Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,338 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,338 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently ordered wine online from Aldi as I have previously enjoyed wines from Aldi. Unfortunately their delivery service falls well short of what is acceptable. Despite being give a date which was the latest it would be delivered, it still hadn’t arrived two days later. I discovered using tracking that the wine was with the delivery company local depot, where it had been for 4 days with no sign of it being sent out anytime soon. As I had stayed at home for two wasted days I wasn’t prepared to sacrifice a third day and cancelled the order. This experience has resulted in me looking elsewhere for all my future wine deliveries.”

Helpful Report

Posted 2 years ago

“The fishing boots my partner bought from Aldi with a brand name of Crane two years ago were not worn until October 2022.First time out a small crack appeared behind the toecap. Boots were relegated to rainy dog walking duties the crack grew and the boots are no longer any good for anything. I am annoyed because my partner and I thought these cheap boots would replace the twenty year old set that had cost a lot more but at least they gave 20 years of service.”

Helpful Report

Posted 2 years ago

“Bought an Aldi chicken Balmoral on 09/11/22. I don't write negative reviews lightly as shop weekly at Aldis. Gastro meal assumed would be good. Only got one piece of chicken 1 cm square and complained, never complain, photos and photos of Aldi packaging. Very little acknowledgement that this was a problem and WITHOUT A RECEIPT you'll not get a refund or any compensation, even though is an Aldi product. Absolute joke, who keeps a hold of their receipt for days after purchase, if indeed you take a receipt. CUSTOMER SERVICE IS A JOKE. Great policy from Aldi, ignore the issue, and make no effort to resolve it or acknowledge customer concern. Would give zero stars if could.”

Helpful Report

Posted 2 years ago

“Almost every time I go to Aldi's in Woodstock Georgia the lines are Enormous. They usually only have 1 cashier to serve dozens of customers. Maybe 1 employee on the floor to stock. I asked the manager last week if they are hiring anyone and her response was that they have enough staff and that they were NOT hiring anyone. I was told by an employee that they don't really hire so they can keep costs down. DONT SHOP there unless you have time to waste!”

Helpful Report

Posted 2 years ago

“Do not buy your smokeless coal from Aldi.£6-99 a bag,absolutely disgraceful,especially with what's happeng with the fuel bills.Home Bargains is a lot cheaper and better coal.”

Helpful Report

Posted 2 years ago

“I have been accused of being a shoplifter on multiple occasions by the OVER AGED MIDDLE AGED so called Aldi security guard in their Crayford store. Firstly , I am not a thief and secondly my professional position would have been this Silly Cows Regional Manager. She is a RACIST .She is part of BLM ,whom are targeting people they perceive to be caucasian. Last night the till staff had to get in between this employee and I and tell her to back off, go stand 6 feet or more away . It seems that Aldi employ Low cast staff and those are jealous of socalled "Posh" customers and then make MALICIOUS AND LIBELLOUS ACCUSATIONS TOWARDS THOSE PERSONS. I AM NOW DECIDING WHETHER OR NOT TO SUE ALDI ......”

Helpful Report

Posted 2 years ago

“Purchased a Turkey and within 4 days it went on sale. Went to the store and ask for a price adjustment. We were told they do not do that, and I would have to do a return and then repurchase it. Took the Turkey back for a refund and wanted to repurchase at sale price, again we were told they could not do that. As a senior on a fixed income and having shopped at Aldi's for a long time I now realize they are not customer friendly. I will use Facebook to get this message out to other customers about the service received.”

Helpful Report

Posted 2 years ago

“Ordered a laptop which when delivered the box was badly ripped and the original security tags were broken and replaced so following their instructions, I returned it immediately by Royal Mail. It was delivered to Aldi a few days later and according to their website I was supposed to get an email within 24 hours saying a refund was being processed. I never received one. Despite contacting them several times and sending proof of posting and proof of delivery, they have not responded. I am really worried as this was a Christmas present for my husband and it cost £530.”

Helpful Report

Posted 2 years ago

“Bought a vehicle pet barrier in another state while visiting. I misplaced the receipt (and am still looking for it). The box was missing 2 essential pieces. I emailed them for possible solutions, and they will only send a form letter response to check the warranties and manual page? The manual doesn't give any info on how to get the replacement pieces, other than to say to look at the product card in the box. The same product card i told them that was also missing...... Great prices, good products, poor customer service.”

Helpful Report

Posted 2 years ago

“Bought 3 Pressure washers from aldi on 8th oct, was told delivery would be on friday 21 oct, by XPD , waited in all pm as time slot was 1:30 to 3:30 , no one delivered check tracking later and see a picture of a telegraph pole about 100m up the road in a section of the road that you cannot park in saying could not deliver and "email carded " I had no email, waited in the following Monday all day for delivery , still nothing, phone Monday evening to cancel order as fed up with waiting around , received an email to confirm this , Tuesday 7 am get an email to say delivered successfully , no delivery was made , get a phone call at 10:50 am from aldi customer service to ask if i have the three items , I inform them I do not. , wait for my refund , them nothing , phone back a week later to be told they were delivered , despite me already confirming that they had not been. was told then I would have to wait for an investigation into the courier. they have my £240 I have no goods and they will not refund me. What a bunch of THEIVES I WILL NEVER BUY FROM ALDI AGAIN AND BASED ON THIS AND THE INCOMPETENCE OF THEIR CUSTOMER SERVICE I WOULD STRONGLY ADVISE ANYONE HAVEING LARGE ITEMS DELIVERED BY XPD COURIERS TO JUST DONT DO IT YOU DO NOT GET YOUR ITEMS AND ALDI WILL NOT REFUND.”

Helpful Report

Posted 2 years ago

“Bought boots online exclusive Rerturned later to Aldi Sandhurst store as per the Aldi receipt instructions... On arrival at the store queued for a cashier who had no idea how to process the return. Called the duty manager (Martin) who also had no idea how to process the return. He went away to find out and then said he didnt know how to return the item so I would need to return via post / courier. Frustrated I called Aldi online team customer services while still waiting in store (Aqeela.) She appeared well trained online and apologised profusely but said - you can't return exclusive offers via the store (despite the Aldi return instructions!) After 35 minutes in store and her apologies, Aqeela our online call handler and her supervisor confirmed this has happened many times before and no "good will gesture" eg store refund could be raised as this was not their procedure despite the written return instructions... Perhaps it is best to avoid the online side of Aldi as no training has been offered to their stores and their return instructions are factually incorrect. I will return via the post office / courier - Such a shame as the concept could have worked with more planning and better execution.”

Helpful Report

Posted 2 years ago

“I would give 0 stars if it was available. Aldi is selling old food! I bought ham slices there & they went bad in a day or two! I will never shop at aldis again. How cruel to sell bad food that will make people sick. Shame on aldis owners.”

Helpful Report

Posted 2 years ago

“About to purchase fresh chicken thighs on the conveyor belt to discover the packaging had shrunk around the chicken, with a pungent smell! Why was this put on the shelf for people to purchase!!! Well I guess it’s because the poor staff that are working there are so under pressure to put stock out/go to the till/ clean the floor/loos etc…last time I was shopping in Aldi a bunch of staff were all stood around discussing the fact that they haven’t got time to put the delivery out let alone sit on a till!! The words were very precise and I couldn’t blame them one bit!! Also why do they have this annoying beeping system when you are desperately looking for your cash card!! I guess to hurry you up! Maybe cheap but you so need to look after your overworked staff! Let alone your loyal customers!!”

Helpful Report

Posted 2 years ago

“I was at the Aldi in Noosaville and Susie at cash register 4. Today 29/09 at 8:50. She was very rude to me and my partner. I was the last client before she closed the register and my partner was exchanging an item. While I was waiting for my partner Susie accepted another shopper despite she was closed. At the same time my partner arrived and I asked Susie to kindly let my partner for the item while the last shopper was finishing the transaction. However, Susie refused and walked away without even an apologie. I am very disappointed as I love shopping at Aldi and I find the majority of employees in Aldi pleasant and helpful. Thank you ivana”

Helpful Report

Posted 2 years ago

“I would give Aldi 0 if this would allow me. I have had nothing but stress from the minute I ordered a lazy Spa and accessories on the 29th August. I never received my pool only received accessories cancelled the order and had to wait weeks for a refund. Eventually they refunded £249 of my £321 i Asked twice for the accessories to be picked up I'm still sitting in my house waiting on them being picked up by yodel. ALDI WON'T LET ME RETURN THEM TO A STORE. I'm now going to have to pay interest on my credit card for goods that I did not receive and for accessories that are absolutely no use to me without the Lazy Spa. Aldis customer service is the worst customer service I have ever come across they have a script that they continually say and are not solution focused. ALDI YOU REALLY SHOULD BE ASHAMED OF YOUR SERVICE. YOU TOOK MY MONEY AND HAVE MADE IT SO DIFFICULT TO RETURN MY MONEY. I HAVE SAT IN MY HOUSE FOR DAYS WAITING ON MY DELIVERY THEN WAITING ON YOU PICKING UP THE RETURNS BECAUSE YOU COULD NOT HONOUR THE ORDER OR DELIVERY. I will never shop in your shop again.”

Helpful Report

Posted 2 years ago

“I would be giving Aldi 0 points if I could. I ordered a lazy Spa on line on the 29th August at £321 and was told by tracking my order on Aldi website that it would be delivered on the 6th September then again on the 7th September. I sat in all day waiting on the order it never arrived. I looked at the tracking again and it said it would arrive on the 8th it never arrived. I looked at the tracking again and it said it would arrive on the 9th I sat in all day again it didn't arrive. I phoned customer service on the evening of the 9th and was lied to. They said the courier company had sent emails and tried to deliver which was a lie. They told me to give them to the 12th September to resolve the issues. I phoned at 18.30 on the 12th to be told they had only sent an email at 17.00 and were waiting on a response from the courier. I therefore asked for a refund and to cancel my order. To be told they would not refund my money until the £50 accessories were returned. I asked for this to be picked up on the 13th September at 09.30 as this would be the time someone would be at home as I had already taken an unpaid day of work. For the courier to turn up at 15.00 on the 14th. I put 2 reviews and feedback on Aldis website. They refused to publish. I put in a complaint on the 18th September as I'm stilling waiting on my money being refunded. I received an email telling me that my refund would not be processed until they scanned the return. For an expensive item I never ever received. I phoned customer service again on the 20th September to be told I would not get a refund until October. I asked to speak to a manager and received a call back who had no intention of resolving this and was as helpful as a chocolate teapot. I explained to the manager that my credit card would now have interest as it was due to be paid by the 26th September. She really did not care told me there was nothing they could do. THIS IS THE 2ND TIME THAT Aldi has missed placed an order of mine blaming their courier company, the last being a hoover. I shop in store at Aldi every week which I will no longer do. Customer service who are all foreigners are only there to block you at every turn. Aldi is robbing people of their money and delaying refunds at every cost. Their complaints procedures are an absolute waste of time as this goes straight to the mangers you deal with in the first instance. Shame On you Aldi. I told the women I believe they had oversubscribed their orders of the lazy spa and they clearly did not have my order and the manager did not respond. I understand these things can happen but you do not refuse to refund your customers money because of your errors and through no fault of their own. I would rather pay a bit extra elsewhere for a satisfactory service and customer service. ALDI you have just lost a loyal customer and I will be shopping in Morris ons and Liddle from now on you won't get another penny from my hard earned cash.”

Helpful Report

Posted 2 years ago

“its not about the money even though were pensioners,its about the hassle we have to go through to try and return your mistake,we ordered a single mattress cover but were delivered a ferrex toolkit,being honest we explained what had happened and you said its up to us to send it back which in itself is difficult especially at this time, and due to our age.were honest people but in hindsight wish we hadnt said anything due to the problems we are having returning it.”

Helpful Report

Posted 2 years ago

“Price at the checkout more than shown on the Isle, be very wary of what you pay . First time shopping at Aldi will not be going back , Tesco is just as cheap and better quality and the stores are better laid out”

Helpful Report

Posted 2 years ago

“I purchased two packets of minced beef from Aldi Tarleton and on opening then found the meat was off! I messaged customer service who replied two days later saying there must have been a problem within the chill chain. No money returned or offered. Terrible customer service after a poor service.”

Aldi 1 star review on 15th September 2022

Helpful Report

Posted 2 years ago

“I have just attempted to eat speciality melt in the middle cod fish cakes I’m sorry but I nearly was sick they were just awful 😞”

Helpful Report

Posted 2 years ago

Aldi is rated 2.5 based on 1,338 reviews