Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,347 Reviews

36 %

of reviewers recommend Aldi

Company Reviews

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Metrics

2.5

Based on 1,347 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible security guard at Aldi in Penge,stopped me for no reason,searched my bags ,found nothing.No apology ,”

Helpful Report

Posted 6 years ago

“Getting sick of finding out that the expected white cheddar cheese I have bought turns out to be, and on more than one occasion I might add, not cheddar cheese at all. My best guess is that it is in fact Dutch Yongen cheese which stinks, isn't a hard cheddar, and "should" be cheaper. Once or twice I have been satisfied and enjoyed a white, hard, often crumbly, excellent genuine cheddar but it's becoming a joke now. ALDI? nah, I'm done with their shenanigans. Back to Tesco for me for the product consistency.”

Helpful Report

Posted 6 years ago

“Horrendous customer service. Log burner did not arrive. Asked Aldi to chase on the Friday. Put money back on card less than 24hrs later. Not much chasing there Aldi said gone missing. Wanted product not money back. Yodel sent email out for deliver then sent product back to Aldi. Aldi store good not online service. Very disappointed customer. Reluctant to use service again.”

Helpful Report

Posted 6 years ago

“30/04ordered a kettle and paid £3.95 for delivery 4/05. Item despatched 03/05. Never arrived contacted aldi Glasgow who apologised due to it problems and will have someone contact me. Still waiting first time I've used this and last time and would not recommend then to friends and family shame kettle was excellent.”

Helpful Report

Posted 6 years ago

“I have been searching the internet regarding this company and it's atrocious checkout speeds. Instead of detailing my own horror stories I thought I would put a few here which I came across. Before I do I will say that I stopped going to aldi because of this and their attitude to older people and the less able. Here they are..... There’s even an Aldi Checkout Challenge page where customers can share their stories about trying to slow down an over-enthusiastic till operator. One joker suggested the supermarket should employ psychiatrists to support customers who “crumble at the pressure of packing” at the same rate as the cashier uses the scanner. Another posted: “The fury on an Aldi cashier’s face when someone doesn’t pack fast enough. “I worked there as a student, sacked due to slow scanning speeds.” Others provided helpful tips on how to slow down the cashiers. Or perhaps they get in the boss’s good books by getting through customers quickly. Suggestions include staff incentives for being quick and some even suggest they are doing us a favour - with fast checkouts earning more points. My main gripe with Aldi is the checkout process itself. They seem to have their people doing everything and only serving customers when enough of them turn up at the till, hence the 'queue shuffle' I suppose. I guess the answer is to stop going there.”

Helpful Report

Posted 6 years ago

“I bought an egg chair for my grandma ‘s birthday. Xdp damaged it . Aldi didn’t inform me until I emailed them and phoned them. Had been on hold for half an hour . Operator was kind of rude . Very disappointed with their service . I will never shop again at Aldi again . They don’t value Their customers at all”

Helpful Report

Posted 6 years ago

“Aldi ARE expensive. Much more than the other chains. Why? Because the prices they charge for their inferior stock is way too much. In reality, comparing quality per item, all the others win hands down. Oh, but was that a staff review. Sorry.”

Helpful Report

Posted 6 years ago

“Horrendous online service. Looking at other reviews nothing seems to get done to sort it.”

Helpful Report

Posted 6 years ago

“Regarding the non arrival below. Aldi is indeed liable and NOT the courier company. No good trying to get them to admit this as they simply DO NOT understand the law regarding this point. Failing that they DO NOT WANT TO KNOW. Take it to your local trading standards right away. This company's record re customer liason is absolutely horrendous. They are arrogant and their call centre is sure to drive you to the point of insanity. Like their stores.”

Helpful Report

Posted 6 years ago

“Your issue is indeed with Aldi for non delivery and NOT the courier company whatsoever. DO NOT let them get away with it. Aldi need to show they did in fact send the item or had the item collected from themselves by a courier. They keep records or should do. Why on earth do people still shop with this horrible company. Their staff turnover is very high. Go figure.”

Helpful Report

Posted 6 years ago

“DO NOT order online from Aldi! They take your money straight away (literally within minutes of clicking "confirm order") and then you never receive what you've paid for! Getting your money back is impossible as they never answer your emails or phone calls to customer service, and they blame the delivery company. Although when researching who is liable in this situation, everywhere seems to tell me the contract of the delivery company is with Aldi, and not with the customer so no point complaining to them! Aldi sort out your customer service and online delivery services, you are severely damaging a reputation you've spent years trying to build to a fairly well respected level!”

Helpful Report

Posted 6 years ago

“These idiots gave me a hernia with the way they run the place down at Aldi Warehouse Queenborough. They're very pushy, don't care about your health even when they say they do as it's just about hitting targets and telling you what you want to hear, and never paid me compensation money out. It was one of the worst decisions I've ever made joining these and after having to have months off after my hernia op it wouldn't of made me any better off financially (when they did pay me more than my previous company per month.) AVOID!!”

Helpful Report

Posted 6 years ago

“Ordered box of wine online 3 May it’s now 12th and nothing. Received a email saying it was despatched, checked delivery tracking just now and they say waiting to receive the order. I can’t get through to customer services because the queue is a lifetime long not a good sign. Sent them an email see if I get anywhere with that. In future I will just go to a shop not worth the hassle and stress!!”

Helpful Report

Posted 6 years ago

“Shocking online service”

Helpful Report

Posted 6 years ago

“Oh! A staff review again? Aldi helpful to the disabled they may be, but not to the elderly in general. Five stars for a vegetarian pie? What about all the other stock etc? How a company be reviewed on the strength of a pie I do not know.”

Helpful Report

Posted 6 years ago

“Awful experience buying online from Aldi. They said my order was dispatched. I waited and kept checking the tracking which told me the courier hadn't received the order. Aldi lied and said the courier had it. After eventually getting through to customer services they admitted they had no idea where my order was. They tried to send me another one but I asked for a refund. Hopefully I will actually receive it.”

Helpful Report

Posted 6 years ago

“ordered 2nd May, 9th May now & no delivery date - just a vague email, saying item dispatched. 30 mins customer services wait twice. Customer Services lady very polite & helpful. Courier or delivery service worst experience ever for awareness. 2 days of sitting at home waiting for non existent delivery.”

Helpful Report

Posted 6 years ago

“Went to two stores to get the log burner. All sold out by 09.15? Very disappointed. My son went to three stores in Milton Keynes, the same there.”

Helpful Report

Posted 6 years ago

“Four stars? Because they changed a faulty item!! I should think they would too. It's their job to do so. Nothing special about it at all really. Pure cannabis smells!! That's a new one. Can I quote from another review? Hope the reviewer doesn't mind me doing so. It is what this company are all about and why they lose customers. I quote "Are they paid for each customer that passes through their till? Made me feel like I was part of a production line and not a customer" End of quote. This is the worse thing about them. No, they aren't paid to rush as many through as possible, but it is part of their remit to do so. It is rude, outrageous and totally thoughtless. Not only this but a serious problem for the less able among us. I do pop into aldi from time to time, not to buy but to see if they have changed their ways. They never have.”

Helpful Report

Posted 6 years ago

“Cleaner at the Middleton branch smells of pure cannabis, not pleasant to have my children around. Won’t be coming back to the Middleton branch in a hurry.”

Helpful Report

Posted 6 years ago

Aldi is rated 2.5 based on 1,347 reviews