Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,361 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,361 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I agree with that big time. Aldi should be ashamed. What homosexuals and lesbians etc do is up to them, but I object to having it placed in front of me in this way. Will Aldi now do the same showing a normal couple, married, and making it clear they are? Don't hold your breath waiting. Yes, a step too far indeed and to be hoped this company pay for their folly.”

Helpful Report

Posted 6 years ago

“Im sorry but ive just switched my tv on. Your advertising campaigne is a bridge too far for me and i have no doubt for thousands of others. Esp families. I spend at least £200 per month in your store. As of now im done. Wont be back. I have no issues with gay couples. But i do object to having dinner with my family and having this pushed down our throats. 😡”

Helpful Report

Posted 6 years ago

“Customer services diabolical after ordering a smart TV on 31st May and the TV going missing on 5th June I still have no TV or refund after 5 phone calls and an email sent!!! And now I have been told it may take 14 more days to get my money back, none of the promised call backs came to fruitition and customer services cannot email confirm they have even actioned refund, I cannot see why customer services exist if they cannot action anything today was told at 13.00 hrs I would get call back from a manager within 4 hours, still nothing!!!!”

Helpful Report

Posted 6 years ago

“The large rectangle wooden garden table £49.99 seemed like a bargain until 2 weeks after purchase I notice the wood lif lifting and cracking,only gave 2 stars instead of 1 as the customer service guy on phone was great and had no problems with refund in store in short Great customer service --- very poor quality table.”

Helpful Report

Posted 6 years ago

“Four stars because you had good "banter" with staff? What about their products? Five for the manager getting you something not on the shelves? Are you kidding? He was simply doing what his staff had not already done. I would like to quote what Linda said earlier...."In retrospect, you don't even get what you paid for".”

Helpful Report

Posted 6 years ago

“Shocking staff Saturday Throston store Hartlepool the two on the check thought they were on night out the way they were speaking shouting and laughing really loud customers ignored, felt very uncomfortabe the lad shouting about wanting to go drinking, they were crying laughing,i like a laugh but this was taking it too far.”

Helpful Report

Posted 6 years ago

“Don't understand where all these good reviews of Aldis come from. I bought a piece of 28 day matured topside beef for our Sunday dinner. Turned out it was several odd bits of fat and gristle all held together in a string bag. Disgusting. In the end, I guess you do get what you pay for....that's our Sunday dinner ruined. In retrospect, you don't even get what you paid for..”

Helpful Report

Posted 6 years ago

“Horrible security guard at Aldi in Penge,stopped me for no reason,searched my bags ,found nothing.No apology ,”

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Posted 6 years ago

“Getting sick of finding out that the expected white cheddar cheese I have bought turns out to be, and on more than one occasion I might add, not cheddar cheese at all. My best guess is that it is in fact Dutch Yongen cheese which stinks, isn't a hard cheddar, and "should" be cheaper. Once or twice I have been satisfied and enjoyed a white, hard, often crumbly, excellent genuine cheddar but it's becoming a joke now. ALDI? nah, I'm done with their shenanigans. Back to Tesco for me for the product consistency.”

Helpful Report

Posted 6 years ago

“Horrendous customer service. Log burner did not arrive. Asked Aldi to chase on the Friday. Put money back on card less than 24hrs later. Not much chasing there Aldi said gone missing. Wanted product not money back. Yodel sent email out for deliver then sent product back to Aldi. Aldi store good not online service. Very disappointed customer. Reluctant to use service again.”

Helpful Report

Posted 6 years ago

“30/04ordered a kettle and paid £3.95 for delivery 4/05. Item despatched 03/05. Never arrived contacted aldi Glasgow who apologised due to it problems and will have someone contact me. Still waiting first time I've used this and last time and would not recommend then to friends and family shame kettle was excellent.”

Helpful Report

Posted 6 years ago

“I have been searching the internet regarding this company and it's atrocious checkout speeds. Instead of detailing my own horror stories I thought I would put a few here which I came across. Before I do I will say that I stopped going to aldi because of this and their attitude to older people and the less able. Here they are..... There’s even an Aldi Checkout Challenge page where customers can share their stories about trying to slow down an over-enthusiastic till operator. One joker suggested the supermarket should employ psychiatrists to support customers who “crumble at the pressure of packing” at the same rate as the cashier uses the scanner. Another posted: “The fury on an Aldi cashier’s face when someone doesn’t pack fast enough. “I worked there as a student, sacked due to slow scanning speeds.” Others provided helpful tips on how to slow down the cashiers. Or perhaps they get in the boss’s good books by getting through customers quickly. Suggestions include staff incentives for being quick and some even suggest they are doing us a favour - with fast checkouts earning more points. My main gripe with Aldi is the checkout process itself. They seem to have their people doing everything and only serving customers when enough of them turn up at the till, hence the 'queue shuffle' I suppose. I guess the answer is to stop going there.”

Helpful Report

Posted 6 years ago

“I bought an egg chair for my grandma ‘s birthday. Xdp damaged it . Aldi didn’t inform me until I emailed them and phoned them. Had been on hold for half an hour . Operator was kind of rude . Very disappointed with their service . I will never shop again at Aldi again . They don’t value Their customers at all”

Helpful Report

Posted 6 years ago

“Aldi ARE expensive. Much more than the other chains. Why? Because the prices they charge for their inferior stock is way too much. In reality, comparing quality per item, all the others win hands down. Oh, but was that a staff review. Sorry.”

Helpful Report

Posted 6 years ago

“Horrendous online service. Looking at other reviews nothing seems to get done to sort it.”

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Posted 6 years ago

“Regarding the non arrival below. Aldi is indeed liable and NOT the courier company. No good trying to get them to admit this as they simply DO NOT understand the law regarding this point. Failing that they DO NOT WANT TO KNOW. Take it to your local trading standards right away. This company's record re customer liason is absolutely horrendous. They are arrogant and their call centre is sure to drive you to the point of insanity. Like their stores.”

Helpful Report

Posted 6 years ago

“Your issue is indeed with Aldi for non delivery and NOT the courier company whatsoever. DO NOT let them get away with it. Aldi need to show they did in fact send the item or had the item collected from themselves by a courier. They keep records or should do. Why on earth do people still shop with this horrible company. Their staff turnover is very high. Go figure.”

Helpful Report

Posted 6 years ago

“DO NOT order online from Aldi! They take your money straight away (literally within minutes of clicking "confirm order") and then you never receive what you've paid for! Getting your money back is impossible as they never answer your emails or phone calls to customer service, and they blame the delivery company. Although when researching who is liable in this situation, everywhere seems to tell me the contract of the delivery company is with Aldi, and not with the customer so no point complaining to them! Aldi sort out your customer service and online delivery services, you are severely damaging a reputation you've spent years trying to build to a fairly well respected level!”

Helpful Report

Posted 6 years ago

“These idiots gave me a hernia with the way they run the place down at Aldi Warehouse Queenborough. They're very pushy, don't care about your health even when they say they do as it's just about hitting targets and telling you what you want to hear, and never paid me compensation money out. It was one of the worst decisions I've ever made joining these and after having to have months off after my hernia op it wouldn't of made me any better off financially (when they did pay me more than my previous company per month.) AVOID!!”

Helpful Report

Posted 6 years ago

“Ordered box of wine online 3 May it’s now 12th and nothing. Received a email saying it was despatched, checked delivery tracking just now and they say waiting to receive the order. I can’t get through to customer services because the queue is a lifetime long not a good sign. Sent them an email see if I get anywhere with that. In future I will just go to a shop not worth the hassle and stress!!”

Helpful Report

Posted 6 years ago

Aldi is rated 2.5 based on 1,361 reviews