Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,361 Reviews

36 %

of reviewers recommend Aldi

Company Reviews

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Metrics

2.5

Based on 1,361 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you have the need to visit Sheerness Aldi dont ask a member of staff where a certain product is -they have rules whereby they can only give directions from point where they are and are not allowed to show by walking and taking customer there -believe me this was the manager informing me and I agree as it must be tiring”

Helpful Report

Posted 5 years ago

“purchased a slow cooker from Aldi. It went wrong, i emailed the support department shown on the user manual for help. Auto reply - no help there Tried phoning them - 4 times no answer after about 25 minutes on each occasion. email customer services - only be patronised by asking if I was contacting the right department for service, ignoring the fact that I could not get an answer from them, asked to be contacted by manager - ignored. Tried contacting various manager by email - ignored by all. Item not repaired. Will be doing my main shop elsewhere from now on.”

Helpful Report

Posted 5 years ago

“I have been waiting since 17th August for a credit against a faulty Hammer drill, promises never kept despite at least 6/7 e mails. Now they are avoiding giving me the e mail address of there MD”

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Posted 5 years ago

“I went to the new Aldi today.. Never again. Stop chucking the shopping at us at the tills and I think it's a good time for Aldi bosses to look AND take note of ALL THE ONE STAR REVIEWS don't ypu think it's telling you SOMETHING.”

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Posted 5 years ago

“The quality of their food used to be very good. Now it is awful, Aldi is keeping prices nearly the same but the quality is noticably lower. I am now shopping more at Lidl or Morrisons. Quality far superior. Do they think that we won't notice? Well we do.”

Helpful Report

Posted 5 years ago

“No surprises about the masks review from Robin. Aldi most likely do have rules for staff but managers for this company are hard to come by as all the best seem to have gone to other companies. It is not a nice company to work for. As for Robin's age? This company discriminate against the elderly and less able and in some of their stores it is disgracefully obvious. The answer is to go elsewhere.”

Helpful Report

Posted 5 years ago

“Green thia curry , New version rubbish , nothing wrong with the old one , won't be buying anymore , shame old version a lot tastier ,”

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Posted 5 years ago

“Returns/refunds not the greatest with products with issue. Purchased the attached last week with an expiry of the end of next year. Basically just offered a refund if I go into store/exchange. Lucky I didn't pour it out without really looking as all the mould would have been under the stuff that looked okay.”

Helpful Report

Posted 5 years ago

“I visited the Aldi Store in DARTFORD 09.45 today 13.10.20. Several customers (4) I noted on my travel round the aisles, were not wearing protective masks. 5 of the shelf fillers were not either. I raised this with the checkout person who said that they had been told not to approach any person not wearing a mask. What about the staff? I asked to speak to the manager, Richard, who had no mask either. He said that it was a Company direction not to approach customers. I asked to take it further and was given a phone number. This connected me to a very polite man who said (and I paraphrase) that he could not defend the dangerous laxity. These people were handling and breathing over packeted and raw goods on the shelves - possibly coating these with Covid -19 virues for everyone else to be infected by. I am 83 and "vulnerable". Their conduct demonstrates their real care - not the dozens of notices stuck on every window. The complaint reference is A1861050.”

Helpful Report

Posted 5 years ago

“Aldi located at Dania Beach ,Florida 10/12/2020 @12:02 The most rude employee I have ever found. Her name LaShonna( on my receipt ) While I was on position to pay, LaShonna left her cash register and went to reach for the costumers behind me, passing them just in front of me. She took their merchandise and proceed to check them out. Also rushing costumers on her cue and directing them to other cash register. When I asked why she was doing such an abusive act ,she responded: "Oh you didn't have to wait that long" It is a shame to be interacting with public in this disrespecful fashion . She is creating a bad reputation to the business that employ her. Please check your cameras and see that behavior in action !”

Helpful Report

Posted 5 years ago

“Repeated overcharging. Made to feel like a criminal when it is spotted and refund requested. Shouted at and bullied in store by managers standing one foot away from you. ALDI policy is NO APOLOGY. Aldi will try to get away with it as much as they can with impunity. Contents of email ignored and repeatedly just answered with machine code. Overcharging appears to be company policy.”

Helpful Report

Posted 5 years ago

“After more than 20 minutes in line at a till we was offered a simple "sorry for the wait" by our new server who was less than tolerable as a server. She ID'd me for my alcoholic drinks which was fair enough, she then asked my 14 year old daughter for ID for the paracetamol I purchased... she had just come from school and was still in uniform... I thought it was obvious after her being my daughter and showing my ID I am the one paying, but she refused to sell me the paracetamol (ironically she still sold me.the ciders...).. apparently everyone present has to have ID no matter their age... this was a joke, she is a kid! she cant even have any ID outside her school ID at her age! She insisted even a baby needs ID if present in my "group" (Aldi's definition of a family). So note, never go to aldi with a child if you plan to get some simple paracetamol... though your good for vodka or cider. Went down the road to tesco and laughed to the checkout clerk how pathetic it was, she found it ridiculous and even gave us a voucher for our next visit... Never going back to aldi again. Tesco got a new customer I guess. Funny they also failed all government guidelines regarding masks and distancing... what a joke.”

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Posted 5 years ago

“Aldi, the great British rip off.”

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Posted 5 years ago

“Terrible company. Please avoid their online purchase. I bought a television 3 weeks ago, till now no television. I requested for a refund, they said I should wait for another 14 days to get my money back. Terrible customer service. Be warned, avoid this company.”

Helpful Report

Posted 5 years ago

“I suppose the thing to do is read reviews of whatever store you intend to visit. That way nobody would end up going to this horrible company and staff would not feel compelled to write fake good reviews. I find it puzzling how this company have managed to retain a score of 46% all this time with so many negative reviews.”

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Posted 5 years ago

“Awful company take faulty goods back but keep your money. They are breaking all regulations regards refunds but couldn't care less. I have now handed the matter over to consumer advice.”

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Posted 5 years ago

“I was told to leave store at Sheerness by the manager-my crime ?I said to till girl that talking through me to next till girl isn't a good look-she gives attitude and says I'm being rude and manager comes over and she asks me to leave Also staff are not allowed to take customer to product should they ask Straight from managers mouth lol”

Helpful Report

Posted 5 years ago

“Crook Aldi is staffed by children and ran by a manager who doesn't want to tell his mates off. No social distancing is maintained by staff. They remove masks and cough constantly over the products they are unpacking. They are right behind you when you turn around and if you say anything you are met with rudeness. It's the females that are the worst, total attitude, black roots and fake eyelashes so caked in gunk that they look stoned. Then there's the tills, 1 and 2 open so your back to back and the cashier forces past you whilst your in the tiny till isle with your trolley, again you get attitude if you chastise them for it. The complaints are fed back to the store manager who does nothing and then the area manager who does even less. I've seen him speed into the car park and swerve into the space like he's in the wacky races and then leaps out of his car like he's 007. The store is a let down to Crook, none the wonder people say several staff are off with Coronavirus. I've started shopping elsewhere.”

Helpful Report

Posted 5 years ago

“WORST ONLINE SHOPPING EXPERIENCE EVER! I just want to return the faulty wardrobe . Took 3 day off work in total to wait in for a collection but your XDP carrier didn't turn up in 3 occasions, your customer service is not helpful either, just want to check if this is how a business like yours should run? WORST ONLINE SHOPPING EXPERIENCE EVER! order no.40238855”

Aldi 1 star review on 17th September 2020

Helpful Report

Posted 5 years ago

“Cheap prices at Aldi for sure, but sadly the quality is not there. Neither is social distancing. Strange company really. As nearly all the reviews on here are negative they cannot all be wrong. What is stranger is that this company obviously take no notice whatsoever of bad reviews and take steps to rectify them.”

Helpful Report

Posted 5 years ago

Aldi is rated 2.5 based on 1,361 reviews