Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,361 Reviews

36 %

of reviewers recommend Aldi

Company Reviews

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Metrics

2.5

Based on 1,361 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Uncaring, inflexible, unhelpful during Covid. Will never shop with them again.”

Helpful Report

Posted 5 years ago

“I simply do not understand why people go to Aldi. The previous two reviews speak volumes about this horrible company. Cheap and nasty produce and obviously not giving two hoots about the current crises we all find ourselves in. That's ok. Those of us who care and have compassionate feelings will remember won't we. As Winnie the Pooh said to Piglet " you cannpr cure nasty". Stay away. Bless your dear wife who puts her life on the line for us all.”

Helpful Report

Posted 5 years ago

“I always shop at your store in Sutton Coldfield town centre. I went last Friday and we queued which l expected, one customer comes out, one goes in. Great l thought. When l got inside l was horrified at how many customers were inside. Its put me off going to your store until the pandemic is over. I didnt feel safe as there wasnt room to keep the distance weve been advised to keep. Im very sad about this, its heen the only supermarket lve used for years but dont feel l want to go at the moment. Mrs Linda Dance, Sutton Coldfield”

Helpful Report

Posted 5 years ago

“The Coronavirus management in your Sittingbourne store yesterday was appalling, the store was packed with customers & there were queues from the front to the back of every aisle. My wife works for the NHS & thought she would use the allocated time slot for key workers. When she arrived at the store there was no management of this scheme & it was in fact a free for all. There was no restriction of people entering the store or social distancing by the management & even your staff were complaining there were to many people in store. When my wife asked a manager why there was no social distancing rules in place, he simply said it was the customers responsibility to stand the necessary distance apart, which is fine apart from the hoards interrupting the queues to get to the produce. She also asked why so many customers were allowed into the store at one time & was duly told “it was because of the NHS workers!!” He obviously saw this scheme as an inconvenience & made my wife feel guilty for shopping at this time. We had visited another supermarket the previous day to get provisions for our elderly parents & found an orderly, controlled procedure in place for entry, paying & exit, they even sanitised the trolley handles before use. We felt safe & cared for & although Aldi has been our supermarket of choice for many years now we feel that a return to the larger more customer considerate outlets are the way forward for us now. The few extra pounds we may have to pay is well worth it for our health & safety Steve Payne”

Helpful Report

Posted 5 years ago

“It is not at all surprising that this company use Hermes, the shoddiest courier company there ever has been. Cheapness being the main reason. Their drivers are self employed and answerable to nobody but themselves. BE WARNED!!!!!!!!!!!!!!!!”

Helpful Report

Posted 5 years ago

“My review is not aimed at the quality of the products that I ordered online but more so the ineptness of Aldi's chosen carrier, Hermes and the farcical approach to resolving what is blatantly a shoddy service. I ordered tools, to the value of just over £30.00, dispatched by Aldi March 24, delivered by Hermes March 27 to wrong address. I did not need to leave any special delivery instructions as for the past 3 weeks I have remained at home due to family health issues, but we are Covid free. It is claimed by the carrier Hermes through their online portal that my goods had been delivered to a neighbor and the term Covid 19 and the name and address of a lady at a dwelling more than a quarter of a mile away had received the goods. I contacted Aldi by email, still no response, subsequently by phone, spoken to 3 difference people on 3 different days, they are all saying that I must wait until Aldi has had a response from Hermes before they can give a refund or replace the goods. Aldi have done checks, they can see that Hermes are Totally at fault, but farcically I must wait for Hermes to contact Aldi. I have now lost all respect for Aldi, I might add, I do respect the individuals that I have spoken to, they are doing their job in difficult times and only following orders. Hermes, I'll make a separate post about them, needless to say it will be far from complimentary.”

Helpful Report

Posted 5 years ago

“Honestly.This nasty company beggars belief at times. It is their desire to get you to pack at those nasty packing counters BUT you do NOT HAVE TO. THEY CANNOT MAKE YOU. If they insist politely tell them no thank you, I will pack my bags here. Checkout staff can be downright rude at times. Are you elderly by any chance? If so then it all makes sense as they have little or no time for them. I have never figured out why it is that when people post on here they rarely name the store they are complaining about. It won't matter to Aldi but it can to some who visit that particular store. They can stop going. Once again, shame on them. Go to Lidl instead. Morrisons even. Good luck and I am sorry you had this issue.”

Helpful Report

Posted 5 years ago

“My visit today at Aldi was good regarding products availability and the store in general, however at check out the cashier was very rude and made me fell unwelcome. First, there was one item on the floor that didn't belonged to my shopping and when I gave back to her she asked me if I didn't want the product anymore. I had to repeat myself saying that the item was not from my basket, she then stormed off to put the item back without saying anything to me. While I was waiting for the staff member to come back, I started putting the items that were scanned in my bag instead of doing nothing. A few minutes after, on her return while finishing scanning the remaining items from my cart, she then tells me that the shop has a designated packaging area and that I shouldn't have put the scanned items in my bag while waiting for her?! I'm aware of the packing area and how the system work at Aldi, I haven't done anything wrong as a customer and I refuse to leave the house on the current situation to be treated like that. The customers before and after me received a different treatment and from my point of view, she was being racist.”

Helpful Report

Posted 5 years ago

“Staff member doing some stocktaking work passed by me about 1 foot away. Then she did it a second time. I made a comment that she was too close the second time. She gave a weak "sorry"... I spotted the manager, I told him about it and told him that the second time she did it i quote "had a bit of a go at her"...He replied to my utter surprise "Please don't do that sir, she has to do her job"..... I have reported this to head office and they said it was utterly unacceptable and that they would have a serious word, but the public need to now that Aldi Burpham should be avoided as the management have a really bad attitude about social distancing”

Helpful Report

Posted 5 years ago

“Security guard outside Aldi b31 today hugged a young woman who was jumping the queue and allowed her to enter the store .Whilst other supermarkets prioritise pensioners and health workers Aldi are focused on attractive young women”

Helpful Report

Posted 5 years ago

“Aldi seem to have a fair amount of stock lately. No surprise really is it. Poor quality means lots of stock left. I agree with the review regarding Sundays only early for NHS staff. How mean can this company get!! Regarding the review stating this company's stores are all well stocked. A sweeping statement indeed. Impossible to state unless one goes into them all. A company employee? Probably.”

Helpful Report

Posted 5 years ago

“Typical of Aldi. They say they are introducing opening slots for NHS staff etc on a Sunday only!! Pathetic isn't it. When other chains are doing so very very frequently. Stores full of quality foods? They are, but not Aldi stores.”

Helpful Report

Posted 5 years ago

“Me and my partner weren't allowed in even 6ft apart. Was told that one of us could shop and the other could go in when the other had come out. Yet other people could go in while he had to wait outside. Doesn't make sense.”

Helpful Report

Posted 5 years ago

“The stars awarded re the Borehamwood store's kindness should reflect that kindness only and not appear to make Aldi worthy of all those stars as a company. The staff cocerned should be applauded, not the company. The person who witnessed sniffing etc from a checkout lady should please name the store concerned. Aldi will not bother about it but we can all see where that store is and avoid it like the plague.”

Helpful Report

Posted 5 years ago

“Re the staff in the Borehamwood store. An act of serious kindness to be sure, and I applaud the staff concerned. However, this is not indicative of this company at all, and the stars awarded should only reflect that kindness of an individual store. Re the store with sniffing etc checkout staff. Maybe you could name the store concerned?”

Helpful Report

Posted 5 years ago

“Zero stars I'm afraid. Really concerned that you have staff on the till with symptoms of a cold. How do you know its a cold and not mild symptoms of covid19?”

Helpful Report

Posted 5 years ago

“Typical. 10 apart? 10 feet? Guess so. 80 in at a time!! Shocking. That's far too many, but would be about right for Aldi. Even my local Morrisons, which is massive, are not allowing that many in at a time under the present circumstances. Shame on Aldi.”

Helpful Report

Posted 5 years ago

“Here here. Not at all surprised by this behaviour and further proof just how nasty Aldi really is. Once again it is the elderly who are getting the flack. Don't this company have an ounce of decency in them at all? Seems not. Great that you gave store name BRADFORD CLAYTON, but very unlikely anything will be done about it. Try Lidl.”

Helpful Report

Posted 5 years ago

“Hello I wish to complain about a team member, me and my wife are over 60+, we went to your Bradford clayton store on Tuesday, and have been regular customer since open. We went inside the store NOT noticing your small sign that stated only one member from the household could enter the store at that time. She was VERY rude and told us one must leave at once. If we had know your rules which we have not seen on your web site only one of use would have entered the store. I under stand that its very hard working in a store at this time. But 1. THIS VIRUS WILL END. 2. CUSTOMER HAVE A LONG MEMORY. 3. TALK TO CUSTOMER THE SAME WAY YOU WISH TO BE SPOKEN TO.”