Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,347 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,347 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would give Aldi 0 if this would allow me. I have had nothing but stress from the minute I ordered a lazy Spa and accessories on the 29th August. I never received my pool only received accessories cancelled the order and had to wait weeks for a refund. Eventually they refunded £249 of my £321 i Asked twice for the accessories to be picked up I'm still sitting in my house waiting on them being picked up by yodel. ALDI WON'T LET ME RETURN THEM TO A STORE. I'm now going to have to pay interest on my credit card for goods that I did not receive and for accessories that are absolutely no use to me without the Lazy Spa. Aldis customer service is the worst customer service I have ever come across they have a script that they continually say and are not solution focused. ALDI YOU REALLY SHOULD BE ASHAMED OF YOUR SERVICE. YOU TOOK MY MONEY AND HAVE MADE IT SO DIFFICULT TO RETURN MY MONEY. I HAVE SAT IN MY HOUSE FOR DAYS WAITING ON MY DELIVERY THEN WAITING ON YOU PICKING UP THE RETURNS BECAUSE YOU COULD NOT HONOUR THE ORDER OR DELIVERY. I will never shop in your shop again.”

Helpful Report

Posted 3 years ago

“I would be giving Aldi 0 points if I could. I ordered a lazy Spa on line on the 29th August at £321 and was told by tracking my order on Aldi website that it would be delivered on the 6th September then again on the 7th September. I sat in all day waiting on the order it never arrived. I looked at the tracking again and it said it would arrive on the 8th it never arrived. I looked at the tracking again and it said it would arrive on the 9th I sat in all day again it didn't arrive. I phoned customer service on the evening of the 9th and was lied to. They said the courier company had sent emails and tried to deliver which was a lie. They told me to give them to the 12th September to resolve the issues. I phoned at 18.30 on the 12th to be told they had only sent an email at 17.00 and were waiting on a response from the courier. I therefore asked for a refund and to cancel my order. To be told they would not refund my money until the £50 accessories were returned. I asked for this to be picked up on the 13th September at 09.30 as this would be the time someone would be at home as I had already taken an unpaid day of work. For the courier to turn up at 15.00 on the 14th. I put 2 reviews and feedback on Aldis website. They refused to publish. I put in a complaint on the 18th September as I'm stilling waiting on my money being refunded. I received an email telling me that my refund would not be processed until they scanned the return. For an expensive item I never ever received. I phoned customer service again on the 20th September to be told I would not get a refund until October. I asked to speak to a manager and received a call back who had no intention of resolving this and was as helpful as a chocolate teapot. I explained to the manager that my credit card would now have interest as it was due to be paid by the 26th September. She really did not care told me there was nothing they could do. THIS IS THE 2ND TIME THAT Aldi has missed placed an order of mine blaming their courier company, the last being a hoover. I shop in store at Aldi every week which I will no longer do. Customer service who are all foreigners are only there to block you at every turn. Aldi is robbing people of their money and delaying refunds at every cost. Their complaints procedures are an absolute waste of time as this goes straight to the mangers you deal with in the first instance. Shame On you Aldi. I told the women I believe they had oversubscribed their orders of the lazy spa and they clearly did not have my order and the manager did not respond. I understand these things can happen but you do not refuse to refund your customers money because of your errors and through no fault of their own. I would rather pay a bit extra elsewhere for a satisfactory service and customer service. ALDI you have just lost a loyal customer and I will be shopping in Morris ons and Liddle from now on you won't get another penny from my hard earned cash.”

Helpful Report

Posted 3 years ago

“its not about the money even though were pensioners,its about the hassle we have to go through to try and return your mistake,we ordered a single mattress cover but were delivered a ferrex toolkit,being honest we explained what had happened and you said its up to us to send it back which in itself is difficult especially at this time, and due to our age.were honest people but in hindsight wish we hadnt said anything due to the problems we are having returning it.”

Helpful Report

Posted 3 years ago

“Price at the checkout more than shown on the Isle, be very wary of what you pay . First time shopping at Aldi will not be going back , Tesco is just as cheap and better quality and the stores are better laid out”

Helpful Report

Posted 3 years ago

“I purchased two packets of minced beef from Aldi Tarleton and on opening then found the meat was off! I messaged customer service who replied two days later saying there must have been a problem within the chill chain. No money returned or offered. Terrible customer service after a poor service.”

Aldi 1 star review on 15th September 2022

Helpful Report

Posted 3 years ago

“I have just attempted to eat speciality melt in the middle cod fish cakes I’m sorry but I nearly was sick they were just awful 😞”

Helpful Report

Posted 3 years ago

“Bad customer service. I put on a n order from instacart for pickup on 09/03/2022 arrived at store at 11:55 AM and on the app it showed that my order was already picked up at 11:47AM. I went into store to advise that they made a mistake and gave my order to someone else. They stated they gave it to the right name, but I asked did you see ID, order number, vehicle information and to each one, the manager said they don’t check any of that , they only say the name and if they say yes that is my name they give them the order without verification. The manager had an attitude because I was upset that they gave away my food to someone else and never apologized for their mistake. The Aldi store is located at 864 Cypress Pkwy, Kissimmee,FL 34759.”

Helpful Report

Posted 3 years ago

“The most tasteless stuffed crust Pizza that ever passed my lips! Sorry I can not supply you with pictures as I threw it out for the seagulls and they even left it.”

Helpful Report

Posted 3 years ago

“I was in Dunfermline Aldi with my daughter, she wanted icecream and i a bottle of cider for myself, unfortunately a cashier refused to sell me a cider, although I am 50 yo as he said he was sure a cider was meant for my daughter. than a manager came, she suggested to come tomorrow without my daughter, otherwise they will refuse to sell a cider again. First of all, I wanted to celebrate my friend's birthday today, not tomorrow, secondly, I don't need cider tomorrow or any other day later. Who is cashier and a manager to tell me what to buy or not to buy. Aldi is a joke.”

Helpful Report

Posted 3 years ago

“The bagels, which used to be the best have declined to a fluffy bread roll which is tastless and bland. Not sure why because they used to be the best.”

Helpful Report

Posted 3 years ago

“Ordered a chair from Aldi online and would be delivered today (15 August 2022) This hasn’t arrived and no contact. Tried to track and no information Looked on Google and no help Customer Service should be renamed to Customer no service. Fuming.”

Helpful Report

Posted 3 years ago

“No garden furniture delivered; no warning; no apology!”

Helpful Report

Posted 3 years ago

“Long queues. Massive even. Staff blocking aisles when restocking. Good are prices”

Helpful Report

Posted 3 years ago

“Absolute farce, home delivery items just don’t arrive!, go missing never to be seen!, other customers order received instead, everything, everything is late if it not missing, and worse the recent large item took nearly a month to arrive dspite it sitting at an XDP depot for 3 weeks, aldi did NOTHING to find out why it wasn’t on its way and I called every day for 3 weeks, got cut off, lied to, promised 8 times it was on a van, never got here. The item, a gazebo, arrived nearly a month late, dumped on my doorstep, box burst, canvas filthy and stained and ripped, and a broken leg! I didn’t even get to see it up, went straight back in burst box and am now waiting on a replacement which will no doubt either never arrive, will go ‘missing’ or will arrive broken. The customer service at Aldi is a disgrace, they have obviously outsourced to India as all calls now go through to people with terrible attitudes, cut you off and who have appalling English. Couriers are a joke,aldi are using substandard 3rd parties but do nothing about bad service. Very let down.”

Helpful Report

Posted 3 years ago

“Let's face it . Also have had their day. They are history. Nothing more than a toyshop and baby clothing shop. They LIE CONSTANTLY about stuff coming to store. Their brochurea are only fit for riloilet paper these days. GIVE IT UP ALDI. LEAVE IT TO PROFESSIONALS LIKE LIDL.”

Helpful Report

Posted 3 years ago

“Blackpool Aldi Marton. It has been noted over the last few weeks that count as one and two do not offer you a bag to purchase no matter how much shopping you've got they keep on behind the Checkout and only offer you a 25p bag instead of a green bag that cost 5 p beware of this it is a tactical ploy to get more money out of you the Robing lot”

Helpful Report

Posted 3 years ago

“Still waiting for my phone call, lady phoned me I asked the lady phone me next day which she said she will and no one phoned me back been a week”

Helpful Report

Posted 3 years ago

“Never, never order goods online as you never get what you've ordered. Scam! How on earth Aldi are getting away with so many unhappy, out of pocket customers I don't know but Trading Standards in this country need to be notified!”

Helpful Report

Posted 3 years ago

“Didn’t deliver after 10 days so cancelled order and got one from Homebase Numerous messages from courier company saying it will be delivered but false promises”

Helpful Report

Posted 3 years ago

“Bought a cordless nail gun that has a 3 year warranty, it broke within the 3 years so when I phoned aldi I was told it had to be sent back to be fixed or replaced. On 14th June it was collected by dpd and returned. On 22nd June I was told it can't be fixed and can't be replaced as aldi can't get 1 so I have to have a refund. Two weeks later still no refund so phoned again to be told it can take upto 30 days and what a surprise 30 days later and still no refund just an email to say they need more proof of price. This is just absolutely disgusting to think it takes so long to get money back that they owe you but it didn't take them 30 days to take the money from my bank when I was buying from them.”

Helpful Report

Posted 3 years ago

Aldi is rated 2.5 based on 1,347 reviews