AJIO.com Reviews

Name: AJIO.com
Rating: 1.23

1.2 Rating 1,895 Reviews

4 %

of reviewers recommend AJIO.com

Company Reviews

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Metrics

1.2

Based on 1,895 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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AJIO.com 1 star review on 30th April 2025

Tejas Gowda

AJIO.com 1 star review on 29th April 2025

Sanskriti Pandey

AJIO.com 1 star review on 24th April 2025

Anonymous

658

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Joe Pollen T-shirt. For one wash the color of t-shirt as spread. Worst product. Waste of money.”

AJIO.com 1 star review on 6th September 2022

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Posted 2 years ago

“Very worst delivery system on my order. Customer care support won’t give any solution for an issue. Worst online shopping app. I don’t recommend shopping on Ajio.”

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Posted 2 years ago

“Fake customer care support...problem will not be solved so dnt go for it”

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Posted 2 years ago

“I am shocked how this big company has no customer service number. The number which is available kn website is totally useless or I gues sits a wrong number. The mail service is also very delayed. You get wrong products from this website. Buy your products from other websites.”

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Posted 2 years ago

“Worst service ever, delivered wrong size and even after two months of follow ups also they are not picking up the product. Whenever we call customer care they say 48 hrs and that never comes. Useless team”

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Posted 2 years ago

“I have ordered women shirts n I got men shirts they have not yet took back the wrongly delivered product”

AJIO.com 1 star review on 2nd September 2022

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Posted 2 years ago

“Hi, I have three products to be returned and I have initiated the return before the return policy date itself but it's been more than 20 days everyday I get message stating it's out of pick up but no one is coming to pick the product nor calling me and if I call to the mentioned number it wil get disconnect after beep sound.. But if they want to deliver the product and take the money they will reach correct time but to pick the product they don't have time....I have very much fed up and it's so much frustration calling them everyday and telling them same story repeatedly...it's costing me 3k and it's a loss for me. I m requesting evey one pls don't use this app very worst service and even product cost is very high wr the quality of the product is not capable of so much cost. It's worst app I can say. Pls use flipkart they will delivery the product on time and also pick the product and refund on time even the quality is worth paying the money.. Pls pls don't use this app orelse u will be in trouble and hit ur head.”

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Posted 2 years ago

“Horrible return policy, and even more horrible customer care services. Products are highly priced and cheap. Refunds not timely.”

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Posted 2 years ago

“It’s a thief company . Delivered empty box and customer care is blaming me for not checking the box before taking the delivery. Lost Rs 4000”

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Posted 2 years ago

“Irritating advertisement too much”

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Posted 2 years ago

“Past 5 days i got msg only.. U will get delivery.. But still deliver not happend... And didn't get call also.. I dont get proper communcation also... Pls send my order updates as soon as possible”

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Posted 2 years ago

“Even after return is picked on 20 Aug 2022 refund is not happen till now.”

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Posted 2 years ago

“Worst comapny, worst products, worst app , worst delivery partners , nd in last worst ever coustomer care, even they don't have manner how to talk women's ,waiting for last 10 days for exachanging my order, These company are looting us”

Helpful Report

Posted 2 years ago

“Dear Ajio team, With reference to the above mentioned order ID: EX0016545563. I have booked exchange for 2 - Tshirt on 10 th August. Your commitment date is 16th August then 22nd August. But till i didn't receive the items. Is it correct way to maintain the customer?. This is not a first time. Always i have faced this problem.day by day i m waiting for the items which will make me in depression. What type of customer service you have. Finally you will reply "this is due to some technical error". If you are not able to keep your commitment don't take the order.dear Ajio team don't laugh when you read it.this is very shameful to Ajio. I need immediate action in this regard. Regards Kavirangarajan Hey There, Thank you for reaching out! We will get back to you within 48 hours. However, in some cases, the response time may be a little higher than usual due to large volumes. Meanwhile, If you have questions about your order or any product, please check out our self-care option clickhere and answers to FAQs https://www.ajio.com/selfcare. Best Regards, AJIO Customer Care Team Email us @ customercare@ajio.com Our Contact centre is operational from 6 AM - Midnight, 7 days a week Note: We do not demand your banking and credit card details verbally or telephonically. Please do not divulge your details to fraudsters and imposters falsely claiming to be calling on our behalf. I am still waiting for your response. Show quoted text Very very worst service by Ajio team.there is no response from your side. A fine day will come soon. That day you have to face the problem. Show quoted text”

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Posted 2 years ago

“I ordered a Jhon players shirt by looking the size chart. The measurements for the medium size are misplaced on the row for large size. All the measurements are totally incorrect.”

AJIO.com 1 star review on 28th August 2022

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Posted 2 years ago

“I had purchased a red and white kurta( Siyahi brand) for 628 Rs. and on first wash the red colour ran on to the white portion. Now I am unable to wear it and as I had disposed the tags attached, i am not getting any refund or replacement. I feel cheated of my hard earned money. Ajio, you are not a trustworthy company anymore.”

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Posted 2 years ago

“This is the worst and fraud app. One month passed , but I haven't got the order till now. They are not even cancelling the order , my money is blocked with them instead asking me to wait until the order comes which shows no sign of getting delivered. Their customer care is the worst. No good cancellation , refund , deliver policy.”

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Posted 2 years ago

“Not trustful . Dont buy anything from this. I purchased 6 products and 1 product missing and not yet refunded . Very bad Customer service .”

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Posted 2 years ago

“Worst ever site ever, they are worst in giving customer service and customer products refund, high level management don't have time to resolve your, they ask us to visit bank and ask for the refund, is this the service they provide.”

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Posted 2 years ago

“Refund policy is very bad and harassing. Bad experience”

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Posted 2 years ago

AJIO.com is rated 1.2 based on 1,895 reviews