Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,343 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,343 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would just like to congratulate my local Aldi store in Kidsgrove. I always find that the staff are pleasant and helpful. I was served today by Debbie and could not fault her assistance. The store was not overcrowded and the traffic light system works extremely well.”

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Posted 4 years ago

“Prob not the place to say it but how could you put up an add with turkey and ham that’s over cooked , Tesco win hands down B”

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Posted 4 years ago

“I have bought several cans of Activ deodorant recently , where the spray/atomiser stops working after a couple of uses. When contacting customer services I am told they can only be returned or exchanged with a receipt. Surprisingly I don't hang on to my shopping receipts for weeks. Very disappointed in product and "customer service"”

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Posted 4 years ago

“Fake products Aldi why is the 39pence Aldi Cream crackers sometimes tasty and most times tasteless and bland like ply wood? The ginger l bought was pale green inside like it was artificially grown in a factory, not naturally planted? Not to mention the arrogant unhelpful rude staff What a chicanery !!!”

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Posted 4 years ago

“I have been a loyal customer at Aldi long before you built your large superstores but after my experience this morning at your Fulwood Preston store I will not be returning certainly not until Covid is under control. No trolleys are sanitised, the sanitiser containers which there were two one was completely empty and the other nearly empty [this was this morning at 10.30 a.m.] No control on how many people enter the store and there were several customersnot wearing masks the age of these persons males between 20-30 years old. Also a large number of staff were not wearing masks. According to your website it is "mandatory to wear masks in your stores". One particular man was sniffing coghing and spluttering over the food regularlys putting his hand to his nose and then handling food. I brought this to the attention of one of your staff also the lack of face masks and was met with a "blank" look. When I reached the checkout and was paying for my goods one of these men attempted to come very close to me when I politely asked him to "give me some space and mentioned he was not wearing a face mask". As a customer in your store I expect your Company to employ suitable staff to marshall the store and not take such a cavalier approach to a very serious virus. As of 22 Nov there were over 6,500 confirmed Covid cases in Preston!”

Helpful Report

Posted 4 years ago

“No customer service 13 people in one line. Only 2 cashiers open, finally they opened another line This no way to treat customers. Could you see Shoprite w 13 people in line?! It boils down to corporate greed, too cheap to hire another person, rather keep it in THEIR pockets!!!!!!!!!!!!!!!!!!!”

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Posted 4 years ago

“I went into Aldi in Dover this morning 16/11/2020 at 0930. It was packed with only one checkout open and queues right to back of the store. Not only that but there was no social distancing whatsoever!! I beat a hasty retreat. Utterly disgraceful AND SHAME ON THEM.”

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Posted 4 years ago

“My name is Monica,l went for shopping at your store at Reynella around 630pm and the cashier who was a lady was soo very rude to me ,until l asked her if she has problem serving me because am an African origin,if you want any details of what happened give a call with this number . I shop there regularly and as from today no more shopping there.”

Helpful Report

Posted 4 years ago

“Avoid Aldi Walkden !! Duty managers do not know how to handle their staff, customers service is beyond poor, head offie are just as bad at lying - was assaulted by their security guard, the statements from the Aldi “investigation” do not match the police statements and coincidentally there’s no cctv. Other reviews show how vile the security guards are at this store!!”

Helpful Report

Posted 4 years ago

“Ordered an item online, 3-5 days delivered confirmed.Aldi emailed me on 5th day to say it had been dispatched. The final day it should have been delivered. Notified customer services, who fobbed me off time and time again. Each customer service agent had a different excuse concerning where my item was. No tracking information was available. Apparantly I was told that I had to wait 10 working days from when I placed the order before anything could be done for me by one customer service advisor, the others made up their own version just to get me off the phone. Spoke to 5 people altogether during the 10 working days as the item never arrived but no joy. I asked to speak to a manager and was told that wasn't possible, but how I could request a call back from one within 48 hours and then I was told however this wasn't guaranteed. I have made a complaint, which is awaiting a reply, and intend to inform the CEO of my experience, as the situation will not improve for anyone if they are not made aware of how customers are being treated by their customer service department. They showed no interest what so ever, but take ones money quick enough no problem there. I am waiting now for a customer service manager to call me back. It remains to be seen whether this will happen. Dreadful, appalling service.”

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Posted 4 years ago

“If you have the need to visit Sheerness Aldi dont ask a member of staff where a certain product is -they have rules whereby they can only give directions from point where they are and are not allowed to show by walking and taking customer there -believe me this was the manager informing me and I agree as it must be tiring”

Helpful Report

Posted 4 years ago

“purchased a slow cooker from Aldi. It went wrong, i emailed the support department shown on the user manual for help. Auto reply - no help there Tried phoning them - 4 times no answer after about 25 minutes on each occasion. email customer services - only be patronised by asking if I was contacting the right department for service, ignoring the fact that I could not get an answer from them, asked to be contacted by manager - ignored. Tried contacting various manager by email - ignored by all. Item not repaired. Will be doing my main shop elsewhere from now on.”

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Posted 4 years ago

“I have been waiting since 17th August for a credit against a faulty Hammer drill, promises never kept despite at least 6/7 e mails. Now they are avoiding giving me the e mail address of there MD”

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Posted 4 years ago

“I went to the new Aldi today.. Never again. Stop chucking the shopping at us at the tills and I think it's a good time for Aldi bosses to look AND take note of ALL THE ONE STAR REVIEWS don't ypu think it's telling you SOMETHING.”

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Posted 4 years ago

“The quality of their food used to be very good. Now it is awful, Aldi is keeping prices nearly the same but the quality is noticably lower. I am now shopping more at Lidl or Morrisons. Quality far superior. Do they think that we won't notice? Well we do.”

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Posted 4 years ago

“No surprises about the masks review from Robin. Aldi most likely do have rules for staff but managers for this company are hard to come by as all the best seem to have gone to other companies. It is not a nice company to work for. As for Robin's age? This company discriminate against the elderly and less able and in some of their stores it is disgracefully obvious. The answer is to go elsewhere.”

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Posted 4 years ago

“Green thia curry , New version rubbish , nothing wrong with the old one , won't be buying anymore , shame old version a lot tastier ,”

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Posted 4 years ago

“Returns/refunds not the greatest with products with issue. Purchased the attached last week with an expiry of the end of next year. Basically just offered a refund if I go into store/exchange. Lucky I didn't pour it out without really looking as all the mould would have been under the stuff that looked okay.”

Helpful Report

Posted 4 years ago

“I visited the Aldi Store in DARTFORD 09.45 today 13.10.20. Several customers (4) I noted on my travel round the aisles, were not wearing protective masks. 5 of the shelf fillers were not either. I raised this with the checkout person who said that they had been told not to approach any person not wearing a mask. What about the staff? I asked to speak to the manager, Richard, who had no mask either. He said that it was a Company direction not to approach customers. I asked to take it further and was given a phone number. This connected me to a very polite man who said (and I paraphrase) that he could not defend the dangerous laxity. These people were handling and breathing over packeted and raw goods on the shelves - possibly coating these with Covid -19 virues for everyone else to be infected by. I am 83 and "vulnerable". Their conduct demonstrates their real care - not the dozens of notices stuck on every window. The complaint reference is A1861050.”

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Posted 4 years ago

“Aldi located at Dania Beach ,Florida 10/12/2020 @12:02 The most rude employee I have ever found. Her name LaShonna( on my receipt ) While I was on position to pay, LaShonna left her cash register and went to reach for the costumers behind me, passing them just in front of me. She took their merchandise and proceed to check them out. Also rushing costumers on her cue and directing them to other cash register. When I asked why she was doing such an abusive act ,she responded: "Oh you didn't have to wait that long" It is a shame to be interacting with public in this disrespecful fashion . She is creating a bad reputation to the business that employ her. Please check your cameras and see that behavior in action !”

Helpful Report

Posted 4 years ago

Aldi is rated 2.5 based on 1,343 reviews