“I've just been into Alidi as I have always do and have always had great customer service, but on this occasion a girl named as Hannah in the Coulby Newham shop was extremely rude to me at the till, I had forgotten my bags, asked politely if I could go and get them, then she just started throwing the shopping into the trolley, after I had asked the only guy that was queuing if he want to go before me. I suffer with a painful back as it is, she stomped of to get the manager to serve me. Serves with a smile I didn't get, I have worked in customer base employment all my working career and never been spoken to like that ever.”
“Items ordered online on 26 January 2023. Received confirmation same day from that such items were out for delivery by Evri, arriving on 2 February 2023. Another email received on 28 January stating there was a tracking error but made an assurance that items were despatched from your warehouse and you were working hard to ensure delivery etc. etc. Further email received 30 January stating that Evri was unable to provide a further update to my parcel, however, you, Aldi, would look into it and possibly issue a refund if parcel could not be traced. Subsequently received email on 31 January stating that a refund was being processed to my order!
This is the second time in 4 weeks that this has happened with my orders and I am fed up and disappointed with such ineptitude.
Aldi, please STOP appearing to put the blame on Evri and Yodel for your despatched problems. If you are overwhelmed with orders, do take a look within to discover the source of the problems that you are having dispatching your customers' orders. As a German company you are meant to be SUPER EFFICIENT!!!”
“One of the most obnoxious tills people served me at aldi Truro today at 17:15. He rushed the customer ahead of me through the till by piling my items through while they were still packing, then tried to rush me through next. There appears to be two sections where people are meant to pack right next to each other. I took to pack my items in the clear section so I could take care and sort out the mess he created, whilst my children were going to pack the other side. The tills person then started to ram the items from one aisle to the other, hit the pay button for the card machine to beep incessantly and then storm off. It made the whole process much slower and awful for all who witnessed it. He returned angrily without an apology. I was so flustered I couldn't find my card, and another customer paid for me to get the queue moving prior to me finding it in my coat pocket. The worst and most demeaning customer service I have received anywhere. The two sections are a ridiculous idea for the sanity of customers and staff, and I will make sure to take my time at your business from now on.”
“One of the most obnoxious tills people served me at aldi Truro today at 17:15. He rushed the customer ahead of me through the till by piling my items through while they were still packing, then tried to rush me through next. There appears to be two sections where people are meant to pack right next to each other. I took to pack my items in the clear section so I could take care and sort out the mess he created, whilst my children were going to pack the other side. The tills person then started to ram the items from one aisle to the other, hit the pay button for the card machine to beep incessantly and then storm off. It made the whole process much slower and awful for all who witnessed it. He returned angrily without an apology. I was so flustered I couldn't find my card, and another customer paid for me to get the queue moving prior to me finding it in my coat pocket. The worst and most demeaning customer service I have received anywhere. The two sections are a ridiculous idea for the sanity of customers and staff, and I will make sure to take my time at your business from now on.”
“One of the most obnoxious tills people served me at aldi Truro today at 17:15. He rushed the customer ahead of me through the till by piling my items through while they were still packing, then tried to rush me through next. There appears to be two sections where people are meant to pack right next to each other. I took to pack my items in the clear section so I could take care and sort out the mess he created, whilst my children were going to pack the other side. The tills person then started to ram the items from one aisle to the other, hit the pay button for the card machine to beep incessantly and then storm off. It made the whole process much slower and awful for all who witnessed it. He returned angrily without an apology. I was so flustered I couldn't find my card, and another customer paid for me to get the queue moving prior to me finding it in my coat pocket. The worst and most demeaning customer service I have received anywhere. The two sections are a ridiculous idea for the sanity of customers and staff, and I will make sure to take my time at your business from now on.”
“Basically I got told by the male cashier wearing the bandana in Hessle Hull that Aldi maybe isnt the shop for you.Shopped there every week spending at least 90 pounds havnt been in since cant face it 4 weeks ago .”
“There was a incident at our local aldi store.
I emailed my complaint customer complaints line apologised and stated they would send me a gift card a month later I received it. It was to the value of $100 but there was nothing on it. I was told because it was a high value card & security reasons they would activate it. a week later I check balance.now saying invalid card. Aldi customer service is rotten & complaints line are liar's.They had no intention on honouring there word.”
“Hello, a few months ago Aldi opened a store at 11601 Regency Village Drive, Orlando, FL 32821. Everything is good, except the customer service of one cashier (Jackie), she was very rude, impolite, she throws the food in the shopping car without any care, that happened to me two times, notify the managers regarding this, she should not work with customer service, because what happened to me must happen to many people. I hope they take action on this cashier.
Thank you.”
“When shopping in the Sandhurst store today, I picked a box of champagne flutes reduced to 99p, they were on display with a ticket. When going through the checkout I was told that these can't be sold because they are not on the system, I asked whether they could be scanned as a miscellaneous code and was told that this couldn't happen. A manager was called over and said that HQ instructed that all remaining Christmas stock can't be sold. This is absolutely horrendous customer service, stock should have been removed from the shop floor and I really don't understand why my purchase could not have been honoured, I wrote to the Customer Service team and received an obviously pick a paragraph scripted response with a few paragraphs, the last paragraph included:
Unfortunately the product is no longer available so maybe that is the reason why it cannot be sold anymore maybe they forgot to pull out the item and we are very sorry for this happened and we hope you understand.
In most cases I would have let this go. But we are talking about a 99p glass that Aldi refused to sell, yet it was on display with a price label.”
“On arriving at Aldi shop in Airdrie checkout I removed my used Aldi carrier bag, which by the way was all crumpled up from my pocket in front of the checkout girl so she could acknowledge I had not purchased it new, obviously an old bag.
When all items were scanned she did not issue me with a receipt as requested before I paid, after payment she asked me twice to touch my bank card again to machine before I finally got my receipt, in total I had to use contactless three times to obtain my receipt which I thought was a bit off.
When I got home I noticed she had charged me 20 pence for a carrier bag that I did not purchase and thought this strange as she did not even scan my own carrier bag.
I would advise anyone shopping at Aldi not to use an Aldi carrier bag, why was this allowed to happen.
Not a lot of money but then again its my money.
.”
“I bought a ferex inpact Driver on the 30/12/22 it was completely useless does not work it was 2.99 when I complained about it to customer service that they sold rubbish to me knowing it doesn't work when I was advised by customer service to return it and ask for a exchange for one that does work the manager said that he would give me a new one but only if I pay £15 pounds not the £2.99 I was charged originally I rang customer service and was abused by Genna a customer service Aldi person this is nothing but rubbish being sold cheap instead of throwing it in the bin I'm not shopping with Aldi again been ripped off with rubbish goods”
“Purchase a Specially selected free Range whole Chicken. Followed cooking instruction to the letter the chicken was over cooked and dry on the breast and pink at the side of the legs and blue underneath. Only had quart of the beast and the rest was thrown in the bin. Had no choice but to serve it because it was Christmas day was so upset and embarrassed Christmas lunch was ruined. Dont Believe the Hype on Aldi food like i did. I have been going to Sainsbury for my Organic Free Range chicken for 15 years and this has never happend. I will never shop in Aldi again you get what you pay for.”
“Gluvine - Foul. Pigs in Blankets Quiche - Foul. Unfortunately, times being like they are and such expense in cost of living meaning we have to shop here with such low quality bad tasting produce!”
“Bought 5 pounds of beef from aldis on clyde park n 28th street 2 days ago got it home to separate it and it smelled like straight sewage! I will never buy stuff from yall ever again. Oh and on top of the meat being bad when u buy fruit from them with in 24 hours it goes bad!!! Would love yall to make this right but I highly doubt it!”
“I recently ordered wine online from Aldi as I have previously enjoyed wines from Aldi. Unfortunately their delivery service falls well short of what is acceptable. Despite being give a date which was the latest it would be delivered, it still hadn’t arrived two days later. I discovered using tracking that the wine was with the delivery company local depot, where it had been for 4 days with no sign of it being sent out anytime soon. As I had stayed at home for two wasted days I wasn’t prepared to sacrifice a third day and cancelled the order. This experience has resulted in me looking elsewhere for all my future wine deliveries.”
“The fishing boots my partner bought from Aldi with a brand name of Crane two years ago were not worn until October 2022.First time out a small crack appeared behind the toecap. Boots were relegated to rainy dog walking duties the crack grew and the boots are no longer any good for anything.
I am annoyed because my partner and I thought these cheap boots would replace the twenty year old set that had cost a lot more but at least they gave 20 years of service.”
“Bought an Aldi chicken Balmoral on 09/11/22.
I don't write negative reviews lightly as shop weekly at Aldis.
Gastro meal assumed would be good. Only got one piece of chicken 1 cm square and complained, never complain, photos and photos of Aldi packaging.
Very little acknowledgement that this was a problem and WITHOUT A RECEIPT you'll not get a refund or any compensation, even though is an Aldi product.
Absolute joke, who keeps a hold of their receipt for days after purchase, if indeed you take a receipt.
CUSTOMER SERVICE IS A JOKE.
Great policy from Aldi, ignore the issue, and make no effort to resolve it or acknowledge customer concern.
Would give zero stars if could.”
“Almost every time I go to Aldi's in Woodstock Georgia the lines are Enormous. They usually only have 1 cashier to serve dozens of customers. Maybe 1 employee on the floor to stock.
I asked the manager last week if they are hiring anyone and her response was that they have enough staff and that they were NOT hiring anyone. I was told by an employee that they don't really hire so they can keep costs down. DONT SHOP there unless you have time to waste!”
