Aldi Reviews

Name: Aldi
Rating: 2.53

2.5 Rating 1,362 Reviews

36 %

of reviewers recommend Aldi

Company Reviews

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Metrics

2.5

Based on 1,362 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered box of wine online. Received someone else's order, taking ages to resolve, kept having to wait in for someone to collect then to deliver correct order (still waiting...) Sent complaint. Girl phoned me up but she kept giving me incorrect facts and interrupting me. Definitely do not recommend. Don't know what the wine is like but going on the level of customer service not expecting much - still waiting to receive order!”

Helpful Report

Posted 7 years ago

“There we are then. Another dissatisfied customer. The old speedy checkout issue raises it's head yet again. This particular store obviously has a local management and staff problem. It is a shocking company policy to have these super fast discriminating checkouts. They really do not care if you are elderly or less able than others to cope with them. ALL their stores are the same in this respect. Take heart though. There are other stores who do not share this disgraceful policy. USE THEM!!”

Helpful Report

Posted 7 years ago

“A friend suggested shopping at Aldi, so tried the Chatteris, Cambridgeshire shop...well...the staff on the shop floor when I asked where I could find an item were unhelpful, comment was "well if we sell it, it will be somewhere on the shelf"! I found it badly laid out and as for the checkout... we shopped on Thursday 13th September and checked out at 12:35approx. Checkout 2. The girl was speaking and I said "sorry, I didnt hear you" to which I was answered "Im not talking to you!" The speed they 'throw' your items through the til with no space is ridiculous, my bathroom cleaner bottle got thrown through it ended up breaking the plastic top, when I said its no leakin, I got told "so" 😲 My mum was with me who is 74yrs old and terminally ill...the cashier was rude and very unhelpful when she was asked to slow down as she was struggling to pack.... I will never step foot back in Aldi again...The Managers need to sort the layout of the store and most importantly take their staff on a Customer Service course! They are very poor compared to the Coop they have purchased and taken over from.... Exceptionally disappointing...”

Helpful Report

Posted 7 years ago

“Four stars because they had your notebook? Sigh. What about your actual store experience. You know, like cleanliness, their shockingly fast checkouts, their awful own products, stocking up from pallets when the store is open, and their treatment of the elderly and less able.”

Helpful Report

Posted 7 years ago

“Another tale of woe, this time with a pressure washer. Sorry about your misfortune, but may it be a lesson to anyone else. You are quite right about your rights and, as usual, Aldi are wrong. What a company isn't it. Perhaps it is also a lesson to never not ever use Yodel for deliveries. If a seller quotes "other courier" for deliveries do all you can to find out who they are. I was in my local Aldi this morning, Dover, and watched as a woman packed her bags at the checkout. The checkout female lost the battle, for no matter how fast she went the woman packed at a sensible pace. Not slowly, but normally. It left me wondering if the message is finally getting through to people that they can in fact beat Aldi's dreadful speedy checkout policy. Well done. if I knew who you were I would give you four stars instead of the one I am giving here.”

Helpful Report

Posted 7 years ago

“Never shop with Aldi online, they don't respect the law - Consumer Rights Act 2015, Sale of Goods or Distance Selling Regs. I ordered a £150 pressure washer and paid for next day delivery.. That didn't happen.. I called and was told it would be resolved. It wasn't delivered the next day. I called again and was informed that the utterly useless Yodel had lost my parcel. OK Please send another with next day delivery I reasonably request. No. We have to wait for the outcome of Yodel's investigation. OK I want my money back. No. We have to wait for the outcome of Yodel's investigation. WHAT? I ordered with next day delivery because I urgently need the item. Aldi has failed to fulfill the contract and is now refusing to give me a refund or replacement, even though they have confirmed that they have asked for the item to be either returned to them or compensated. As the customer my contract is with Aldi. I expect my goods or a refund immediately. I don't care that they have a problem with their fulfillment partner. It is their problem to resolve and I should not be penalised for their inept choice of carrier. That contract exists between Aldi and the useless Yodel and should have no detrimental effect upon my contract with awful Aldi. SHAME ON YOU. MY ORDER IS NOW 3 DAYS OVERDUE AND YOU REFUSE A REFUND OR REPLACEMENT. What will you do to put this right? NOTHING! Aldi's response to this message was, sorry, you'll just have to wait. This is in contravention of the consumer rights act 2015.”

Helpful Report

Posted 7 years ago

“Avoid and Avoid I bought from them and cannot take it to the store, nor send by parcelforce, nor drop-off - my money is stuck so I will do a charge-back on my credit card as its fraud. Katie and Katrina are trying to help but this is 2 days of non collection. This is a fraudulent service.”

Helpful Report

Posted 7 years ago

“Yes. Do be careful of their sell by/use by dates. Doesn't surprise me one little bit. Tip. Whenever you buy anything in a vacuum pack or any sort of pack from them, do make sure you check for airtightness. Rough handling because of pressurised staff will cause many a split. Never pick anything up to buy without a thorough look.”

Helpful Report

Posted 7 years ago

“Bought a pack of Turkey steaks , use by date was 21/8/18. Got them out of the fridge to cook on the 21st , they were stinking to high heaven , had to wrap in 2 carrier bags before putting in the bin. When I contacted Aldi , they said to return to store for a refund. Really ? They want me to transport wreaking meat back to the store ? When I pointed this out they said no refund unless I returned them. Needless to say they have lost another customer for the sake of £3.”

Helpful Report

Posted 7 years ago

“What a ridiculous thing to say, Mr Powell. I thought the reason for review sites was just that, a review of how a company operates, their prices and the cleanliness of store. Your opinion of other reviewers is uncalled for. It is their right to say what they found, not to placate others who may not agree with them.”

Helpful Report

Posted 7 years ago

“Nothing went wrong as I no longer shop there. That doesn't mean it hasn't in the past. What a company isn't it!! So many people with the same issues. So many checkout horror tales. As somebody recently said on here we do not have to go along with this terrible checkout practice. Neither do we have to pack at those dreadfully annoying packing "benches". What are they going to do, throw you out for not complying? I really do hope my dear, Mrs T, that you do report her to management at their web address. Don't hold your breath though waiting for a reply as they never reply to complaints.”

Helpful Report

Posted 7 years ago

“We have bought at the sundown park , Luton strawberries, raspberries and tomatoes in the past two weeks. The strawberries lasted three days unopened in a fridge and all were covered in mould this was same with raspberries. We bought tomatoes yesterday and today we opened the packet and two were covered in mould. These items are not cheap and we will rethink to continuing shopping at Aldi.”

Helpful Report

Posted 7 years ago

“I have been shopping in the Rhyl Aldi for many years and found the staff and check out staff very helpful and friendly. However, today at the till Dawn the check out lady wouldn't give me time to put my shopping in the trolley never mind my shopping bags, when I asked her to hang on a minute whilst I got organised she huffed and puffed at me and rudely replied " your supposed to pack your things there not here" I was flabbergasted at the way she was being with me, when I said I was going to report her to head office she rudely replied " my names Dawn" once again I couldn't believe her bad attitude towards me, she kept pushing my shopping to the end of the till which almost resulted in it falling in the trolley, she was obviously in a bad mood but I couldn't understand why she was taking it out on me in front of the other customers. Very disappointed indeed with the service I received today from Aldi staff.”

Helpful Report

Posted 7 years ago

“Bad checkout rude staff First time and last time I ever go SHOCKING HORRID STAFF”

Helpful Report

Posted 7 years ago

“Oh dear. Someone else who has been put through the wrath of the checkout person. You are right in all that you say. It is an utter disgrace. What gets me mostly about that particular practice of Aldi checkout staff is that they seem to think they are right!! Of course, we know that it is management who insist on them doing so. I also know someone who left their employ because her conscience would no longer allow her to stay. It is also true that LIdl do the same thing. It amazes me that people put up with it. On the very rare occasions I go to Aldi I pack at the checkout and completely ignore the evil looks and actions of the operator. Not only that but if they speed up I simply slow down. I have to say that if you had not mentioned it was the Melksham store I would have thought you were speaking about the Dover one. Folks, it as much the fault of staff as it is management. Would you treat people in that manner?”

Helpful Report

Posted 7 years ago

“i have just returned from shopping at Aldi Melksham and i am appalled i would describe my experience akin to supermarket fascism i apparently didnt have my trolley positioned how the cashier wanted it and she made sure to give me the worst supermarket experience i can ever recall not content with ticking me off about it when i said i didnt see why she had such an issue she then told me i shouldnt be packing my items but pray how should i pop them in my trolley with levitation bizarre so rude and abusive i wont be visiting aldi again and i suggest you dont if you hold free will as a right in the uk”

Helpful Report

Posted 7 years ago

“Pizza oven delivered damaged and now Aldi cannot organise for it to be picked up before making a refund. I have been let down twice after spending 2 days at home waiting for it to be collected. Several calls to Customer Service resulted in conversations with some very amenable staff but who seem incapable of getting any sense out of XDP (the delivery/collection service). May have to resort to small claims to get a refund.”

Helpful Report

Posted 7 years ago

“It really is a shame that it isn't possible to leave no star reviews isn't it. Your camping experience surprises me not and it is typical of this dreadful company. Neither does it surprise me that they removed your review. They do so all the time. The best advice to offer is to stay away from them altogether, for anything. They do not care what their reputation is like because, like Lidl, they have captive shoppers in the form of the lower paid, and this will never change. I do not say this to run the lower paid down and neither am I suggesting they are in any way inferior. No, no, not at all. Disabled are at a serious disadvantage when it comes to pay at their seriously disgraceful shockingly fast checkouts and lack of a proper area at the end to pack. They do have so called "packing areas" but that simply is not good enough. It is a nasty German company and I wish it would go away when we leave the EU, but it won't. Vote with your feet and your wallets/purses and walk away.”

Helpful Report

Posted 7 years ago

“I bought Aldi’s Adventuridge 4 man air tent and took it to a festival last weekend. The middle air support exploded at 3am on Saturday morning and the tent collapsed with myself, husband and 11 month old daughter inside it in torrential rain. Everything inside the tent got soaked including our air bed, sleeping bag and the bag the tent came in. We were not willing to load the soaking wet and damaged tent into our car and bring it home so I took photos showing the tent, the damage and the tent collapsed in the field and threw the tent and our other wet belongings in the campsite bin. Aldi have refused to accept any responsibility for the terrifying experience we had with their tent and will not refund the cost of the tent because I was not able to bring the tent back into store. I have written a review on Aldi’s website alongside 40+ other customers’ bad reviews warning that the tent is dangerous and should be recalled but they have deleted my review and won’t publish it. This speaks volumes. Really disappointed that they treat people this way and I would urge everyone to steer clear of their camping range.”

Helpful Report

Posted 7 years ago

“Well there you are eh. Someone else discovers the dreadful shopping experience that is Aldi. Dodgy wine. Hmmm. no surprises there then. Lidl is of course better, but by not very much. It is true that when it comes to food the discounters simply cannot provide quality at their prices. Not for food items anyway. It really is impossible to do so. With food you get what you pay for. As someone else said on here, they are really for people on low incomes. Branded items in those stores are generally ok. Oh, and if you are disabled in any way, or happen to be disabled AND older, then stay away too. We know why don't we. gerry”

Helpful Report

Posted 7 years ago

Aldi is rated 2.5 based on 1,362 reviews