Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,343 Reviews

36 %

of reviewers recommend Aldi

Company Reviews

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Metrics

2.5

Based on 1,343 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not had a bad experience with aldi. I am writing to inform you of a company that supplies to you. Sykes seafood, I have a duty of care to inform you of sykes systematic redating of out of date products then selling to aldi as good, it's mainly done with the prawns range. Prawns which have been kept in stock too long in frozen storage some have already been precooked some not.”

Helpful Report

Posted 5 years ago

“Specially selected steak and craft ale pies... The meat was terrible... Nothing but pieces of fatty pieces in gravy, probably the worst pie I've ever eaten so thanks but no thanks.”

Helpful Report

Posted 5 years ago

“Which store was it? You really should say so it can be made note of. It won't do much good from Aldi's point of view because they do not care but at least others can read it.”

Helpful Report

Posted 5 years ago

“One of the staff serving customers on the till was clearly ill and wiping her nose and eyes on her hands answell yawing into her hands and wasn't using any hand sanitiser between serving an wiping. managers need to pay attention to staff !”

Helpful Report

Posted 5 years ago

“This sounds typical of some of their stores. At least you have her name but you need to contact Aldi themselves. Do not hold your breath for a response though. I despair at times why it is that some people go into retail as a career when it is so very obvious they are not suited to it at all. It doesn't cost anything to be courteous does it. Keep at this and do not let her get away with it!! Nasty company all round. Why not try Lidl.”

Helpful Report

Posted 5 years ago

“Rude Management stereotypic Deputy Manager Jayne and Culverhouse Cross Id spend over £150 a week with this branch every week before I encountered rude staff member Jayne Deputy Manager There Deputy manager Jayne approached me when I was going to the till to advise me that I was to make sure the cashier aware I had food goods on the shelf beneath the trolley to which I always get scanned as a priority by notifying the cashier when at the till I felt victimised and aggrived she would approach me to advise me as thou Im some sort of thief This incident occurred before Christmas but I let this incident go on this occasion Today Jayne your deputy Manager was on one of there tills helping out the other cashiers and like always I advised her at the start of scanning the food I had food beneath the trolley. We began to pass the goods to her her but she again kept looking beneath the trolley with a stern face as thou I was hiding something even after I passed her all the visible goods to be scanned. I paid for my goods which came to £167 and as I went to leave she continued to make me feel uncomfortable as she was again staring beneath my paid for trolly of goods. I snapped I advised her why she was so rude in doing so and making me feel uncomfortable and advised her to get some manners towards her Customers No apology from her she tried justifying her actions and said I do it with every customer as thou she right to make me feel this way ! Well its put me off shopping at this store any longer if this is the way Im made to feel on my weekly shop ! Im a loyal customer No thief ! I once shopped weekly with them but no longer being made to feel this way whenever this staff member is on her shift at this branch.”

Helpful Report

Posted 5 years ago

“Well for sure Lidl stores are very much cleaner, customer friendly towards all customers including elderly and disabled, and better laid out. Quality too far exceeds Aldi. Prices of both are likely to rise after final deals struck with that dreadful undemocratic EU.”

Helpful Report

Posted 5 years ago

“I am utterly disappointed today, after long wait I received the tool in used and poor condition. It’s unethical to sell something as new when it’s used.”

Helpful Report

Posted 5 years ago

“I was just watching tv and the latest Aldi advert came on. Must have spent a fortune on it, but why. I recognised none of the brands, as usual, and all looked dodgy to me. At least there was no mention of them being good quality, only cheaper. Oh well. That's Aldi for you.”

Helpful Report

Posted 5 years ago

“Waitrose comes out tops for quality, according to Which?. Lidl and Aldi rate high for prices. That means then that they are not very good on quality, which we all know anyway. You are right about the hello, thank you and goodbyes. It is the same in any of their stores I have been in. Must be the pressure they are under or they are out of breath from rushing everything through their checkout too fast. Not a customer friendly company for sure. Certainly not an older/ less able friendly one. Never mind. We know what to do don't we.”

Helpful Report

Posted 5 years ago

“At the checkout in the Fort William store the other day and not very friendly service. No 'hello', no smile and no 'bye' in fact I left feeling just miserable. Certainly not as friendly as Morrisons. Must try harder I am afraid, this is Britain not Germany.”

Helpful Report

Posted 5 years ago

“I have just been reading some utterly ludicrous reviews online regarding if this company is cheaper than Asda etc. The results all show that it is. What the results do not state is if the quality was better at Aldi. How come then that people rave about Aldi (not here though) and never say anything about quality, only price. Folks, quality does matter. What is the point of buying something for, say, £2, only to discover it is not as nice as the one at, say, Asda for £2:50. Naturally some people can only afford Aldi prices, and that's fine, but please do be honest about the quality.”

Helpful Report

Posted 5 years ago

“Unlike the Kirkby store highly suspicious reviews, two of them, from the same person, but both were different, this one is very real. Went into my Dover, Aldi store this morning and found it no different really as far as untidiness goes, especially where all the cheap non food items were. However, on the other hand the store was surprisingly clean with only one cage waiting to be offloaded. Everything else was much the same as far as food items was concerned. Same inferior quality goods and same mystical codings on fresh food. You know, bb dates etc. The codes and how to decipher them can be found on the internet.”

Helpful Report

Posted 5 years ago

“Come on now. That is just so fake it is almost beyond belief. In fact it is a bit of an insult really to other peoples intelligence. Even I, who does some shopping in Aldi, am only too aware of the failings of them all in one way or another, and in many cases more than one way. No supermarket is ever going to be awarded such 100% glowing comments. Never mind. I am referring to the review below this one. It depends on what one is satisfied with regarding quality doesn't it. Prices do reflect quality in any supermarket, with rare exceptions. I agree with one review which pointed out how this company's review points are steadily creeping down.”

Helpful Report

Posted 5 years ago

“Which ones? They can't all be.”

Helpful Report

Posted 5 years ago

“Aldi are at it once more with their advertising of products using Good Housekeeping to back them up. Good Housekeeping gave them good points for cheapness, not quality. a play on words.”

Helpful Report

Posted 5 years ago

“Ah yes, the old cute name trick for whiskey by Aldi. I do not drink it but believe every word you wrote. This company made their highest profit this year for the xmas period. Shamefully they made it on alcohol products only, spirits etc. Hmmm. Masses of disappointed people then. I think we all read the accounts in the press regarding their poultry calamities for the festive season!! Says a lot eh. If they cannot get it right for the seasonal festivities, when can they.”

Helpful Report

Posted 5 years ago

“Glen Marnoch Limited release Islay single malt scotch whiskey at £17.49 a 70cl bottle to a whiskey has to be very appealing, therefore no surprise I didn’t think twice about buying one to entertain a few family visitors who themselves enjoy a good single malt. My own experience and those who tasted it could not have been more disappointing and disastrous! It tasted and smelled like raw methylated spirit used for cleaning paint brushes and that’s no exaggeration whatsoever! To describe it on the label as “A traditional peat smoked Islay whisky featuring a slight sea air, with rich nuttiness, gentle sweetness and lingering smokey-sweet malty notes” is plain rubbish and completely nonsensical! I have never tasted such a horrible “single malt whiskey from Islay! In fact, malt whiskey produced in Islay is my favourite!”

Helpful Report

Posted 5 years ago

“Poor parkingsharp? Sigh. Well they would flock all round your wife wouldn't they. Trying to save their skins. You do not state what sort of object/item it was. Hope she is ok. If it was something sharp that was not meant to be then you should report them to trading standards and also take them to court. Truly shocking episode. Hope your wife is ok now.”

Helpful Report

Posted 5 years ago

“Utterly disgracefull. Aldi treat all elderly people the same way mostly, especially the Dover store, or they did. The problem as I see it is that Aldi do not ever visit this site, hence the continuing issue re the elderly and less able. Mostly they likely visit TrustPilot, but that company is riddled with fake reviews. At least Aldi are creeping ever nearer to under 50% favourable reviews on here. You should contact Aldi on their website and complain about this store and what happened. Do not hold your breath for a reply though.”

Helpful Report

Posted 5 years ago

Aldi is rated 2.5 based on 1,343 reviews