Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,361 Reviews

36 %

of reviewers recommend Aldi

Company Reviews

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Metrics

2.5

Based on 1,361 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased the planter from my local Aldi and I these are the instructions that they have related to the planter. Great for beginners, Aldi’s wooden raised planter holds up to 220 pounds, and the planter capacity is around 15 gallons. It includes a water-repellent foil liner that separates the wood from the soil. Let me inform you not to buy it has already broken and now my veggies are on the ground. A total waste of money.”

Helpful Report

Posted 4 years ago

“If I could give this particular store a negative star rating I would. They get no star from me, although I have to give it one to post this review. I was forced to do that! I never thought it would come to the fact that I would have to put Aldi's on a no-shopping store list. On May 24th 2021 Aldi's got on my list. Reason being is that I was accused by store management of shoplifting. And after probing and asking questions myself after the incident I was accused of shoplifting because of mistaken identification, profiling me because I was a black woman with a backpack, defaming my character because you embarrassed me in front of the entire store and did not kindly, politely, and professionally take me in the back to resolve the matter without humiliating me in public display in front of the entire store. Also, in which I even found out from management, that the person who stopped me did not follow their protocol. Not to mention you traumatized me to the point that I will not and hesitate carrying backpacks or any large purses into stores. I have emotional distress in cringing at the fact that if I had not offered to let you look in my bag to vindicate myself from your accusations, that you would have called the police to resolve the matter and there is no telling how that outcome would have been if they were officers that came with the attitude or same spirit you were in when you stopped me that night! You're not just going to brush it under the rug like it was just an oops I made a mistake and we're going to resolve the issue internally with a slap on the hand, retraining, and offer me a gift card as if the incident was of no significance. Shame on you! It does matter to me! It means nothing when you use my nationality as an example, and a lot of times, most of the time erroneously, but when the table turns then it's of no significance. Shame on you!”

Helpful Report

Posted 4 years ago

“did a click and collect and recieved a message from the store saying a tote had been left and to please contact to arrange pick up. Phoned the unhelpful customer service dept and was eventually passed on to click and collect who informed me that I had to deal with it instore. Goes to store who have lost the tote so no idea what's been left. No shopping and no refund. Customer service is appalling with a couldn't care less attitude. will not be shopping at Aldi again.”

Helpful Report

Posted 4 years ago

“ABSOLUTELY HORRIBLE EXPERIENCE AT THIS STORE ALMOST EVERY VISIT. I HAVE BEEN SHOPPING AT THIS STORE FOR OVER A YEAR AND IVE HAD ENOUGH!!!!!!!! IM NEVER GOING TO SHOP AT ALDI TODAY AFTER TODAYS EXPERIENCE. RUDE EMPLOYEES IGNORING YOU AND TALKING TO COLLEAGUES INSTEAD , THROWING MY.PRODUCT OVER THE COUNTER ON THE FLOOR WHILE SCANNING, HORRIBLE MANAGEMENT AND ALWAYS EMPTY SHELVES AND THE EMPLOYEES GIVE ABSOLUTELY 0 FUCKS ABOUT CUSTOMER EXPERIENCE. I HAD TO WAIT 20 MINUTES TO GO THROUGH A ONE PERSON QUEUE BECAUSE THE PERSON IN FRONT OF ME SPILLED SOME WHIPPED CREAM AND THE ALDI EMPLOYEE STARTED SLOWLY CLEANING EACH AND EVERY PRODUCT IN DETAIL BEFORE SCANNING IT ABSOLUTELY OUTRAGEOUS THEN HE LEAVES HIS TILL HALFWAY THROUGH WHEN HE COULD CLEARLY SEE I WAS IN A RUSH. NO APOLOGIES FOR THE DELAY NO HELLOS NOTHING!!!!!!!!! CUSTOMERS BEHIND ME WERE GETTING FRUSTRATED AS WELL BUT IVE HAD ENOUGH WITH ALDI AND ITS INFERIOR CHOICE OF PRODUCTS LOW QUALITY ONIONS LOW QUALITY PRODUCTS HORRIBLE SERVICE EMPLOYEES RUNNING OVER YOU WITH PALLETS TAKING THEM ON ISLES AT PEAK TIMES STOPPING EVERYONE IN THEIR WAY. IF YOU WANT YOUR SHOPPING EXPERIENCE TO BE AS STRESSFUL AS POSSIBLE THEN VISIT YOUR NEAREST ALDI. I WILL NEVER VISIT THIS PLACE AGAIN UNTIL ALDI DECIDES TO GIVE A DAMN ABOUT THE PEOPLE THAT PUT MONEY IN THEIR POCKETS.”

Helpful Report

Posted 4 years ago

“I purchased a petrol pressure washer and they sent me an email for an honest review to witch I did but I normally don’t the product was actually really good but the delivery service was terrible considering I paid for delivery was a week before it was even shipped and because I put this in the review they said It didn’t meet there regulations and guidelines it couldn’t be published so why ask me to be honest in the first place”

Helpful Report

Posted 4 years ago

“for the third time they didn't have what was in their ad. the only management type people I saw didn't acknowledge the customers and headed towards the back room. As always didn't have enough cashiers. love Aldis in Morganton NC But I through With Tallahassee store!!”

Helpful Report

Posted 4 years ago

“Aldi forrest hills staff need to realise that without customers they are out of job .Management need to give them an eduction on how to treat customers with respect,they have lost me !ha”

Helpful Report

Posted 4 years ago

“I bought a trolley jack from aldi in February because it was a good deal, when I first used it in May the wheel snapped off. I took it back to store and was told they only would deal with items up to 1 month after that I had to go through the 3 year warranty company that is in Germany I contacted them via email on the 4th May about it and after answering roughly once a week asking me for the same details of receipts etc each time I am still waiting today the 28th May for an answer to another email I sent them 5 days ago with information they wanted. I think the 3 year warranty is a gymic and all they do is try to frustrate you into giving up”

Helpful Report

Posted 4 years ago

“purchased a wardrobe it got damaged in transport on the way didn’t receive it, I then rang aldi 3 times and got told numerous different things what would happen next I rang up again a few days later and asked can I order a new one instead of being refunded, 3 weeks later I still have no wardrobe. I have cancelled the order and told I have to wait 2 weeks for money back. I will never order again from aldi”

Helpful Report

Posted 4 years ago

“Aldi mousaka very poor hardly any potatoes, bland in flavour, will not be buying again”

Helpful Report

Posted 4 years ago

“Left a review two months ago and disgusted at your poor response. Blamed non delivery on courier losing product! You never had decency to apologise. Put us off your online service. Sadly have had to warn numerous friends and family. Your customer care package has sadly been lacking.”

Helpful Report

Posted 4 years ago

“there a notice in every shopping car park saying we can stay for 90 min for free but when me and the wife went shopping in Billingham shopping we stayed for 56 min only but had letter sent to us from ParkingEye parking charge amount £70 .00 pay this parking charge is discounted to £40.00 if paid within 14 days so we wont be shopping at Aldi anymore”

Helpful Report

Posted 4 years ago

“Purchased special buy item & arrived super quick but smashed to bits.Opened package and glass everywhere.The packaging wasn’t fit for purpose.”

Helpful Report

Posted 4 years ago

“If there was a zero rating I would give it.. Dont trust the online ordering of special buy products. After joining online virtual Q at 5am in April and securing a corner suite, the courier XDP lost it.... Aldi waited almost a month before investigating. I requested they send same suite from new stock advertised due in May. But they have refused. Totally against my wishes they have refunded even though they are hyping the product as back in stock soon (23 May.. ) I now have matching stools and cushion covers but no suite. Apalling customer service, including from the CEO who offered a goodwill gesture of £40. They totally miss the point. It's not discount that is required it is the suite purchased on line but which Aldi's chosen courier lost in transit. I think a change of courier is required as there are other reviews with similar experience. Also worrying is lack of environmental issues. The courier took 6 journeys to deliver 5 of my 6 items. They used old diesel vans and couldnt open the rear door for one parcel so had to make a 2nd journey. There seemed to have been no attempt to minimuse journeys by combining my order even though all the products were from the same furniture range. Huge carbon footprint for my order of Aldis rattan garden furniture (and still I have no corner suite).”

Helpful Report

Posted 4 years ago

“Aldi- XDP delivery never arrived. No notifications after initial email saying it was collected. Unable to contact them. No replies. No explanation. Not helpful, won’t order from Aldi online again. Might be great products and prices but no good if you don’t deliver or tell me!”

Helpful Report

Posted 4 years ago

“Tried to return an Aldi special buy as it was faulty. I did not have the receipt but I could prove by a credit card statement I had shopped in store. Manager very condescending and I felt so demined I left with the faulty item. He wanted me to prove what time I had been in store. Also there is no customer services so you have to sort at the till holding others customers up and this is embarrassing. My dignity worth more than the £15. Can only advise other customers that taking something back that's faulty can be very uncomfortable and you are made to feel in the wrong.”

Helpful Report

Posted 4 years ago

“Aldi has some very nice and reasonably priced seasonal items. I go on Sunday morning when the store opens to purchase what I like because those items go quickly. I think it is very unfair that there is not a limit on those items. I went for the outdoor welcome signs on April 25 when the store opened. There was a crowd rushing to get in. The isle was crowded and there were people purchasing up to 6 of them. I believe there should be a limit on these items just like certain food items because since there is a limited supply of these items also. It seems a fairer way for all your customers. I did make a purchase, but in a fair way for all those wanting to purchase theirs.”

Helpful Report

Posted 4 years ago

“Bought cordless circular saw, battery and charger on 31st Oct 2020. Used four times and saw lifeless along with a battery that will not charge. 15 days later of emails, CS wait time of 30+ minutes photo of receipt and more emails quoting they would give it 3 days when contacting the manufacturer...... Do not buy these from Aldi. It is a massive procedure hoping you cannot be bothered. In fact they gamble on their bloated procedure wearing folk down. No CS in store or helpful contact. Avoid like the plague.”

Helpful Report

Posted 4 years ago

“I bought a product from Aldi which was found to be defective. Reporting the problem to Aldi & requesting a replacement has led to a catalogue of incompetence, inefficiency & poor service. I spent over 90 minutes waiting for my call to be answered, I was told my replacement request would be dealt with urgently- IT WASN'T. Aldi completely ignored my request for a replacement product & started processing a refund instead. A number of complaint emails are still yet to be answered. The UK arm of Aldi certainly isn't being run with German efficiency. If you buy from Aldi & something goes wrong (which it probably will with the poor quality of goods being supplied) don't expect Aldi to rush to your assistance.”

Helpful Report

Posted 4 years ago

“Absolutely an apaling Customer Service quoted 5 to 7 working days delivery 14.working days later Still waiting on delivery Numerous phone calls to customer service and not even one person has updated or replied to me Totally unprofessional customer service”

Helpful Report

Posted 4 years ago

Aldi is rated 2.5 based on 1,361 reviews