Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,343 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,343 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I walked into àldi cardinals today at about 5.30pm when an assistant manager told an eighty + 4 ft lady to stànd on a basket trolley to reach a 6ft high stack of baskets .Sean”

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Posted 5 years ago

“Tinned cat food...gangrene corners😔 Cats, even hedgehogs are leaving it.”

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Posted 5 years ago

“Try Iceland's or B&M's 4ply. It works out much cheaper.”

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Posted 5 years ago

“Aldi had their highest profits this Christmas. Sadly, this was achieved through the sale of alcohol. Not good at all, so it means that in fact their sale of food items was actually down. The trend continues then with people realising that their cheap food items simply do not mean quality.”

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Posted 5 years ago

“Very good idea too. Lots of others on here with same complaint. Christmas time too. So many bad reviews on here it makes you wonder how their overall score is 51%.”

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Posted 5 years ago

“Bought a large chicken on the 31st dec with a use by date of 5th Jan 2020, I was today the 2nd Jan going to have it for our tea only to open the wrapper to a not very nice smell. I have decided not to eat it as I dont want to take the chance of getting food poisoning I have 2 small grandchildren staying with me. I will not be buying any other fresh meat from aldi in the future.”

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Posted 5 years ago

“Hope you took it back. Typical of Aldi.Terrible company.”

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Posted 5 years ago

“I Bought a beef roasting joint from your Redruth store on Monday 30th At approximately 19:45 This was to be used for our New Year’s Day dinner. When I went to unpack it the smell was disgusting it had completely gone off!! The use by date wasn’t until the 6th Jan. NOT very good!!!”

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Posted 5 years ago

“Well for the very first time I am defending Aldi. I doubt their times stated 8am-8pm on a Sunday. No supermarkets will be open until 10am or 11am on a Sunday nation wide. It has been this way for many many years. I have just checked that store opening times and it CLEARLY states 10am-4pm SUNDAYS!!Also, there really is no need to swear on here.”

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Posted 5 years ago

“First of all the bloody aldi should update their opening time and closing time online.. as a new customer I searched for the opening time on a Sunday and it said 8-8pm.. and when I went there the employees did not even want to communicate . It's disgusting.. someone who got common sense should be on top..if they cannot keep an eye on these things how can they ensure the quality of its food. God help it's customers . It happened in aldi in ponteland road Newcastle”

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Posted 5 years ago

“Wouldn't you have thought that at least Aldi would have tried at Christmas time, but no. Lots of excuses of course and reasons why, even a sort of apology, but it is indicative of this nasty company to issue words of little meaning. What am I writing about? The fiasco and utter disgrace of their so called oven roast turkeys in those nasty little bags which are supposed to be oven proof. What happened? Many of these bags melted and ruined the birds within. Not only that but some people bought them and the contents were off. This latter part could be attributed to the rough handling of said packaged birds due to staff pressure to do ever more in their allotted hours. Surprise? Not really.”

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Posted 5 years ago

“That's strange. With so many negative things I do not understand how it got five stars.”

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Posted 5 years ago

“I came across this further down and thought I would cut and paste it here. It is so very true!!"Well done aldi for showing this country can survive on it's own? That remark could not be more wrong if some staff member really tried harder. Aldi is a GERMAN company for goodness sake!! Doesn't the following remark simply add fuel to the widely held view that this company are not at all friendly. I QUOTE...."For all the snobs who want to go in, but won't, carry on throwing your money away!!!!!!" Snobs? Because we like to shop elsewhere? I would like to see FAKE reviews removed from this site as they are not only wrong but they actually give Aldi an even worse name than they already have. There is much more I could say but but I do not like to be nasty".”

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Posted 5 years ago

“Bought a nail gun from the Burpham store as a Christmas gift for my father.... It was a bit too tempting so decided to keep it. When I opened it up it was clear that it was used, Bits were missing, packing tape holding things together etc I took it back but they didn't have a replacement so they told me to speak to Head office. Head office told me as there are no nail guns in a 25 mile radius I could have a refund (would have preferred a new one). I when back and they offered me £9.99 when the purchase price was I believe £79.99. Unbelievable!!!!! I am partly to blame as cant find the receipt but selling second hand items that are possibly faulty or dangerous as new surely should be a prosecute-able offence....shame on you Aldi!”

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Posted 5 years ago

“Came across this on a site regarding Aldi so thought I would post here. There was much more but this is enough and says it all really. "Because ALDI is micromanaged to hell and back. They time their associates on everything, including the bathroom use. The average lunch break is 15–20 minutes while the day can last as long as 15 hours. They require one worker to do the job of 5 people. You will unload pallets and sprint back to help people at the register AT THE SAME TIME. ALDI is shameless. Lower level ALDI employees are extremely expendable and the company isn’t afraid to remind them that it isn’t personal, but just business. They allow customer and management mistreatment at the same time".”

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Posted 5 years ago

“Nothing there which is surprising. Like their stores really. Useless. HERMES and YODEL should always be well steered clear of at any time of the year. As for expecting a reply you would be more likely to have their checkouts slow down than a reply. I guess you will stop shopping with them anymore?”

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Posted 5 years ago

“Purchased Toys for Christmas on 26th Nov. on line. Notified regarding they were on the way 4th Dec. Have Still NOT RECEIVED The Parcel !!!!!!!!!!!! 18th Dec. Hermes say CONTACT SELLER HAVE DONE SO 3 TIMES Still No PARCEL !!!!! PLEASE REFUND MY MONEY ASAP.”

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Posted 5 years ago

“That's odd. You do not say anything about items they sell or quality thereof. Such a sweeping statement that all their stores are good is highly questionable. Have you actually been in them all to say this? Staff knowledgeable? Coo. Do not think so. They for certain are not knowledgeable regarding how to treat people. Anyway, there we are. NEVER bother emailing Aldi with any sort of issue or complaint as it is extremely unlikely they will bother replying beyond the auto reply. Best supermarket for quality has to be Tesco, but not best for price. M&S has to be the worse for high prices and not better produce than anywhere else. A company which lives in the past.”

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Posted 5 years ago

“Poor Paul. This comes as no surprise at all and my heart goes put to you. It is an outrage, not just because of the reasons you state but because it is the same in all their stores, this dreadful discriminatory policy towards the elderly and less able. It borders on the illegal and really should be investigated. As for their utterly useless checkouts.....simply pack at the till. They cannot stop you. I say this for those of us who are able to do so. What a nasty company this is isn't it. Stay away is my advice. To be honest I would rather pay more going elsewhere for civility and kindness. Oh, and of course freshness. Tip...stand your bags up in your trolley if you can before they start trying to beat the world checkout speed record and DO NOT let them harass you. If they do go slower.”

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Posted 5 years ago

“Tried to use a blue basket to load my shopping to take it to the front table to put in my bag. Was stopped, the reason, the person serving me said 200 baskets had been stolen so you cannot do that. Was confronted by a member of staff as well who said "no exceptions" Even a staff member on the next till was shouting at me. I felt like a thief the way I was treated. Three staff members were around me saying things over my blue basket. I feel your packing area around the till is not large enough, thats why I use the basket so I do not hold up the que. I am a pensioner”

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Posted 5 years ago

Aldi is rated 2.5 based on 1,343 reviews