Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,361 Reviews

36 %

of reviewers recommend Aldi

Company Reviews

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Metrics

2.5

Based on 1,361 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a horrible experience with a cashier named Ieisha R. who was ridiculously rude to me, very pushy, and even swore under her breath as I walked away from the incident. The worst part is I had my four year and eight year old daughters with me, whom both heard her. I reported this to the Assistant Manager on duty and the Store Manager, then contacted corporate. I was offered a small gift card(which I did not request nor was it warranted)and then I was treated as though I was the issue not the employee's behavior. I was basically accused of creating the situation(s) that was pushed upon me by the employee. Considering I was given a gift card I went back to the store used the card a manager took care of me and things were allegedly fine. I went back a week or so later to pick up a few things and Ieisha was there again. I was yet again treated with disdain by her and humiliated publicly in front of other shoppers. I reported this to the DM she referred me to her superior and neither one of them did anything for me. Both of them took the stance that despite their employee's behavior I was at fault. I do not remember their names, but the DM's contact is 980-305-2534 and her superior's contact is 980-305-5237. The DM's boss was supposed to contact me back, and has yet to do so. I sent a detailed business email in regards to these incidents, requested a contact back, and no one has done so. I have waited almost a week and finally gave up and decided I would never shop at another Aldi even though I have been shopping there almost exclusively for 5+ years. Worst customer service experience of my life at any grocery chain including correspondence with District and Regional Management.”

Helpful Report

Posted 3 years ago

“Not much selection or choice, not impressed with meat either.”

Helpful Report

Posted 3 years ago

“Imagine ..today I went to Aldi and bought a pack of chicken wings and a pack of thighs I had my 8 year old daughter stopping over It came to the time to eat We decided to have wings n thighs with rice n veg I went to open the wings ...and the stench as I opened 🤮🤮🤮🤢... I went to the toilet and was physically sick I put all the chicken back in the same Aldi bag and took it to the store ..whereupon I stated my complaint As I stood there ppl could even smell the rancidness of the chicken ... they were turning away ... I was returned the cost of pack price I dread to think of the consequences if I had served such gross to my daughter without realising Cheap is not always cheerful”

Helpful Report

Posted 3 years ago

“I ordered some nursery furniture from the Aldi website. Was shipped as three parts. The boxes were heavy "2 man" parcels. One item was left early and dumped outside. Other two parts were delivered on the correct day, but was a single person who dumped the items in front of my house. My pregnant girlfriend was home alone so she couldn't move the parcels. Contacted Aldi and took them over 90 hours to respond. They sent multiple messages publicly on Twitter saying they would respond soon, and even lied in one to say I hadn't sent any messages. They had time to do this, but no time to actually respond to the message. During this time, I discovered that there was an incorrect part. I contacted Aldi again. When I finally got a response, they said all they could do is return it, which would require disassembling it, repackaging it and taking a day off work to wait for the 7AM-7PM time slot. I managed to figure out who made the item and, though them, was sent to the company that deals with the spares. After a very quick phone call, that company is now sending me the missing part. Not sure why Aldi couldn't have made that phone call to sort it out for me.”

Helpful Report

Posted 3 years ago

“I ordered a table for my sister, it was damaged. Eventually they picked it up I asked for a replacement, eventually it was delivered to me I live in South Wales she lives in north wales the delivery address was clear enough on the invoice. I was then told it could not be delivered to her. They came to collect the table now I am having to chase my refund. I will never ever buy from this company again. All I get from them is sorry. It’s ridiculous. I have emailed and asked for a member of management to call me and nobody does. A rubbish company”

Helpful Report

Posted 3 years ago

“Ordered an item from Aldi online on 23rd May - stated delivery time was 3-5 working days so this was expected on Friday 26th May at the latest- so far (26th May) it has not even been collected by the courier - whose website shows a 404 error and cannot give more info - and the only tracking information supplied was to tell me estimated delivery 31st May - rang customer services as the item ordered is a birthday gift which I am delivering this weekend. This consisted of a woman telling me what she couldn't do and randomly asking what else she could "assist" me with. Cannot contact the courier firm, cannot contact a manager, cannot get a manager to call me back (all in an all day meeting apparently...) cannot give any further help!!! (FURTHER???) or provide any telephone numbers or cancel my order and refund me - and when I asked re a manager to call me back she stated "If they think your issue is something they WANT to deal with, they may call you back but she refused to escalate my call which had now turned into a complaint. You really could not get worse customer service than this experience. I will never shop at Aldi again either online or in store - you treat customers with contempt. I will however be contacting Trading Standards, the FCA - Refusal to refund, really??? and our local paper - to begin with. If you state 3-5 days you need to stick to 3-5 days - have you heard of distance selling regulations? It would appear not. Absolutely disgusted by both your failures on delivery and your non existent customer service which really does show just how little you value customers.”

Helpful Report

Posted 3 years ago

“This is the second time I've had to pull the Cannock store about the quality of their fresh veg. Yesterday the brocolli was disgusting - brown & mouldy. I pointed it out to a store girl who said, quote, "it's going off really quickly & it wasn't like that this morning (it was midday). And I only do labels but I'll get it removed now". 20 minutes later it was still there waiting for someone with poor eyesight to buy. This store clearly has no pride or care about the produce & I've said it before - the manager needs a good shake up if this is what he allows.”

Helpful Report

Posted 3 years ago

“Problem is you pop in for a bottle of wine or a sandwich and no self check outs. Queues of people with trolleys upon trolleys and not waiting 30/40 min. Complete Joke and total lack of customer awareness”

Helpful Report

Posted 3 years ago

“Ashfield Big Daddy steak. Worst ever. Barely fit for human consumption. Jaws were bouncing off it. Horse steak more like. Straight in the bin.”

Helpful Report

Posted 3 years ago

“Sells faulty goods and complaints department just ignore complaints and will not respond to them, I used to be a loyal customer but wouldn't shop with them again after my recent experience”

Helpful Report

Posted 3 years ago

“Worst customer service ever! I placed and online order for a garden furniture set to be delivered. I waited for two weeks but never received the product. There was no information on Aldi’s tracking system as well. I requested for a refund. They are asking me to wait till the delivery company returns the product in their warehouse. How is this fair on me? The delivery company has lost the package and Aldi is making me wait till they get it back from the delivery company. This is my Worst ever experience on a online purchase. Aldi is making the customer pay for their internal faults. I still haven’t got my money and no information has received. I requested for a manager to talk with me. They said they all are busy and can’t come to the phone and lady who spoke just hung up the phone. Worst experience ever!!!!!”

Helpful Report

Posted 3 years ago

“I ordered a multi-purpose ladder to be delivered within 5-7 days... two weeks later a lawn-mower turned up! I refused delivery (because that's not what I ordered) and contacted customer services. I was eventually told that they didn't have the ladder I ordered in stock any more and so when the lawn-mower was returned to them they would start a refunds process... within 14 days! So Aldi have had my money for 2 weeks already, didn't deliver what I ordered and expect me to wait for an item to be returned to them that has nothing to do with me and was never in my possession then I have to trust that their warehouse staff who don't know the difference between a ladder and a lawn-mower will trigger a refund process that might take about 14 days or might never happen at all! I don't think so - I'm in the process of triggering a fraudulent transaction process with my bank as they clearly had no intention of honouring my order in the first place! I only hope that a marker is put against Aldi's bank account to freeze any further transactions so that no-one else can be conned by these fraudsters!”

Helpful Report

Posted 3 years ago

“Wonky easy peelers. They are not. They drive me mad. The skins are as thick as ordinary oranges. You need lots of time and patience to peel these. Don't bother.”

Helpful Report

Posted 3 years ago

“Went to the Aldi in Buckeye Az on Watson Road. Went to get some things that were on sale for only 2 days. Went the second day. They told me they didn’t have it. FALSE ADVERTISING. This was the second time this happen to me. They want you to come in to buy other things. I ask to talk to the manager. She would not talk to me. poor customer service. Don’t waste your time if you are looking to get sale items.”

Helpful Report

Posted 3 years ago

“seriously what went wrong? The cart locked after leaving the store? who's idiot idea was that? I'm 71 ,I have 6 compression fracture vertebra in my back, how am I supposed to get my items from the front door to my car 300 ft away where my car is parked? Change the policy to the cart being locked leaving the Aldi parking lot or I wont be the only shopper never shopping at the store again!!!!!”

Helpful Report

Posted 3 years ago

“Nearly got killed by an Aldi van whilst out cycling on the weekend . Put in a complaint to Aldi to get them to look into the incident as thought they should know about it and check the drivers cctv footage etc to see what a bad driver he is. They have not had the decency to even contact me about the incident and I submitted the complaint online to them 5 days ago. Disgusting that they (a) have such bad drivers and (b) can't even be bothered to look into the incident. A very disappointing company”

Helpful Report

Posted 3 years ago

“If you are over or even below 40, don't even bother applying for a Job at ALDI. they discriminate against age. You can go to any ALDI in the US and can tell with your own eyes. Only Young people are hired. I've been to several interviews in the state of Florida. They don't last a minute before they tell me that they will review and email the answer while other younger people have been interviewed for much longer.”

Helpful Report

Posted 3 years ago

“Ashfields Chicken En Croute. Please don't buy this product. I've shopped in Aldi lots of times and most things have been great. However this is awful. I froze it on the day I bought it. Left it out to defrost in the morning and cooked it as instructed for dinner. When cooked it was disgusting. Its extremely oily and the bacon used in it is just fat! There was no meat on it at all. The chicken was soggy and greasy as hell. Do yourself a favour don't even try it.”

Helpful Report

Posted 3 years ago

“Pretty much everything in the nedrow store is a 1 Star. Stiockers give the impression they’d rather be anywhere else. Cashiers really win the boobie prize though. When they did finally open another line this cashier was rude, dismissive and was gabbing to the other cashier behind her. This was about an hour after the store opened. If it wasn’t for the runaway inflation, I don’t think half of the customers they get now wouldn’t even walk in the door here. They NEVER put items into your bag and today she was dropping them almost a foot into the cart - except the eggs- the height has to be a new record! Other Aldi’s in better neighborhoods actually pack the bags and when I mentioned they don’t do this in Syracuse & Nedrow and she just smiled and said “we’re nicer here! Stores with the same name with a difference of night and day.”

Helpful Report

Posted 3 years ago

“I’ve always shopped in your store but from today I will never go back. I was told to go to checkout 4 which I did but let another customer in front as she only had a few items. I loaded my shopping in the cart and scanned my debit card. The reader said to put card in, I let the cashier know just so she would instruct me to do so. Her attitude was very aggressive stating if it says put card in to do it. Stating after 3 uses of card u have to put card in. I said I tried that the last time and was stopped and asked to scan card again. She went onto say no that does not happen.Customer service skills and her attitude was terrible. After collecting my receipt I did say I’m not 5. She then went onto say in a loud voice and I’m not 5 either. I returned cart and went back to ask the lady’s name (I asked in a polite low toned manner)and she was chatting to 2 other staff members discussing me and laughing. She gave me her name and said I don’t have to give you my name and shouted I was rude. I said she was rude and she went onto shout get out get out several times as I was leaving. I have never been spoken to like that by no one. I will take my custom elsewhere in future. I shall be writing to head office regarding the customer care I was given. At no point did I shout at her and please review ctv. I can’t express how insulted I felt and how aggressive she was. I have always followed any instruction given by staff at any store and thanked them for service. I’m sure this is not how Aldi would expect staff to communicate with customers. I am very disappointed and will make a point never to shop in Aldi again if that’s how I will be treated. All of the staff I have been served by in the past always had excellent customer service skills and were very helpful. This lady needs some training in customer service. In no way did I disrespect her but was made to feel that I did something wrong by asking for instruction on the card reader.”

Helpful Report

Posted 3 years ago

Aldi is rated 2.5 based on 1,361 reviews