Aldi Reviews

Name: Aldi
Rating: 2.53

2.5 Rating 1,352 Reviews

36 %

of reviewers recommend Aldi

Company Reviews

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Metrics

2.5

Based on 1,352 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aldi's employees are often rude. Customers get routinely abused. The managers of my local branch in Camden Town seem to accept and encourage such kind of behaviour. I was in the line for the till when I left my trolley unattended for about one minute. When I came back I found that members of staff were emptying my trolley. I asked them to stop, and to put my shopping back in the trolley, as I wanted to pay for it. The staff refused to bring back my shopping, and answered with sarcasm that if I didn't like their policies, I could go ave gone to Tesco. I asked them to call a manager. It turned out that the employee making sarcastic comments was an assistant manager named Mandeep. When I insisted to have my shopping back, rather than issuing an apology, the assistant manager sent my out of the store. From this day I definitely will never do shopping in any Aldi store again.”

Helpful Report

Posted 2 weeks ago

“I asked an assistant on the shopfloor of ALDI angley Park Centre, Maidstone if they sold alcohol free white wine which they had a few weeks ago - he pointed vaguely to the top shelf - I asked if he would show me exactly where as I had looked there for several minutes but been unable to find it. Again he just pointed and seemed unwilling to actually come and point it out. So I went back and scoured the shelf he had pointed to no avail. I then went to look for him to show me exactly where it was and found him deep in conversation with another colleague. He seemed very surprised that he should actually be asked by a customer to show them where an item is and gave a sarcastic smile. After a few more sarky looks he decided to lower himself to actually come and point it out - when I got there there was no alocohol free wine - so he made some excuse and gave a few more unpleasant and sarcastic smiles. Terrible customer service.”

Helpful Report

Posted 4 weeks ago

“Shopped at Aldi UK, Middleton, Leeds 10, recently and used my debit card at the scan and pay machine. I asked the female assistant how to get a receipt from the machine, as there was no indication on the screen on how to do so. She didn't say a word to me... she seemed to have an attitude and seemed to look down her nose at me. This happened to me on two occasions with the same staff member, and I decided not to shop there again until some staff show a little respect and less attitude!🤢😢”

Helpful Report

Posted 1 month ago

“went to Aldi store in McKees Rocks 15136 .. a customer that shops 2 or more times a week since opening .. brought my 15lb puppy on a leach with me .. was told they do not allow dogs in the store .. damn near every employee knows me, so I asked who was giving me this information ? .. it was someone from Corporate Office .. well I don't like being around screaming annoying children or smelly people but they are permitted in Aldi .. soooo I guess I'll shop elsewhere .. my money spends everywhere ..”

Helpful Report

Posted 1 month ago

“Good afternoon, Aldi -Aylesbury, Cambridge street I bought a sports bra yesterday, paid by card which was on my phone. Today I took back the bra to the shop and asked for a refund. As I paid by card the refund was coming back onto my card. I tried to tap the machine twice with my phone but the physical card was needed. When I told that to the cashier my card was not on me he suddenly started to acting very srtoppy. I got the Money and I started to walk out when I turned back and asked why did he behave like this?! He raised his voice and mumbled whatever he said. Only people with manners and good customer service skills should work on the till in my opinion.”

Helpful Report

Posted 2 months ago

“Aldi is the most expensive store, when you get fined in the customer parking. Why wouldn’t a customer enter their registration number if they knew they had to? Why do you have to enter your registration number when the camera captures vehicles entering and leaving the car park? Why not ask customers to sing or stand on one leg in the carpark in the contract set up for your customers with a private parking company. Then you can have your customers fined for not doing other things. There is nothing in the store to make it clear or remind customers to enter a registration number. Unfortunately, there isn’t a food retail ombudsman in this country to raise standards of conduct by food retail firms who operate here. Every customer you fine I bet they don’t come back for a long time and they spread the word, Avoid.”

Helpful Report

Posted 2 months ago

“Recently purchased Brooklea 0% greek Yoghourt 150gm . The taste was awful, not creamy as described on the lid. When I looked at the ingredients, it is made with maize starch , which I think contributes to the slighty grainy texture and unpleasant afteertaste”

Helpful Report

Posted 3 months ago

“So, I bought a salad on Sunday from Aldi store at Shipley (Yorkshire) . The package said that this salad contains (and I quote). Apollo Lettuce, Cherry Tomato, Iceberg Lettuce,Lolla Rossa, Cucumber and Red Onion!! What it actually contained was, all the leaffy salad, 2 sliced Cherry Tomato, 1 very thin slice of cucumber,and No Red Onion at all. What a sorry state of a salad..”

Helpful Report

Posted 4 months ago

“Bought some fillet steak twin pack from a Doncaster branch of Aldi worse steak I had in my life mentioned it on next visit to store basically not our problem rang customer service same not our problem”

Helpful Report

Posted 4 months ago

“Very disappointed with the Hunters Chicken - cooked as per the instructions but the chicken was very rubbery. The chicken went in the bin. Not as good as the Co-Op version of Hunters Chicken.”

Helpful Report

Posted 7 months ago

“Very disappointed with the Hunters Chicken - cooked as per the instructions but the chicken was very rubbery. The chicken went in the bin. Not as good as the Co-Op version of Hunters Chicken.”

Helpful Report

Posted 7 months ago

“Have now purchased a half leg of lamb from Aldi and on both occasions very poor extremely fatty .Benefit of the doubt first time but two never again.Threw more away than consumed. Total waste of money.”

Helpful Report

Posted 7 months ago

“Purchased Crestwood Deep Filled Steak Pie for one. Inedible. All the meat pieces were Miniscule and Grisly. Could not eat any of it. Disgusting and totally disappointing. How this Company can sell such inferior sub-standard meat is shameful. Threw it in the bin. Waste of purchase money, my time and electricity to cook it.”

Helpful Report

Posted 7 months ago

“What’s going on at aldi bought bramwells quixo gravy granules for meat have they changed the recipe.it does not dissolve like it use to full of small lumps returned my 2 tubs for a refund I have shopped at my Romiley store since it opened .i have noticed a change in a number of products stew steak fat and grizzle.dishwasher tablets don’t wash as good .gone back to Asda. Bardon.”

Helpful Report

Posted 9 months ago

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Helpful Report

Posted 10 months ago

“I have been to your little Venice shop since it has opened I live near but when I go in to buy shopping and sometimes wine I always get sales assistant saying you having a party or you should stop buying drink but I always wonder if I was buying 4 or 5 cakes would they say the same thing if persons do not drink that fine by me but if Iam buying 6 wine maybe a month so now I go to your Kilburn shop or Sainsbury's it the same price which is sad because I only live 8min away from your shop maybe the manger should have a word I also work in retail would not dream of saying this to a customer”

Helpful Report

Posted 10 months ago

“I would like to lodge a complaint regarding the disgusting service I received during my recent visit to the Aldi store near the Magic Roundabout in Swindon at 8:25. I was asked by the assistant to return some unwanted fruits while using the self-service till, which I found to be unacceptable. As a customer serving myself and paying at Aldi, I am extremely disappointed with the level of service provided. Your staff on a self service till not there to hang around! They are meant to help! You need to give them more training!”

Helpful Report

Posted 11 months ago

“I was on break, went to buy a drink and few things I will be needed for dinner I finished at the pay point,noticed I need id for drink. I tried showing him from my point, because of the nature of my job, he shove my phone away, without listening to me As a customer rep, you can talk to the customer without raising your voice But no he should that he is a rascist and black people are not welcome in the store I had to call my colleague to come with the id, in between the manager came, he was the rude of all. You can address a customer without been rude! Countless times to show my id on my phone even if I don’t get the drink was abortive I was embarrassed, but I learnt a lesson, I take my money elsewhere where, where the understand customer rapport, not showing his ego, however it’s gonna be my last time there. Hope they go for training and work on customer relationship Good luck”

Helpful Report

Posted 11 months ago

“Hi,didn't have a good time everything was nearly out of stock.Really not happy.”

Helpful Report

Posted 11 months ago

“We bought Ashfield Grill Minted Lamb Shoulder Chops and what little meat on these mainly bones was fatty - literally 4 small bite full of meat per chops from a 2 chop pack at 420g must have been 400g of bone”

Helpful Report

Posted 1 year ago

Aldi is rated 2.5 based on 1,352 reviews