Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,343 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,343 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Last night I tried to register and place an order for Click and Collect as a Senior Citizen customer of Aldi of many years standing. I managed to get a slot and eventually to order most of which I required and went to checkout. Then the problems started! - my payment of £34 was declined - thinking I had entered an incorrect number I started again - payment declined told to contact my bank for a passcode - phoned bank who cannot issue said code as ido not have a mobile! - phoned Aldi who told me that I must have this as I am a new customer! - asked my daughter for help and she entered her details but my address - got to payment and it keeps coming up with the Sheppey Store Kent, when we are in Bexhill East Sussex - a 250 mile round trip? Would a farce. Do you not want customers - I am not the only person in the UK without a mobile, why are you discriminating against me by preventing me from availing myself of this service when I am a Vulnerable Person during this pandemic? Shame on you Aldi”

Helpful Report

Posted 4 years ago

“I am very disappointed with my past shopping experience with Aldi's. When I last visited the location in Sabraton WV I was confronted with a very rude employee who ran to the phone to call the police because I would not wear a mask due to my religious beliefs. This is discrimination and I completed a complaint and have not been back since. I have decided to do curbside pickup and prices are more. I did a google search on this and states they are about 17% more, that is quit a bit of a difference. I was going to shop for 2 households for the month but I think I will be taking my business somewhere else.”

Helpful Report

Posted 4 years ago

“I made a point of driving to Aldi at ferry rd Cardiff this morning,, specifically to purchase a halogen oven/fryer.. It was advertised in the leaflet ,, on sale on the Thursday 7th Jan 2021. I asked one of the assistants where they were stacked.. only to be brushed off with a couldn't care attitude, with no explanation at all, as to why they hadn't been delivered.. she just carried on stacking, left me standing there dumbfounded.. Come on Aldi if you advertise that a product will be for sale, then deliver it, and train your staff to be more friendly and courteous.. This is not the first time I've been brushed off with poor attitude, your staff are always to busy to approach, I've noticed over the years of shopping in Aldi. Thank you John Bailey..”

Helpful Report

Posted 4 years ago

“Don't use click and collect. I recently did a click and collect. There were substitutions I returned no refund was given the store took the stuff back charged the click & collect fee. So I paid about £10 for click and collect. Guess what cant amend the shopping once ordered??”

Helpful Report

Posted 4 years ago

“Refund still waiting for refund its been over 3 weeks. They are quick to take ur monies but very slow in giving it back. Never recommended aldi to anyone or shop in aldi.”

Helpful Report

Posted 4 years ago

“The quality of organic products are not quality. In fact, I can find more REAL organic products at WalMart! I will stay with Natural Grocers, my items at Wal-Mart and Swanson Health Products. I may be spending more but I know I am getting real food.”

Helpful Report

Posted 4 years ago

“Just tried the cod loin wrapped in bacon, what a disappointment no taste to the cod or bacon completely tasteless. Took longer to cook through than said on box. I am a loyal customer in Aldi and find most thing acceptable. This ruined a dinner for a friend.”

Helpful Report

Posted 4 years ago

“Regarding the comments from HR MANAGER. You of course are quite correct with all you say. That checkout person should be fired for their behaviour. It was not far from assault. Had it been me I would have stood my ground regardless. What a confounded cheek. Such behaviour is to be expected from them though. The Dover store in Kent seems to not argue about people packing at the checkout providing it is not at a snails pace. Today we are finally rid of the EU and with any luck this horrible company will go along with it.”

Helpful Report

Posted 4 years ago

“Aldi Basingstoke Road Reading (not my usual Aldi shopping store) disappointing experience today at 2.45pm. Covid queuing is a pain, changes from week to week in different stores, whereupon today a very rude abrupt aggressive store worker dictating, finger pointing, & wasn't happy I couldn't understand the queuing rules & then had the blatant nerve to sarcastically answer me back when I tried to challenge her on her behaviour. Shall bypass this particular store in future.”

Helpful Report

Posted 4 years ago

“Aldi's two stores in Silver Spring, MD carry over ripe berries. poor quality produce (like shriveled potatoes) and frequently are out of common staples. I sent a note to customer service and received a canned response that had no relevance to my complaint. An email sent to the CEO was blocked (I guess he has heard enough) , and phone conversation with a manager in customer service went no where as she insisted that she is here to help but could not articulate what help she can provide. Aldi is selling low quality foods at reduced prices and it is not a bargain. Lidl is coming to Silver Spring and I am sure many people will shop there. The prices are slightly higher but the quality is superb”

Helpful Report

Posted 4 years ago

“Aldi advertised mini beef wellingtons available from 19th December I visited the Walkden store at 7am much earlier than usual on three occasions but still none available one day there was a shelf sign showing where they should be the second day at 7am even the shelf sign had gone and Sam’s thing with the scallops and chorizo rubbish!”

Helpful Report

Posted 4 years ago

“No packing at the till! This rule is simply absurd. I am a speed shopper, supper organised with my large IKEA bags lining the trolley ready to throw the items in and get out. Last night in Aldi Somerford the cashier stated no packing, I politely said I will be much faster as all I do it throw items into the bags. She said NO. I reassured her it would be no different for her and that it would be quicker for all concerned. She got up out of her kiosk took out my 2 IKEA bags and put them on the floor saying NO you will not. I asked her why Aldi have this rule. Her response was that ‘it is not fair on other customers.’ I would like to understand the real reason for this decision because if it is ‘speed’ I can honestly confirm it is faster for me to simply push the items into my IKEA bag than it is to place them into a deep trolley!!! This process doubled the time at the till for her and I. A little advice from one who works with people all day every day. ‘Seek to understand and assess the individual situation with kindness rather than imply rules simply for the sake of rules!!! ‘”

Helpful Report

Posted 4 years ago

“Bought the Carlos takeaway bacon double cheeseburger pizza and for £1.95 I found the quality of it terrible, stuck to the baking tray and all broke up, even though I followed instructions, a very poor pizza indeed, won't buy it again”

Helpful Report

Posted 4 years ago

“I ordered some Christmas lights from their online store and two weeks later they messaged me to say they were out of stock. It was too late then to order any from anywhere else for them to be in time for Christmas and I do not go to the shops.”

Helpful Report

Posted 4 years ago

“Store chaotic Toilets filthy male assistant threw my shopping in my trolleyWhen I said I wanted to pu them in my bags he became very angry and shouted I was a troublemaker so that I can get a free bottle of wine! I'm nearly 80 years of age and just 5 feet tall Very distressing The manager in Eastbourne wasn't interested Appalling”

Helpful Report

Posted 4 years ago

“Went to Bakewell Aldi Saturday 12th December, so many people crammed into the isles it wasn’t safe, back in March and April there was someone on the door keeping numbers down,cleaning trollies and generally being helpful and I praised them for it to all and sundry,not now though, indeed completely the opposite,their behaving totally irresponsibly, risk them if at your peril.”

Helpful Report

Posted 4 years ago

“Terrible customer service on the phone and online. Received faulty item so returned. Tracked and traced return and Aldi has received. Aldi do not send confirmation of return neither informing me about refund. Contacted Aldi by phone and after lengthy phone calls they cut you off and never phone back. Request to talk to a manager and none contact. Phone customer service inform you off different info. Contacted social media and they do nothing. Aldi do everything to keep your monies and refuse refund. Appalling customer service. Buyer beware do not shop with Aldi until they improve policies and provide a good customer service. I have no option to go to ombudsman and also attempt to get a refund by my bank.”

Helpful Report

Posted 4 years ago

“I got in touch with Aldi at the end of October to have a copy of my online purchase of a stroller, having an upcoming flight in December I thought well ahead. Every week they send a wrong receipt or nothing at all, only the whorehouse could deal with it apparently and they didn’t do anything. Someone got in touch beginning of December , they were the guarantee company and they were going to deal with it on my behalf, I have to wait further 9 days... guess what ??? 9 days have gone and NO ONE GOT IN TOUCH ! Disgusting appealing service! They don’t care if theire customers”

Helpful Report

Posted 4 years ago

“Got stopped in the Ashton under lyne store and my bags searched because they didn't have the item I wanted and I was leaving the shop with nothing.I had my granddaughter with me.I will never go into that store again .I'm glad I kept the receipts for the items I'd bought in other shops.”

Helpful Report

Posted 4 years ago

“Suarez Red Wine was like vinegar! Awful. Not for me. You get what you pay for.”

Helpful Report

Posted 4 years ago

Aldi is rated 2.5 based on 1,343 reviews