Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,343 Reviews

36 %

of reviewers recommend Aldi

Company Reviews

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Metrics

2.5

Based on 1,343 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To whom this may concern I was a customer at store number 18 today for the first time. I went inside the store to purchase one thing a cartridge of butter. I absolutely love the fact that the store is well organized and clean. It was very easy for me to find the item that I was looking for, as well as other things because they were in the correct spot and labeled correctly. Unfortunately my first time experience at the store was not all so great. I was never greeted at the door or greeted by anyone in that store when I first walked in . By this being my first time experience at the store I was not sure where the butter or other items were located at . I unfortunately had to circle back twice around the store looking for the butter, because no one in the store ever approached me to see if I needed any assistance or help. I was only approached by a man named Tony Ramirez when I was leaving out the store. He approached me in a very aggressive unprofessional bothering way regarding a receipt. He stated that he never once saw me purchase The item which was in my hand, so he needed proof of the purchase. I stated to him that I was in the line with the young lady, and I have the receipt and change in my hand. He still insisted that he had to see the receipt which I showed him.Before Showing him the receipt he stated to me that he saw me double back walking around the store. Which indeed I did looking for the butter as well as other items that were in the store that I one day was hoping to purchase. I will no longer purchase any items or anything from this location or any ALDI store matter of fact. Never did I get a welcome or as well as a thank you for coming. Also when I walked inside the store Mr. Tony was helping a customer who stated that she was missing some fruit l, but he said it wasn’t on her receipt. When the young lady left Mr. Tony said out loud I don’t know who this lady think she was fooling, but I wasn’t having it she has to go on somewhere else with all of that and I quote. That was very unprofessional of him, and a supervisor or manager should conduct business with customers or in front of customer in that matter. In my opinion Mr. Tony needs to be taught again customer service ,and professionalism. I would not recommend this store to any of my friends and family.”

Helpful Report

Posted 5 years ago

“Doesn't the previous review say it all about this company. It is complete and utter nonsense to say this is government policy...one person per trolley. It IS NOT!!!!!!!!!!!!!!! I despair with this shocking company and would advise everyone to go somewhere else. No decency anywhere with this shower. No compassion, no caring about the elderly and disabled. As if that is not enough their goods are seriously nasty too. I wish I could give MINUS five as their score.”

Helpful Report

Posted 5 years ago

“Aldi don’t let key workers go In first were every other superstore dose Like lidl, Tesco, iceland, this Is very bad All key workers should stop going to aldi Name n shame aldi in pandemic time”

Helpful Report

Posted 5 years ago

“If I could give no stars I would......ordered 7 items, including pre-ordered item....got the pre-ordered item still waiting for the 6 “in stock” items. Spent an hour on phone trying to find out where things stood, was told they waiting for courier, felt customer agent wanted to move on ASAP 3-10 working days delivery window.......couriers and Aldi are both 7 day a week operations so by definition the delivery should be here within 10 days. No doubt I’ll have to waste more time next week trying to get through, absolutely shambolic!”

Helpful Report

Posted 5 years ago

“Food parcel ordered April 24th with quoted delivery of 2/3 days. Now May 6th and no parcel. Only contact is via Hermes who can't say when or where it will be delivered. Never again Aldi”

Helpful Report

Posted 5 years ago

“Agreed. Bit odd really. Why do people shop there anyway. Buy fresh and go elsewhere.”

Helpful Report

Posted 5 years ago

“The previous review gave five stars for a bad review. That is very odd indeed. However, you learn by visiting this company and buying their stock. Then you know how wise it is to buy elsewhere.”

Helpful Report

Posted 5 years ago

“No communication when my delivery got cancelled and still no reply to my email they still have my money and now they are getting my item returned to them complete joke will never use Aldi again after this word of wise do not order online with these jokers you will not get your money back”

Helpful Report

Posted 5 years ago

“Poor service, poor communication”

Helpful Report

Posted 5 years ago

“Dreadful company all round. Uncaring and shameful. There seems to be a lot of staff postings on here. Makes it even worse I think.”

Helpful Report

Posted 5 years ago

“Uncaring, inflexible, unhelpful during Covid. Will never shop with them again.”

Helpful Report

Posted 5 years ago

“I simply do not understand why people go to Aldi. The previous two reviews speak volumes about this horrible company. Cheap and nasty produce and obviously not giving two hoots about the current crises we all find ourselves in. That's ok. Those of us who care and have compassionate feelings will remember won't we. As Winnie the Pooh said to Piglet " you cannpr cure nasty". Stay away. Bless your dear wife who puts her life on the line for us all.”

Helpful Report

Posted 5 years ago

“I always shop at your store in Sutton Coldfield town centre. I went last Friday and we queued which l expected, one customer comes out, one goes in. Great l thought. When l got inside l was horrified at how many customers were inside. Its put me off going to your store until the pandemic is over. I didnt feel safe as there wasnt room to keep the distance weve been advised to keep. Im very sad about this, its heen the only supermarket lve used for years but dont feel l want to go at the moment. Mrs Linda Dance, Sutton Coldfield”

Helpful Report

Posted 5 years ago

“The Coronavirus management in your Sittingbourne store yesterday was appalling, the store was packed with customers & there were queues from the front to the back of every aisle. My wife works for the NHS & thought she would use the allocated time slot for key workers. When she arrived at the store there was no management of this scheme & it was in fact a free for all. There was no restriction of people entering the store or social distancing by the management & even your staff were complaining there were to many people in store. When my wife asked a manager why there was no social distancing rules in place, he simply said it was the customers responsibility to stand the necessary distance apart, which is fine apart from the hoards interrupting the queues to get to the produce. She also asked why so many customers were allowed into the store at one time & was duly told “it was because of the NHS workers!!” He obviously saw this scheme as an inconvenience & made my wife feel guilty for shopping at this time. We had visited another supermarket the previous day to get provisions for our elderly parents & found an orderly, controlled procedure in place for entry, paying & exit, they even sanitised the trolley handles before use. We felt safe & cared for & although Aldi has been our supermarket of choice for many years now we feel that a return to the larger more customer considerate outlets are the way forward for us now. The few extra pounds we may have to pay is well worth it for our health & safety Steve Payne”

Helpful Report

Posted 5 years ago

“It is not at all surprising that this company use Hermes, the shoddiest courier company there ever has been. Cheapness being the main reason. Their drivers are self employed and answerable to nobody but themselves. BE WARNED!!!!!!!!!!!!!!!!”

Helpful Report

Posted 5 years ago

“My review is not aimed at the quality of the products that I ordered online but more so the ineptness of Aldi's chosen carrier, Hermes and the farcical approach to resolving what is blatantly a shoddy service. I ordered tools, to the value of just over £30.00, dispatched by Aldi March 24, delivered by Hermes March 27 to wrong address. I did not need to leave any special delivery instructions as for the past 3 weeks I have remained at home due to family health issues, but we are Covid free. It is claimed by the carrier Hermes through their online portal that my goods had been delivered to a neighbor and the term Covid 19 and the name and address of a lady at a dwelling more than a quarter of a mile away had received the goods. I contacted Aldi by email, still no response, subsequently by phone, spoken to 3 difference people on 3 different days, they are all saying that I must wait until Aldi has had a response from Hermes before they can give a refund or replace the goods. Aldi have done checks, they can see that Hermes are Totally at fault, but farcically I must wait for Hermes to contact Aldi. I have now lost all respect for Aldi, I might add, I do respect the individuals that I have spoken to, they are doing their job in difficult times and only following orders. Hermes, I'll make a separate post about them, needless to say it will be far from complimentary.”

Helpful Report

Posted 5 years ago

“Honestly.This nasty company beggars belief at times. It is their desire to get you to pack at those nasty packing counters BUT you do NOT HAVE TO. THEY CANNOT MAKE YOU. If they insist politely tell them no thank you, I will pack my bags here. Checkout staff can be downright rude at times. Are you elderly by any chance? If so then it all makes sense as they have little or no time for them. I have never figured out why it is that when people post on here they rarely name the store they are complaining about. It won't matter to Aldi but it can to some who visit that particular store. They can stop going. Once again, shame on them. Go to Lidl instead. Morrisons even. Good luck and I am sorry you had this issue.”

Helpful Report

Posted 5 years ago

“My visit today at Aldi was good regarding products availability and the store in general, however at check out the cashier was very rude and made me fell unwelcome. First, there was one item on the floor that didn't belonged to my shopping and when I gave back to her she asked me if I didn't want the product anymore. I had to repeat myself saying that the item was not from my basket, she then stormed off to put the item back without saying anything to me. While I was waiting for the staff member to come back, I started putting the items that were scanned in my bag instead of doing nothing. A few minutes after, on her return while finishing scanning the remaining items from my cart, she then tells me that the shop has a designated packaging area and that I shouldn't have put the scanned items in my bag while waiting for her?! I'm aware of the packing area and how the system work at Aldi, I haven't done anything wrong as a customer and I refuse to leave the house on the current situation to be treated like that. The customers before and after me received a different treatment and from my point of view, she was being racist.”

Helpful Report

Posted 5 years ago

“Staff member doing some stocktaking work passed by me about 1 foot away. Then she did it a second time. I made a comment that she was too close the second time. She gave a weak "sorry"... I spotted the manager, I told him about it and told him that the second time she did it i quote "had a bit of a go at her"...He replied to my utter surprise "Please don't do that sir, she has to do her job"..... I have reported this to head office and they said it was utterly unacceptable and that they would have a serious word, but the public need to now that Aldi Burpham should be avoided as the management have a really bad attitude about social distancing”

Helpful Report

Posted 5 years ago

“Security guard outside Aldi b31 today hugged a young woman who was jumping the queue and allowed her to enter the store .Whilst other supermarkets prioritise pensioners and health workers Aldi are focused on attractive young women”

Helpful Report

Posted 5 years ago

Aldi is rated 2.5 based on 1,343 reviews