Aldi Reviews

Name: Aldi
Rating: 2.53

2.5 Rating 1,280 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,280 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous

Aldi 5 star review on 13th November 2022

Robyn From Hoppers Crossing Victoria

Aldi 1 star review on 15th September 2022

Darren F

FelHil

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“my wife cut her hand on a product and the staff from Galashiels branch of Aldis look after her with great kindness”

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Posted 4 years ago

“Shop s too far away so made my purchase online for first time from Aldi (I do shop online from many other stores) Ordered Kirkton House metal bathroom caddy, Lacura primer and eyeshadow palette and Palmer's cocoa butter lotion on 16th Dec. Email received 18th said it was in warehouse waiting for collection by Hermes. 24th Dec still waiting for Hermes to collect it. Rang Aldi who refunded right away and promised delivery on 27th if I wanted to re-order. I did re-order and box arrived mid afternoon of 27th. Seal on box 2/3 slit open? but contents intact and I am very pleased with the quality and prices. Left feedback re Hermes on Trustpilot as they forged my signature (not the first time either) when no signature was needed as I had designated safe place. Hermes chat is non-existant as it's a bot which gives out limited answers. My usual online clothes and homeware shopping is delivered by Yodel 👍who are 5⭐ in my area of S.E.Surrey.”

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Posted 4 years ago

“The stores are very good. Staff are very knowledgeable Unfortunately for me it's the pre ordering system that lets them down. It is normally dispatched 5 days after it's been in the store.”

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Posted 4 years ago

“Daniel at Wolverhampton Aldi was very helpful in helping me locate a Christmas tree. He rang two other local stores, considering I had already driven to three different stores in Wolverhampton and had no luck. Very appreciative of his excellent customer service.”

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Posted 4 years ago

“omg the chocolate with marshmellow is to die for please please keep making and the caramel bits please”

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Posted 4 years ago

“Fantastic and value for money. Also very quick”

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Posted 4 years ago

“had two of your turkey crowns this weekend as had a family christmas early just got to say would fully reccomend moist beautiful for carving and plenty of servings as stated will definetly be buying again and also a very good price served us perfectly thank you aldi”

Helpful Report

Posted 4 years ago

“Brilliant shopping today with friendly and helpful staff to help me as I'm in a wheelchair. All shelves fully stocked. Till stuff great as Sngela helped pack my bags then csne from her till to place on back of my chair. Thank you Sldi for super service on my Sunday shop.”

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Posted 4 years ago

“Amazing prices.”

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Posted 4 years ago

“Great shopping, easy to find items, love the specials, usually very different and interesting items to be found. Get 95% of my food shop here. And save money which is a bonus.”

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Posted 4 years ago

“Fantastic store. Often go to the branch @ Newbridge Lane,Stockport. Great choice & prices, also some obscure items you'd never think of! Superb range of fresh BRITISH produce-WELL DONE ALDI for showing this country CAN survive on it's own!! We also visit the Urmston branch & can honestly say All staff in both stores have excellent customer service skills & they really look as though they enjoy their jobs. For all the snobs who want to go in, but won't, carry on throwing your money away!!!!!!”

Helpful Report

Posted 4 years ago

“I have had nothing but the very best service from your staff at the Hemel Hempstead store and I feel I need to tell someone. On every visit, your staff are polite, helpful, courteous and above all, friendly. And the food is excellent, I fell on hard times 2 years ago and if it wasn’t for Aldi, I really don’t know how we as a family would have survived. Thank you for all your hard work in making every visit a lovely experience, well done Aldi Hemel Hempstead, if only other providers followed your work ethic!”

Helpful Report

Posted 4 years ago

“Brilliant Aldi store in Rothwell, ls26. It’s got great products and is always well stocked and super clean. The staff are really helpful and pleasant every time. Absolutely love this new store thanks Aldi.”

Helpful Report

Posted 4 years ago

“Excellent service and quality, thank you for being best economical liw cost high street supermarket.”

Helpful Report

Posted 4 years ago

“Recently received slightly damaged items. Customer services couldn't have been more helpful. Received phone call to discuss problem and was very happy with outcome.”

Helpful Report

Posted 4 years ago

“So I shopped in Tesco most of my adult life and a trip to my parents home in Dorset made me change to aldi the aldi near me is coulsdon and its fab I cannot tell you how amazing the baby stuff is the sensitive baby wipes are so thick and soft I use less of them then the tesco ones and the nappys they are such excellent quality they fit perfectly and never leak they are super soft as well then the baby food and snack range excellent my boy loves the carrot puffs the most I found that Tescos fresh stuff would go off writhing two days but aldi fruit and veg last at least 5 days perfect for my little boy the special buys again are fab always something useful I bought a lovley grey rug a few months back it's lush and thick and Hoover's really well too. All in all the quality is fab and the staff at coulsdon branch are lovley always friendly and smiling.....I get that they have a time that they need to stick to butni never find it rushed or rude all in all perfect customer service .....and ladies....... i was sick and tierd of paying a fortune out for razors so the other day I choose the aldi own despicable razors now I used to spend 11 for only 3 razors but these razors from aldi perfect 1.39 for 4 and there awsome really clean shave close and leave my legs feeling super soft I litterally must sound like an advert but seriously they are so worth it absolute Bargin”

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Posted 4 years ago

“A mum came in from pouring rain Her shopping trolly soggy. She had to make her money spread. Her mood was low and groggy. The trolley rolled from aisle to aisle. The items they were many. By checkout time, her smile sublime. She'd saved a pretty penny. Her Aldi store had cheered her up. The savings ultra snappy For date night wine and healthy food And Baby's comfy nappy.”

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Posted 4 years ago

“Cheap and good quality”

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Posted 4 years ago

“I love aldi and the food is soooo reasonably cheap for the excellent quality it is. I always shop at aldi, it’s my favourite!”

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Posted 4 years ago

“Great service at Aldi Whitstable lovely manager Courtney who i have known since his first day on till always happy ,friendly,and very polite good customer service. Credit to this store. Well done Whitstable.l”

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Posted 4 years ago

Aldi is rated 2.5 based on 1,280 reviews