alcocovers.com Reviews

Name: alcocovers.com
Rating: 4.85

4.9 Rating 1,695 Reviews

97 %

of reviewers recommend alcocovers.com

Company Reviews

Metrics

4.9

Based on 1,695 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality superb, fast turn around time. Fits precise.”

Helpful Report

Posted 6 years ago

“Ordered a custom cover for a water softner to be installed in Arizona outside home. Took the order and communication about cover estimate and quote were good till the order is placed. After order is placed and billed to CC, no communication whatsoever. Even if you ask status, there were one liner response per week saying order is in progress. Even after expressing equipment is outside facing extreme weather conditions, there is no courtesy or response whatsoever to update customer or to ship the order. Although review are good about final product, communication is horrible and by the time you are waiting, there is more options to go to a local hardware/home store and get a decent cover”

Helpful Report

Posted 6 years ago

Hello, We apologize for the lack of communication and appreciate the feedback. We have in fact had a few issues with a phone provider and "missing" calls like yours and are actively working on resolving them. You can email Oliver directly as he runs the order update department. His email is oliver@alcocovers.com. We sincerely apologize for the inconvenience.

Posted 6 years ago

“Workmanship is spot on. Fit the table like a glove. Impressed with the obvious durability if the material and workmanship. Ordered a second cover. Sound customer service and relationship. Highly recommend Alcovers.”

Helpful Report

Posted 6 years ago

“We ordered a cover for a large, custom built fire table - so this was not a standard size, yet the cover is a perfect fit! We also ordered a cover for our built-in grill. It would have been easier to order the cover offered by the grill manufacturer, but this cover had a better warranty, is higher quality & looks much better. The quality on both is very high.”

Helpful Report

Posted 6 years ago

“Ordered a custom made cover for my fire pit. Quality and fit were, better than price indicated. I had no expectation of delivery time. Will order additional pieces for other furniture as soon as I can motivate myself to take measurements.”

Helpful Report

Posted 6 years ago

“Great fit and excellent quality, better then expected. Would recommend this for your cover needs”

Helpful Report

Posted 6 years ago

“We ordered a custom cover for our outside fire pit on the website. Very easy to offer and the cover fits perfectly and is very high quality. Excellent experience.”

Helpful Report

Posted 6 years ago

“We are happy with our custom made fire pit cover. The quality of the material was great and it fits our fire pit very well. Thanks”

Helpful Report

Posted 6 years ago

“Thank you Alcocovers. What I ordered fit perfect..... I will order again any time I need something....”

Helpful Report

Posted 6 years ago

“I purchased a custom cover for my outdoor bar and it was exactly what I wanted. Measurements were right on. It’s durable, attractive looking and I love it. Arrived on time as promised. Would definitely buy again.”

Helpful Report

Posted 6 years ago

“Our custom made cover was better than expected. It fit perfectly and made of very durable material. It has kept our outdoor couch and cushions clean and dry. We are very happy with our purchase.”

Helpful Report

Posted 6 years ago

“Overall I'm very happy with my order. The ordering process was easy and the final product fits like a glove. Customer service was friendly when I had a question. This product will take a while to get to you since it's being custom made, but that's the trade-off when you're looking for the right fit. Would order from Alco again.”

Helpful Report

Posted 6 years ago

“The heavy duty covers fit perfectly. I followed the easy directions for measuring the furniture. I was still a bit concerned because the furniture is somewhat oddly shaped but the covers fit snugly. I could not ask for a better quality product.”

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Posted 6 years ago

“Perfect fit for our outdoor patio furniture. Worth the wait.”

Helpful Report

Posted 6 years ago

“Took awhile but it’s still summer here where I live. The cover came and fits perfectly. I’ll see how it holds up through the winter here. So far so good.”

Helpful Report

Posted 6 years ago

“I ordered my L-shaped outdoor patio cover back in May. I did exactly what I wanted it to do which was keep my set dry. We also have spruce trees close which constantly are leaving needles and sap all over everything and hard to clean afterwards. The cover protected it from that and had no trouble standing up to our high winds. For the price I would highly recommend these covers.”

Helpful Report

Posted 6 years ago

“The company is awesome. The quality and accuracy of the product is spot on. I was really impressed with the workmanship. ALCO covers takes great pride in their workmanship and quality materials. Plan to order again soon.”

Helpful Report

Posted 6 years ago

“I purchased a cover for my outdoor fire pit table. I am very happy with this product. Durable, attractive and a perfect fit for a reasonable price.”

Helpful Report

Posted 6 years ago

“Great products. Horrible customer service. They could not complete my order that was promised in two weeks. Ended up being two months. I would call and email and get told two different things by two different people and neither would follow through. My patio furniture covers are great (why my review is rated as high as it is) but my air curtain came up short of expectations. I was shipped a 10' air curtain with 8' of mounting track. I subtracted the 3" (height) from my order based on the websites recommendations for my type of mounting and they took off an additional 3" so now my curtain is not serving it's intended purpose. I have to stack 2x4's under I to use it. Very disappointed.”

Helpful Report

Posted 6 years ago

“Quick and easy”

Helpful Report

Posted 6 years ago

alcocovers.com is rated 4.9 based on 1,695 reviews