Name: Aldi
Rating: 2.54

“One of the most obnoxious tills people served me at aldi Truro today at 17:15. He rushed the customer ahead of me through the till by piling my items through while they were still packing, then tried to rush me through next. There appears to be two sections where people are meant to pack right next to each other. I took to pack my items in the clear section so I could take care and sort out the mess he created, whilst my children were going to pack the other side. The tills person then started to ram the items from one aisle to the other, hit the pay button for the card machine to beep incessantly and then storm off. It made the whole process much slower and awful for all who witnessed it. He returned angrily without an apology. I was so flustered I couldn't find my card, and another customer paid for me to get the queue moving prior to me finding it in my coat pocket. The worst and most demeaning customer service I have received anywhere. The two sections are a ridiculous idea for the sanity of customers and staff, and I will make sure to take my time at your business from now on.”

Helpful Report

Posted 2 years ago

“One of the most obnoxious tills people served me at aldi Truro today at 17:15. He rushed the customer ahead of me through the till by piling my items through while they were still packing, then tried to rush me through next. There appears to be two sections where people are meant to pack right next to each other. I took to pack my items in the clear section so I could take care and sort out the mess he created, whilst my children were going to pack the other side. The tills person then started to ram the items from one aisle to the other, hit the pay button for the card machine to beep incessantly and then storm off. It made the whole process much slower and awful for all who witnessed it. He returned angrily without an apology. I was so flustered I couldn't find my card, and another customer paid for me to get the queue moving prior to me finding it in my coat pocket. The worst and most demeaning customer service I have received anywhere. The two sections are a ridiculous idea for the sanity of customers and staff, and I will make sure to take my time at your business from now on.”

Helpful Report

Posted 2 years ago

“Basically I got told by the male cashier wearing the bandana in Hessle Hull that Aldi maybe isnt the shop for you.Shopped there every week spending at least 90 pounds havnt been in since cant face it 4 weeks ago .”

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Posted 3 years ago

“There was a incident at our local aldi store. I emailed my complaint customer complaints line apologised and stated they would send me a gift card a month later I received it. It was to the value of $100 but there was nothing on it. I was told because it was a high value card & security reasons they would activate it. a week later I check balance.now saying invalid card. Aldi customer service is rotten & complaints line are liar's.They had no intention on honouring there word.”

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Posted 3 years ago

“Hello, a few months ago Aldi opened a store at 11601 Regency Village Drive, Orlando, FL 32821. Everything is good, except the customer service of one cashier (Jackie), she was very rude, impolite, she throws the food in the shopping car without any care, that happened to me two times, notify the managers regarding this, she should not work with customer service, because what happened to me must happen to many people. I hope they take action on this cashier. Thank you.”

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Posted 3 years ago

“When shopping in the Sandhurst store today, I picked a box of champagne flutes reduced to 99p, they were on display with a ticket. When going through the checkout I was told that these can't be sold because they are not on the system, I asked whether they could be scanned as a miscellaneous code and was told that this couldn't happen. A manager was called over and said that HQ instructed that all remaining Christmas stock can't be sold. This is absolutely horrendous customer service, stock should have been removed from the shop floor and I really don't understand why my purchase could not have been honoured, I wrote to the Customer Service team and received an obviously pick a paragraph scripted response with a few paragraphs, the last paragraph included: Unfortunately the product is no longer available so maybe that is the reason why it cannot be sold anymore maybe they forgot to pull out the item and we are very sorry for this happened and we hope you understand. In most cases I would have let this go. But we are talking about a 99p glass that Aldi refused to sell, yet it was on display with a price label.”

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Posted 3 years ago

“On arriving at Aldi shop in Airdrie checkout I removed my used Aldi carrier bag, which by the way was all crumpled up from my pocket in front of the checkout girl so she could acknowledge I had not purchased it new, obviously an old bag. When all items were scanned she did not issue me with a receipt as requested before I paid, after payment she asked me twice to touch my bank card again to machine before I finally got my receipt, in total I had to use contactless three times to obtain my receipt which I thought was a bit off. When I got home I noticed she had charged me 20 pence for a carrier bag that I did not purchase and thought this strange as she did not even scan my own carrier bag. I would advise anyone shopping at Aldi not to use an Aldi carrier bag, why was this allowed to happen. Not a lot of money but then again its my money. .”

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Posted 3 years ago

“I bought a ferex inpact Driver on the 30/12/22 it was completely useless does not work it was 2.99 when I complained about it to customer service that they sold rubbish to me knowing it doesn't work when I was advised by customer service to return it and ask for a exchange for one that does work the manager said that he would give me a new one but only if I pay £15 pounds not the £2.99 I was charged originally I rang customer service and was abused by Genna a customer service Aldi person this is nothing but rubbish being sold cheap instead of throwing it in the bin I'm not shopping with Aldi again been ripped off with rubbish goods”

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Posted 3 years ago

“Purchase a Specially selected free Range whole Chicken. Followed cooking instruction to the letter the chicken was over cooked and dry on the breast and pink at the side of the legs and blue underneath. Only had quart of the beast and the rest was thrown in the bin. Had no choice but to serve it because it was Christmas day was so upset and embarrassed Christmas lunch was ruined. Dont Believe the Hype on Aldi food like i did. I have been going to Sainsbury for my Organic Free Range chicken for 15 years and this has never happend. I will never shop in Aldi again you get what you pay for.”

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Posted 3 years ago

“The staff at Aldi Fort William are blatantly racist towards English people.”

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Posted 3 years ago

“Gluvine - Foul. Pigs in Blankets Quiche - Foul. Unfortunately, times being like they are and such expense in cost of living meaning we have to shop here with such low quality bad tasting produce!”

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Posted 3 years ago

“Never going again, so expensive, I thought I'd give it a try, people said it was cheap and good, definitely not so incredibly expensive 🤔”

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Posted 3 years ago

“Bought 5 pounds of beef from aldis on clyde park n 28th street 2 days ago got it home to separate it and it smelled like straight sewage! I will never buy stuff from yall ever again. Oh and on top of the meat being bad when u buy fruit from them with in 24 hours it goes bad!!! Would love yall to make this right but I highly doubt it!”

Helpful Report

Posted 3 years ago

“I recently ordered wine online from Aldi as I have previously enjoyed wines from Aldi. Unfortunately their delivery service falls well short of what is acceptable. Despite being give a date which was the latest it would be delivered, it still hadn’t arrived two days later. I discovered using tracking that the wine was with the delivery company local depot, where it had been for 4 days with no sign of it being sent out anytime soon. As I had stayed at home for two wasted days I wasn’t prepared to sacrifice a third day and cancelled the order. This experience has resulted in me looking elsewhere for all my future wine deliveries.”

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Posted 3 years ago

“The fishing boots my partner bought from Aldi with a brand name of Crane two years ago were not worn until October 2022.First time out a small crack appeared behind the toecap. Boots were relegated to rainy dog walking duties the crack grew and the boots are no longer any good for anything. I am annoyed because my partner and I thought these cheap boots would replace the twenty year old set that had cost a lot more but at least they gave 20 years of service.”

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Posted 3 years ago

“Bought an Aldi chicken Balmoral on 09/11/22. I don't write negative reviews lightly as shop weekly at Aldis. Gastro meal assumed would be good. Only got one piece of chicken 1 cm square and complained, never complain, photos and photos of Aldi packaging. Very little acknowledgement that this was a problem and WITHOUT A RECEIPT you'll not get a refund or any compensation, even though is an Aldi product. Absolute joke, who keeps a hold of their receipt for days after purchase, if indeed you take a receipt. CUSTOMER SERVICE IS A JOKE. Great policy from Aldi, ignore the issue, and make no effort to resolve it or acknowledge customer concern. Would give zero stars if could.”

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Posted 3 years ago

“Almost every time I go to Aldi's in Woodstock Georgia the lines are Enormous. They usually only have 1 cashier to serve dozens of customers. Maybe 1 employee on the floor to stock. I asked the manager last week if they are hiring anyone and her response was that they have enough staff and that they were NOT hiring anyone. I was told by an employee that they don't really hire so they can keep costs down. DONT SHOP there unless you have time to waste!”

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Posted 3 years ago

“Do not buy your smokeless coal from Aldi.£6-99 a bag,absolutely disgraceful,especially with what's happeng with the fuel bills.Home Bargains is a lot cheaper and better coal.”

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Posted 3 years ago

“I have been accused of being a shoplifter on multiple occasions by the OVER AGED MIDDLE AGED so called Aldi security guard in their Crayford store. Firstly , I am not a thief and secondly my professional position would have been this Silly Cows Regional Manager. She is a RACIST .She is part of BLM ,whom are targeting people they perceive to be caucasian. Last night the till staff had to get in between this employee and I and tell her to back off, go stand 6 feet or more away . It seems that Aldi employ Low cast staff and those are jealous of socalled "Posh" customers and then make MALICIOUS AND LIBELLOUS ACCUSATIONS TOWARDS THOSE PERSONS. I AM NOW DECIDING WHETHER OR NOT TO SUE ALDI ......”

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Posted 3 years ago

“Purchased a Turkey and within 4 days it went on sale. Went to the store and ask for a price adjustment. We were told they do not do that, and I would have to do a return and then repurchase it. Took the Turkey back for a refund and wanted to repurchase at sale price, again we were told they could not do that. As a senior on a fixed income and having shopped at Aldi's for a long time I now realize they are not customer friendly. I will use Facebook to get this message out to other customers about the service received.”

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Aldi Reviews