Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,361 Reviews

36 %

of reviewers recommend Aldi

Company Reviews

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Metrics

2.5

Based on 1,361 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At the checkout in the Fort William store the other day and not very friendly service. No 'hello', no smile and no 'bye' in fact I left feeling just miserable. Certainly not as friendly as Morrisons. Must try harder I am afraid, this is Britain not Germany.”

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Posted 5 years ago

“I have just been reading some utterly ludicrous reviews online regarding if this company is cheaper than Asda etc. The results all show that it is. What the results do not state is if the quality was better at Aldi. How come then that people rave about Aldi (not here though) and never say anything about quality, only price. Folks, quality does matter. What is the point of buying something for, say, £2, only to discover it is not as nice as the one at, say, Asda for £2:50. Naturally some people can only afford Aldi prices, and that's fine, but please do be honest about the quality.”

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Posted 5 years ago

“Unlike the Kirkby store highly suspicious reviews, two of them, from the same person, but both were different, this one is very real. Went into my Dover, Aldi store this morning and found it no different really as far as untidiness goes, especially where all the cheap non food items were. However, on the other hand the store was surprisingly clean with only one cage waiting to be offloaded. Everything else was much the same as far as food items was concerned. Same inferior quality goods and same mystical codings on fresh food. You know, bb dates etc. The codes and how to decipher them can be found on the internet.”

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Posted 5 years ago

“Come on now. That is just so fake it is almost beyond belief. In fact it is a bit of an insult really to other peoples intelligence. Even I, who does some shopping in Aldi, am only too aware of the failings of them all in one way or another, and in many cases more than one way. No supermarket is ever going to be awarded such 100% glowing comments. Never mind. I am referring to the review below this one. It depends on what one is satisfied with regarding quality doesn't it. Prices do reflect quality in any supermarket, with rare exceptions. I agree with one review which pointed out how this company's review points are steadily creeping down.”

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Posted 5 years ago

“Which ones? They can't all be.”

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Posted 5 years ago

“Aldi are at it once more with their advertising of products using Good Housekeeping to back them up. Good Housekeeping gave them good points for cheapness, not quality. a play on words.”

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Posted 6 years ago

“Ah yes, the old cute name trick for whiskey by Aldi. I do not drink it but believe every word you wrote. This company made their highest profit this year for the xmas period. Shamefully they made it on alcohol products only, spirits etc. Hmmm. Masses of disappointed people then. I think we all read the accounts in the press regarding their poultry calamities for the festive season!! Says a lot eh. If they cannot get it right for the seasonal festivities, when can they.”

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Posted 6 years ago

“Glen Marnoch Limited release Islay single malt scotch whiskey at £17.49 a 70cl bottle to a whiskey has to be very appealing, therefore no surprise I didn’t think twice about buying one to entertain a few family visitors who themselves enjoy a good single malt. My own experience and those who tasted it could not have been more disappointing and disastrous! It tasted and smelled like raw methylated spirit used for cleaning paint brushes and that’s no exaggeration whatsoever! To describe it on the label as “A traditional peat smoked Islay whisky featuring a slight sea air, with rich nuttiness, gentle sweetness and lingering smokey-sweet malty notes” is plain rubbish and completely nonsensical! I have never tasted such a horrible “single malt whiskey from Islay! In fact, malt whiskey produced in Islay is my favourite!”

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Posted 6 years ago

“Poor parkingsharp? Sigh. Well they would flock all round your wife wouldn't they. Trying to save their skins. You do not state what sort of object/item it was. Hope she is ok. If it was something sharp that was not meant to be then you should report them to trading standards and also take them to court. Truly shocking episode. Hope your wife is ok now.”

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Posted 6 years ago

“Utterly disgracefull. Aldi treat all elderly people the same way mostly, especially the Dover store, or they did. The problem as I see it is that Aldi do not ever visit this site, hence the continuing issue re the elderly and less able. Mostly they likely visit TrustPilot, but that company is riddled with fake reviews. At least Aldi are creeping ever nearer to under 50% favourable reviews on here. You should contact Aldi on their website and complain about this store and what happened. Do not hold your breath for a reply though.”

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Posted 6 years ago

“I walked into àldi cardinals today at about 5.30pm when an assistant manager told an eighty + 4 ft lady to stànd on a basket trolley to reach a 6ft high stack of baskets .Sean”

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Posted 6 years ago

“Tinned cat food...gangrene corners😔 Cats, even hedgehogs are leaving it.”

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Posted 6 years ago

“Try Iceland's or B&M's 4ply. It works out much cheaper.”

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Posted 6 years ago

“Aldi had their highest profits this Christmas. Sadly, this was achieved through the sale of alcohol. Not good at all, so it means that in fact their sale of food items was actually down. The trend continues then with people realising that their cheap food items simply do not mean quality.”

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Posted 6 years ago

“Very good idea too. Lots of others on here with same complaint. Christmas time too. So many bad reviews on here it makes you wonder how their overall score is 51%.”

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Posted 6 years ago

“Bought a large chicken on the 31st dec with a use by date of 5th Jan 2020, I was today the 2nd Jan going to have it for our tea only to open the wrapper to a not very nice smell. I have decided not to eat it as I dont want to take the chance of getting food poisoning I have 2 small grandchildren staying with me. I will not be buying any other fresh meat from aldi in the future.”

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Posted 6 years ago

“Hope you took it back. Typical of Aldi.Terrible company.”

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Posted 6 years ago

“I Bought a beef roasting joint from your Redruth store on Monday 30th At approximately 19:45 This was to be used for our New Year’s Day dinner. When I went to unpack it the smell was disgusting it had completely gone off!! The use by date wasn’t until the 6th Jan. NOT very good!!!”

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Posted 6 years ago

“Well for the very first time I am defending Aldi. I doubt their times stated 8am-8pm on a Sunday. No supermarkets will be open until 10am or 11am on a Sunday nation wide. It has been this way for many many years. I have just checked that store opening times and it CLEARLY states 10am-4pm SUNDAYS!!Also, there really is no need to swear on here.”

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Posted 6 years ago

“First of all the bloody aldi should update their opening time and closing time online.. as a new customer I searched for the opening time on a Sunday and it said 8-8pm.. and when I went there the employees did not even want to communicate . It's disgusting.. someone who got common sense should be on top..if they cannot keep an eye on these things how can they ensure the quality of its food. God help it's customers . It happened in aldi in ponteland road Newcastle”

Helpful Report

Posted 6 years ago

Aldi is rated 2.5 based on 1,361 reviews