Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,343 Reviews

36 %

of reviewers recommend Aldi

Company Reviews

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Metrics

2.5

Based on 1,343 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really annoyed with the otherwise great Aldi's appalling delivery service - don't bother with it - it's worse than hermes! (perhaps it's being fulfilled by hermes)”

Helpful Report

Posted 6 years ago

“Well all supermarkets will do that so nothing spectacular about Aldi doing so. It really isn't a one off for that single store. Christmas is here once again and we will all be ripped off wherever we go. I do hope that in 2019 Aldi will change their disgraceful policy towards the elderly and less able at their dreadful checkouts. They should not be simply for those who are able to keep up with them. We, the public, have it within our power to force Aldi to change their attitude and stop their high speed checkouts. Doesn't anyone care at all? No good stating that the staff have no choice other than to carry out their instructions. They do. They can refuse to do so or leave. It is a company policy that affects all within, per instructions. Come on!! Have some feeling for those less able. COMPLAIN ON HERE. Aldi do frequent this site with false positive reviews at times and they do read the comments. Doesn't anyone recall when we cared for each other?”

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Posted 6 years ago

“And so you should be. Their loss eh. Bit like Ebay or Amazon saying they won't deliver to any address other than your registered billing one. They wouldn't do much business would they. I use this and other online services who are only too happy to send to addresses other than my billing one so long as I pay. Typical of this company but not at all surprising. The motto? Stay away from them.”

Helpful Report

Posted 6 years ago

“I just tried to order Christmas Hampers from Aldi and had problems with the payment on the site. I then phoned to be told I could not place the order because my billing address was in the Channel Islands. I can understand that they won’t deliver there but I wanted the hampers sent to London. Totally disgusted.”

Helpful Report

Posted 6 years ago

“Oh yes. I agree with that about sell by dates. Do hope you took back and not just moan on here. Aldi, like any other cheap supermarket with a couldn't care less attitude, will have it's share of such things. Staff under extreme pressure at Aldi. They pay over the odds to them and it is for this reason I am sure that staff tend to stay. Not all though. Some leave to lead a less stressful life where they can treat people with decency, especially the elderly and less able. There seem to be people who simply do not care about this practice who frequent this review site, heaping praise upon aldi with great gusto. That's okay. One day we all will be older, and let's hope they recall their denial and not caring attitude when they too are struggling at the checkout. Doubt aldi will still be around then though. I have never spoken to anyone who goes to aldi who is not aware of this dreadful situation, but they still go there. Strange huh. I'm alright Jack? Probably. I agree that aldi are for people on low incomes who have little choice. Seems to be a quite common feeling on here. Anyway people, next time you see an elderly person struggling to keep pace in any aldi store, PLEASE speak up for them.”

Helpful Report

Posted 6 years ago

“I did my shopping at Aldi Ludlow and one item was set a soupreme tomato and basil soup and two days later I go to use it and it's 21 days out of date .”

Helpful Report

Posted 6 years ago

“The correct thing to do with complaints about any hygiene issue with them is NEVER ask to see any management staff member. They will not only be non interested but will for certain know nothing whatsoever about consumer law. Go instead to your local "trading standards" initially and let them handle it. Make certain you have the correct store and ALSO your receipt. If you must ask to see the manager make CERTAIN you get his/her name, the time and date you spoke to them. If possible try to take a witness with you as it is likely it will be denied you ever spoke to them. Email their head office and DO make certain you fwd/cc/bcc to at least one other person. Their head office will not respond but the copies can help considerably as proof of contact. Aldi are a nasty company preying on those less fortunate who might have less than others and also the elderly with super fast checkouts. Try Lidl. Not much better but staff are nicer and no shockingly fast checkouts.”

Helpful Report

Posted 6 years ago

“Rancid rotten chicken I returned some chicken drumsticks in date by 2 days which were rotten and smelt awful The manager was approached but was not interested in looking into the problem as nobody else had brought any back, a disgusting attitude to food safety I should have gone directly to the food standards agency. Nobody answered the customer service line when I complained. I am not fussy about health and safety but this attitude is outside common sense boundaries”

Helpful Report

Posted 6 years ago

“I first tried to order wine online a year ago and it didn’t get delivered on time. I tried again this week, I paid extra for nominated day delivery. I have waited in all day, to no avail, just called customer services who confirmed it is unlikely to come today! I am furious what a waste of my day! I will never try their wine delivery again it is a disgrace.”

Helpful Report

Posted 6 years ago

“Customer service don't exist. Misleading signs in store clearly breaching the trading standards and staff would gather around to bully if you want to raise a complaint they won't listen and complaint procedure don't exist. The would tell you to go somewhere else if you don't like the policies. (Crap policies they mislead the customers)”

Helpful Report

Posted 6 years ago

“Aldi and Lidl have both lost out in France and are closing stores as a result. Why oh why can the English supermarkets not do likewise to oust them over here. We do not need them and we do not want them. Come on people, stop shopping with them and support our own country's stores.”

Helpful Report

Posted 6 years ago

“Well well. Hard to believe what I have just read, but believe it I did, and of course it will all be true. The worrying thing is that most review sites seem to be full of Aldi tales of woe. What is obvious, seeing as how the complaints continue, is that Aldi themselves either do not frequent these sites or simply do not care. The latter for certain. I wonder why that is. For myself, and I am sure for others too, I would rather shop elsewhere and pay more for politeness, sane checkouts and good quality. Going by the complaints re staff attitudes it seems also that they don't have a good recruitment program, sifting the suitable from the unsuitable. Or, and this is important, nobody with good consumer experience wants to work for them. Word gets around I suppose.”

Helpful Report

Posted 6 years ago

“Cottage cheese & pineapple,maybe one piece of pineapple per tub.Aslo fresh vegetables goes off too quickly ,if not covered in bugs!”

Helpful Report

Posted 6 years ago

“Mince and chicken breast stink 4 days before sell by date. This happens all the time. I’ve had enough now. What we save in price I lose in the stuff I throw away. Same with veg. As soon as you pass through the checkout it’s gone off.”

Helpful Report

Posted 6 years ago

“Half term week so took my 14 year old son shopping with me . Usual shop grocerys a some wine. My son helped me load the shopping on the conveyor, an aldi manager stood behind us advised my son to lay the bottles flat so they didnt fall over. Both the manager and cashier waited for us to finish and then asked my 14 year old son for id as he had handled the wine bottles. I advised that he was helping to put the shopping on the conveyor. I was told i could not buy the wine. Ok i said they took it off the belt and i put a next customer at the end of the conveyor and put the wine back on only to be told in a rude manner ,you cant purchase the wine. I decided to leave my full shopping and requered to speak to the store manager. 30 minutes later a rather casual man appeared called mark he didnt even apologise and just asked me to fill in a form if i wished to complain. This is the worst service i have ever recieved i have shopped at aldi for at least 8 years and will never visit the bolton store again. The managers are not interested and at one point were having a little giggle with each other regarding my situation.hence i left the store and did my shopping elsewhere”

Helpful Report

Posted 6 years ago

“Isn't it dreadful, all this negative stuff about Aldi. Even though it is correct of course it is still quite depressing. Oh, yes Tesco. That reminds me of an earlier reviewer writing about their new stores to compete with Lidl and aldi. It is correct, so watch out for them. As for the refusal to sell alcohol after producing ID I do hope you do not let it drop.”

Helpful Report

Posted 6 years ago

“So sorry about your experience Andrew. It is sadly indicative of the at times utterly useless staff at some Aldi Stores. As far as the law goes the staff member and the store manager are BOTH very wrong. You did what was required of you to legally do, and were refused. Either this pair need to be retold their company's legal responsibility regarding the sale of alcohol, and required proof, or be dismissed for bringing that store into disrepute. The other customer was quite right too. If I went into that store with my young daughter to buy wine, and was asked for my id, I would legally expect to be sold it after it's production. Dreadful. I do hope that this will be an eye opener for you, and that you stay away from that particular store, if not all Aldi stores. There is one free course of action open to you and that is to go to your local council and complain under the sale of good act. I am sure they would be very interested. Good luck in the future.”

Helpful Report

Posted 6 years ago

“I went to Aldi in Stalybridge which I am a regular customer. Date Sunday 14th October 2018 time 15:00 I had just done a full shop with my girlfriend and we got two bottles of wine. The guy at the till called Roland ID number 25416 asked for ID I showed my ID which was a provisional driving license my age being 27. He then asked for my girlfriend ID she did not have hers on her but she is 21. He said we could not have the wine I said so even though I am paying you won't serve and she has car keys which we showed and he said doesn't matter. The guy before us even said what if I had my 3-year-old child with me would you ID the kid? Roland replied doesn't matter. The manager then came over she was very rude and abrupt and just said doesn't matter cant be served. I felt like leaving the whole shop at the till but I know that would not be fair on the other staff. I am sad there is no common sense at Aldi and I am disgusted at the service and will not be going to this store again. Regards Andrew”

Helpful Report

Posted 6 years ago

“Once again the same old tales of woe about a really shoddy company. I know these things can happen with any supermarket delivery, but Aldi has the major share of such woes. I simply do not understand why people keep shopping there unless they need to. Why use Hermes in the first place with it's dreadful delivery issues. It beggars belief. I buy masses of items from Ebay and know who the worse are for delivery. Guess who!! DPD will not only keep you informed of delivery day but also inform you with a one hour delivery slot via texts. PLUS will also allow you to change your delivery day.”

Helpful Report

Posted 6 years ago

“Hi a ordered a item and was told it would be delivered on the 5/10/18 at 9.30 and I stayed in till 11.30 and surprice surprice it never came then when my husband came in at 2.30 , Hermes had tried to deliver it . On the Deliver note I put deliver to my neighbour but they Neve delivered the i team to them ,so my husband phoned the Hermes delivery man and he said it would be delivered today at 11 surprice surprice it has not been delivered . I contacted Aldi to be told there is nothing they can do what customer service is that .”

Helpful Report

Posted 6 years ago

Aldi is rated 2.5 based on 1,343 reviews