“did a click and collect and recieved a message from the store saying a tote had been left and to please contact to arrange pick up. Phoned the unhelpful customer service dept and was eventually passed on to click and collect who informed me that I had to deal with it instore. Goes to store who have lost the tote so no idea what's been left. No shopping and no refund. Customer service is appalling with a couldn't care less attitude. will not be shopping at Aldi again.”
“ABSOLUTELY HORRIBLE EXPERIENCE AT THIS STORE ALMOST EVERY VISIT. I HAVE BEEN SHOPPING AT THIS STORE FOR OVER A YEAR AND IVE HAD ENOUGH!!!!!!!! IM NEVER GOING TO SHOP AT ALDI TODAY AFTER TODAYS EXPERIENCE. RUDE EMPLOYEES IGNORING YOU AND TALKING TO COLLEAGUES INSTEAD , THROWING MY.PRODUCT OVER THE COUNTER ON THE FLOOR WHILE SCANNING, HORRIBLE MANAGEMENT AND ALWAYS EMPTY SHELVES AND THE EMPLOYEES GIVE ABSOLUTELY 0 FUCKS ABOUT CUSTOMER EXPERIENCE. I HAD TO WAIT 20 MINUTES TO GO THROUGH A ONE PERSON QUEUE BECAUSE THE PERSON IN FRONT OF ME SPILLED SOME WHIPPED CREAM AND THE ALDI EMPLOYEE STARTED SLOWLY CLEANING EACH AND EVERY PRODUCT IN DETAIL BEFORE SCANNING IT ABSOLUTELY OUTRAGEOUS THEN HE LEAVES HIS TILL HALFWAY THROUGH WHEN HE COULD CLEARLY SEE I WAS IN A RUSH. NO APOLOGIES FOR THE DELAY NO HELLOS NOTHING!!!!!!!!! CUSTOMERS BEHIND ME WERE GETTING FRUSTRATED AS WELL BUT IVE HAD ENOUGH WITH ALDI AND ITS INFERIOR CHOICE OF PRODUCTS LOW QUALITY ONIONS LOW QUALITY PRODUCTS HORRIBLE SERVICE EMPLOYEES RUNNING OVER YOU WITH PALLETS TAKING THEM ON ISLES AT PEAK TIMES STOPPING EVERYONE IN THEIR WAY. IF YOU WANT YOUR SHOPPING EXPERIENCE TO BE AS STRESSFUL AS POSSIBLE THEN VISIT YOUR NEAREST ALDI. I WILL NEVER VISIT THIS PLACE AGAIN UNTIL ALDI DECIDES TO GIVE A DAMN ABOUT THE PEOPLE THAT PUT MONEY IN THEIR POCKETS.”
“I purchased a petrol pressure washer and they sent me an email for an honest review to witch I did but I normally don’t the product was actually really good but the delivery service was terrible considering I paid for delivery was a week before it was even shipped and because I put this in the review they said It didn’t meet there regulations and guidelines it couldn’t be published so why ask me to be honest in the first place”
“for the third time they didn't have what was in their ad. the only management type people I saw didn't acknowledge the customers and headed towards the back room. As always didn't have enough cashiers. love Aldis in Morganton NC But I through With Tallahassee store!!”
“Aldi forrest hills staff need to realise that without customers they are out of job .Management need to give them an eduction on how to treat customers with respect,they have lost me !ha”
“I bought a trolley jack from aldi in February because it was a good deal, when I first used it in May the wheel snapped off.
I took it back to store and was told they only would deal with items up to 1 month after that I had to go through the 3 year warranty company that is in Germany
I contacted them via email on the 4th May about it and after answering roughly once a week asking me for the same details of receipts etc each time I am still waiting today the 28th May for an answer to another email I sent them 5 days ago with information they wanted.
I think the 3 year warranty is a gymic and all they do is try to frustrate you into giving up”
“purchased a wardrobe it got damaged in transport on the way didn’t receive it, I then rang aldi 3 times and got told numerous different things what would happen next I rang up again a few days later and asked can I order a new one instead of being refunded, 3 weeks later I still have no wardrobe. I have cancelled the order and told I have to wait 2 weeks for money back. I will never order again from aldi”
“Left a review two months ago and disgusted at your poor response.
Blamed non delivery on courier losing product!
You never had decency to apologise.
Put us off your online service.
Sadly have had to warn numerous friends and family.
Your customer care package has sadly been lacking.”
“there a notice in every shopping car park saying we can stay for 90 min for free but when me and the wife went shopping in Billingham shopping we stayed for 56 min only but had letter sent to us from ParkingEye parking charge amount £70 .00 pay this parking charge is discounted to £40.00 if paid within 14 days so we wont be shopping at Aldi anymore”
“If there was a zero rating I would give it..
Dont trust the online ordering of special buy products. After joining online virtual Q at 5am in April and securing a corner suite, the courier XDP lost it.... Aldi waited almost a month before investigating. I requested they send same suite from new stock advertised due in May. But they have refused. Totally against my wishes they have refunded even though they are hyping the product as back in stock soon (23 May.. ) I now have matching stools and cushion covers but no suite. Apalling customer service, including from the CEO who offered a goodwill gesture of £40. They totally miss the point. It's not discount that is required it is the suite purchased on line but which Aldi's chosen courier lost in transit. I think a change of courier is required as there are other reviews with similar experience.
Also worrying is lack of environmental issues. The courier took 6 journeys to deliver 5 of my 6 items. They used old diesel vans and couldnt open the rear door for one parcel so had to make a 2nd journey. There seemed to have been no attempt to minimuse journeys by combining my order even though all the products were from the same furniture range. Huge carbon footprint for my order of Aldis rattan garden furniture (and still I have no corner suite).”
“Aldi- XDP delivery never arrived. No notifications after initial email saying it was collected. Unable to contact them. No replies. No explanation.
Not helpful, won’t order from Aldi online again. Might be great products and prices but no good if you don’t deliver or tell me!”
“Tried to return an Aldi special buy as it was faulty. I did not have the receipt but I could prove by a credit card statement I had shopped in store. Manager very condescending and I felt so demined I left with the faulty item. He wanted me to prove what time I had been in store. Also there is no customer services so you have to sort at the till holding others customers up and this is embarrassing. My dignity worth more than the £15. Can only advise other customers that taking something back that's faulty can be very uncomfortable and you are made to feel in the wrong.”
“Aldi has some very nice and reasonably priced seasonal items. I go on Sunday morning when the store opens to purchase what I like because those items go quickly. I think it is very unfair that there is not a limit on those items. I went for the outdoor welcome signs on April 25 when the store opened. There was a crowd rushing to get in. The isle was crowded and there were people purchasing up to 6 of them. I believe there should be a limit on these items just like certain food items because since there is a limited supply of these items also. It seems a fairer way for all your customers. I did make a purchase, but in a fair way for all those wanting to purchase theirs.”
“Bought cordless circular saw, battery and charger on 31st Oct 2020. Used four times and saw lifeless along with a battery that will not charge. 15 days later of emails, CS wait time of 30+ minutes photo of receipt and more emails quoting they would give it 3 days when contacting the manufacturer......
Do not buy these from Aldi. It is a massive procedure hoping you cannot be bothered. In fact they gamble on their bloated procedure wearing folk down. No CS in store or helpful contact. Avoid like the plague.”
“I bought a product from Aldi which was found to be defective. Reporting the problem to Aldi & requesting a replacement has led to a catalogue of incompetence, inefficiency & poor service. I spent over 90 minutes waiting for my call to be answered, I was told my replacement request would be dealt with urgently- IT WASN'T. Aldi completely ignored my request for a replacement product & started processing a refund instead. A number of complaint emails are still yet to be answered. The UK arm of Aldi certainly isn't being run with German efficiency. If you buy from Aldi & something goes wrong (which it probably will with the poor quality of goods being supplied) don't expect Aldi to rush to your assistance.”
“Absolutely an apaling Customer Service
quoted 5 to 7 working days delivery
14.working days later
Still waiting on delivery
Numerous phone calls to customer service and not even one person has updated or replied to me
Totally unprofessional customer service”
“Received my product which was quite large. There were four screws missing. Contacted Customer support for assistance. Totally rude and unhelpful. Only help I was given was to return the product. I even offered to purchase the screws if they could advise type, size etc. No information or support given only advice given was to send back product. Extremely disappointed”
“I ordered photos from Aldi Photos on the 23rd of March, it's now the the 11th of April, thats 19 days to get the photos and im still waiting. I got really annoyed as I wanted to send them in a birthday card myself, so ordered them from another website and got them to the door in two days for a similar price.
I only ordered 9 photos. The price was quite cheap but I would never use them again and would strongly advise others not to either. DO NOT USE ALDI PHOTOS THERE ARE MUCH BETTER EQUALLY PRICED ALTERNATIVES OUT THERE.
jamie”
