Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,347 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,347 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Another DIY product failed on first use. Trying to claim on the warranty was so long winded, involves a separate company you can't get through to, and they arrange collection's by Hermes who don't turn up but claim they did. Cheap and nasty waste of time and money.”

Helpful Report

Posted 3 years ago

“by far the worst store ever not as cheap as it pretends 1 wk open and 1 checkout open Definity not user friendly selection was bad a real downer with no class”

Helpful Report

Posted 3 years ago

“Aldi's does not stand by it's food products that are delivered by delivery services. They pass the buck and tell you that the delivery service is responsible for the quality of their products because they bought the contract. BE FOREWARNED....unless you plan on putting a claim in right away with the delivery service, you will not receive a refund for a bad food item.”

Helpful Report

Posted 3 years ago

“The issue with Aldi is they are sending the goods on time, but the companies who are then to deliver the items have too much demand and not enough staff or vans to deal with deman. I've had a birthday wine parcel sitting at Yodel depot in Kilmarnock since 4th November and still no movement and its 9th November. My friends birthday was 8th and I have been online several times to Yodel via Web chat and they keep stating same information the company has overload in parcels waiting for deliveries! Appalling service”

Helpful Report

Posted 3 years ago

“Ordered two items online item shipped with Hermes. Over a week later the items still hadn't arrived and as always with Hermes the status was updated every day but no actual movement. I contacted Aldi Customer Service whose basic response was that there was nothing they could do about it. So I asked about a refund they said no refund till they had item back I said I had no control over the item as it's impossible to talk to Hermes, answer was the same till they got the item back no refund. So basically if the item isn't delivered or returned you still have to pay for it. Latest, items supposedly being returned to Aldi but no refund or replacement offered only if the item physically arrives will I get my money back. What's really disappointing is the attitude of staff they really don't care and give the impression that you buy from them it's their rules and if you don't like it that's tough.”

Helpful Report

Posted 3 years ago

“Generally, we have been happy with Aldi, but today we had a disgusting experience. The advertisement had turkey on sale for $0.87 a pound. When we got there, the only turkeys that were at that price were 20 pounds or heavier. Anything less was TWICE as much--about $1.70 per pound! I checked the advertisement and there was no hint that this was the case. Now, you have to treat Aldi like everybody else, not an honest store.”

Helpful Report

Posted 3 years ago

“Aldi yeovil...whenever you buy milk there within 2 days it goes off,no point just going in for a couple of items the lines are too long Tesco maybe a bit more pricey but a least you know what your getting”

Helpful Report

Posted 3 years ago

“i bought a shoulder of lamb on sat 30/ at £ 18.90 for a family dinner it was the worst joint of meat I,ve ever tried all fat gristle 90% went straight in the bin.as a regular customer I have learned a lesson to avoid aldi meat products. to late to return but will not buy again.”

Helpful Report

Posted 3 years ago

“Got sms to collect between 12-14.00 but parcel not there. Hermes driver came and left without leaving a parcel. No.communication from Hermes no human behind telephone number as tracking number failed to proceed call. Day 3 still no communication from them. Hermes is a joke. Provide costumer with human telephone number no computer. Give people option to.colect from local depo. 72 hours for email response from you is appalling service is standard for Hermes UK. Tracking system not updated for 3 days and no parcel.”

Helpful Report

Posted 3 years ago

“I ordered 8 bottles of spirits online, this comes with a standard £4.95 delivery charge. A lot but I thought if I'm buying 8 bottles it's not too bad. Without any options I was just notified that 6 of the bottles I'd ordered have been cancelled/out of stock? So I'm receiving 2 of the 8 bottles I ordered plus that delivery charge of £4.95 Absolutely ridiculous, I wasn't offered any other option. I couldn't even find a link to cancel or complain, If this isn't resolved I'll never be going back to Aldi.”

Helpful Report

Posted 3 years ago

“We returned an online order which was faulty on 7th September. Still waiting on our refund!! We have made many calls, had many promises and apologies. Today we are told we need to wait another 14 days!! Disappointed and disgusted is an understatement!!!”

Helpful Report

Posted 4 years ago

“We have had a couple of instances where bakery goods like croissants had mould on them”

Helpful Report

Posted 4 years ago

“Aldi does little if anything to make life easier for those with disabilities. The Aldi closest to me has only one motorized cart. There is no one who helps you to your car so the cart can be returned for charging. I have emailed and spoken with Aldi management and nothing has changed. Will nor be going back.”

Helpful Report

Posted 4 years ago

“Your coleslaw was all root end and inedible. The advocado “ripe to eat was as solid as a rock and inedible. Looked forward to my dinner and spoilt by having to spit out the food that was inedible”

Helpful Report

Posted 4 years ago

“I have been trying to return a heavy large item to Aldi. Pick up has been arrange 5 times, on each occasion the carrier XDP has failed to turn up. I am at my wits end dealing with Aldi Cust Service.”

Helpful Report

Posted 4 years ago

“Thinking or ordering Aldi Wine on line - well don't! You may have paid for wine but you won't get it. You might get someone else's. And Aldi might insist you wait in for days as they repeatedly fail to come and collect. But you wont gert what you paid over £100 for. The "customer services team" are officious to the point of hysterical. And if you tell them you have a call logger that proves they did not try and call when they said, then they shout that you had better not have recorded the call (and all their gaffs) and hang up on you. The rest of the time they promise to have resubmitted your order when they haven't. In my expirience, Aldi are consistentantly a bad company. Out of date food on shelves, long queues, rude staff. zeros customer service. Hardly any cheaper that other mainstream shops now yet they think they can treat people anyway they like.”

Helpful Report

Posted 4 years ago

“Really poor customer service. The queues are long and few tills.on. Then they put another till on and you fo too it but get told they are now closing that till because the guy has to go pack the beans away or soemthjgn. Their policy is that they don't employ till staff. So if you get served or not depends on what the staff have to do elsewhere. Don't try to even talk to the manager or argue Toru point because they will kick you out of the store.”

Helpful Report

Posted 4 years ago

“I bought several bollard type solar lights last summer, costing circa £14-15 each. After a few months one of them failed. I returned it to the shop and was told refunds to the shop are only allowed within 60 days and I needed to contact the manufacturer. I did this in April and was told to contact Aldi customer services. I was answered in German!! As Aldi are a huge company in the UK, this was the 1st hurdle; I didn’t expect being answered by a German call centre. As requested, I emailed the company in the UK. Again as requested I photocopied the receipt, photographed the faulty product, ditto the label with product code etc. etc etc….. This in April, then again, and again, and a-g-a-i-n……… Probably about 6 times in total and still I’ve got NOWHERE!!! I really can’t believe a major company can be so completely, utterly and breathtakingly incompetent!! NEVER buy anything but food at Aldi, as anything that needs returned will leave you whistling in the wind for a response. Useless Customer Services dept. I’ve ever encountered….”

Helpful Report

Posted 4 years ago

“New store in Leyland, Lancashire. No issues with the food shop, but I'm constantly horrified by the lack of care to the plants for sale that usually surround the entrance. Surely they could rota their staff to water them once a day. All this waste gets passed on to the consumer, not to mention unnecessary non recyclable plastic pots that will go to landfill. Either stop selling them and leave it to the garden centres, or pull your finger out and get this continuing issue sorted. It happens all over supermarkets, it's really bad management.”

Helpful Report

Posted 4 years ago

“Items advertised online are frequently shown as out of stock on the same day they are released for sale. And contacting them to complain is nigh on impossible.”

Helpful Report

Posted 4 years ago

Aldi is rated 2.5 based on 1,347 reviews