Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,343 Reviews

36 %

of reviewers recommend Aldi

Company Reviews

Questions

Metrics

2.5

Based on 1,343 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Aldi made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m still waiting for my sewing machine to be picked up. I’ve not been able to sew since before Christmas. What a jokeb”

Helpful Report

Posted 6 years ago

“Been Tunstall aldi after work 6.30pm and the shelves have been empty on 3 occassions. Veg and fruit, limited raw meat, freezers virtually empty. Tunstall store was revamped yet nothing on shelves, so disappointed as we usually spend between £80 to £100 per week on shopping, but walked out with nothing but none perishables. We had to go shopping to Morrisons to spend our money! Disappointed with lack of demand and various items left on shop floor. Sorry aldi but will be shopping elsewhere.”

Helpful Report

Posted 6 years ago

“The way you treat your plants is shocking. A camellia in store, bone dry. I was told it would end up in the bin. Don't stock plants if you are not going to look after them.”

Helpful Report

Posted 6 years ago

“Quite honestly, going by the negative reviews on this site, I am left wondering why this dreadful company don't seem to care. If they did they would change things. The worst shopping experience anyone could possibly have is with this company, from my point of view anyway. Fresh foods without bb dates etc, untidy stores, ridiculously fast checkouts and poor quality own brand foodstuffs, especially frozen foods. Will they ever learn? I doubt it. At least in LIdl you can see where you are going with nice bright lights. Oh, and in the summer the staff do not water the plants properly.”

Helpful Report

Posted 6 years ago

“Terrible company , fresh food doesn't last more than a couple of days. Treat customers as fast as possible and unhelpful in stores.”

Helpful Report

Posted 6 years ago

“Far to expensive, lidle half the prise, and no £70 FINE in the car park!!!”

Helpful Report

Posted 6 years ago

“Twice now I have bought your French fries (champion French fries) and both times I have cooked them they have come out smelling like dirty toilet water I am very unhappy i really hope you can let me know why .it is putting me off shopping at aldi”

Helpful Report

Posted 6 years ago

“Went in to the acocks green store last week with my 16 year old son & 17 month old daughter. The lady on the till, Rea did not acknowledge me, she didn't look up she didn't register that we were there. Once I had loaded the conveyor belt which included 2 bottles of wine and walked to her til she said 'have you ID?' I said excuse me I am 34 and this is my son, she said 'I don't care I need ID'. I was really upset with her customer service and we started to argue as I pulled out my drivers licence, my son naturally became agitated and told her to watch her mouth. She jumped up from her seat and started punching her hand and raising her voice. She was quickly pulled away but I am fuming. My daughter was in the trolley at the till. I called head office to complain who were reasonable over the phone and assured me it would be dealt with but my information & contact details were not taken. I hope she's sacked”

Helpful Report

Posted 6 years ago

“That's okay but what about the dreadful checkouts and the only positive reviews being put on here by staff members mostly. Of course the previous one could be genuine but the way it is written seems to suggest otherwise. Fresh produce mostly comes from within this country. I know this because a friend is in the supply industry. It is, in the main, ok quality as aldi are very fussy. However, the same cannot be said for their other products which of course are not good quality at all. Cheap food stuffs will always denote poor quality. It is how it works and there is no way it can ever be otherwise. Customer service is generally poor and watch out for the returns fiasco in many cases. If you like to shop quickly and get out quickly, not caring about too fast checkout speeds, then great, this is the company for you. If not then go elsewhere.”

Helpful Report

Posted 6 years ago

“Yes. The wrongly priced wrong position trick. You think you have paid, say, £1:50 but have actually paid, for example, £2. I dislike aldi a great deal, but have to say they are not alone in this nasty practice to which they will always plead innocence. I went into my local store, not for myself mind you but as a special favour for a dear friend, to buy some bread machine bread mix. One bag of brown and one of white. Ok, they were only 59p compared to Wrights for £1. The brown was an utter disgrace. Yes, the correct amount of water was used. It was seriously heavy and somewhat dampish. It seems the Germans like heavy dense bread, but this is England for goodness sake. The white wasn't damp but so light it was almost impossible to cut and simply squashed up. For me it simply confirmed the quality of this company's own products, cheap and nasty. To those who say otherwise, well....good luck.”

Helpful Report

Posted 6 years ago

“Today punched 1kg loin of vacuum packed loin of pork. Once removed from the packaging actually weighed 959grms. Packaging should not be included in the net weight of the meat.”

Helpful Report

Posted 6 years ago

“Strange thing. I sometimes use this last resort chain for one or two items only and would not dream of using it for anything else. Asking around people I know it turns out they all do likewise, just one or two items only. When I ask why it is for a variety of reasons, two of which I will list here. Fresh produce they mainly leave alone because of the lack of "use by" and "best before" dates. Although some items do have an obscure coding so staff know. Actually these can be found online. Next is untidiness. Next are the checkouts being ludicrously fast.”

Helpful Report

Posted 6 years ago

“Dessert Menu - Profiterole - Awful - not enough profiterole and far too much sauce, contains alcohol, which was disappointing and couldn't give to the children but they probably wouldn't have liked them anyway.”

Helpful Report

Posted 6 years ago

“Another staff posting I see, possibly management even. To say that these stores are disabled friendly really gives the game away! It is well known by all and sundry that Aldi stores are not at all disabled friendly or anyone less able and/or elderly and not so quick. Convenient layout? Come on, we all know that this is simply not so. Nothing here about their quality. I agree "some" things are ok and of reasonable quality, but these tend to be chocolate bars and the like and not nourishing "real" food.”

Helpful Report

Posted 6 years ago

“Me gusta Aldi y sus productos, acabo de salir del supermercado y por primera vez en 7 años encontré una cajera desagradable que ni siquiera saludó y su cara refleja total frustración, fue muy desagradable intercambiar con ella. Una papa podrida es mejor quitarla del grupo antes que contamine a las demás.”

Helpful Report

Posted 6 years ago

“I more or less agree with Rich apart from one or two things. These stores are a nightmare to navigate and shelf fillers are always somewhere getting in your way in their awfully narrow walkways. Checkouts? Don't even go there! I like the person who asked...."Will Aldi go too when we leave the EU".”

Helpful Report

Posted 6 years ago

“To save £3000 in one year by shopping at Aldi is surely some sort of record. It amounts to around £60 each week. I don't understand this to be honest and think it must be a typo. Nevertheless you are correct about the staff in these stores, by and large. Some are ok but most are not. I am wondering when we leave the EU if Aldi will go too.”

Helpful Report

Posted 6 years ago

“You are quite correct. Aldi are slipping price increases in by stealth, now they have people believing they offer quality for peanuts. It simply cannot be done. You are right too about the dreadful narrow aisles through some of their atomically powered checkouts. What they need are those trollies like Tesco have that check what you buy as you put it in your trolley. You can even pay the same way!! GREAT for all those poor people who simply cannot keep up with their speed artists. I watched the other day as a woman refused to use the annoying packing shelves in my local Aldi and packed at the checkout, much to the annoyance of the checkout female. No matter how fast she went the woman kept pace with her packing. WELL DONE whoever you were. I plan to do the same soon.”

Helpful Report

Posted 6 years ago

“Yes, they did do fairly well over the Christmas period. However, this does not mean that it was the quality of their products that made this possible but the cheapness of them. In an age when many people have to count their pennies they are prepared to shun quality for prices. Lidl works the same way too although the quality at their stores is of course slightly better. Oh, and they do not operate unfair checkouts either.”

Helpful Report

Posted 6 years ago

“I find it strange that the previous review awarded aldi three stars. Nothing nice to say really but three stars. Pallets of stock in the way is a day to day occurrence in these stores. Yes, staff are pressurised but no excuse really for bad response when asked for a new checkout to be opened. Aldi pay over the odds and it is this that attracts new recruits. They are a shockingly nasty company to work for and staff turnover is high. No surprises why. Whether stock is good value is highly debatable. Certainly not unbranded items. One does get what one pays for. Then of course, like other reviewers, there is the terrible policy of SPEED at checkouts come what may. It makes no difference how infirm or old you may be. Like somebody else said, this policy can be reversed, but it seems that not enough customers care enough to do so. SIGH. Happy 2019 then.”

Helpful Report

Posted 6 years ago

Aldi is rated 2.5 based on 1,343 reviews