Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,338 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,338 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not had a bad experience, but very disappointed unable to purchase batteries for my Ferrex products. I’ve been trying for over six months in store and on line, none available. My concern is that I’ve purchased lots of these products, no batteries with any of them. I currently have six products I can’t use because no batteries. Can you advise where, when I can get them.”

Helpful Report

Posted 3 years ago

“Fast efficient service but most of the staff are miserable buggers at our local Aldi”

Helpful Report

Posted 3 years ago

“I went to Aldi today and picked up a handful of items. The check out person first dropped one of the items on the floor and said ooops the total was Apx $18 and I gave her a $50 and she gave me change for a 20. Then she said oh yea you gave me a 50. Then she said I have to have a manager come over . Then I had to wait while they took the drawer back to the office and counted it. They did determine I did indeed give her a $50 and they did apologize but I had to wait around Apx 20 minutes while this was happening making me late for other things. It was also at end of shift and the check out person was going home. They said that they have been scammed in the past so they have to verify which I understand but she acknowledged I gave her a 50 and it seems a little bit fishy that it happened at the end of her shift. Mistakes happen but this was very annoying as it waisted my time for nothing. I asked how are they going to make this right other then an aPology and crickets. Also on the way out when I was talking to a supervisor the check out person made a inappropriate comment which the supervisor said she will deal with her inappropriatenesses. My first thought was perhaps this was a scam who knows but it sure felt that way.”

Helpful Report

Posted 3 years ago

“Still waiting for £40 parking fine refund. Its a joke don’t park in Aldi car parks they fine you, cancel your fine then don’t give your money back. Boycott Aldi, park on the street not in there auto fine car parks. Unscrupulous. I’m seething.”

Helpful Report

Posted 3 years ago

“Go there once every few months to see if it has anything worth buying. Usually leave empty handed”

Helpful Report

Posted 3 years ago

“Very bad customer service, I have been in more than one Aldi stores and its the same thing, rude assistance. Never going to buy at this store. Aweful experience...”

Helpful Report

Posted 3 years ago

“I had a full trolley of shopping today at aldi in Biggleswade. I packed everything into trolley and paid in cash 2×£50 notes only to br told you do not accept legal tender in these notes. Was then assaulted by staff trying to prise the trolley from me. Absolutely disgusted by the actions of staff which could have resulted in a much worse situation had I not been a calm person. I left the trolley and will certainly never ship there again. I have never in 58 years had a shop refuse legal tender, I am not even sure it is legal to refuse legal tender”

Helpful Report

Posted 3 years ago

“Mold on Mozzarella cheese block. I purchased cheese 3 days ago. Wife was making pizza and noticed mold on one side of cheese block. No forsale date on it. Won't trust their products again. I will make a formal complaint with the local health department if they even care. Minis one star.”

Helpful Report

Posted 3 years ago

“I know 3 people who had severe reactions to the vaccine and two of them died!! I stopped shopping at your stores when I heard of your unconstitutional mandates. Crimes against humanity and genocide is what I think of when I think about Aldi's now. I'll never shop there again while you strip your employees if their sovereign rights.”

Helpful Report

Posted 3 years ago

“My local aldis has nice people working there but they have been out of stock on a lot of there products lately. They have been out of apple juice , 2 lb packages of cod , and french frys .”

Helpful Report

Posted 3 years ago

“i went shopping at aldi today dereham road norwich.the shelfs were half empty at least six items i wanted not available. but the worst thing was still to come at the checkout came across MEL the customer service assistant no hello looked miserable as sin and piled my goods on top of each other on very small counter did not stop so i could pack. my son who was behind me unloading his shopping was told to hurry up. i know you are cheap but i would rather go else where and have some customer service. perhaps MEL NEEDS SOME TRAINING ON HOW TO BE POLITE. no goodbye. will not be using this store again”

Helpful Report

Posted 3 years ago

“Dreadful customer service after delayed online order arrived badly damaged with items missing. Still waiting for a refund. Aldi invited me to post a review but when I left honest feedback they refused to publish it! Will never show with them again. They do not care about their customers and their customer service is a disgrace.”

Helpful Report

Posted 3 years ago

“I’ve been shopping with you guys since the first day you opened, but today I was treated so rudely I was shocked. They told me that they were going to call the police on me if I didn’t have my mask on next time I come in. Well I forgot it at home and you guys don’t give your customers mask. All I said was I will when it’s a law that we have to wear it. The one cashier, it the whole store, said we will call the police, I said, no you won’t will not shop here. He said, that’s OK we have plenty of customers. Really ALDIs you don’t care about your customers now? You don’t give out masks then you shouldn’t make a customer leave if they do but have one how sad. It is now the Nazis Mask Gestapo store!”

Helpful Report

Posted 3 years ago

“Awful place, rotting meat and vegetables and incredibly rude staff. Never again.”

Helpful Report

Posted 3 years ago

“This store was one of my favorites But after I bought a gift car And they wanted to be responsible of their workers mistakes This store is the worst incompetent store to resolved their on mistakes. So be careful when you by a gift card because they just charged you but no activate it. So they stole the costumers money so easy”

Helpful Report

Posted 3 years ago

“My original cost for my 12 items was $52.70. I was shorted the 4 lbs frozen chicken breast and My supposedly free delivery final price was $67.49. And you can't call anyone AT ALL to discuss the issues. I not only won't order groceries to be delivered I won't shop with Aldi's ANYMORE. The whole thing about my experience with them was an education in the Pea under the shell game.”

Helpful Report

Posted 3 years ago

“Got the 4 turkey breasts ,gravey and bread sauce for our Xmas dinner, they were not nice at all ,it's the worse meal I have cooked in my life ,I was very disappointed as I alway shop in aldi it has actually putting me of xxxx”

Helpful Report

Posted 3 years ago

“We purchased Aldi's crumpets. When we opened the packet on the same day, we found each of the 6 pieces mouldy. We tried to contact them, but with no avail. For a big company like this, there is no phone number for you to speak to someone. Through their website, we were asked to email them with a photo download of the product, the batch code, the bar code and receipt, which was a waste of time. Their Policy is to take the goods back and get a refund at our expense. All they do is dictate to you. I wonder just how many people do what they tell you. This is supposed to be a billion dollar company, with no one to speak to. When anybody has any problems with any other big business, including the Government, you can always talk to someone, even the little businesses. It leaves a lot to be desired with no business ethics from Aldi.”

Helpful Report

Posted 3 years ago

“I placed an order with next day delivery on 27th December. It's now 28th December and no order has arrived. The most annoying thing is Aldi don't care, They say it's Yodals fault. Two days before Xmas Aldi where sending emails promising deliveries before Xmas. I'd been waiting over 10 days by then. Not acceptable Aldi Like you care!!!!”

Helpful Report

Posted 3 years ago

“This evening at the McKinley Park Blasdell store a stock girl with a dark-haired ponytail was rude and non-helpful when I was forced to go in the back to get help in the dairy section, I couldn't reach down to retrieve the product I was looking for due to physical limitations. I did at first call out for someone but they didn't answer. She said "you can't come back here" without even asking what I needed. As an advanced age working-class woman with a positive IQ I knew that already and said that I called for assistance but no one helped me and then she had the audacity to walk away!!! This is not good customer service!!!”

Helpful Report

Posted 3 years ago

Aldi is rated 2.5 based on 1,338 reviews