Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,343 Reviews

36 %

of reviewers recommend Aldi

Company Reviews

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Metrics

2.5

Based on 1,343 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aldi seem to have a fair amount of stock lately. No surprise really is it. Poor quality means lots of stock left. I agree with the review regarding Sundays only early for NHS staff. How mean can this company get!! Regarding the review stating this company's stores are all well stocked. A sweeping statement indeed. Impossible to state unless one goes into them all. A company employee? Probably.”

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Posted 5 years ago

“Typical of Aldi. They say they are introducing opening slots for NHS staff etc on a Sunday only!! Pathetic isn't it. When other chains are doing so very very frequently. Stores full of quality foods? They are, but not Aldi stores.”

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Posted 5 years ago

“Me and my partner weren't allowed in even 6ft apart. Was told that one of us could shop and the other could go in when the other had come out. Yet other people could go in while he had to wait outside. Doesn't make sense.”

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Posted 5 years ago

“The stars awarded re the Borehamwood store's kindness should reflect that kindness only and not appear to make Aldi worthy of all those stars as a company. The staff cocerned should be applauded, not the company. The person who witnessed sniffing etc from a checkout lady should please name the store concerned. Aldi will not bother about it but we can all see where that store is and avoid it like the plague.”

Helpful Report

Posted 5 years ago

“Re the staff in the Borehamwood store. An act of serious kindness to be sure, and I applaud the staff concerned. However, this is not indicative of this company at all, and the stars awarded should only reflect that kindness of an individual store. Re the store with sniffing etc checkout staff. Maybe you could name the store concerned?”

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Posted 5 years ago

“Zero stars I'm afraid. Really concerned that you have staff on the till with symptoms of a cold. How do you know its a cold and not mild symptoms of covid19?”

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Posted 5 years ago

“Typical. 10 apart? 10 feet? Guess so. 80 in at a time!! Shocking. That's far too many, but would be about right for Aldi. Even my local Morrisons, which is massive, are not allowing that many in at a time under the present circumstances. Shame on Aldi.”

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Posted 5 years ago

“Here here. Not at all surprised by this behaviour and further proof just how nasty Aldi really is. Once again it is the elderly who are getting the flack. Don't this company have an ounce of decency in them at all? Seems not. Great that you gave store name BRADFORD CLAYTON, but very unlikely anything will be done about it. Try Lidl.”

Helpful Report

Posted 5 years ago

“Hello I wish to complain about a team member, me and my wife are over 60+, we went to your Bradford clayton store on Tuesday, and have been regular customer since open. We went inside the store NOT noticing your small sign that stated only one member from the household could enter the store at that time. She was VERY rude and told us one must leave at once. If we had know your rules which we have not seen on your web site only one of use would have entered the store. I under stand that its very hard working in a store at this time. But 1. THIS VIRUS WILL END. 2. CUSTOMER HAVE A LONG MEMORY. 3. TALK TO CUSTOMER THE SAME WAY YOU WISH TO BE SPOKEN TO.”

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Posted 5 years ago

Helpful Report

Posted 5 years ago

“Good grief. Wouldn't you have thought that this now proven nasty little company would have compassion for the less able during these troubling times, but no. Having witnessed this company behaviour during normal times I too am disgusted. People will not forget when this is all over. Are they still allowing four of anything when all others are limiting to less? Almost certainly is my guess. It is a shame that the stores in question were not named. Why not come back on and do so?”

Helpful Report

Posted 5 years ago

“Aldi I'm very disappointed in your behaviour you are allowing more people in your stores than at a football match. You are assisting the spread of a terrible virus. Shame on you I witnessed people clambering over each other to get to the shelves. Take some responsibility. Get a system in place to book a shopping slot or similar. Disgusted.”

Helpful Report

Posted 5 years ago

“I’m a pensioner and have shopped In your stores for years, but alas the treatment I’m getting at the moment is disgusting, it’s hurry up put food back into trolley and pack on back shelves, I have never done this in the past and told the cashier this, there answer was, then I’ve been lucky as that is your policy. The attitude is pay up and get out. So I will be shopping elsewhere, where the customer service is better.”

Helpful Report

Posted 5 years ago

“Why were you visiting three stores if all had fully stocked shelves? One is left wondering if you were stocking up and getting round their 4 items per customer. Can there be another reason? It is the super fast checkout staff that are their biggest complaint. Are you an area manager? Their stores are smaller than most so keeping shelves stocked is not a big issue.”

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Posted 5 years ago

“I suppose I should say I am surprised but alas I cannot. Inspite of all the adverse publicity of how this company treats the elderly and less able they are at it again. This time by limiting certain items like toilet rolls to 4 per person. How disgraceful. While Morrisons and others are limiting them to two!! Once again Aldi stand accused of lack of care. Who needs 4 of each item unless hoarding? What about the elderly etc? Don't they matter? What happens when they cannot buy anything? Shame on anyone who shows their lack of care. It is truly shameful, selfish and beyond belief and understanding.”

Helpful Report

Posted 5 years ago

“I have an item I purchased from Aldi under a 3 year warranty but unfortunately lost the receipt, I purchased it in Sep 2017. It failed two weeks ago. I have the Aldi box, the Aldi instruction manual and the item even has a manufacturing date stamped on it. I also have a bank statement showing when it was purchased. Despite very conflicting advice upon my several contacts with Aldi including " We didn't sell the item" and "a copy of your bank statement will suffice" - which they later retracted, Aldi resolutely refuse to replace the item or refund it. I have spent £1,000's with Aldi - no more. There customer service sucks, they re not in the least interested in looking after their customers and they have lost this one for the sake of refunding a £65 item. They don't deserve any business.”

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Posted 5 years ago

“every day there are cos lettuce left on the shelf manday at 5,30 there was still 4 full boxs back in the 50s cos lettuce was no i now 10 today iceberg is no 1 and cos lettuce is bottom of the list the buyer at aldi does not know why and they did not teach him at school yet aldi employed him with no of the fruit / veg trade as an expert and no more about than any one in the uk if you need more imf0rmation iwill meet face to face but not on the phone”

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Posted 5 years ago

“to all shopkeepers boycott aldi every day i buy what i need for my staff as i have 13 tea coffe bread cakes and salad for lunch at 5pm borehamwood have no manager to make a complaintwe use 4/6 long lettuce a day 8 staff are vegetarians so they eat a lot of lettuce and there not rabbits .mon.i was told only 4 so i left all my shopping and havegone to another store and spoke to the manager and he said no problem . and i did all my shopping as i normally at aldi. now i have a new store to go to day i only spent £286 the manager was delighted and said wow . i shall use this store daily instead of aldi”

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Posted 5 years ago

“That is a serious accusation re Sykes seafood. I do hope someone is at least looking into it but am not convinced they will.”

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Posted 5 years ago

“Online orders took 10 days to process, then 3 of the 8 items were no longer available, Poor response Poor stock control. How Aldi can advertise seasonal items then take 10 days to process I don't know. Over 2 weeks to delivery is not good enough. I seen 2 of these items in store and could of got them a week ago, but thought they were coming. Won't be using ALDI on line again.”

Helpful Report

Posted 5 years ago

Aldi is rated 2.5 based on 1,343 reviews