Aldi Reviews

Name: Aldi
Rating: 2.53

2.5 Rating 1,362 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,362 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Food flying off the end of the counter as staff are too quick.”

Helpful Report

Posted 8 years ago

“After discussions with my daughter we have come to the decision that we no longer wish to shop at Aldi. The service we get is very poor. After speaking twice to checkout staff about slowing down we realise that this is not going to happen. We like to put our food into our bags at the checkout but have been told that the staff are not paid to take their time as they need to be elsewhere in the shop as well, so we have to put it into our bags on the bench. Ok I accept that but do they need to go so quick that food flies off the end onto the floor?This has happened a few times and they just carry on regardless.I see from other review that others have complained about this too.I quite liked shopping in Aldi because you got what you went for and did not overspend. We will now return to shopping at Asda where at least staff listen to you and ask if you need help packing. Please will you send a copy of this e mail to the Metro Centre, Gateshead branch.”

Helpful Report

Posted 8 years ago

“Bad quality all round really. You get what you pay for of course, including bad checkouts.”

Helpful Report

Posted 8 years ago

“Generally scruffy and quality of fruit and vegetables is appalling - look as if they have been left to moulder for days. Some of the chicken is not that fresh either. Entrance passage way completely blocked by half-dead vegetation and when I have complained about this previously it has improved for a week or so and then gone back to its awful, cluttered looking usual stance. Staff on tills are always talking to someone else on their devices and not noticing customers which makes for total annoyance, as far as I am concerned. Overall my two stores nearest to me could both do with a thorough ON-GOING clean and PL:EASE, a tidying up.”

Helpful Report

Posted 8 years ago

“Not as good as Lidl though for quality and cleanliness. Aldi are on a downward slope I think unless they pull their socks up.”

Helpful Report

Posted 8 years ago

“I see that at last people are beginning to realise that Aldi are not all that they are made out to be. Vote with your feet and stay away. Go elsewhere for better quality.”

Helpful Report

Posted 8 years ago

“Okay folks. Aldi. What is wrong with their stores. Easier to ask what is right with them. Today is Xmas eve 2017. It is Sunday. I made my way to the Dover store and was surprised that it was not all that busy. Hmmm, most likely because of the massive new Lidl store opened up here. Anyway, I went in there because they were selling Air Fryers.Sadly they didn't have any left. Fair enough, it's Xmas. I never not ever buy anything in there because of their bad quality food items and other things. What really got to me was that as usual there was a member of staff with a huge pallet on a trolley unloading stock and putting it into racks, getting in everyone's way and forcing me to tread onto it. As I did so it moved quickly and I almost lost my balance. What if it had been someone elderly with not so good balance. Shame on you Aldi in this particular store, but it is not uncommon to find this in there. Wouldn't you have though they would do all the shelf filling before the store opened? Anyway, I have had my say, which is honest and not management inspired!!”

Helpful Report

Posted 8 years ago

“Wouldn't you have thought that this company would have made an extra effort at Christmas? Not so. Popped into my local one only to find nothing had changed at all.Still the same cheap, bad quality food for those unfortunate enough who need to shop there. Nothing wrong with that I guess but please, don't think you are getting any bargains because you are not. I too have been in Aldi stores in the Netherlands and they are the same there too. I simply cannot recommend anything they sell, no matter how hard I try. As someone else has said, when it comes to cheap food it means low quality. I agree with that. Oh, I also agree that checkouts are a joke, but in Aldi's favour so are many others. That's all I have to say apart from,as another reviewer has stated, ignore the company reviews by staff!!”

Helpful Report

Posted 8 years ago

“Expensive prices and poor product range, staff are not always helpful.So if you don't currently use them then make sure you don't. Oh, and will whoever it is please stop making false reviews. It really does make things look much worse for this company.”

Helpful Report

Posted 8 years ago

“Most people know that Aldi offers poor value for money. It would be nice if their customer service was good but sadly....no it isn't. Come on Aldi. Do better, and make it easier for disabled and the elderly.”

Helpful Report

Posted 8 years ago

“Top prices is correct to be sure. Top prices for bad quality isn't it. Cheap inferior quality is in fact high prices. Dover eh. Lidl? Will try them next week then.”

Helpful Report

Posted 8 years ago

“These shops don't really provide the things you need, with mostly unhelpful staff, badly laid out aisles and poor value for money. Rocket propelled checkouts, badly designed checkout layouts and a nightmare for the elderly and disabled. Staff manning them on quotas need to rush actually. If it were me I could not treat people like that in the first place, would leave, or not take the job at all. If you happen to live in Dover there is a massive new Lidl opening soon on the 7th December I think it is. It is down near to B&Q.”

Helpful Report

Posted 8 years ago

“Why is it that after a bad review there will be a mass of four star ones? We all know eh. Bad stores, bad quality of fresh foods and also packaged such as steak etc. Downmarket stores supplying downmarket products at prices indicative of their quality. Forgive me when I say that these stores are for people on low incomes. I wish not to offend by saying that but simply stating the obvious. Okay if you are not too fussy about what you put inside yourself. If anyone MUST shop at cheap stores you would do better at Lidl.”

Helpful Report

Posted 8 years ago

“What a shocking experience to be sure!! Awful quality. Well it would be wouldn't it. You know, like you get what you pay for. Bad store layout (mind the pallets) and most fresh items not dated. See another review about this. Agree about the checkouts, and feel so sorry for the elderly as they try to keep up with the staff on their scanning targets. Disgraceful to say the least. The only good thing about this particular store is that there were no self service checkouts.”

Helpful Report

Posted 8 years ago

“Okay then. The reviews on here smell of company interference to me. Just go looking back on previous reviews to see what I mean. So I will try to give a genuine no nonsense review of ANY Aldi store. Prices of course reflect quality, and quality is something Aldi do not offer. Cheap yes, quality no. Staff dragging pallets of stock around during open hours and getting in the way all the time. Seems there is a health and safety issue here, something I intend to look into. Unfriendly checkouts and dried out plants in season. No BB dates on most fresh items unless you know the codes. These are freely available online. Do check them out and write them all down. You'll be amazed at what you no longer buy. Yes, of course, Aldi are fine if you are on a tight budget.Nothing wrong with that, but understand prices really do reflect quality. There is one good thing though about this company. They happen to sell 4ply toilet paper at a reasonable price. Not as reasonable as Iceland's, but fairly near. Is it worth a visit just for this? Not really, unless you happen to live very close by. Just buy that though and get out quickly. That's it really. No doubt there will be company posts after this!!”

Helpful Report

Posted 8 years ago

“What can I say that hasn't already been said about this nasty company with their awful products, bad quality and off putting checkouts. See other reviews for details re this bit. Cheap food really does never mean good quality. It simply is not possible. On the other hand it is okay for anyone on a bit of a tight budget, which is why this company exists. If you want good value, nourishing food, then you will not find in at Aldi.”

Helpful Report

Posted 8 years ago

“Bought Mince Beef it was well in use by date and to say it was bad is a understatment it smelled so bad it made me gag emailed Aldi not really interested never will i go there again,to add insult got another email today telling me cant have redund as no proof did'nt ask fot refund more concered about the rank meat”

Helpful Report

Posted 8 years ago

“Nasty quality, nasty products and unfriendly staff. Nasty checkouts and dried out plants. All in all a very bad experience.”

Helpful Report

Posted 8 years ago

“Shocking company in every single way. Nasty quality items, from cheap things like household items to all their food. Oh, and let's not forget the horrid checkouts. Like another reviewer said, Aldi are for low income households, and it is silly to say otherwise. It is the same in their German and Netherlands stores. Nothing different there at all. Why is it that people are saying on here the complete opposite. Is it a wind up or are they serious? I honestly know only one person who believes that their products are fine, and I know a lot who have tried them. The biggest gripe of all from the older people is the terrible checkouts. Are they all wrong? Of course, as another reviewer has stated, many of the feedbacks on here are so obviously written by Aldi staff. Why do they do that when it is so easy to pick them out, mostly after a negative review.”

Helpful Report

Posted 8 years ago

“Bad quality, bad in store experience, second rate goods, especially the food items, and absolutely bad checkouts. Stay away.”

Helpful Report

Posted 8 years ago

Aldi is rated 2.5 based on 1,362 reviews