajio is running scam and looting public hard earned money.. No body is helping out .. Boycott AJIO.. Going to uninstall and boycott the Ajio Also will spread awareness about Ajio to all my friends and relatives to boycott.”

AJIO.com 1 star review on 15th August 2022

Helpful Report

Posted 2 years ago

“I returned crocs flip flops due to size issue. After my numerous email to customer care and grievance cell and twitter they didn’t refund my money back. I updated my bank details ten times and even sent them screenshot of updation but never got my money back”

Helpful Report

Posted 2 years ago

“Order I’d FL0324664460 Sir Where is my product Puma shoes.it’s your moral duties Again again I say i don’t have my product and refund request to team plz resolve my problem . it's too much time Thank you”

AJIO.com 1 star review on 13th August 2022

Helpful Report

Posted 2 years ago

“Dear Sir I have earlier purchased the jeans but its colour faded in two washes. Since i have already many jeans of same company but their has not been any such problem. I think you have sent me copy /duplicate product. This is clear cheeting on your behalf. You are requested to do the needful.”

Helpful Report

Posted 2 years ago

“Cheap quality. Torn product received. Not waterproof as advertised.”

AJIO.com 1 star review on 12th August 2022

Helpful Report

Posted 2 years ago

“Worst site. I ordered a pair of shoes for my son at banglore. The product was not fit, so I requested for return.Meanwhile my son went to abroad and left the product with security guard for return. First they told that our system doesn't show that item is delivered so we can't return it. Now they say that you send photo of invoice, product and tag. Since my son is not there how can I send it. I simply requested them to check the product and once you are satisfied, credit the amount. It was my first order with Ajio and it became a nightmare. Customer care people are also very rude and inoperative. Never use this site. Very painful”

Helpful Report

Posted 2 years ago

AJIO.com is rated 1.2 based on 1,896 reviews