Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,338 Reviews

36 %

of reviewers recommend Aldi

Company Reviews

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Metrics

2.5

Based on 1,338 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What has happened to Aldi, very little or nothing available for on line ordering, and a change in country for customer service staff who don't understand very simple questions and who's accent is very difficult to understand. And stuff that was ordered in December, sat in the delivery warehouse, till it was returned to Aldi without any attempt to delivery. So THANK YOU Adli, you have cured me of my on line habit with lack of availability and extremely poor customer service you have saved me a fortune, and lost your company money. Well done”

Helpful Report

Posted 2 years ago

“I bought a dual fuel barbecue for my sons birthday in March. When it arrived the lid was dented and scratched. I called customer services and was told that it was nothing to do with them and to call the makers of the BBQ. I did this and they told me that it was Aldi's responsibility, so I called them again and was offered a 20% discount, but was told if I took this, that the three year warranty would be void. I asked if I could have the damaged one picked up and was assured that there was plenty of stock and as soon as they had received it back, they would send another one. It was picked up and two weeks later I had heard nothing. I called them again to be told that there had actually been no stock at all and that I was lied to and they were processing a refund. Two weeks later, still no refund, so I had to call them again. This time the refund was issued. If I had known that there was no stock I would have kept the BBQ and taken the partial refund. I have now had to buy another BBQ which was over £100 more. NOT a happy customer!!”

Helpful Report

Posted 2 years ago

“Aldi , The WEF digital passport supermarket , avoid , use small stores that take cash .”

Helpful Report

Posted 2 years ago

“Shockingly bad customer service In total over 2 months to return a faulty item and just been told 3 weeks to receive the money back Avoid them”

Helpful Report

Posted 2 years ago

“Ordered a Bistro set on the 19th May. Told it would be delivered on the 30th May. Received an e mail on the 26th May to say they were refunding the money. No explanation. This was fir my daughters birthday. She is very disappointed and angry as I am. I will never buy from ALDI again. Disgraceful attitude and customer service. Shame on you ALDI.”

Helpful Report

Posted 2 years ago

“The egg custards are awful, pastry was soggy & tasted bland, yes they are cheap but not worth the price,and would prefer to spend extra money for some nice food, we threw them in the bin! Love Aldi but get rid of them 🤢”

Helpful Report

Posted 2 years ago

“TO ANYONE OUT THERE PLEASE DONT EVER BUY FROM ALDI ON LINE I wouldnt even give ALDI 1 star. I ordered a garden table/chairs set for ny daughter, 6 weeks ago. I got a lot of e/mails saying it was on schedule for delivery. Then said it would be delivered on time. Then another e/mail to say it had been re directed. Think it must have been deliverd to the moon. UNFORTfor me, I had never looked at the reviews on line. Called their african call centre/cancelled order and 6 weeks on still waiting for a refund. I was forced to call the investigation team at my bank who are kindly looking into it/will sort this issue out for me. If you want lots of grief/want to wait months for your delivery/get lies about your delivery dates/wait months to try to get your money back/make countless calls. Then Aldi is the on line hassle shopping for you.”

Helpful Report

Posted 2 years ago

“I ordered a small greenhouse on line and was told 2- 7 days for delivery that order date was on April 30th 2023 arrived May 9th 2023. On opening the damaged box that was taped up again found that there was no fittings in the box to put it together so rang the help line and spoke to a German lady who told me to ring Aldi Customer service. Rang customer service what a waste of time could hardly understand what he was saying after explaining the situation he was not helpful at all saying I had to ring the help line I said I had already spoke to them and told him I had to ring them he said he could not do anything and it was out of stock I told him I wanted to talk to a supervisor or manager and was told one would ring me between four and five hours STILL WAITING It’s as though ALDI want to sell you items and quick at taking your money then that’s it as far as they are concerned Got a greenhouse no fitting like buying a jigsaw with pieces missing What a waste of money MY ADVICE ANYONE BUYING ONLINE FROM ALIDS DONT BUY”

Helpful Report

Posted 2 years ago

“Aldi Hilton is the worst one I’ve been… Aldi Hilton is the worst one I’ve been in for customer service. I went yesterday 6/5/2023 in the afternoon and there was only one checkout open with people queuing and the lady on the checkout had her son with her just got up and went and said that someone would be out in a few minutes to take over. Eventually she came out and was talking to one of her friends not even bothered about the customers and by this time a good queue had built up so she asked for another till to open up all the time talking to her friend about the night before and had she woken up this morning. Her customer service was terrible and just kept on talking to her friend while scanning the shopping”

Helpful Report

Posted 2 years ago

“Bad customer service,was spoken down to by a checkout girl I told her I didn't like the way,I was being treated or spoken to in front of a queue of customers.I complained to customer services,and they apologised.I went in to Aldi ,Hexham this evening and was told by a manager I was barred pending investigation as I was abusive to a member of staff.He was very rude,so I left the store.Absolutely disgusting to treat customers in that manner,I won't be returning and I was a regular.”

Helpful Report

Posted 2 years ago

“Why have Aldi changed the beans ? The ones they are selling now are not nice they leave a weird after taste ...no variety in plant based veggie food ...just two brands.. both of which I don't like ...I love Aldi and disappointed they have switched the beans”

Helpful Report

Posted 2 years ago

“The local Wootton Bassett store now demands to see inside any bags that you bring into store. Apparently this is now Aldi policy. Presumably they now think all their customers are thieves. I am now going to shop at a supermarket that assumes their customers are basically honest.”

Helpful Report

Posted 2 years ago

“I tried finding a product replacement part for an item that I bought a while back. I know it is not covered by warranty, which is fine. I understand that I have had it quite a while. I only wanted to get an item that WE lost. I tried online to find the product and replacement parts. Could not! I understand it has been a while, but, could not find any information to help me with my question. I ended up calling customer service and after a while waiting, I was told to go on line and request a warranty replacement. After numerous times of telling the rep that I wanted to purchase the replacement part, if it was it was still available, he told me how to go online and to see if the part was still available!!!! After I told him that I had already done that, he said I could call the store manager where I bought the item. Thus "Customer SERVICE " SUCKS!!!”

Helpful Report

Posted 2 years ago

“I am really disappointed with Aldis on line shopping experience so far, I ordered a power washer which was die to be delivered on a specific date. Received an email to tell me it had been returned to warehouse, further enquiries made via customer services money offered has no product available. I have also ordered furniture due to be delivered following day took day off work. No emails regarding this no explanation given. I will be very surprised if it arrives, aldi shop assistant informs me that this is a regular occurrence as they sell too many and can't fulfil demand. Let's see how long it takes to return my money. Really poor show”

Helpful Report

Posted 2 years ago

“Wish I had read the reviews on Trust Pilot before I ordered online. Ordered a bistro set on 31st March. Was told delivery would be by 12th April via XPD. Downloaded XPD app as kept getting emails from Aldi saying my parcel hasn’t been scanned and they would look into it. It appears that today (12th April), my parcel still hasn’t been collected by the carrier. I rang customer services (based in South Africa), and they don’t know what’s happened to it either. They messaged carrier and warehouse but I was told it would be 72 hours before they had an update. So far Aldi have had my money nearly 2 weeks and no goods and no prospect of any in immediate future. No idea where they are and a refund will take days more. I don’t actually want a refund, I want the goods I ordered, but at the moment, Aldi have my money and the goods and no one can tell me what’s going on. Nice way to earn money Aldi. Sell something, take money, don’t deliver and then hang on to money for weeks. This can not be right. It will be interesting to see what trading standards have to say. Oh and don’t ring the 0903 number they advertise for customer services. It’s one of those horrendously expensive numbers. With EE, It’s £6 just to connect then a ridiculous amount per minute This is the free number 0800 042 0800 Absolutely disgraceful service. Aldi, you should be ashamed of yourselves.”

Helpful Report

Posted 2 years ago

“Gastro Macaroni Cheese - Purchased this item £5 Absolutely pointless - Aldi what were you thinking one of the most tasteless dishes you have ever sold. Bland boring very powdery cheese, toasted bread on top absolute rubbish disgusting having tried three mouthfuls it was best place for it the bin! Total rip off you should take note about the taste try the M&S variant ooozes taste and is very moorish! This item was stodgy and bland - Never again!”

Helpful Report

Posted 2 years ago

“I writing this review for aldi because I find a bone in my curry sauce and the curry sauce taste like is was out of date I won't be shopping at aldi anymore”

Helpful Report

Posted 2 years ago

“The Staff are rude so are the Managers they talk on there Radio Sets and laughing at Customers on them thinking no one Notices i saw a Women one Day Who walked Wobbly and could not Speak properly She had learning Disabilities from what i could see i confronted one of the Staff doing this on the internal Staff Radio System She Called for Manager ended up I was treated like dirt there Attitude was surcastic i left my Trolley and walked out of the Aldi in Question”

Helpful Report

Posted 2 years ago

“Went to the shop at the Stow in Harlow to change normal nappy to pull up nappy. At the entrance, I spoken to a male staff who said it cannot be exchanged without the receipt. I went to my car to put the nappies at the boot to return back to the shop to buy fruit. I was approached by a staff and a security man to demand receipt. While trying to explain the situation to them, the manage at the store who I believe is Eastern European origin just jumped in the conversation and said loudly that, her staff can demand for receipt of purchase at anytime making everyone at the car park looking at me. I walked with them to the male staff I enquired about exchanged from who confirmed I walked into the store with the trolley with the nappies inside. I have never felt humiliated in my life before this incident and I believe this was because of my race. I wanted to complain to the manager and to my surprise it was this rude and loud lady. While trying to express my disappointment, the manager who I believe does have good customer relations asked me if I want to talk to her as an adult. I just couldn’t waste my time talking to her and took the number for customer service to make complain. The customer service agent was very understanding”

Helpful Report

Posted 2 years ago

“Terrible service with missing item and no refund as yet after many phone calls. Totally unacceptable”

Helpful Report

Posted 2 years ago

Aldi is rated 2.5 based on 1,338 reviews