Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,343 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,343 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well done aldi for showing this country can survive on it's own? That remark could not be more wrong if some staff member really tried harder. Aldi is a GERMAN company for goodness sake!! Doesn't the following remark simply add fuel to the widely held view that this company are not at all friendly. I QUOTE...."For all the snobs who want to go in, but won't, carry on throwing your money away!!!!!!" Snobs? Because we like to shop elsewhere? I would like to see FAKE reviews removed from this site as they are not only wrong but they actually give Aldi an even worse name than they already have. There is much more I could say but but I do not like to be nasty.”

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Posted 5 years ago

“Aldi work ethics? You surely are confusing this company with another. Aldi have no work ethics whatsoever. They treat their staff badly, are discriminating towards the elderly, stock their shelves during busy times.(if they have any) getting in everyones way. Their fresh produce is normally about to expire and some will have unreadable bb dates etc upon them unless you are smart enough to find them out online. The checkout staff get annoyed if you dare try to pack your trolley at the checkout. (more are doing so and good for them) Aldi sell cheap food because that is exactly what it is. You will not get quality for low prices. At times their non food items can be not too bad. Of course, it is entirely possible that their may be the odd store here and there which runs along non company policy lines, but do not hold your breath looking for one.”

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Posted 5 years ago

“Two power tools doesn't indicate quality of food items does it? So the four stars is not for that then. Bit confusing really. I mean, you cannot actually eat them can you. So that means the four stars are not indicative of other stock which you don't mention. Does that mean the Rothwell store doesn't discriminate against the elderly and less able? Do their checkout staff not speed items through the checkouts? Must be the only one which doesn't. Hmm. That cannot be though because they are told to use that speed. Oh well. No mention of prices at all at Rothwell. Cheap of course, and no doubt as Aldi supply all stores with same stock it is of the usual low quality.”

Helpful Report

Posted 5 years ago

“You will never not ever stop checkout staff from speeding your goods through way too fast. It is what they do come, what may. They have to do so. It is why this nasty little company recently published their worse ever trading results. That and their shoddy goods. It matters not if you are elderly or otherwise as fast it will be. They can be beaten of course by simply going at your own pace and packing your trolley at the end of the conveyer, but why should you have to resort to this anyway. If the staff had any feelings they would slow down at least for the older folks among us regardless of what management said. They won't though. Aldi offer cheap goods and not quality. The best company for recognising that not all of us are agile and capable is Morrisons. They will ALWAYS slow down for the elderly etc...AND...will go at a sensible speed anyway for the rest of us. Keep away from Aldi or if you must shop there make your feelings known on sites like this one. THEY XAN BE BEATEN.”

Helpful Report

Posted 5 years ago

“Aldi products have got worse over the last few years. I now only buy essential goods like bread and milk. Also , prices are more expensive than branded goods I can find in my local home bargains store. Fruit and veg not good either, always has short use by date. What is good about my local store is the staff are always helpful and cheerful. carolpeter61@gmail.com”

Helpful Report

Posted 5 years ago

“Alice? Another fake one for the Coulsdon store. It must for sure be bad there. I also heard about Aldi having their worse year to date. Not surprised really with their low quality stock. Most of it anyway, especially fresh items. .”

Helpful Report

Posted 5 years ago

“Really Nast tasting food threw away most of it”

Helpful Report

Posted 5 years ago

“Don't hold your breath while waiting for your money back on an overcharge!! This company have just published their yearly results and guess what, their profits are way down. No surprises there at all then. In desperation they announce that they are going to open many more stores to try and compensate. Closing a lot would be in the right direction wouldn't it. Aldi will never really catch on in this country with their inferior goods, especially food items. Nasty low quality is what you pay for and get.”

Helpful Report

Posted 5 years ago

“Not even worth one star dreadful service I ordered a cement mixer on the 5th September paid delivery due to be delivered in 7 days now 17th of September still not arrived and. Aldi can do nothing nothing was told to call back again tomorrow so still waiting !!!!!!!!! I would not use them again better service at Lidl’s for sure ....”

Helpful Report

Posted 5 years ago

“Aldi - check your receipts! I've been to my local Aldi last Friday 6th September as usual and before I left the car park noticed I was overcharged. After not getting the attention from the store staff ( because they were to busy) I decided to get in touch with Customer Service Team of Aldi with copies and photo's attached. Got a reply ''Thank you for your email, we can confirm that we have received your enquiry. A member of our team will get back to you within 2 working days. '' Still waiting for a response ! If it was Tesco I would be given a refund straight away (double the difference back). I would imagine Aldi is making a big profit from people not checking their bills. I will not be shopping there until I got my money back.”

Helpful Report

Posted 5 years ago

“Well I never. This is not poets corner it is a review site. Another fake one. The trolley rolled from aisle to aisle? What sort of aldi store do you work in? Is the floor that uneven? Obviously, as you would not say so. PLEASE folks, keep it to genuine reviews and not vivid imaginations.”

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Posted 5 years ago

“Cheap and nasty.”

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Posted 6 years ago

“Three more put up reviews. I refer to the last three. If staff are going to do this do at least write them to look like they are authentic. We all know what a nasty company this is, and yes, you may find one or two staff who stand out for kindness. This however does not make for a good overall experience. Has everyone forgotten how this company treat the elderly and less able at the checkouts? have you ever seen an elderly lady frightened to go into her local aldi (small "a" deliberate)? Why? Because she was afraid what would happen to her at the checkout. How do I now? Because I stopped and asked her what was wrong as she looked so worried. What a disgrace. This was at the DOVER store in KENT.”

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Posted 6 years ago

“We were prevented to have bags until the guy finished scanning all of our shopping. He whispered to us that they were trained to do so and say to costumers to pack their shopping on the side after paying, but he took his headset off of his head before saying this. This happened at aldi at marton road, Middlesbrough.”

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Posted 6 years ago

“Well that one flies in the face of all the others stating just how dreadful their delivery service is. We know who to believe don't we. My guess is that Lidl stay away from home delivery for one very good reason.....no comebacks from angry customers who wait in for non or late delivery, which Aldi are famous for.”

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Posted 6 years ago

“I think the last review was a put up job personally. If it was really this good where are all the other reviews regarding it. Aldi have more negative reviews than any other supermarket. "Super" is one thing it is not.”

Helpful Report

Posted 6 years ago

“Aldi and Yodel... bad combination Missed delivery of wine (10 bottles) so was asked to collect from Yodel depot ... went to collect to be told all bottles smashed. Rang Aldi ... no problem with reorder ... arranged free Saturday delivery due to inconvenience caused . Arranged for delivery to parents as I wasn’t around at weekend. .... no wine delivered .... still waiting. Called Sunday ... where is the wine ... no problem I was told .. it’s on the van for Monday (tracking will update overnight). Monday morning ... no update in tracking so called customer services ... where is the wine? No problem I was told ... it’s on the van for delivery today. Great! Made arrangements to have neighbours sign for parcel. Lunch time ... checked tracking ... indicated wine was not on van so rang customer services. Received an apology this time .... wine not on the van no reason why I should have been told anything other. By this time patience was running out ... asked to speak with a mgr ... was told I would be added to a ‘call list’ for a call later today! So now .... still waiting for wine ... and still waiting for a manager to call. What a load o£&@£.... Aldi ... you just lost a wine customer!!”

Helpful Report

Posted 6 years ago

“Neither should you have to fight. It was your consumer right to have it replaced or a full refund. No favours were done really.”

Helpful Report

Posted 6 years ago

“Bought 'that's it' apple and pear bars on 22nd July 2019 to find use by date is 24th April 2019. Customer services inept, did not even ask for my address. This is totally unacceptable. Goodness knows what I've eaten. Aldi should get their act together. Luckily rarely shop there.”

Helpful Report

Posted 6 years ago

“Love Aldi products, but trying to make a list off their website is ridiculous! Who designed your website??!! This is the most UN user friendly website I've ever used. Shopping for a family is stressful enough so this site sent me over the edge!! Sorry but I'd rather pay a few extra quid and use Asda instead. 😥😥”

Helpful Report

Posted 6 years ago

Aldi is rated 2.5 based on 1,343 reviews