Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,347 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,347 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 6x6 keter shed on 2 march 2022 paid £470 supposingly 2 to 7 days delivery, 9th of march informed that courier had received shed from aldi it was now at their depot ready for delivery, since then nothing we have phoned aldi and emailed on several occasions, only to be told that the courier had not been in touch with them also they couldn't give us anymore information till the courier had emailed them as to were the shed was.it was obvious by the 21st there wasn't going to be any delivery,of a shed I told aldi I needed a refund as I needed MY money to purchase another shed we had seen they refused saying they were entitled to hang on to my money for 30 day eventually they admitted wrong and I received a refund on the 23 March 2022 ,but by then the other shed I was intending to purchase had sold, shame on you Aldi ,your a large company and should have done better we are pensioners with not enough money for it to be in your hands ,when we needed it to purchase another shed.”

Helpful Report

Posted 3 years ago

“Missing parts from online purchase, customer services only lie and send you on wild goose chases. I now want return the generator since it is too much of a hassle even that is a nightmare. Will I ever get my money back!”

Helpful Report

Posted 3 years ago

“Nearly a month still no product they don't keep you updated very poor service now been told have to wait 10 to 14 days for refund when I was emailed saying 3 to 5 avoid aldi at all cost like to take money but don't like paying it back”

Helpful Report

Posted 3 years ago

“My order was placed on 27th February, and the item was advertised as having a 2-7day delivery window. It was dispatched on 28th February. By 8th March, it hadn’t arrived - 7 working days had now passed. I called the customer service number for advice, and as a result, the tracking details were updated by XDP. The item was dispatched on 28th Feb but as of 9th Feb (when XDP then updated their tracking details), there was no delivery date indicated. The £9.95 delivery charge was refunded at this point, but Aldi still have £460 of my money and I have no item. I’ve communicated with Aldi throughout this period via email, on Messenger and on the Facebook page. Nobody has found a resolution, and nobody has been able to contact XDP and locate the item, or advise on a delivery date. Tonight, I have called the customer service line again. It is now 13 working days since dispatch. The lady who answered agreed that this was no beyond the point of waiting for delivery, and called her manager to authorise a refund. He refused. He said I had to wait ten working days as items are usually delivered in this window (which I was also told when I called last week). I explained that I had waited 13 days already, and that she needed to go back to the manager and ensure that he understood that it has been 13 days already. She suggested I had called her a liar (I never mentioned that word or even hinted at it - I had suggested that the manager didn’t understand how long I’d waited). She tried again, but the manager refused. He said I need to wait ten working days from when XDP last updated their system, which is an entirely different expectation to the one outlined last week, which was to wait ten days from dispatch. She refused to let me speak to that manager - it is not Aldi policy to do so. How can this be the case? How can customers have no way of escalating a complaint?”

Helpful Report

Posted 3 years ago

“Recently Aldi sold their car park to a private parking company. Today i received a penalty change notification for £100 because my blue badge had slid off the dashboard. I parked in a disabled bay because i have a badge. It was 8pm on a Saturday night and the store was not busy. Because of my anxiety i like to use the store when it's quieter. I only called for a few essential items like bread and milk and was in the store for around 10 minutes. I am unable to work and receive benefits. I really cannot afford this fine. I will no longer be a loyal customer of this store. 🤬 You!”

Helpful Report

Posted 3 years ago

“Ordered a Jackhammer (online only). Couriers tracking recorded collection a month ago and subsequently five failed attempts to deliver it (not on which was our fault). Unable to connect with the the courier's so-called customer service team due to them being inundated (I wonder why?), I resorted to phoning Aldi's. Give us 48hrs to look into it they said. A week later with no news, the same promise and failure a second time. The product is no longer available so the can't replace it, and I'm still awaiting a refund in order to buy one elsewhere. Total shambles! I can't complete most of the review because it doesn't allow for non-delivery and non-refund.”

Helpful Report

Posted 3 years ago

“Not had a bad experience, but very disappointed unable to purchase batteries for my Ferrex products. I’ve been trying for over six months in store and on line, none available. My concern is that I’ve purchased lots of these products, no batteries with any of them. I currently have six products I can’t use because no batteries. Can you advise where, when I can get them.”

Helpful Report

Posted 3 years ago

“Fast efficient service but most of the staff are miserable buggers at our local Aldi”

Helpful Report

Posted 3 years ago

“I went to Aldi today and picked up a handful of items. The check out person first dropped one of the items on the floor and said ooops the total was Apx $18 and I gave her a $50 and she gave me change for a 20. Then she said oh yea you gave me a 50. Then she said I have to have a manager come over . Then I had to wait while they took the drawer back to the office and counted it. They did determine I did indeed give her a $50 and they did apologize but I had to wait around Apx 20 minutes while this was happening making me late for other things. It was also at end of shift and the check out person was going home. They said that they have been scammed in the past so they have to verify which I understand but she acknowledged I gave her a 50 and it seems a little bit fishy that it happened at the end of her shift. Mistakes happen but this was very annoying as it waisted my time for nothing. I asked how are they going to make this right other then an aPology and crickets. Also on the way out when I was talking to a supervisor the check out person made a inappropriate comment which the supervisor said she will deal with her inappropriatenesses. My first thought was perhaps this was a scam who knows but it sure felt that way.”

Helpful Report

Posted 3 years ago

“Still waiting for £40 parking fine refund. Its a joke don’t park in Aldi car parks they fine you, cancel your fine then don’t give your money back. Boycott Aldi, park on the street not in there auto fine car parks. Unscrupulous. I’m seething.”

Helpful Report

Posted 3 years ago

“Go there once every few months to see if it has anything worth buying. Usually leave empty handed”

Helpful Report

Posted 3 years ago

“Very bad customer service, I have been in more than one Aldi stores and its the same thing, rude assistance. Never going to buy at this store. Aweful experience...”

Helpful Report

Posted 3 years ago

“I had a full trolley of shopping today at aldi in Biggleswade. I packed everything into trolley and paid in cash 2×£50 notes only to br told you do not accept legal tender in these notes. Was then assaulted by staff trying to prise the trolley from me. Absolutely disgusted by the actions of staff which could have resulted in a much worse situation had I not been a calm person. I left the trolley and will certainly never ship there again. I have never in 58 years had a shop refuse legal tender, I am not even sure it is legal to refuse legal tender”

Helpful Report

Posted 3 years ago

“Mold on Mozzarella cheese block. I purchased cheese 3 days ago. Wife was making pizza and noticed mold on one side of cheese block. No forsale date on it. Won't trust their products again. I will make a formal complaint with the local health department if they even care. Minis one star.”

Helpful Report

Posted 3 years ago

“I know 3 people who had severe reactions to the vaccine and two of them died!! I stopped shopping at your stores when I heard of your unconstitutional mandates. Crimes against humanity and genocide is what I think of when I think about Aldi's now. I'll never shop there again while you strip your employees if their sovereign rights.”

Helpful Report

Posted 3 years ago

“My local aldis has nice people working there but they have been out of stock on a lot of there products lately. They have been out of apple juice , 2 lb packages of cod , and french frys .”

Helpful Report

Posted 3 years ago

“i went shopping at aldi today dereham road norwich.the shelfs were half empty at least six items i wanted not available. but the worst thing was still to come at the checkout came across MEL the customer service assistant no hello looked miserable as sin and piled my goods on top of each other on very small counter did not stop so i could pack. my son who was behind me unloading his shopping was told to hurry up. i know you are cheap but i would rather go else where and have some customer service. perhaps MEL NEEDS SOME TRAINING ON HOW TO BE POLITE. no goodbye. will not be using this store again”

Helpful Report

Posted 3 years ago

“Dreadful customer service after delayed online order arrived badly damaged with items missing. Still waiting for a refund. Aldi invited me to post a review but when I left honest feedback they refused to publish it! Will never show with them again. They do not care about their customers and their customer service is a disgrace.”

Helpful Report

Posted 3 years ago

“I’ve been shopping with you guys since the first day you opened, but today I was treated so rudely I was shocked. They told me that they were going to call the police on me if I didn’t have my mask on next time I come in. Well I forgot it at home and you guys don’t give your customers mask. All I said was I will when it’s a law that we have to wear it. The one cashier, it the whole store, said we will call the police, I said, no you won’t will not shop here. He said, that’s OK we have plenty of customers. Really ALDIs you don’t care about your customers now? You don’t give out masks then you shouldn’t make a customer leave if they do but have one how sad. It is now the Nazis Mask Gestapo store!”

Helpful Report

Posted 3 years ago

“Awful place, rotting meat and vegetables and incredibly rude staff. Never again.”

Helpful Report

Posted 3 years ago

Aldi is rated 2.5 based on 1,347 reviews