“Dessert Menu - Profiterole -
Awful - not enough profiterole and far too much sauce, contains alcohol, which was disappointing and couldn't give to the children but they probably wouldn't have liked them anyway.”
“Another staff posting I see, possibly management even. To say that these stores are disabled friendly really gives the game away! It is well known by all and sundry that Aldi stores are not at all disabled friendly or anyone less able and/or elderly and not so quick. Convenient layout? Come on, we all know that this is simply not so. Nothing here about their quality. I agree "some" things are ok and of reasonable quality, but these tend to be chocolate bars and the like and not nourishing "real" food.”
“Me gusta Aldi y sus productos, acabo de salir del supermercado y por primera vez en 7 años encontré una cajera desagradable que ni siquiera saludó y su cara refleja total frustración, fue muy desagradable intercambiar con ella. Una papa podrida es mejor quitarla del grupo antes que contamine a las demás.”
“I more or less agree with Rich apart from one or two things. These stores are a nightmare to navigate and shelf fillers are always somewhere getting in your way in their awfully narrow walkways. Checkouts? Don't even go there! I like the person who asked...."Will Aldi go too when we leave the EU".”
“To save £3000 in one year by shopping at Aldi is surely some sort of record. It amounts to around £60 each week. I don't understand this to be honest and think it must be a typo. Nevertheless you are correct about the staff in these stores, by and large. Some are ok but most are not. I am wondering when we leave the EU if Aldi will go too.”
“You are quite correct. Aldi are slipping price increases in by stealth, now they have people believing they offer quality for peanuts. It simply cannot be done. You are right too about the dreadful narrow aisles through some of their atomically powered checkouts. What they need are those trollies like Tesco have that check what you buy as you put it in your trolley. You can even pay the same way!! GREAT for all those poor people who simply cannot keep up with their speed artists. I watched the other day as a woman refused to use the annoying packing shelves in my local Aldi and packed at the checkout, much to the annoyance of the checkout female. No matter how fast she went the woman kept pace with her packing. WELL DONE whoever you were. I plan to do the same soon.”
“Yes, they did do fairly well over the Christmas period. However, this does not mean that it was the quality of their products that made this possible but the cheapness of them. In an age when many people have to count their pennies they are prepared to shun quality for prices. Lidl works the same way too although the quality at their stores is of course slightly better. Oh, and they do not operate unfair checkouts either.”
“I find it strange that the previous review awarded aldi three stars. Nothing nice to say really but three stars. Pallets of stock in the way is a day to day occurrence in these stores. Yes, staff are pressurised but no excuse really for bad response when asked for a new checkout to be opened. Aldi pay over the odds and it is this that attracts new recruits. They are a shockingly nasty company to work for and staff turnover is high. No surprises why. Whether stock is good value is highly debatable. Certainly not unbranded items. One does get what one pays for. Then of course, like other reviewers, there is the terrible policy of SPEED at checkouts come what may. It makes no difference how infirm or old you may be. Like somebody else said, this policy can be reversed, but it seems that not enough customers care enough to do so. SIGH. Happy 2019 then.”
“Really annoyed with the otherwise great Aldi's appalling delivery service - don't bother with it - it's worse than hermes! (perhaps it's being fulfilled by hermes)”
“Well all supermarkets will do that so nothing spectacular about Aldi doing so. It really isn't a one off for that single store. Christmas is here once again and we will all be ripped off wherever we go. I do hope that in 2019 Aldi will change their disgraceful policy towards the elderly and less able at their dreadful checkouts. They should not be simply for those who are able to keep up with them. We, the public, have it within our power to force Aldi to change their attitude and stop their high speed checkouts. Doesn't anyone care at all? No good stating that the staff have no choice other than to carry out their instructions. They do. They can refuse to do so or leave. It is a company policy that affects all within, per instructions. Come on!! Have some feeling for those less able. COMPLAIN ON HERE. Aldi do frequent this site with false positive reviews at times and they do read the comments. Doesn't anyone recall when we cared for each other?”
“And so you should be. Their loss eh. Bit like Ebay or Amazon saying they won't deliver to any address other than your registered billing one. They wouldn't do much business would they. I use this and other online services who are only too happy to send to addresses other than my billing one so long as I pay. Typical of this company but not at all surprising. The motto? Stay away from them.”
“I just tried to order Christmas Hampers from Aldi and had problems with the payment on the site. I then phoned to be told I could not place the order because my billing address was in the Channel Islands. I can understand that they won’t deliver there but I wanted the hampers sent to London.
Totally disgusted.”
“Oh yes. I agree with that about sell by dates. Do hope you took back and not just moan on here. Aldi, like any other cheap supermarket with a couldn't care less attitude, will have it's share of such things. Staff under extreme pressure at Aldi. They pay over the odds to them and it is for this reason I am sure that staff tend to stay. Not all though. Some leave to lead a less stressful life where they can treat people with decency, especially the elderly and less able. There seem to be people who simply do not care about this practice who frequent this review site, heaping praise upon aldi with great gusto. That's okay. One day we all will be older, and let's hope they recall their denial and not caring attitude when they too are struggling at the checkout. Doubt aldi will still be around then though. I have never spoken to anyone who goes to aldi who is not aware of this dreadful situation, but they still go there. Strange huh. I'm alright Jack? Probably. I agree that aldi are for people on low incomes who have little choice. Seems to be a quite common feeling on here. Anyway people, next time you see an elderly person struggling to keep pace in any aldi store, PLEASE speak up for them.”
“I did my shopping at Aldi Ludlow and one item was set a soupreme tomato and basil soup and two days later I go to use it and it's 21 days out of date .”
“The correct thing to do with complaints about any hygiene issue with them is NEVER ask to see any management staff member. They will not only be non interested but will for certain know nothing whatsoever about consumer law. Go instead to your local "trading standards" initially and let them handle it. Make certain you have the correct store and ALSO your receipt. If you must ask to see the manager make CERTAIN you get his/her name, the time and date you spoke to them. If possible try to take a witness with you as it is likely it will be denied you ever spoke to them. Email their head office and DO make certain you fwd/cc/bcc to at least one other person. Their head office will not respond but the copies can help considerably as proof of contact. Aldi are a nasty company preying on those less fortunate who might have less than others and also the elderly with super fast checkouts. Try Lidl. Not much better but staff are nicer and no shockingly fast checkouts.”
“Rancid rotten chicken
I returned some chicken drumsticks in date by 2 days which were rotten and smelt awful The manager was approached but was not interested in looking into the problem as nobody else had brought any back, a disgusting attitude to food safety I should have gone directly to the food standards agency.
Nobody answered the customer service line when I complained.
I am not fussy about health and safety but this attitude is outside common sense boundaries”
“I first tried to order wine online a year ago and it didn’t get delivered on time. I tried again this week, I paid extra for nominated day delivery. I have waited in all day, to no avail, just called customer services who confirmed it is unlikely to come today! I am furious what a waste of my day! I will never try their wine delivery again it is a disgrace.”
“Customer service don't exist. Misleading signs in store clearly breaching the trading standards and staff would gather around to bully if you want to raise a complaint they won't listen and complaint procedure don't exist. The would tell you to go somewhere else if you don't like the policies. (Crap policies they mislead the customers)”
“Aldi and Lidl have both lost out in France and are closing stores as a result. Why oh why can the English supermarkets not do likewise to oust them over here. We do not need them and we do not want them. Come on people, stop shopping with them and support our own country's stores.”
“Well well. Hard to believe what I have just read, but believe it I did, and of course it will all be true. The worrying thing is that most review sites seem to be full of Aldi tales of woe. What is obvious, seeing as how the complaints continue, is that Aldi themselves either do not frequent these sites or simply do not care. The latter for certain. I wonder why that is. For myself, and I am sure for others too, I would rather shop elsewhere and pay more for politeness, sane checkouts and good quality. Going by the complaints re staff attitudes it seems also that they don't have a good recruitment program, sifting the suitable from the unsuitable. Or, and this is important, nobody with good consumer experience wants to work for them. Word gets around I suppose.”
