“What’s going on at aldi bought bramwells quixo gravy granules for meat have they changed the recipe.it does not dissolve like it use to full of small lumps returned my 2 tubs for a refund I have shopped at my Romiley store since it opened .i have noticed a change in a number of products stew steak fat and grizzle.dishwasher tablets don’t wash as good .gone back to Asda. Bardon.”
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“I have been to your little Venice shop since it has opened I live near but when I go in to buy shopping and sometimes wine I always get sales assistant saying you having a party or you should stop buying drink but I always wonder if I was buying 4 or 5 cakes would they say the same thing if persons do not drink that fine by me but if Iam buying 6 wine maybe a month so now I go to your Kilburn shop or Sainsbury's it the same price which is sad because I only live 8min away from your shop maybe the manger should have a word I also work in retail would not dream of saying this to a customer”
“I would like to lodge a complaint regarding the disgusting service I received during my recent visit to the Aldi store near the Magic Roundabout in Swindon at 8:25. I was asked by the assistant to return some unwanted fruits while using the self-service till, which I found to be unacceptable. As a customer serving myself and paying at Aldi, I am extremely disappointed with the level of service provided.
Your staff on a self service till not there to hang around! They are meant to help! You need to give them more training!”
“I was on break, went to buy a drink and few things I will be needed for dinner
I finished at the pay point,noticed I need id for drink.
I tried showing him from my point, because of the nature of my job, he shove my phone away, without listening to me
As a customer rep, you can talk to the customer without raising your voice
But no he should that he is a rascist and black people are not welcome in the store
I had to call my colleague to come with the id, in between the manager came, he was the rude of all.
You can address a customer without been rude! Countless times to show my id on my phone even if I don’t get the drink was abortive
I was embarrassed, but I learnt a lesson, I take my money elsewhere where, where the understand customer rapport, not showing his ego, however it’s gonna be my last time there.
Hope they go for training and work on customer relationship
Good luck”
“We bought Ashfield Grill Minted Lamb Shoulder Chops and what little meat on these mainly bones was fatty - literally 4 small bite full of meat per chops from a 2 chop pack at 420g must have been 400g of bone”
“Micro rice contaminated with dead flesh but aldi said it was mold looking at picture we sent lies I took it back to shop I’m plastic container 16mile round trip the first manager said that it s not mold it flesh I was told it would be collected and taken to their lab it was never collected as I found out when I went to see yet another manager who said it had been in office for two weeks but need had not looked at it but put it in bin it all lies from the start I was then offered £5 what an insult it cost more than that in fuel to take it back then they offered 10£ they sold contaminated food that could have killed somebody if they had eaten it for example people with sight loss funny thing is I think it is a smelly dirty chain of shops who cut on quality to make you think it cheaper but it not just rip off you get less in weight for your money I have been in some shops to look but way before this I knew it sold rubbish it was a friend said to me did I want anything from ludlow that I need up with rubbish I never did shop there all that chain have stale dirty smell maybe it all those dead rats like what was in rice I spoke to E H Shropshire and aldi told them same lie hope that put you off shopping at a inept chain inept means on fit for purpose still not had any compensation shame on them”
“The ground beef with the blue tag. Sorry, threw away package. The hamburger was grainy, as though sawdust was in it. Virtually no taste. Don't buy it.”
“I am an Asian Hijabi female and have been buying from the same Aldi for 4 years. Today morning when I went to the checkout till the staff asked me to pick up my bags which I have never experienced. It was very humiliating as I didn’t see her asking anyone ahead of me. And when I enquired why is she asking me as she’s being racist. Her response was that it’s an Aldi policy. Why the policy is not effective with the other customers? My question to everyone reading this post is how many times have you been asked to pick up their empty grocery bags to see what’s under.”
“Worst meat ever. Today I’ve eaten the worst beef medallions ever. It was tasteless and impossible to chew. It says 21 days matured but it was awful. I would like to know how they manage to provide such awful meat. My advice for everyone: Go buy from a proper butcher. You buy it cheap from Aldi but after spending all the energy, it comes to the same price. What a disappointment”
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“Staff at Muller road Bristol are poorly trained and rude- wanted to pay for goods at the self service. Instead, the sales assistant looked into my bags and then demand maned to see receipts. And treated me like a shoplifter- clearly one that wanted to pay for goods at the till. Was made to feel like a criminal. Their online complaints process doesn't work ie doesn't recognise the postcode for the store. Had to send letter in post - still no response.”
“Ruined clothing - worst customer service
I placed a click and collect order. Went to the store, collected the shopping and went home. Noticed a bottle of bleach had leaked over a large number of items. Called Aldi who wanted photos of this and told me to go back to the store. The store replaced those items in that particular bag and refunded my click and collect charge along with a token bunch of flowers.
I then noticed whilst in the store that a bleach stain had now shown up on my T-shirt. I showed the manager who told me to call customer service again. I did this and sent photos of my damaged item and a link to the website showing the cost of the £40 top. I was told that because I do not have a receipt (who keeps a receipt once you know you are keeping an item???) that they would only refund £30 in store vouchers. No kind of compensation for all the stress and inconvenience! Why would I want store vouchers for someone that I know longer want to shop at?
Dealing with customer service both on the phone and through email is shocking. They genuinely don't care. No emotion at all and made me feel like my situation was insignificant. Now they are not even replying to my emails!!!!”
“I was charged for products that I did not purchase. I don't buy potatoes or chocolate due to being type 2 diabetic.
Added to this that they want to search my bags before I'm allowed to use them. I thought that in the UK we were innocent until proven guilty.”
“I normally shop at Lidl but as Aldi Witham had self service tills put in I thought it would be quicker. Wrong. They are never open. Apparently not enough staff. Rotas need changing etc etc. Very annoying. Back to Lidl.”
“I went to Aldi Yeovil do my full weekly shop today and was disgusted when they demand to search my empty bag before they would serve me.
I think it's disgusting that Aldi make you feel like a theft.
I DO NOT STEAL
The girl at the till and the manager of the Yeovil Aldi store were very rude and called me rude because I questioned it asking do I look like I would steal.
They have no right to go through my bags.
I thought that the customer was always right!!
Aldi you will lose many customers by continuing with this so called policy one being me and all of my friends and family who I will tell what happened.”
