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Aldi Reviews

2.5 Rating 1,275 Reviews

37 %

of reviewers recommend Aldi

Company Reviews

2.5

Based on 1,275 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 1 star review on 15th April 2024

Aldi 5 star review on 13th November 2022

Robyn From Hoppers Crossing Victoria

Aldi 5 star review on 13th November 2022

Robyn From Hoppers Crossing Victoria

Aldi 5 star review on 13th November 2022

Robyn From Hoppers Crossing Victoria

Aldi 1 star review on 15th September 2022

Aldi 5 star review on 30th June 2022

Aldi 5 star review on 30th June 2022

57

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I actually really like shopping at Aldi's. Have great prices and some hard to find products. But their website, including their online shopping delivery and pick up is just terrible. They give you absolutely no information on the products which is not helpful if you have allergies. You would think that they could just take one extra picture with the nutritional value. I am allergic to celery and cinnamon. I can't even look to see if these ingredients are in certain products. Including with so many people watching their weight and such you would think that they would tell you calories and other nutritional value.”

Posted 4 months ago

“My disappointment is with a product. I'm an Aldi enthusiast, but, oh dear, what has happened to marzipan these days, as there is only a tiny blob of it in your so called "Authentic Marzipan Stollen"? Before Covid, when my partner and I went to J Lewis for coffee and cherry scones, he'd say to me "Whistle when you find a cherry"! I guess I'll need to try someone else's Stollen to check out on their amount of marzipan. It's so disappointing when stated ingredients are so sparse.”

Posted 6 months ago

“0n separate occasions we got spoiled rotten produce we just came home and put in the trash”

Posted 7 months ago

“I have been a regular shopper at my local Aldi for many years now. This store has recently been refurbished, but since then, there are not always prices displayed, even for vegetables. So it’s impossible to select The best priced sweet peppers, for example, if you are trying to budget. As I turned a corner, I had to slow down due to an elderly person n front of me, but a staff member pushing a large trolley kept really close behind me, hurrying me forward. I was worried I would be hit. She didn’t ask me to move or apologise. Staff do work hard, but the haste will put off anyone not able to jump out of the way fast. I also saw a woman trying to reach something on a very high shelf, and spill lots of tins all over the floor. I think it’s dangerous unless you are 6 feet tall.”

Posted 8 months ago

“Went to aldi Thornaby. 5th July.super 6 fruit .veg offer had bannanas on offer in normal fruit shelves They were 6p cheaper for same ones.keep eye on Ues by dates ect have spotted some past it.”

Posted 10 months ago

“When shopping at Aldi, I wish they had a customer service desk like at Waitrose. Having a customer service desk would make it easier for me to report a problem, rather than chasing a busy employee around.”

Posted 1 year ago

“I purchased two Slimwell sweet potato curry ready meals from the Aldi store but on opening the cardboard outside packaging I saw that the plastic trays of both meals were badly broken. Once cooked I discovered several bits of plastic in the food. My issue is not with this, accidental damage occurs, but with the response of customer services. Initially I was told that they would monitor the performance of this supplier. On pointing out that this is actually dangerous I got a voucher for half the value. I feel this should be taken more seriously as if eaten, especially by a child, the plastic could cause damage.”

Posted 1 year ago

“Every item of food does not need to be increased in price tho every thing has by now come on Aldi where is the customer loyalty time to give people a break”

Posted 1 year ago

“I bought Aldi's rack of lamb. as a treat for my husband and myself. We had it tonight and it was horrible. It cost me £14'95 and it was all fat. 4 small loin chops which were thick with fat. I have often cooked rack of lamb at home but never had such little actual meat to eat. Never again will I spend so much money on so little about of edible food.”

Posted 1 year ago

“Used them last month. Found them very disappointing. Although they are cheap. Their own brands are extremely low quality and they compromise quality for this. For example. A pack of 4 frozen chicken pies for a very cheap price of about £1.60 must have had 1 cube of chicken in each pie. Chicken is very cheap meat. Having literally pastry mash and pease for supper made my blood boil that day. I will never buy their own brands again. Stick to big labels if I use them again. Which are a touch cheaper than other supermarkets.”

Posted 1 year ago

“For the most part , we love aldi products . However , the lamb roasts we purchased were disappointing . After cooking there was more fat than meat .”

Posted 1 year ago

“This happened for the third time today, male cahier who was operating on tilt four toady at about 14:13 refused to hand me my receipt, instead placed it on the counter. The reason I am upset because, this didn't happen with the other customers who were white. I observed while in the que because I made a note of it mentally when it happened before. I even waited after I caused to see if he handed it to the other persons cashing after me and sure thing he did. I am not easily phased by these things but for the third time happening it tells me something about you sir.”

Posted 1 year ago

“I would just like to say I have not been to Aldi for months because of illness .but I could not wait to get out as it was a dirty unorganised mess .”

Posted 1 year ago

“Not what it used to be a few years back. Prices are often the same as other supermarkets now. Quality of meat has gone down hill alot. Where have your review information gone!? That says it all - got alot to hide these days as quality has gone down substantially. Used to be a regular - definitely not anymore.”

Posted 1 year ago

“I don't know how they can call them selves customer services as they don't have a clue. I rang 2 differant customer service s at aldi and was told the only way I can do anything is to drive 100 miles to speak to the shops manager REALLY!!! I am not letting this complaint drop,if that's what they are hoping ,not gonna happen ....Donna”

Posted 1 year ago

“I was an Aldi s customer and because of my disability I would have my food delivered to my home. Their drop off people are rude and do not even make eye contact with the customer. On more than one occasion they left my food outside, they never even knocked and many times there was meat in the bags. This last delivery was my last, It is to bad because the prices are very good. This is not my first time writing about this problem. No one has ever gotten in touch with me so I guess they do not need my buissness,”

Posted 1 year ago

“Don't get produce as whoever shops for you doesn't know how to pick it out I got strawberries and have of them were moldy and she packed a melon on top of a plastic container of blueberries so they were smashed and all over the bottom of the bag I can understand the melon being hard I left it out to ripen and it never did This was my second experience had no problem with the first order I had delivered”

Posted 1 year ago

“While shopping at Aldi’s I had two carts full of groceries I could barely push them and nobody would help me out not happy about it all the other stores will help you out with your groceries”

Posted 1 year ago

“Went into the Aldi at Idle Bradford the other day and was disgusted with the filthy blue hand baskets in the entrance. Everyone of them was filthy I refused to pick one up I mentioned it to one of the staff on the alcohol section and re-itterated please tell the manager as it is unacceptable from a hygiene point of view Let's see what they do about it?”

Posted 1 year ago

“Let’s just say there’s a reason it’s cheap.”

Posted 1 year ago

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Aldi is rated 2.5 based on 1,275 reviews