Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,343 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,343 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have bought at the sundown park , Luton strawberries, raspberries and tomatoes in the past two weeks. The strawberries lasted three days unopened in a fridge and all were covered in mould this was same with raspberries. We bought tomatoes yesterday and today we opened the packet and two were covered in mould. These items are not cheap and we will rethink to continuing shopping at Aldi.”

Helpful Report

Posted 7 years ago

“I have been shopping in the Rhyl Aldi for many years and found the staff and check out staff very helpful and friendly. However, today at the till Dawn the check out lady wouldn't give me time to put my shopping in the trolley never mind my shopping bags, when I asked her to hang on a minute whilst I got organised she huffed and puffed at me and rudely replied " your supposed to pack your things there not here" I was flabbergasted at the way she was being with me, when I said I was going to report her to head office she rudely replied " my names Dawn" once again I couldn't believe her bad attitude towards me, she kept pushing my shopping to the end of the till which almost resulted in it falling in the trolley, she was obviously in a bad mood but I couldn't understand why she was taking it out on me in front of the other customers. Very disappointed indeed with the service I received today from Aldi staff.”

Helpful Report

Posted 7 years ago

“Bad checkout rude staff First time and last time I ever go SHOCKING HORRID STAFF”

Helpful Report

Posted 7 years ago

“Oh dear. Someone else who has been put through the wrath of the checkout person. You are right in all that you say. It is an utter disgrace. What gets me mostly about that particular practice of Aldi checkout staff is that they seem to think they are right!! Of course, we know that it is management who insist on them doing so. I also know someone who left their employ because her conscience would no longer allow her to stay. It is also true that LIdl do the same thing. It amazes me that people put up with it. On the very rare occasions I go to Aldi I pack at the checkout and completely ignore the evil looks and actions of the operator. Not only that but if they speed up I simply slow down. I have to say that if you had not mentioned it was the Melksham store I would have thought you were speaking about the Dover one. Folks, it as much the fault of staff as it is management. Would you treat people in that manner?”

Helpful Report

Posted 7 years ago

“i have just returned from shopping at Aldi Melksham and i am appalled i would describe my experience akin to supermarket fascism i apparently didnt have my trolley positioned how the cashier wanted it and she made sure to give me the worst supermarket experience i can ever recall not content with ticking me off about it when i said i didnt see why she had such an issue she then told me i shouldnt be packing my items but pray how should i pop them in my trolley with levitation bizarre so rude and abusive i wont be visiting aldi again and i suggest you dont if you hold free will as a right in the uk”

Helpful Report

Posted 7 years ago

“Pizza oven delivered damaged and now Aldi cannot organise for it to be picked up before making a refund. I have been let down twice after spending 2 days at home waiting for it to be collected. Several calls to Customer Service resulted in conversations with some very amenable staff but who seem incapable of getting any sense out of XDP (the delivery/collection service). May have to resort to small claims to get a refund.”

Helpful Report

Posted 7 years ago

“It really is a shame that it isn't possible to leave no star reviews isn't it. Your camping experience surprises me not and it is typical of this dreadful company. Neither does it surprise me that they removed your review. They do so all the time. The best advice to offer is to stay away from them altogether, for anything. They do not care what their reputation is like because, like Lidl, they have captive shoppers in the form of the lower paid, and this will never change. I do not say this to run the lower paid down and neither am I suggesting they are in any way inferior. No, no, not at all. Disabled are at a serious disadvantage when it comes to pay at their seriously disgraceful shockingly fast checkouts and lack of a proper area at the end to pack. They do have so called "packing areas" but that simply is not good enough. It is a nasty German company and I wish it would go away when we leave the EU, but it won't. Vote with your feet and your wallets/purses and walk away.”

Helpful Report

Posted 7 years ago

“I bought Aldi’s Adventuridge 4 man air tent and took it to a festival last weekend. The middle air support exploded at 3am on Saturday morning and the tent collapsed with myself, husband and 11 month old daughter inside it in torrential rain. Everything inside the tent got soaked including our air bed, sleeping bag and the bag the tent came in. We were not willing to load the soaking wet and damaged tent into our car and bring it home so I took photos showing the tent, the damage and the tent collapsed in the field and threw the tent and our other wet belongings in the campsite bin. Aldi have refused to accept any responsibility for the terrifying experience we had with their tent and will not refund the cost of the tent because I was not able to bring the tent back into store. I have written a review on Aldi’s website alongside 40+ other customers’ bad reviews warning that the tent is dangerous and should be recalled but they have deleted my review and won’t publish it. This speaks volumes. Really disappointed that they treat people this way and I would urge everyone to steer clear of their camping range.”

Helpful Report

Posted 7 years ago

“Well there you are eh. Someone else discovers the dreadful shopping experience that is Aldi. Dodgy wine. Hmmm. no surprises there then. Lidl is of course better, but by not very much. It is true that when it comes to food the discounters simply cannot provide quality at their prices. Not for food items anyway. It really is impossible to do so. With food you get what you pay for. As someone else said on here, they are really for people on low incomes. Branded items in those stores are generally ok. Oh, and if you are disabled in any way, or happen to be disabled AND older, then stay away too. We know why don't we. gerry”

Helpful Report

Posted 7 years ago

“Fed up with drink sold as wine but isn't....winking eye....a red wine based drink?????what a con.....all in small print.never again will I shop at aldi.want wine...really peeed off.”

Helpful Report

Posted 7 years ago

“Aldi will never learn, especially the store in Dover, Kent. I think the staff have been told never to water their plants. Why else would the soil they are in always be bone dry. The other day I was talking to a woman, not at the store, who was going on about this very thing in this very store. She complained about it, and was told, words to the effect of, " If you want a job you can do it." Typical sort of response to expect from this nasty little store. What if you had gone there just for plants? Tough luck I guess. What a shockingly nasty company it is. Not just because of their dry plants but also their dreadful own brand quality food stuffs. Keep well away. Yes, you are right with what you said re their bread stuffs. Ugh.”

Helpful Report

Posted 7 years ago

“Poor quality bread/cobs - sticky and raw! When pulled some out of the centre it basically turned back to dough in my hands within seconds! Threw them all in the bin! Disgusting and disappointing!!”

Helpful Report

Posted 7 years ago

“Aldi, will you please water your plants!!!!!!!!!!”

Helpful Report

Posted 7 years ago

“Went into Aldi yesterday. Same untidy store, same rushing at checkouts and same dried out plants. Oh well. No change then. I won't say which store as it seems to be getting masses of bad reviews and I am biased anyway toward it.”

Helpful Report

Posted 7 years ago

“You are never going to get six bottles of the best red wine for £24 no matter where you go. It certainly will not be the best. For that you need to pay huge sums. That stuff is simply for getting intoxicated cheaply. No disrespect. Aldi and M&S have come jointly 23rd in the annual wards to top operating stores for quality. No surprise there then really as both are as bad as each other aren't they, for quality anyway. The old illusion of quality for M&S still applies after all these years. It was sort of handed down within families, like voting for a particular party was, even though nobody really knew what they were voting for. Aldi isn't an illusion even. It really is bad quality, their own brand products anyway. Iceland came tops in that award. Why I do not know, but they did.”

Helpful Report

Posted 7 years ago

“Don't buy the 'Air Lounger' here or at Lidl; they don't inflate and don't fit back into their original carrying bag!”

Helpful Report

Posted 7 years ago

“You don't need your till receipt if you paid via a card as your statement will be enough proof. If it is an Aldi product then you won't even need that, providing it isn't something well and truly no longer sold and years ago. They had no right whatsoever, under EU law, to give you less than the purchase price if it was obviously one of their own products. There is now a SIX year period during which you can return a faulty product. Most store employees do not understand this law regarding faulty products. Also, shame upon them, neither do most stores. Morrisons do though. It is in the interest of everyone to look the EU gtee laws up. You will be surprised. Once again typical of this company.”

Helpful Report

Posted 7 years ago

“You may not be refunded the full price for defective goods if you have not retained your till receipt. Replacement items were not in stock so given a considerably less refund compared to the original purchase price.”

Helpful Report

Posted 7 years ago

“I do not understand that at all. If you are sick of customers leaving stock which has to be disposed of, why did you give it five stars? Are you a customer or an employee? An employee I suppose as a customer wouldn't really care would they. Be a bit annoyed perhaps. This is a review site really, for reviewing the store you visit. Like all Aldi stores it is only ever possible to give them one star. The reason for this is that there are no (no) star boxes. I would visit this company again only if they change their attitude to the elderly, as others have said. REAL checkouts and NO packing areas. What a cheek eh.”

Helpful Report

Posted 7 years ago

“Was overcharged and rolls purchased (and opened within 2 hours of purchase) were green with mould. Would have liked to attach a photo of the rolls.”

Helpful Report

Posted 7 years ago

Aldi is rated 2.5 based on 1,343 reviews