Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,343 Reviews

36 %

of reviewers recommend Aldi

Company Reviews

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Metrics

2.5

Based on 1,343 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very thoughtful after reading the quite a few reviews of the Dover store. Could it really be that bad? I do not shop at Aldi for a variety of reasons, but mostly because of their bad quality fresh products, including meats etc, and, as has been stated here quite a lot, their dreadful discriminating checkout systems. I happen to find it upsetting to see their treatment of the elderly at these checkouts, and those less able. Sooo, I paid the Dover store a visit last Sunday, 15th April. I did so mainly to see if it was true re the checkouts. Well I can tell you that it is, very much so. I wandered around for a few minutes and noticed what a state the store actually was. Not dirty but very untidy, especially the aisles of non food items, like paint, work tools etc. I stood the other side of the checkouts, watching, as one elderly gentleman was harassed and intimidated by the male checkout person who was scanning items much too fast. Aldi do not do themselves any favours by acting this way, and it is an utter disgrace. Also, I do not believe that their head office people do not frequent this site. Shame on them therefore for doing nothing to stop this practice. Oh, and thank you for the Lidl tip in Dover up at Whitfield and the Tesco minis. I was not aware of either.”

Helpful Report

Posted 7 years ago

“Item not delivered 4 weeks after ordering, when leaving reviews on Aldi website you can not comment on none delivery or any other service, ie customer care, my review was “can’t make comment on item as never delivered” they refused to publish it.”

Helpful Report

Posted 7 years ago

“I loved the lengthy review a few down re Dover store. Well done, and how very true. However, that's not why I am here. I am here to state that Aldi themselves have admitted they think we are in various class systems, like lower, middle and upper. As the so called upper group would not shop at Aldi anyway, that leaves the lower and middle classes. By default, Aldi are saying that they are aware their shoppers come into the lower class bracket. How come? In the Daily Mail of April 6th it states that Aldi are trying to woo the middle classes with cut price riding lessons. Really? How dare they. Thank goodness this awful company with their dreadful attitude towards the elderly and less able people are heading for the long walk downhill. I sincerely hope that the staff in the riding stables will be more sympathetic towards anyone less able than most, unlike their checkout staff. Most people shop At Aldi for cheap prices on basic goods, not because they want to but because they have to. Well do not worry. I checked up on the Tesco mini branches to compete with Aldi and it is quite correct, they are opening them. Great!!”

Helpful Report

Posted 7 years ago

“Unfortunately you can't review 0 or the store in Bradford would get that. Appalling behaviour by the manager refusing to help at till. Expecting customer to sort shopping out as quick as herself and once finished asking you put your card in while I am sorting the shopping out upon asking her for help. She refuses to help and tells me to hurry up and pay or I will take the shopping from you and banned you I ask for a reason she gets the form for banning and starts filling. Shocked and amazed at ludicrous behaviour I get in touch with customer service they tell me it is her discretion. Nothing could be done. Spent £1000s of my hard earned money. Nightmare experience”

Helpful Report

Posted 7 years ago

“Everything!!! Terrible shop if u want to pack your items as a robot then yes, feel sorry for the staff and would never Shop at Aldi again. Cheap prices come with cheap labour I would rather prefer to wait to be serve longer than see how the staff work there and push people to speed up packing. Cheap but if u think about it twice nothing to do with a good customer service and don’t even want to think how hard employees have to work to meet targets. Nowadays really, no value but money is all about it, sad but true.”

Helpful Report

Posted 7 years ago

“Staff works like a robots, you have to pack your stuff as a robot, great prices but poor customer service, feel sorry for the staff too. Applied for job at Aldi too just to confirm my concerns and nothing to say! Bad from the inside so had it can be good outside. Sorry 😐 would rather shop in more expensive stores but at the end of day it is not only about money quality..... people are not an animal ant not a robots, nowadays everything is only about money. Sad but true.”

Helpful Report

Posted 7 years ago

“Southmead Bristol store Awful experience .Opening and closing tills making me wait far longer than needed and then sending me back to a till that had previously refused to serve me as they were apparently closing .They treat customers as if their time is of no value . Also they refuse to call their managers to discuss how they operate .I left without my purchases and will never return. It is just not worth the increase in blood pressure”

Helpful Report

Posted 7 years ago

“I ordered 2 panel heaters and they have both arrived broken. I didn’t open the box to check them until I had already removed the old ones. Now I have no heating in the rooms upstairs with 2 small children. First time using Aldi and not impressed. The delivery details said for returns to contact customer services and they are open until 21:00 Mon to Sat, but when I phoned at 20:10 they were closed. Might not try Aldi again.”

Helpful Report

Posted 7 years ago

“Bought 2 pack of mangos and both mouldy”

Helpful Report

Posted 7 years ago

“I read that the Dover store seems to be in trouble with reviewers. It is most likely the same in them all, but I feel I must state here something said to me, also about the Dover store. I was on one of my very rare visits to this company, not for food items, goodness forbid, but for something else that they did not have anyway. On my way to the store through from London Road, I got talking to an elderly lady pushing a shopping trolley. She said she dreaded going in there because she could not handle the very fast checkouts and nobody ever seemed to care. It was very obvious that this lady had mobility issues. I left her at the store entrance, walked around after not finding what I wanted and watched the checkouts for a while. I was dismayed, and also disgusted, that the attitude toward the elderly who were less agile than some, had not changed at all. Now wouldn't you have thought that Aldi head office people looked around on these review sites to see what was being written about them. Obviously not it seems. Not to do with the Dover store anyway. I am sure that eventually the awful attitude toward the elderly and those less agile than most, will one day catch up with all the staff at this terrible store. It is bad enough that Aldi area a cheap store offering inferior quality products, but to have such bad customer relations is truly shocking. I too am aware that there is a Lidl store in town now, and am also aware of the Tesco minis to be opened. Shame on you Aldi.”

Helpful Report

Posted 7 years ago

“They are totally rubbish, i order something from Aldi online store and they sent by 13-ten. The purcel supposed to come within 3-5 days. I waited arround 15 days, After I phoned them and they said your order is on the way and they forwarded my purchel by Yodel. And they give me a Number to contact with them. After that I tried to phone them they changed £12 from my phone and said you purcel is one the way, I am still waiting for my purcel I don’t know if i get my purcel or not. Here is my purcel details Yodel:- JD0002246437092254 13-ten:- AUS0000121335”

Helpful Report

Posted 7 years ago

“lifted a bottle of washing up liquid only to have it allover my coat finally found a member of staff who handed me a sheet of kitchen roll tried to clean it now it needs to be dried cleaned so angry took the few thing in my trolley to checkout and left wont be back now i will have to go back out to get the rest of my shopping so THANKS ALDI for a wasted day age 75”

Helpful Report

Posted 7 years ago

“The poor lady who wrote a review complaint lower down, about checkout speeds, has my undying sympathy. After so long of campaining on here about this very issue, nothing changes. All Aldi stores are the same. The elderly and disabled are treated like third rate people, with their dumb staff totally unwilling to help out. From the manager down it is the same. If you are a caring compassionate person you will not work for Aldi on the checkout. That's okay, if you live in Dover. The new Lidl store is open up at Whitfield, a new Pound Saver store is open in town and then there is the new shopping precinct about to open. Oh, and not forgetting all the new smaller stores Tesco are opening to compete with this nasty company. If the Dover Aldi staff want to hold on to their jobs I would suggest they are nicer to the elderly, and others, less agile than you and I.”

Helpful Report

Posted 7 years ago

“Appalling appalling service. Ordered stuff online. Delivery company claimed to have delivered - they didn’t. Finally found it in the hedge abutting the road! Complained to Aldi and the delivery company - no answer. Hate to think how much time I have wasted on this today. Don’t bother ordering until they have improved their systems.”

Helpful Report

Posted 7 years ago

“I often get overcharged at the till then when I complain I get sent stock letters and promises of vouchers that never arrive.”

Helpful Report

Posted 7 years ago

“Store location: Countess Weir Exeter I am writing to you to make a formal complaint about your staff and the poor attitude I recently encountered. As a customer satisfaction organisation I would expect you to understand good customer service. To explain this in more detail I have been very upset by the service shown by a checkout man named Jason in this branch. I as I always do, put my shopping in order from heavy to light on the conveyor belt, I must admit my normal Aldi branch I shop in is Alphington Road Exeter, where the staff are so friendly and polite. I had a shock at the new store in Countess Weir. I put large bags into the trolley to pack my shopping as it gets scanned through, this saves me as I'm disabled loading the trolley again and lifting heavy bags, I have never had any issues my my normal store but today I left so upset and by the time I had gone through the check out man, a supervisor and a manager I could have cried. I am a disabled lady and my daughter had taking me shopping, whilst my groceries were going though, so fast that I couldn't keep up, I asked him to slow down, to which he did not! I am a ITP sufferer which means I have internal bleeds my health is dangerous, Jason was piling and just stacking my goods anywhere and everywhere till the point came that I couldn't get hold of the carrier bags I purchased because he had piled huge amounts of shopping on top and more shopping on top of that. Whilst he went so quickly I had to stop packing, I told him to slow down as all my shopping was being piled high, about to fall of the checkout and my soft items getting squashed. I shouldn't have to explain my personnel private health issues with anyone, I thought being a customer server he would have listened and slowed down or even offer to help me, but instead I got a mouthful of rudeness and arrogance, I really couldn't believe I was being spoken to in this way. I asked to speak to a manager where a young girl came over and was so rude and sarcastic that her customer skills were appaulling. She smirked and smiled at the checkout man (obviously finding it funny, I can guarantee you this was not funny!!) when I was trying to explain the situation, I asked her what she thought, I had no apology but a lot of sarcastic remarks regarding how the checkout worker was the best Aldi has and she didn't believe what I was saying, she never once looked at me, I said I'm a unhappy customer which her reply was 'so'! With that attitude I knew she surely couldn't be the Manager, so I asked her rank, she was a supervisor who walked off and there were smirks given and no apologies. I asked for the Manager for a second time to be greeted by Glen, again no apologies for being upset or helped, just that he would take Jason in to look at the CCVT, I said I hope he did. I explained to the manager that just a few tins of food being passed so quickly could and would have smashed into my hands where I would instantly have a internal bleed. Answer to me was "He wasn't to know" well Im sorry just because I am not an old lady in a wheel chair, this is a life threatening illness where I am a patient of a cancer ward and has been for 23 years. Im horrified, in all my years of being a wife and mother and a grandmother I have never met a store so rude and arrogant. I will not be shopping with Aldi again. This has upset me profusely and so my daughter. What happened to great customer communications. This check out man was still being rude and arrogant as my daughter and I tried to leave the store. I hope there is cctv footage and i hope there is sound to it, because its disgraceful way to treat your customers. This occurred on the February 24th, 2018. To resolve this issue I would like your company to review this and take what action is necessarily needed, and hopefully someone will contact me. It comes down to speculation again, I wasn't in a wheelchair today, one of the very few I'm not. Shouldn't every customer be treated the same and with respect!?. I am extremely disappointed with your organisation at this time and I expect a response to my correspondence within at least 3 days. I find it reasonable to be resolved within 14 days. If this is not the case, I will be escalating my case. Please reply to my resolver email account as I would like to keep all of my communications in my personalised complaints case file. Yours faithfully Elaine Woolacott”

Helpful Report

Posted 7 years ago

“Aldi won highest spot from Which magazine I see. No surprise there at all is there. Which have always been notoriously unreliable with their surveys. Possibly they were top, but not for quality that's for sure. Sorry, but cheap food prices always denote poor quality. No ifs or buts. Aldi should come bottom of the list for their discrimination against the elderly, infirm, disabled and those with mobility issues. Why? Because of there outrageous fast checkouts. As another reviewer said, rightly so, the checkout staff have to scan x amount of items per day or shift. It makes no difference to them how old or whatever the customer might be. In my opinion it is an utter disgrace, and one I feel will catch up with this nasty company eventually.”

Helpful Report

Posted 7 years ago

“Why did I ever give them yet another chance!! This time there will not be another time!! I bought some frozen smoked haddock, with my heart full of great trepidation. Well I was not wrong to be worried. It was an absolute disgrace!! Bits of the dark backbone still within, and cooking times? Let me tell you. The suppliers state 4-5 minutes using 800 watt microwave oven. They are seriously wrong to be sure. Took another full minute to cook if properly to "avoid any health risk". Even then it was not eatable. Now here's something interesting for you. My cat, whose name is Becket, will not even eat their frozen cod fillets. She is very discerning when it comes to food, and once again she is right. At least she doesn't have to run the gauntlet of their ridiculous checkouts. I don't either, but people do. Just take your time.”

Helpful Report

Posted 7 years ago

“When I DID my shopping!! Actually, Aldi are very much overpriced. Why? Because of the bad quality of their food products. Whatever you pay is too much for the dreadful quality. Untidy stores. Zooming checkouts not for the squeamish, elderly or disabled. Nasty evil things to be sure. I know not a single person, bar one, who ever shopped there and went back again. It is generally known that this company are for people on very low incomes. There is nothing wrong with being on a low income, and I say nothing against anyone who is. It is a fact though, sadly. Nasty German company.”

Helpful Report

Posted 7 years ago

“Aldi pulling a fast one? We like their Ballycastle Irish Cream ( a Baileys substitute) and bought some Xmas 2017. That was 14.5% vol alcohol. We bought some more in January 2018, which has new labelling BUT it also has a massive reduction of over 17% in alcohol content at 12% vol alcohol. Unfortunately this large loss in alcohol conttent hasn't meant a price reduction of 17%. Picture of the two "variants" of Ballycastle Irish Cream showing the alcohol content reduction:- https://i.imgur.com/OHQINSJ.jpg”

Helpful Report

Posted 7 years ago

Aldi is rated 2.5 based on 1,343 reviews