Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,347 Reviews

36 %

of reviewers recommend Aldi

Company Reviews

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Metrics

2.5

Based on 1,347 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items not delivered after 3 weeks past order date. 2 emails and 65 minutes on phone calls to be told it was a warehouse issue, no I couldn't get a refund as it was past their 2 week policy. True. But I didn't change my mind- you never delivered the items so I was due a full refund on my order. Somewhat resolved after quoting back their policy on non-delivery on yet another email. Left with half an order delivered and disappointed children. Still waiting for all those promised callbacks.. Never shopping there again and warning everyone I know about ALDI.”

Helpful Report

Posted 5 years ago

“PLEASE DO NOT ORDER ONLINE AT ALDI!!!! I rarely write online reviews but feel the need to let people know the kind of company they're dealing with. I ordered a spa pool and accessory pack for £400 which was delivered to my billing address (I emailed as soon as confirmation received as noticed the error and called two days later to check but still delivered) - it is my old home which I have let out so know the tenants (a lovely young couple, both teachers). Aldi organised to have order picked up which the tenants messaged me when it was picked up - I called Aldi and they told me courier had picked up and was at depot waiting to be returned to Aldi at which point refund would be issued. All absolutely fine and I waited two weeks before calling back - Aldi then told me that not only had they not received order, the courier couldn't collect it. I told them I knew this to be incorrect as a few days earlier I had been to see the tenants. Aldi said they would investigate and get back to me. That was 3 months ago. In that time I have sent over 10 emails and called 8 times - I've had one email reply and on each call I get promised a call back from a manager. Not once have the ever called me back. Today i refused to get off call until spoke with a manager who was close to laughing about the situation and just said there's nothing we can do, unless you have proof that we received the item back (of course impossible) then we won't pay you anything back. I explained there was nothing else I could show and she couldn't care less, just said 'sorry, nothing we can do' and ended the call. I have shopped with Aldi for a long time and always had a great experience but this is beyond unacceptable, it is pure theft. Please don't order anything from them!!!!”

Helpful Report

Posted 5 years ago

“Waiting for my third 6 bottle online order since lockdown. Unlike other supermarkets, they take your money within 24 hours, then on my last order they tell me one bottle is out of stock, again unlike other supermarkets taking online orders, I cant replace with it with another bottle nor have I received a refund of £7.99 owed to me. No doubt I'll get the money they owe me at some point, but owing you money days in advance, then to be told they cant fulfil your order and also not allowing you to replace the the item with another is rank poor service.”

Helpful Report

Posted 5 years ago

“To whom this may concern I was a customer at store number 18 today for the first time. I went inside the store to purchase one thing a cartridge of butter. I absolutely love the fact that the store is well organized and clean. It was very easy for me to find the item that I was looking for, as well as other things because they were in the correct spot and labeled correctly. Unfortunately my first time experience at the store was not all so great. I was never greeted at the door or greeted by anyone in that store when I first walked in . By this being my first time experience at the store I was not sure where the butter or other items were located at . I unfortunately had to circle back twice around the store looking for the butter, because no one in the store ever approached me to see if I needed any assistance or help. I was only approached by a man named Tony Ramirez when I was leaving out the store. He approached me in a very aggressive unprofessional bothering way regarding a receipt. He stated that he never once saw me purchase The item which was in my hand, so he needed proof of the purchase. I stated to him that I was in the line with the young lady, and I have the receipt and change in my hand. He still insisted that he had to see the receipt which I showed him.Before Showing him the receipt he stated to me that he saw me double back walking around the store. Which indeed I did looking for the butter as well as other items that were in the store that I one day was hoping to purchase. I will no longer purchase any items or anything from this location or any ALDI store matter of fact. Never did I get a welcome or as well as a thank you for coming. Also when I walked inside the store Mr. Tony was helping a customer who stated that she was missing some fruit l, but he said it wasn’t on her receipt. When the young lady left Mr. Tony said out loud I don’t know who this lady think she was fooling, but I wasn’t having it she has to go on somewhere else with all of that and I quote. That was very unprofessional of him, and a supervisor or manager should conduct business with customers or in front of customer in that matter. In my opinion Mr. Tony needs to be taught again customer service ,and professionalism. I would not recommend this store to any of my friends and family.”

Helpful Report

Posted 5 years ago

“Doesn't the previous review say it all about this company. It is complete and utter nonsense to say this is government policy...one person per trolley. It IS NOT!!!!!!!!!!!!!!! I despair with this shocking company and would advise everyone to go somewhere else. No decency anywhere with this shower. No compassion, no caring about the elderly and disabled. As if that is not enough their goods are seriously nasty too. I wish I could give MINUS five as their score.”

Helpful Report

Posted 5 years ago

“Aldi don’t let key workers go In first were every other superstore dose Like lidl, Tesco, iceland, this Is very bad All key workers should stop going to aldi Name n shame aldi in pandemic time”

Helpful Report

Posted 5 years ago

“If I could give no stars I would......ordered 7 items, including pre-ordered item....got the pre-ordered item still waiting for the 6 “in stock” items. Spent an hour on phone trying to find out where things stood, was told they waiting for courier, felt customer agent wanted to move on ASAP 3-10 working days delivery window.......couriers and Aldi are both 7 day a week operations so by definition the delivery should be here within 10 days. No doubt I’ll have to waste more time next week trying to get through, absolutely shambolic!”

Helpful Report

Posted 5 years ago

“Food parcel ordered April 24th with quoted delivery of 2/3 days. Now May 6th and no parcel. Only contact is via Hermes who can't say when or where it will be delivered. Never again Aldi”

Helpful Report

Posted 5 years ago

“Agreed. Bit odd really. Why do people shop there anyway. Buy fresh and go elsewhere.”

Helpful Report

Posted 5 years ago

“The previous review gave five stars for a bad review. That is very odd indeed. However, you learn by visiting this company and buying their stock. Then you know how wise it is to buy elsewhere.”

Helpful Report

Posted 5 years ago

“No communication when my delivery got cancelled and still no reply to my email they still have my money and now they are getting my item returned to them complete joke will never use Aldi again after this word of wise do not order online with these jokers you will not get your money back”

Helpful Report

Posted 5 years ago

“Poor service, poor communication”

Helpful Report

Posted 5 years ago

“Dreadful company all round. Uncaring and shameful. There seems to be a lot of staff postings on here. Makes it even worse I think.”

Helpful Report

Posted 5 years ago

“Uncaring, inflexible, unhelpful during Covid. Will never shop with them again.”

Helpful Report

Posted 5 years ago

“I simply do not understand why people go to Aldi. The previous two reviews speak volumes about this horrible company. Cheap and nasty produce and obviously not giving two hoots about the current crises we all find ourselves in. That's ok. Those of us who care and have compassionate feelings will remember won't we. As Winnie the Pooh said to Piglet " you cannpr cure nasty". Stay away. Bless your dear wife who puts her life on the line for us all.”

Helpful Report

Posted 5 years ago

“I always shop at your store in Sutton Coldfield town centre. I went last Friday and we queued which l expected, one customer comes out, one goes in. Great l thought. When l got inside l was horrified at how many customers were inside. Its put me off going to your store until the pandemic is over. I didnt feel safe as there wasnt room to keep the distance weve been advised to keep. Im very sad about this, its heen the only supermarket lve used for years but dont feel l want to go at the moment. Mrs Linda Dance, Sutton Coldfield”

Helpful Report

Posted 5 years ago

“The Coronavirus management in your Sittingbourne store yesterday was appalling, the store was packed with customers & there were queues from the front to the back of every aisle. My wife works for the NHS & thought she would use the allocated time slot for key workers. When she arrived at the store there was no management of this scheme & it was in fact a free for all. There was no restriction of people entering the store or social distancing by the management & even your staff were complaining there were to many people in store. When my wife asked a manager why there was no social distancing rules in place, he simply said it was the customers responsibility to stand the necessary distance apart, which is fine apart from the hoards interrupting the queues to get to the produce. She also asked why so many customers were allowed into the store at one time & was duly told “it was because of the NHS workers!!” He obviously saw this scheme as an inconvenience & made my wife feel guilty for shopping at this time. We had visited another supermarket the previous day to get provisions for our elderly parents & found an orderly, controlled procedure in place for entry, paying & exit, they even sanitised the trolley handles before use. We felt safe & cared for & although Aldi has been our supermarket of choice for many years now we feel that a return to the larger more customer considerate outlets are the way forward for us now. The few extra pounds we may have to pay is well worth it for our health & safety Steve Payne”

Helpful Report

Posted 5 years ago

“It is not at all surprising that this company use Hermes, the shoddiest courier company there ever has been. Cheapness being the main reason. Their drivers are self employed and answerable to nobody but themselves. BE WARNED!!!!!!!!!!!!!!!!”

Helpful Report

Posted 5 years ago

“My review is not aimed at the quality of the products that I ordered online but more so the ineptness of Aldi's chosen carrier, Hermes and the farcical approach to resolving what is blatantly a shoddy service. I ordered tools, to the value of just over £30.00, dispatched by Aldi March 24, delivered by Hermes March 27 to wrong address. I did not need to leave any special delivery instructions as for the past 3 weeks I have remained at home due to family health issues, but we are Covid free. It is claimed by the carrier Hermes through their online portal that my goods had been delivered to a neighbor and the term Covid 19 and the name and address of a lady at a dwelling more than a quarter of a mile away had received the goods. I contacted Aldi by email, still no response, subsequently by phone, spoken to 3 difference people on 3 different days, they are all saying that I must wait until Aldi has had a response from Hermes before they can give a refund or replace the goods. Aldi have done checks, they can see that Hermes are Totally at fault, but farcically I must wait for Hermes to contact Aldi. I have now lost all respect for Aldi, I might add, I do respect the individuals that I have spoken to, they are doing their job in difficult times and only following orders. Hermes, I'll make a separate post about them, needless to say it will be far from complimentary.”

Helpful Report

Posted 5 years ago

“Honestly.This nasty company beggars belief at times. It is their desire to get you to pack at those nasty packing counters BUT you do NOT HAVE TO. THEY CANNOT MAKE YOU. If they insist politely tell them no thank you, I will pack my bags here. Checkout staff can be downright rude at times. Are you elderly by any chance? If so then it all makes sense as they have little or no time for them. I have never figured out why it is that when people post on here they rarely name the store they are complaining about. It won't matter to Aldi but it can to some who visit that particular store. They can stop going. Once again, shame on them. Go to Lidl instead. Morrisons even. Good luck and I am sorry you had this issue.”

Helpful Report

Posted 5 years ago

Aldi is rated 2.5 based on 1,347 reviews