Aldi Reviews

Name: Aldi
Rating: 2.53

2.5 Rating 1,362 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,362 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I read that the Dover store seems to be in trouble with reviewers. It is most likely the same in them all, but I feel I must state here something said to me, also about the Dover store. I was on one of my very rare visits to this company, not for food items, goodness forbid, but for something else that they did not have anyway. On my way to the store through from London Road, I got talking to an elderly lady pushing a shopping trolley. She said she dreaded going in there because she could not handle the very fast checkouts and nobody ever seemed to care. It was very obvious that this lady had mobility issues. I left her at the store entrance, walked around after not finding what I wanted and watched the checkouts for a while. I was dismayed, and also disgusted, that the attitude toward the elderly who were less agile than some, had not changed at all. Now wouldn't you have thought that Aldi head office people looked around on these review sites to see what was being written about them. Obviously not it seems. Not to do with the Dover store anyway. I am sure that eventually the awful attitude toward the elderly and those less agile than most, will one day catch up with all the staff at this terrible store. It is bad enough that Aldi area a cheap store offering inferior quality products, but to have such bad customer relations is truly shocking. I too am aware that there is a Lidl store in town now, and am also aware of the Tesco minis to be opened. Shame on you Aldi.”

Helpful Report

Posted 7 years ago

“They are totally rubbish, i order something from Aldi online store and they sent by 13-ten. The purcel supposed to come within 3-5 days. I waited arround 15 days, After I phoned them and they said your order is on the way and they forwarded my purchel by Yodel. And they give me a Number to contact with them. After that I tried to phone them they changed £12 from my phone and said you purcel is one the way, I am still waiting for my purcel I don’t know if i get my purcel or not. Here is my purcel details Yodel:- JD0002246437092254 13-ten:- AUS0000121335”

Helpful Report

Posted 7 years ago

“lifted a bottle of washing up liquid only to have it allover my coat finally found a member of staff who handed me a sheet of kitchen roll tried to clean it now it needs to be dried cleaned so angry took the few thing in my trolley to checkout and left wont be back now i will have to go back out to get the rest of my shopping so THANKS ALDI for a wasted day age 75”

Helpful Report

Posted 7 years ago

“The poor lady who wrote a review complaint lower down, about checkout speeds, has my undying sympathy. After so long of campaining on here about this very issue, nothing changes. All Aldi stores are the same. The elderly and disabled are treated like third rate people, with their dumb staff totally unwilling to help out. From the manager down it is the same. If you are a caring compassionate person you will not work for Aldi on the checkout. That's okay, if you live in Dover. The new Lidl store is open up at Whitfield, a new Pound Saver store is open in town and then there is the new shopping precinct about to open. Oh, and not forgetting all the new smaller stores Tesco are opening to compete with this nasty company. If the Dover Aldi staff want to hold on to their jobs I would suggest they are nicer to the elderly, and others, less agile than you and I.”

Helpful Report

Posted 7 years ago

“Appalling appalling service. Ordered stuff online. Delivery company claimed to have delivered - they didn’t. Finally found it in the hedge abutting the road! Complained to Aldi and the delivery company - no answer. Hate to think how much time I have wasted on this today. Don’t bother ordering until they have improved their systems.”

Helpful Report

Posted 7 years ago

“I often get overcharged at the till then when I complain I get sent stock letters and promises of vouchers that never arrive.”

Helpful Report

Posted 7 years ago

“Store location: Countess Weir Exeter I am writing to you to make a formal complaint about your staff and the poor attitude I recently encountered. As a customer satisfaction organisation I would expect you to understand good customer service. To explain this in more detail I have been very upset by the service shown by a checkout man named Jason in this branch. I as I always do, put my shopping in order from heavy to light on the conveyor belt, I must admit my normal Aldi branch I shop in is Alphington Road Exeter, where the staff are so friendly and polite. I had a shock at the new store in Countess Weir. I put large bags into the trolley to pack my shopping as it gets scanned through, this saves me as I'm disabled loading the trolley again and lifting heavy bags, I have never had any issues my my normal store but today I left so upset and by the time I had gone through the check out man, a supervisor and a manager I could have cried. I am a disabled lady and my daughter had taking me shopping, whilst my groceries were going though, so fast that I couldn't keep up, I asked him to slow down, to which he did not! I am a ITP sufferer which means I have internal bleeds my health is dangerous, Jason was piling and just stacking my goods anywhere and everywhere till the point came that I couldn't get hold of the carrier bags I purchased because he had piled huge amounts of shopping on top and more shopping on top of that. Whilst he went so quickly I had to stop packing, I told him to slow down as all my shopping was being piled high, about to fall of the checkout and my soft items getting squashed. I shouldn't have to explain my personnel private health issues with anyone, I thought being a customer server he would have listened and slowed down or even offer to help me, but instead I got a mouthful of rudeness and arrogance, I really couldn't believe I was being spoken to in this way. I asked to speak to a manager where a young girl came over and was so rude and sarcastic that her customer skills were appaulling. She smirked and smiled at the checkout man (obviously finding it funny, I can guarantee you this was not funny!!) when I was trying to explain the situation, I asked her what she thought, I had no apology but a lot of sarcastic remarks regarding how the checkout worker was the best Aldi has and she didn't believe what I was saying, she never once looked at me, I said I'm a unhappy customer which her reply was 'so'! With that attitude I knew she surely couldn't be the Manager, so I asked her rank, she was a supervisor who walked off and there were smirks given and no apologies. I asked for the Manager for a second time to be greeted by Glen, again no apologies for being upset or helped, just that he would take Jason in to look at the CCVT, I said I hope he did. I explained to the manager that just a few tins of food being passed so quickly could and would have smashed into my hands where I would instantly have a internal bleed. Answer to me was "He wasn't to know" well Im sorry just because I am not an old lady in a wheel chair, this is a life threatening illness where I am a patient of a cancer ward and has been for 23 years. Im horrified, in all my years of being a wife and mother and a grandmother I have never met a store so rude and arrogant. I will not be shopping with Aldi again. This has upset me profusely and so my daughter. What happened to great customer communications. This check out man was still being rude and arrogant as my daughter and I tried to leave the store. I hope there is cctv footage and i hope there is sound to it, because its disgraceful way to treat your customers. This occurred on the February 24th, 2018. To resolve this issue I would like your company to review this and take what action is necessarily needed, and hopefully someone will contact me. It comes down to speculation again, I wasn't in a wheelchair today, one of the very few I'm not. Shouldn't every customer be treated the same and with respect!?. I am extremely disappointed with your organisation at this time and I expect a response to my correspondence within at least 3 days. I find it reasonable to be resolved within 14 days. If this is not the case, I will be escalating my case. Please reply to my resolver email account as I would like to keep all of my communications in my personalised complaints case file. Yours faithfully Elaine Woolacott”

Helpful Report

Posted 7 years ago

“Aldi won highest spot from Which magazine I see. No surprise there at all is there. Which have always been notoriously unreliable with their surveys. Possibly they were top, but not for quality that's for sure. Sorry, but cheap food prices always denote poor quality. No ifs or buts. Aldi should come bottom of the list for their discrimination against the elderly, infirm, disabled and those with mobility issues. Why? Because of there outrageous fast checkouts. As another reviewer said, rightly so, the checkout staff have to scan x amount of items per day or shift. It makes no difference to them how old or whatever the customer might be. In my opinion it is an utter disgrace, and one I feel will catch up with this nasty company eventually.”

Helpful Report

Posted 7 years ago

“Why did I ever give them yet another chance!! This time there will not be another time!! I bought some frozen smoked haddock, with my heart full of great trepidation. Well I was not wrong to be worried. It was an absolute disgrace!! Bits of the dark backbone still within, and cooking times? Let me tell you. The suppliers state 4-5 minutes using 800 watt microwave oven. They are seriously wrong to be sure. Took another full minute to cook if properly to "avoid any health risk". Even then it was not eatable. Now here's something interesting for you. My cat, whose name is Becket, will not even eat their frozen cod fillets. She is very discerning when it comes to food, and once again she is right. At least she doesn't have to run the gauntlet of their ridiculous checkouts. I don't either, but people do. Just take your time.”

Helpful Report

Posted 7 years ago

“When I DID my shopping!! Actually, Aldi are very much overpriced. Why? Because of the bad quality of their food products. Whatever you pay is too much for the dreadful quality. Untidy stores. Zooming checkouts not for the squeamish, elderly or disabled. Nasty evil things to be sure. I know not a single person, bar one, who ever shopped there and went back again. It is generally known that this company are for people on very low incomes. There is nothing wrong with being on a low income, and I say nothing against anyone who is. It is a fact though, sadly. Nasty German company.”

Helpful Report

Posted 7 years ago

“Aldi pulling a fast one? We like their Ballycastle Irish Cream ( a Baileys substitute) and bought some Xmas 2017. That was 14.5% vol alcohol. We bought some more in January 2018, which has new labelling BUT it also has a massive reduction of over 17% in alcohol content at 12% vol alcohol. Unfortunately this large loss in alcohol conttent hasn't meant a price reduction of 17%. Picture of the two "variants" of Ballycastle Irish Cream showing the alcohol content reduction:- https://i.imgur.com/OHQINSJ.jpg”

Helpful Report

Posted 7 years ago

“Took my mum and elderly Auntie to whitehaven Aldi, OMG what a horrible experience, rude staff and when trying to complain to the manager she is just as ignorant. Tills going to fast for elderly the young man on the till was just as ignorant as the rest of them, learn some manners. It's ridiculous, we will stick to asda from now on. No point in complaining to customer service as they take no notice. They will aAll stick together.”

Helpful Report

Posted 7 years ago

“Sorry, but I do not understand your review of three stars and then go on to complain bitterly about the store and staff. Surely it should have been one star, the minimum. I also do not understand anyone who shops there. Nasty cheap low quality food items (that's why it is cheap), untidy layout of stores and those rocket propelled checkouts. Why is it that people put up with the latter? Go at your own pace, and if they complain to you then complain to the store manager and the company themselves. They won't take any notice of course (they never do) but at least you did it. It is not the customers fault that checkout staff MUST scan a certain amount of items per shift/hour. If you are elderly it makes no difference whatsoever. The same pace applies to anyone irrespective of age. Does it say much for the company? Not anything nice it doesn't.”

Helpful Report

Posted 7 years ago

“SHOCKING SHOPPING EXPERIENCE, On the 1st feb 2018, I called into Whitehaven Aldi for a few things, it came to £8.27, I handed over a £20 note, I know it was definitely a £20 because that's all that was in my pocket, got the change and receipt for a £10 so I said you have give me change and receipt for £10 but I give you £20. So he got the manager and closed the till, they went into the office to count the till to see if it was a tenner over, surprise surprise he came back (on his own, Manager no where to be seen) to say the till was right, I must have give him a £10 note. I know for a fact it was a £20 note because I only had a £20. They made me feel like I was telling lies, I left the shop £10 down through no fault of my own. I got home and contacted customer services, Cutting along story short, they got back to me the next day, they supposedly contacted whitehaven Aldi and the tills were balanced, so nothing they can do, BUT I know I definitely give them £20 and got change for £10, I suggested to them to look at there cameras, if I had been a criminal and stolen something it would be on camera so why wouldn't me handing a £20 note over not be on camera, But they said nothing can done. I will never set foot in there again.”

Helpful Report

Posted 7 years ago

“I went to Aldi brownhills today 28th January 2018 and it’s so messy around the shop and the card machine need to hold the card when I put in the card pop out and the lady in the till is not very nice to talk to she told me but no guide me she’s not very good to the customer!!!!”

Helpful Report

Posted 7 years ago

“I went into the Dover store today, seeing as how lots of people seem to, and was appalled at everything.Untidy layout of the store with rows of what seemed to be junk items for sale.You know, like cycling stuff, dodgy tools and bed linen. Bit like like their cheap low quality food items really. What got me was that at the checkout I watched as a man complained to the guy working on it about the speed he was going. The operator got quite annoyed about his moan. Really? What a darned cheek. I didn't buy anything as I am not that way inclined. The food is cheap but I would sooner pay more and get quality.”

Helpful Report

Posted 7 years ago

“Nothing has changed at all. same dreadful checkouts (go your own pace) sell by dates etc on fresh produce in code you need to look up online to make sure you know what you are buying (write them down). Nasty little stores all round and terrible quality food products designed for those on low incomes. Nothing wrong with that for them but just thought I would mention it. Not all all elderly friendly checkouts. Go your own pace folks and not theirs.”

Helpful Report

Posted 8 years ago

“Still bad quality and still those almost illegal checkouts!! Do not go there if elderly or a little bit slow, and watch out for those pallets.”

Helpful Report

Posted 8 years ago

“In spite of all the bad reviews it seems people are oblivious to it all. Why? Who knows. I went into the Dover branch again the other day and nothing had changed at all. Still the dreadful checkouts, still the staff rushing goods over their scanners, still the frayed tempers because of it, but still they keep coming. It cannot be because of good quality because that is something it is not. My advice, after reading a recent tale of woe regarding checkout speed is this.... simply keep your speed down as you take your stuff off. Pack it where you are and not on the packing bar. If it keeps going onto the floor let it go there and ask to see the manager and complain. To the best of my knowledge there is nothing saying you must pack elsewhere, and even if there were so what. I am of the opinion that Aldi are doomed in the long run in Dover, losing out to the excellent new Lidl store down where B&Q was, if it has gone yet.”

Helpful Report

Posted 8 years ago

“no fresh product milk and fresh cream finish date watermelon no fresh no product in store old breed 18 Heybridge Way, Leyton, E10 7NQ”

Helpful Report

Posted 8 years ago

Aldi is rated 2.5 based on 1,362 reviews