Name: Aldi
Rating: 2.53

“If I could I would have awarded them zero stars. Why? Aldi puzzles me really. What is it. It seems to be trying to be a supermarket chain but in reality seems to be a company containing all the bad points of other chains in one group. I try to be fair, so went back for more, and was not surprised with what I found. From time to time Aldi do have one or two non food bargains, you know, like tools and so on. Okay, so I bought a pack of their frozen haddock in batter. Goodness me. The batter was absolutely vile, so threw that and eat most of what seemed to be haddock. With food items it simply is not possible to get quality at low prices, it really isn't. So how come they do get fair ratings now and again? People get it wrong actually. Simple, isn't it. They confuse cheap prices with quality, and rate the company on that rather than on what they should do, quality. I do not wish to be offensive, but Aldi are a company for those unfortunate enough to be on low incomes. It is how they prosper. They do not do so on quality items as they do not stock any. Oh, but I digress. Then I bought a pack of individually frozen veg in four bags within one large bag. Dear me. Again the quality was dreadful and could not eat all of the one pack I did in microwave. I firmly believe that Aldi's good fortunes will be on a downward slope in the not too distant future. If only, like some other reviewers have stated, they would do away with their super unfriendly checkouts and stop harassing customers, including the elderly, things could improve. After all, the checkout experience is one we all remember on the way home. This experience will dictate if we return or not. Will I return? Only to check the non food items like socks etc. All non food items, such as bleach and so on, are also bad quality. Use more so not cheaper is it.”

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Posted 8 years ago

“Good grief!! Never again. Awful company. Dodgy quality, nasty checkouts. Ugghhh.”

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Posted 8 years ago

“Last week I bought my usual groceries. I bought grapes,two different melons, raspberries and strawberries, plus veg. The only fruit I was able to eat was the honeydew melon. The rest had all gone off within two days of buying it even though the use by dates were for three days after I had thrown them away”

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Posted 8 years ago

“Ok. So what's up then. Well I'll tell you. Firstly, it is blatantly obvious that someone, possibly more, from within Aldi, are putting reviews on here themselves. This is done after any negative review. Never mind. At least we can see through it. Let's get on then. I agree with some previous reviews about their shocking checkout system, their BB dates, their bad quality food items and some checkout staff rudeness and false smiles. It seems that most of them work there because it is a job. They pay more but believe me it is a bad company to work for. (Inside info). I also agree about shopping at Waitrose. Their food may very well be a bit more expensive but at least one gets quality. Aldi's plants in the summer? Does anyone actually water them? Asda do the same. At least Morrisons water their plants. They may not do much else but they do that okay. Look folks....cheap food really cannot be good quality. It makes sense really doesn't it. I stay well away from Aldi mostly and only go there for one non food specific item about once every two months.”

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Posted 8 years ago

“Dreadful company with terrible quality and awful checkouts. Be careful of the best before dates on some items, as other reviewers have stated. Cheap, when it comes to food, means every single time not up to scratch quality. It really does. I think for every bad review on this site for Aldi, someone within the company submits a perfect one. Not too complicated but disguised to look like customer feedback. Come on Aldi, we can see through it. Oh, here's the legal stuff re BB dates. Enjoy. "Under European law, best-before (BB) dates show when food is at its premium quality, while use-by (UB) dates show when food must be eaten by before becoming a potential health hazard. 'It's up to the consumer if they want to eat food past its BB date,' says a spokesman for the Food Standards Agency (FSA). 'It only indicates that the food will not be at its best. 'However, UB dates are useful. The manufacturer will have placed this information on the label to show when a food could cause food poisoning if eaten, especially important for children, the elderly and pregnant women.' There we are then. Not as fresh. Then why is it not marked down? I don't wish to buy something not as fresh as the day before.”

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Posted 8 years ago

“Terrible quality goods, long queues and ridiculous checkout system. Staff under serious pressure to check out a set amount of items and a checkout designed to annoy and upset. Pity the elderly struggling to cope. It is an utter disgrace. Don't be fooled into thinking their goods are better quality than elsewhere. With food you really do get what you pay for. Oh, and I agree with another review concerning the lack of BBE dates etc on lots of fresh food especially. Do look online, as the reviewer says, and write down their codes for dating items. You will be surprised.”

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Posted 8 years ago

“I agree with that last review in full. Everything I wanted to say. Didn't know about the checkout staff having to know prices of everything in the past but do believe it. Typical of a shoddy company. I think most supermarkets are gradually getting worse with their quality of fresh things and in the case of Aldi with everything. Come on people, they are cheap for a reason. It's called quality. Prices simply cannot be kept so low without compromising quality. They are there to get rich, not to make you rich by saving money on good quality items.”

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Posted 8 years ago

“Terrible store in Dover, but from what I am told it is the same in most of them. Ok, so their items are cheaper than most, but then so is the quality bad. In fact one saves very little in reality. I think people have it in their head that good deals abound in Aldi. They pop in, buy stuff, and are convinced it is not only cheaper but also better quality. Not true, unless one has taste bud problems. Fresh produce, not all of it though, can be fair quality, but do look out for the lack of best before and sell by dates. They are there but in a code form which mostly it is only staff who know. You can find them online. Write them down and be surprised how much you no longer buy. However, the worse thing about Aldi is the disgraceful attitude of checkout staff and the ludicrous way the checkouts are designed, for high speed. Don't be afraid to rearrange your trolley after they have put it right for you, which is wrong. The best angle for the trolley is the way you want it. You are under no obligation to pack at the packing bars so don't be intimidated. See beyond the smiles to the sarcasm underneath and do it your way. There was a time when Aldi checkout staff had to memorise the price of every single item in stock, in the Netherlands anyway. They only stopped when forced to do so. Health and safety for staff in Aldi stores? Non existent. Well it is there but staff simply cannot comply because of pressure to fill those shelves up. This from a staff member. Never mind. I just wanted to say my piece about a shoddy company.”

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Posted 8 years ago

“ALDI Customers are Not Bar code scanners! Stop Misleading! ALDI prize themselves on Selling product Cheaper and better, a fast and ever growing company. But are they Misleading customers over price? After a humiliating experience of finding I had been overcharged twice the price for a product in the New Leeds ALDI Regent street store and an assistant manager telling me and forcefully showing me buy forcing another box of products into the same wrongly priced shelf hole, “I’ve done consumer law too and it does not matter where we put it as long as the bar codes are correct!” ALDI customer service stated under some spurious 2015 law as long as their products hold the correct bar codes they somehow can be put anywhere even if the price showing is incorrect! I contacted ALDI customer service back and again their ALDI UK Mr Giles Hurley Managing Director the later has failed entirely to respond to the aggressiveness of the ‘Assistant manager’ who totally humiliated me in-front of my colleague and about 15 other shoppers etc and why ADLI feel we the Consumers / Shoppers are Computers able to scan Bar codes!? I explained to ALDI Customer service and ALDI UK Mr Giles Hurley Managing Director that Consumer protections regulations state Misleading selling practice are Not permitted. That Your incorrect prizing in this store is consistently wrong we have since found, and misleads customers to pay far more, From Cheese Cake to Mouthwash etc. After being ignored further from both ALDI UK Mr Giles Hurley Managing Director and further from ALDI customer service I have reported this store to Trading standards over Consumer protections regulations state Misleading selling practice are not being upheld properly. I have also reported this store over their assistant manager who was very rude, bullying, condescending and intimidating indeed humiliating to me in front of approx 15 shoppers etc including my Colleague who stands as a witness. I am not happy with ALDI initial Customer service response and I sincerely feel that ALDI selling practices are misleading. I asked appropriately if they were a member of a ADR scheme ? Plus Do ALDI have a complaints process? Both with the Misleading selling practices they chose to Ignore! Indeed its the very first time any company CEO / Chief Executive and their PA etc have chosen to Ignore my Concerns which says a lot about this company how it values my Custom!”

Helpful Report

Posted 8 years ago

“ALDI Customers are Not Bar code scanners! Stop Misleading! ALDI prize themselves on Selling product Cheaper and better, a fast and ever growing company. But are they Misleading customers over price? After a humiliating experience of finding I had been overcharged twice the price for a product in the New Leeds ALDI Regent street store and an assistant manager telling me and forcefully showing me buy forcing another box of products into the same wrongly priced shelf hole, “I’ve done consumer law too and it does not matter where we put it as long as the bar codes are correct!” ALDI customer service stated under some spurious 2015 law as long as their products hold the correct bar codes they somehow can be put anywhere even if the price showing is incorrect! I contacted ALDI customer service back and again their ALDI UK Mr Giles Hurley Managing Director the later has failed entirely to respond to the aggressiveness of the ‘Assistant manager’ who totally humiliated me in-front of my colleague and about 15 other shoppers etc and why ADLI feel we the Consumers / Shoppers are Computers able to scan Bar codes!? I explained to ALDI Customer service and ALDI UK Mr Giles Hurley Managing Director that Consumer protections regulations state Misleading selling practice are Not permitted. That Your incorrect prizing in this store is consistently wrong we have since found, and misleads customers to pay far more, From Cheese Cake to Mouthwash etc. After being ignored further from both ALDI UK Mr Giles Hurley Managing Director and further from ALDI customer service I have reported this store to Trading standards over Consumer protections regulations state Misleading selling practice are not being upheld properly. I have also reported this store over their assistant manager who was very rude, bullying, condescending and intimidating indeed humiliating to me in front of approx 15 shoppers etc including my Colleague who stands as a witness. I am not happy with ALDI initial Customer service response and I sincerely feel that ALDI selling practices are misleading. I asked appropriately if they were a member of a ADR scheme ? Plus Do ALDI have a complaints process? Both with the Misleading selling practices they chose to Ignore! Indeed its the very first time any company CEO / Chief Executive and their PA etc have chosen to Ignore my Concerns which says a lot about this company how it values my Custom!”

Helpful Report

Posted 8 years ago

“Customer service Nil. Purchased an electric Tiller from them which was Aldi branded in an Aldi box with Aldi marked all over the tiller. Box and instructions stated a 3 year warranty, after first use the tiller broke,unfortunately I have misplaced the receipt,but thought it would just be a case of common sense taking place as it is an Aldi branded product and obviously not 3 years old so returned it to Store. Suffice to say no common sense ensued and they did not want to know , same response from customer service on e mail. Made my shopping at Aldi expensive so have returned the weekly shop to Asda, might pay a little bit more weekly but at least the service is there. Perhaps this is the price you have to pay for budget. shopping. To summarise warranty's are not worth the boxes or paper they are written on. Cheaper in the long run to use reputable stores in case there is a problem.”

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Posted 8 years ago

“Visited our regular store today in Washington. Absolutley devastated fruit Veg and Salad aisle totally empty. Staff lovely and very apologetic but totally unbelievable as I've shopped there for more than two years and always been able to buy what I needed without having to go elsewhere. Devastated-something drastically wrong when an excellent shops changes so quickly. Please sort asap before you lose loyal customers”

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Posted 9 years ago

“best supermarket aldi just need to sort out customer service to be worthy of their title. being rushed at their 'speed' tills is awful”

Helpful Report

Posted 12 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Aldi Reviews