Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,343 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,343 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price at the checkout more than shown on the Isle, be very wary of what you pay . First time shopping at Aldi will not be going back , Tesco is just as cheap and better quality and the stores are better laid out”

Helpful Report

Posted 2 years ago

“I purchased two packets of minced beef from Aldi Tarleton and on opening then found the meat was off! I messaged customer service who replied two days later saying there must have been a problem within the chill chain. No money returned or offered. Terrible customer service after a poor service.”

Aldi 1 star review on 15th September 2022

Helpful Report

Posted 2 years ago

“I have just attempted to eat speciality melt in the middle cod fish cakes I’m sorry but I nearly was sick they were just awful 😞”

Helpful Report

Posted 2 years ago

“Bad customer service. I put on a n order from instacart for pickup on 09/03/2022 arrived at store at 11:55 AM and on the app it showed that my order was already picked up at 11:47AM. I went into store to advise that they made a mistake and gave my order to someone else. They stated they gave it to the right name, but I asked did you see ID, order number, vehicle information and to each one, the manager said they don’t check any of that , they only say the name and if they say yes that is my name they give them the order without verification. The manager had an attitude because I was upset that they gave away my food to someone else and never apologized for their mistake. The Aldi store is located at 864 Cypress Pkwy, Kissimmee,FL 34759.”

Helpful Report

Posted 3 years ago

“The most tasteless stuffed crust Pizza that ever passed my lips! Sorry I can not supply you with pictures as I threw it out for the seagulls and they even left it.”

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Posted 3 years ago

“I was in Dunfermline Aldi with my daughter, she wanted icecream and i a bottle of cider for myself, unfortunately a cashier refused to sell me a cider, although I am 50 yo as he said he was sure a cider was meant for my daughter. than a manager came, she suggested to come tomorrow without my daughter, otherwise they will refuse to sell a cider again. First of all, I wanted to celebrate my friend's birthday today, not tomorrow, secondly, I don't need cider tomorrow or any other day later. Who is cashier and a manager to tell me what to buy or not to buy. Aldi is a joke.”

Helpful Report

Posted 3 years ago

“The bagels, which used to be the best have declined to a fluffy bread roll which is tastless and bland. Not sure why because they used to be the best.”

Helpful Report

Posted 3 years ago

“Ordered a chair from Aldi online and would be delivered today (15 August 2022) This hasn’t arrived and no contact. Tried to track and no information Looked on Google and no help Customer Service should be renamed to Customer no service. Fuming.”

Helpful Report

Posted 3 years ago

“No garden furniture delivered; no warning; no apology!”

Helpful Report

Posted 3 years ago

“Long queues. Massive even. Staff blocking aisles when restocking. Good are prices”

Helpful Report

Posted 3 years ago

“Absolute farce, home delivery items just don’t arrive!, go missing never to be seen!, other customers order received instead, everything, everything is late if it not missing, and worse the recent large item took nearly a month to arrive dspite it sitting at an XDP depot for 3 weeks, aldi did NOTHING to find out why it wasn’t on its way and I called every day for 3 weeks, got cut off, lied to, promised 8 times it was on a van, never got here. The item, a gazebo, arrived nearly a month late, dumped on my doorstep, box burst, canvas filthy and stained and ripped, and a broken leg! I didn’t even get to see it up, went straight back in burst box and am now waiting on a replacement which will no doubt either never arrive, will go ‘missing’ or will arrive broken. The customer service at Aldi is a disgrace, they have obviously outsourced to India as all calls now go through to people with terrible attitudes, cut you off and who have appalling English. Couriers are a joke,aldi are using substandard 3rd parties but do nothing about bad service. Very let down.”

Helpful Report

Posted 3 years ago

“Let's face it . Also have had their day. They are history. Nothing more than a toyshop and baby clothing shop. They LIE CONSTANTLY about stuff coming to store. Their brochurea are only fit for riloilet paper these days. GIVE IT UP ALDI. LEAVE IT TO PROFESSIONALS LIKE LIDL.”

Helpful Report

Posted 3 years ago

“Blackpool Aldi Marton. It has been noted over the last few weeks that count as one and two do not offer you a bag to purchase no matter how much shopping you've got they keep on behind the Checkout and only offer you a 25p bag instead of a green bag that cost 5 p beware of this it is a tactical ploy to get more money out of you the Robing lot”

Helpful Report

Posted 3 years ago

“Still waiting for my phone call, lady phoned me I asked the lady phone me next day which she said she will and no one phoned me back been a week”

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Posted 3 years ago

“Never, never order goods online as you never get what you've ordered. Scam! How on earth Aldi are getting away with so many unhappy, out of pocket customers I don't know but Trading Standards in this country need to be notified!”

Helpful Report

Posted 3 years ago

“Didn’t deliver after 10 days so cancelled order and got one from Homebase Numerous messages from courier company saying it will be delivered but false promises”

Helpful Report

Posted 3 years ago

“Bought a cordless nail gun that has a 3 year warranty, it broke within the 3 years so when I phoned aldi I was told it had to be sent back to be fixed or replaced. On 14th June it was collected by dpd and returned. On 22nd June I was told it can't be fixed and can't be replaced as aldi can't get 1 so I have to have a refund. Two weeks later still no refund so phoned again to be told it can take upto 30 days and what a surprise 30 days later and still no refund just an email to say they need more proof of price. This is just absolutely disgusting to think it takes so long to get money back that they owe you but it didn't take them 30 days to take the money from my bank when I was buying from them.”

Helpful Report

Posted 3 years ago

“We ordered a BBQ from Aldi on line, they took the money straight away,order was placed 11/7/22,on monday the 18th received an email telling me delivery would be between 15-22 and 17-22 on that day, no delivery arrived, called tuesday the 19th,promised delivery by weds 20th,still no delivery, phoned this morning asked to cancel the order and informed them i required a refund, they hung up on recalled back was informed she had no details on her screen !,many calls later got to speak to a man who says he will cancel my order and refund my money, wonder how long that will take ?,beware once Aldi get your money they give awful service,”

Helpful Report

Posted 3 years ago

“Ordered a jack hammer, when arrived bits missing customers care was wast of time, emailed ceo team no reply so says it all there don’t care.”

Helpful Report

Posted 3 years ago

“Sold me faulty electrical goods, then had a bad attitude from the manager when I returned it even though a store worker had opened many other boxes of the electrical item and confirmed they all had the same fault, then complained and not had any response or explanation in months apart from generic ones from the customer service team in south Africa which hasn't helped at all, went from spending over £400 a month in Aldi to spending nothing since this happened as they have shown they do not care about selling faulty items or about customer complaints”

Helpful Report

Posted 3 years ago

Aldi is rated 2.5 based on 1,343 reviews