Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,347 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,347 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a ferex inpact Driver on the 30/12/22 it was completely useless does not work it was 2.99 when I complained about it to customer service that they sold rubbish to me knowing it doesn't work when I was advised by customer service to return it and ask for a exchange for one that does work the manager said that he would give me a new one but only if I pay £15 pounds not the £2.99 I was charged originally I rang customer service and was abused by Genna a customer service Aldi person this is nothing but rubbish being sold cheap instead of throwing it in the bin I'm not shopping with Aldi again been ripped off with rubbish goods”

Helpful Report

Posted 2 years ago

“Purchase a Specially selected free Range whole Chicken. Followed cooking instruction to the letter the chicken was over cooked and dry on the breast and pink at the side of the legs and blue underneath. Only had quart of the beast and the rest was thrown in the bin. Had no choice but to serve it because it was Christmas day was so upset and embarrassed Christmas lunch was ruined. Dont Believe the Hype on Aldi food like i did. I have been going to Sainsbury for my Organic Free Range chicken for 15 years and this has never happend. I will never shop in Aldi again you get what you pay for.”

Helpful Report

Posted 2 years ago

“The staff at Aldi Fort William are blatantly racist towards English people.”

Helpful Report

Posted 2 years ago

“Gluvine - Foul. Pigs in Blankets Quiche - Foul. Unfortunately, times being like they are and such expense in cost of living meaning we have to shop here with such low quality bad tasting produce!”

Helpful Report

Posted 2 years ago

“Never going again, so expensive, I thought I'd give it a try, people said it was cheap and good, definitely not so incredibly expensive 🤔”

Helpful Report

Posted 2 years ago

“Bought 5 pounds of beef from aldis on clyde park n 28th street 2 days ago got it home to separate it and it smelled like straight sewage! I will never buy stuff from yall ever again. Oh and on top of the meat being bad when u buy fruit from them with in 24 hours it goes bad!!! Would love yall to make this right but I highly doubt it!”

Helpful Report

Posted 2 years ago

“I recently ordered wine online from Aldi as I have previously enjoyed wines from Aldi. Unfortunately their delivery service falls well short of what is acceptable. Despite being give a date which was the latest it would be delivered, it still hadn’t arrived two days later. I discovered using tracking that the wine was with the delivery company local depot, where it had been for 4 days with no sign of it being sent out anytime soon. As I had stayed at home for two wasted days I wasn’t prepared to sacrifice a third day and cancelled the order. This experience has resulted in me looking elsewhere for all my future wine deliveries.”

Helpful Report

Posted 2 years ago

“The fishing boots my partner bought from Aldi with a brand name of Crane two years ago were not worn until October 2022.First time out a small crack appeared behind the toecap. Boots were relegated to rainy dog walking duties the crack grew and the boots are no longer any good for anything. I am annoyed because my partner and I thought these cheap boots would replace the twenty year old set that had cost a lot more but at least they gave 20 years of service.”

Helpful Report

Posted 2 years ago

“Bought an Aldi chicken Balmoral on 09/11/22. I don't write negative reviews lightly as shop weekly at Aldis. Gastro meal assumed would be good. Only got one piece of chicken 1 cm square and complained, never complain, photos and photos of Aldi packaging. Very little acknowledgement that this was a problem and WITHOUT A RECEIPT you'll not get a refund or any compensation, even though is an Aldi product. Absolute joke, who keeps a hold of their receipt for days after purchase, if indeed you take a receipt. CUSTOMER SERVICE IS A JOKE. Great policy from Aldi, ignore the issue, and make no effort to resolve it or acknowledge customer concern. Would give zero stars if could.”

Helpful Report

Posted 2 years ago

“Almost every time I go to Aldi's in Woodstock Georgia the lines are Enormous. They usually only have 1 cashier to serve dozens of customers. Maybe 1 employee on the floor to stock. I asked the manager last week if they are hiring anyone and her response was that they have enough staff and that they were NOT hiring anyone. I was told by an employee that they don't really hire so they can keep costs down. DONT SHOP there unless you have time to waste!”

Helpful Report

Posted 2 years ago

“Do not buy your smokeless coal from Aldi.£6-99 a bag,absolutely disgraceful,especially with what's happeng with the fuel bills.Home Bargains is a lot cheaper and better coal.”

Helpful Report

Posted 2 years ago

“I have been accused of being a shoplifter on multiple occasions by the OVER AGED MIDDLE AGED so called Aldi security guard in their Crayford store. Firstly , I am not a thief and secondly my professional position would have been this Silly Cows Regional Manager. She is a RACIST .She is part of BLM ,whom are targeting people they perceive to be caucasian. Last night the till staff had to get in between this employee and I and tell her to back off, go stand 6 feet or more away . It seems that Aldi employ Low cast staff and those are jealous of socalled "Posh" customers and then make MALICIOUS AND LIBELLOUS ACCUSATIONS TOWARDS THOSE PERSONS. I AM NOW DECIDING WHETHER OR NOT TO SUE ALDI ......”

Helpful Report

Posted 2 years ago

“Purchased a Turkey and within 4 days it went on sale. Went to the store and ask for a price adjustment. We were told they do not do that, and I would have to do a return and then repurchase it. Took the Turkey back for a refund and wanted to repurchase at sale price, again we were told they could not do that. As a senior on a fixed income and having shopped at Aldi's for a long time I now realize they are not customer friendly. I will use Facebook to get this message out to other customers about the service received.”

Helpful Report

Posted 2 years ago

“Ordered a laptop which when delivered the box was badly ripped and the original security tags were broken and replaced so following their instructions, I returned it immediately by Royal Mail. It was delivered to Aldi a few days later and according to their website I was supposed to get an email within 24 hours saying a refund was being processed. I never received one. Despite contacting them several times and sending proof of posting and proof of delivery, they have not responded. I am really worried as this was a Christmas present for my husband and it cost £530.”

Helpful Report

Posted 2 years ago

“Bought a vehicle pet barrier in another state while visiting. I misplaced the receipt (and am still looking for it). The box was missing 2 essential pieces. I emailed them for possible solutions, and they will only send a form letter response to check the warranties and manual page? The manual doesn't give any info on how to get the replacement pieces, other than to say to look at the product card in the box. The same product card i told them that was also missing...... Great prices, good products, poor customer service.”

Helpful Report

Posted 2 years ago

“Bought 3 Pressure washers from aldi on 8th oct, was told delivery would be on friday 21 oct, by XPD , waited in all pm as time slot was 1:30 to 3:30 , no one delivered check tracking later and see a picture of a telegraph pole about 100m up the road in a section of the road that you cannot park in saying could not deliver and "email carded " I had no email, waited in the following Monday all day for delivery , still nothing, phone Monday evening to cancel order as fed up with waiting around , received an email to confirm this , Tuesday 7 am get an email to say delivered successfully , no delivery was made , get a phone call at 10:50 am from aldi customer service to ask if i have the three items , I inform them I do not. , wait for my refund , them nothing , phone back a week later to be told they were delivered , despite me already confirming that they had not been. was told then I would have to wait for an investigation into the courier. they have my £240 I have no goods and they will not refund me. What a bunch of THEIVES I WILL NEVER BUY FROM ALDI AGAIN AND BASED ON THIS AND THE INCOMPETENCE OF THEIR CUSTOMER SERVICE I WOULD STRONGLY ADVISE ANYONE HAVEING LARGE ITEMS DELIVERED BY XPD COURIERS TO JUST DONT DO IT YOU DO NOT GET YOUR ITEMS AND ALDI WILL NOT REFUND.”

Helpful Report

Posted 2 years ago

“Bought boots online exclusive Rerturned later to Aldi Sandhurst store as per the Aldi receipt instructions... On arrival at the store queued for a cashier who had no idea how to process the return. Called the duty manager (Martin) who also had no idea how to process the return. He went away to find out and then said he didnt know how to return the item so I would need to return via post / courier. Frustrated I called Aldi online team customer services while still waiting in store (Aqeela.) She appeared well trained online and apologised profusely but said - you can't return exclusive offers via the store (despite the Aldi return instructions!) After 35 minutes in store and her apologies, Aqeela our online call handler and her supervisor confirmed this has happened many times before and no "good will gesture" eg store refund could be raised as this was not their procedure despite the written return instructions... Perhaps it is best to avoid the online side of Aldi as no training has been offered to their stores and their return instructions are factually incorrect. I will return via the post office / courier - Such a shame as the concept could have worked with more planning and better execution.”

Helpful Report

Posted 3 years ago

“I would give 0 stars if it was available. Aldi is selling old food! I bought ham slices there & they went bad in a day or two! I will never shop at aldis again. How cruel to sell bad food that will make people sick. Shame on aldis owners.”

Helpful Report

Posted 3 years ago

“About to purchase fresh chicken thighs on the conveyor belt to discover the packaging had shrunk around the chicken, with a pungent smell! Why was this put on the shelf for people to purchase!!! Well I guess it’s because the poor staff that are working there are so under pressure to put stock out/go to the till/ clean the floor/loos etc…last time I was shopping in Aldi a bunch of staff were all stood around discussing the fact that they haven’t got time to put the delivery out let alone sit on a till!! The words were very precise and I couldn’t blame them one bit!! Also why do they have this annoying beeping system when you are desperately looking for your cash card!! I guess to hurry you up! Maybe cheap but you so need to look after your overworked staff! Let alone your loyal customers!!”

Helpful Report

Posted 3 years ago

“I was at the Aldi in Noosaville and Susie at cash register 4. Today 29/09 at 8:50. She was very rude to me and my partner. I was the last client before she closed the register and my partner was exchanging an item. While I was waiting for my partner Susie accepted another shopper despite she was closed. At the same time my partner arrived and I asked Susie to kindly let my partner for the item while the last shopper was finishing the transaction. However, Susie refused and walked away without even an apologie. I am very disappointed as I love shopping at Aldi and I find the majority of employees in Aldi pleasant and helpful. Thank you ivana”

Helpful Report

Posted 3 years ago

Aldi is rated 2.5 based on 1,347 reviews