Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,338 Reviews

36 %

of reviewers recommend Aldi

Company Reviews

Questions

Metrics

2.5

Based on 1,338 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Aldi made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad customer service. I put on a n order from instacart for pickup on 09/03/2022 arrived at store at 11:55 AM and on the app it showed that my order was already picked up at 11:47AM. I went into store to advise that they made a mistake and gave my order to someone else. They stated they gave it to the right name, but I asked did you see ID, order number, vehicle information and to each one, the manager said they don’t check any of that , they only say the name and if they say yes that is my name they give them the order without verification. The manager had an attitude because I was upset that they gave away my food to someone else and never apologized for their mistake. The Aldi store is located at 864 Cypress Pkwy, Kissimmee,FL 34759.”

Helpful Report

Posted 2 years ago

“The most tasteless stuffed crust Pizza that ever passed my lips! Sorry I can not supply you with pictures as I threw it out for the seagulls and they even left it.”

Helpful Report

Posted 2 years ago

“I was in Dunfermline Aldi with my daughter, she wanted icecream and i a bottle of cider for myself, unfortunately a cashier refused to sell me a cider, although I am 50 yo as he said he was sure a cider was meant for my daughter. than a manager came, she suggested to come tomorrow without my daughter, otherwise they will refuse to sell a cider again. First of all, I wanted to celebrate my friend's birthday today, not tomorrow, secondly, I don't need cider tomorrow or any other day later. Who is cashier and a manager to tell me what to buy or not to buy. Aldi is a joke.”

Helpful Report

Posted 2 years ago

“The bagels, which used to be the best have declined to a fluffy bread roll which is tastless and bland. Not sure why because they used to be the best.”

Helpful Report

Posted 2 years ago

“Ordered a chair from Aldi online and would be delivered today (15 August 2022) This hasn’t arrived and no contact. Tried to track and no information Looked on Google and no help Customer Service should be renamed to Customer no service. Fuming.”

Helpful Report

Posted 2 years ago

“No garden furniture delivered; no warning; no apology!”

Helpful Report

Posted 2 years ago

“Long queues. Massive even. Staff blocking aisles when restocking. Good are prices”

Helpful Report

Posted 2 years ago

“Absolute farce, home delivery items just don’t arrive!, go missing never to be seen!, other customers order received instead, everything, everything is late if it not missing, and worse the recent large item took nearly a month to arrive dspite it sitting at an XDP depot for 3 weeks, aldi did NOTHING to find out why it wasn’t on its way and I called every day for 3 weeks, got cut off, lied to, promised 8 times it was on a van, never got here. The item, a gazebo, arrived nearly a month late, dumped on my doorstep, box burst, canvas filthy and stained and ripped, and a broken leg! I didn’t even get to see it up, went straight back in burst box and am now waiting on a replacement which will no doubt either never arrive, will go ‘missing’ or will arrive broken. The customer service at Aldi is a disgrace, they have obviously outsourced to India as all calls now go through to people with terrible attitudes, cut you off and who have appalling English. Couriers are a joke,aldi are using substandard 3rd parties but do nothing about bad service. Very let down.”

Helpful Report

Posted 2 years ago

“Let's face it . Also have had their day. They are history. Nothing more than a toyshop and baby clothing shop. They LIE CONSTANTLY about stuff coming to store. Their brochurea are only fit for riloilet paper these days. GIVE IT UP ALDI. LEAVE IT TO PROFESSIONALS LIKE LIDL.”

Helpful Report

Posted 2 years ago

“Blackpool Aldi Marton. It has been noted over the last few weeks that count as one and two do not offer you a bag to purchase no matter how much shopping you've got they keep on behind the Checkout and only offer you a 25p bag instead of a green bag that cost 5 p beware of this it is a tactical ploy to get more money out of you the Robing lot”

Helpful Report

Posted 2 years ago

“Still waiting for my phone call, lady phoned me I asked the lady phone me next day which she said she will and no one phoned me back been a week”

Helpful Report

Posted 2 years ago

“Never, never order goods online as you never get what you've ordered. Scam! How on earth Aldi are getting away with so many unhappy, out of pocket customers I don't know but Trading Standards in this country need to be notified!”

Helpful Report

Posted 2 years ago

“Didn’t deliver after 10 days so cancelled order and got one from Homebase Numerous messages from courier company saying it will be delivered but false promises”

Helpful Report

Posted 2 years ago

“Bought a cordless nail gun that has a 3 year warranty, it broke within the 3 years so when I phoned aldi I was told it had to be sent back to be fixed or replaced. On 14th June it was collected by dpd and returned. On 22nd June I was told it can't be fixed and can't be replaced as aldi can't get 1 so I have to have a refund. Two weeks later still no refund so phoned again to be told it can take upto 30 days and what a surprise 30 days later and still no refund just an email to say they need more proof of price. This is just absolutely disgusting to think it takes so long to get money back that they owe you but it didn't take them 30 days to take the money from my bank when I was buying from them.”

Helpful Report

Posted 2 years ago

“We ordered a BBQ from Aldi on line, they took the money straight away,order was placed 11/7/22,on monday the 18th received an email telling me delivery would be between 15-22 and 17-22 on that day, no delivery arrived, called tuesday the 19th,promised delivery by weds 20th,still no delivery, phoned this morning asked to cancel the order and informed them i required a refund, they hung up on recalled back was informed she had no details on her screen !,many calls later got to speak to a man who says he will cancel my order and refund my money, wonder how long that will take ?,beware once Aldi get your money they give awful service,”

Helpful Report

Posted 2 years ago

“Ordered a jack hammer, when arrived bits missing customers care was wast of time, emailed ceo team no reply so says it all there don’t care.”

Helpful Report

Posted 3 years ago

“Sold me faulty electrical goods, then had a bad attitude from the manager when I returned it even though a store worker had opened many other boxes of the electrical item and confirmed they all had the same fault, then complained and not had any response or explanation in months apart from generic ones from the customer service team in south Africa which hasn't helped at all, went from spending over £400 a month in Aldi to spending nothing since this happened as they have shown they do not care about selling faulty items or about customer complaints”

Helpful Report

Posted 3 years ago

“Your business is literally full of racist. I literally went in yesterday and was told to apply because they need people. Was told by some employees not to put I was Hispanic ir I wouldn’t get the job and look at that. Your company is disgusting and I’m glad I wasn’t chosen. You’re a horrible business to work for.”

Helpful Report

Posted 3 years ago

“I am horrified at the customer service. I have not received my parcel and I am chasing it up constantly. I am frustrated at how the aldi customer service do not have access to the courier and it takes them up to 72 hours to get a response! I have never heard of something like that. I have had inconveniences for weeks now! And not much can be done, I am not able to collect from store or depot! They leave you with no choice it is horrible! I really wanted the chair for a gathering I will be hosting and I am not able to now. You are also unable to speak to a manager and on top of all that they do not even give a partial refund for all the inconvenience, just the delivery is free, but it’s over 80 pounds the item so that shipping should be free anyway. I am horrified at the delivery service and never again will I be shopping at aldi for furniture or delivery service. Cheap for a reason!”

Helpful Report

Posted 3 years ago

“I had an interview scheduled, but was never called and wasn’t told that the position was closed for a week. I completely understand if I was not selected and the position is closed, that’s not an issue. But I do take issue with the fact that I planned time to call and interview, and was given no notice. The least they could do would be to call and let me know it’s been filled. Or to call and speak with me at least. I have never been in an Aldi store in my life, but if this is the type of service they give, I don’t want to be a part of that team”

Helpful Report

Posted 3 years ago

Aldi is rated 2.5 based on 1,338 reviews