Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,361 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,361 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A self review again, this time from Burnage.Just shows how bad they are when they have to resort to such tactics.”

Helpful Report

Posted 5 years ago

“Fruit and veg are disgusting easy peel orange taste mouldy had to throw away so no point expecting a bargain be as well go and buy elsewhere and get your moneys worth”

Helpful Report

Posted 5 years ago

“What a nasty, horrid and disreputable company this is, Isn't it. All we can hope for is that one day they may go out of business here and those nasty rude staff members, including the managers, find themselves jobless. This company are only like this over here and not in their home country, where such behaviour would not be tolerated by the customers. I no longer shop there because of this. complaining to their head office is a toatl waste of time. If staff are not wearing masks then report them. STAY AWAY!!”

Helpful Report

Posted 5 years ago

“Aldi Henbury Bristol. No staff wearing masks apart from dangling around their necks if at all. When mentioned to girl on checkout all she said was yes she was wearing mask just that is was under her face. She was rude with big attitude. I will not shop at Aldi now until Covid is over.”

Helpful Report

Posted 5 years ago

“Store number 46 in Brooksville on Cortez boulevard Hernando County Florida. They sell bad meat and they acknowledge it to my face. Apparently it happens often. Make sure to save your receipts! They also DO NOT stand behind there refund policy.”

Helpful Report

Posted 5 years ago

“Aldi - New Basford, Nottingham. If you want to be screamed at and humiliated by the staff who have no consideration for social distancing then this is the place for you. Having shopped there since it opened the staff have up to now been wonderful. Today, the checkout girl had it in for me from the moment I put down my first item. She told me to take it down as she didn’t want it on her conveyor belt. Which I did. Having finished placing the rest of the items down the checkout girl then told the customer behind who only had a couple of items me to squeeze past me as she wanted to serve her first. With no social distancing the customer did as she was told. Then it was my turn. I obviously wasn’t placing my items back into the trolley at a fast enough pace to please her so she then started pushing them in. At that point I quietly spoke to her asking her not to push them in. Well, at that point all hell broke loose! She started screaming and shouting at me that I was being rude. I explained to her quietly that this was embarrassing and I might just need to walk away to avoid the onslaught of verbal abuse. To which she replied that it was my choice, it didn’t bother her as she would get somebody else to put the shopping away. I carried on loading my trolley and paid . When I took my receipt off her she then started screaming and shouting again that I was being rude . All this was happening in front of other customers who just stood there shocked by her behaviour. Finally, I said please could I speak to the manager - to which she shouted, “I AM THE MANAGER!” When we, the customers, speak to people we are rightfully asked to be respectful and polite. Surely the same should be asked of the staff at Aldi.”

Helpful Report

Posted 5 years ago

“I am totally dumbfounded by all these poor ratings. Why on earth do people go there in the first place. It's not as if you are getting quality or good treatment by staff. You are certainly not being in a safe environment right now with Covid and the total lack of social distancing in their stores. Add this to the selfish people who refuse to cooperate with any request to keep safe and you have a recipe for disaster. Then of course those who think if they have a mask on they are safe. This inspite of all the publicity to the contrary. STAY AWAY from this company.”

Helpful Report

Posted 5 years ago

“Abysmal Customer Services. After 2 no shows from their allocated courier I cancelled and asked for a refund. Now 65 days later and after many phone calls still fighting for refund. They and their equally terrible couriers will try at all cost not to give you a refund. Lies, Lies and still more lies. They will give any excuse to stop you speaking to a manager or supervisor. Be aware DO NOT use online shopping if you want it to be hassle free. Now in the hands of my bank to get a refund. If not forthcoming i will seek legal redress. Worst online customer services and couriers in the world. I wont shop there again. Why cant i give a minus rating?”

Helpful Report

Posted 5 years ago

“for angel care monitor I was over the moon £70 saving on most stores. I placed my order 3-5days delivery 18days later and several phone calls and emails later my order has been lost and now out of stock!!! So I’m now stuck fitting the bill for the extra cost of this item aldi not willing to correct this mistake in anyway wouldn’t recommend ordering anything online from them.”

Helpful Report

Posted 5 years ago

“I am confused about the previous review. How on earth did you manage to give it three stars after your complaints, especially the one about social distancing? If it is as bad as you say, and I do not doubt it at all, then it should be reported to the appropriate authorities. They would be in serious trouble. If anyone values their health they should stay away from Aldi and all the non social distancing customers.”

Helpful Report

Posted 5 years ago

“Corona virus is nothing, the bacteria in the dirty hand baskets is far worse. Can't they wash them once in a while, I have to put my food in them. Also why do the checkouts open and close at random. I queue for ages then checkout closes. So I have to join another queue and start over. Shopping here (Bracknell Branch) is misery. Sainsbury manage it fine, have to go there anyway to get the goods not stocked at Aldi.”

Helpful Report

Posted 5 years ago

“DISGRACEFUL- BURTON ON TRENT STORE. This is the worst supermarket I have ever been in. We are in a pandemic and Aldi are the culprits in encouraging a second wave. No social distancing in the store. When advised to a member of staff there response was leave! Another response from a member of staff is they cannot Monitor everything. If you cannot monitor this then the store should be CLOSED! Abrupt, rude and unprofessional staff! I will never use this store again. The government need to close businesses like this that do not follow the guidelines. No care or consideration for there customers or the general public. The manager of the store hides there name so they do not have to deal with customer issues. The customer service team fob you off and brush everything under the carpet. What a shambles!”

Helpful Report

Posted 5 years ago

“Just returned from Aldi Alton, where at least a dozen ignorant and irresponsible people were not wearing face coverings in store. Until everybody follows compulsory government advice, including tore management, the virus will continue indefinitely. Not a pleasant experience.”

Helpful Report

Posted 5 years ago

“Cashier named Carlos at store in Buena Park, Ca was very rude to me and my husband. No "hello" or "Did we find everything ok" My husband paid as I was bagging our groceries. Carlos proceeded to tell my husband that next time we need to get our own cart if we were going to buy so many items. We only bought 30 items but whatever. We didnt have a quarter to get a cart so we just carried our items in our bags as we shopped. I've shopped there long enough to know that the cashiers always have a couple spare carts for the next customer if they don't have one. I always give it right back to them too when Im done. I've worked retail and managed for the last 25 yrs so I know the importance of great customer service. Hopefully you all train and coach your employees a little better. I will never be shopping here again.”

Helpful Report

Posted 5 years ago

“Very disappointed yesterday at Aldi Bamber Bridge checkout. The operator took cash from previous customer and, without sanitizing hands, proceeded to put all my shopping through. Covid hygiene measures completely gone out of the window!”

Helpful Report

Posted 5 years ago

“Would you want to shop at a grocery store that does not honor their weekly advertisements? Aldi's central customer service has reconfirmed that if their weekly newspaper add does not match the add in the local store then the store manger does not need to honor it. This happened again at the Aldi Fairfax Blvd store. It happened to me and it can also happen to you!!! The weekly Aldi Washington Post add showed butter $1.69 per pound limit 4. Normal store price is $2.02. The store manager declined to honor the sale price on my $30 order as it was different from the in-store advertisement flyer. The good news is the Lidel's new store will be opening in Fairfax City in the next two or three weeks so you will no longer need to be subjected to this type of unsatisfactory bait and switch service.”

Helpful Report

Posted 5 years ago

“Why do people still shop at this awful company?”

Helpful Report

Posted 5 years ago

“Aldi crunchy salad washed ready to eat had lumps of moss peat UNACCEPTABLE .”

Helpful Report

Posted 5 years ago

“Very bad online service, we places an online order and was told it would be delivered yesterday between 5-7 pm, did not deliverer .I got an email this morning at 9.19 saying they had tried to deliver about 9 am but were unable to as no one was home. We were home, car one drive, windows open, but no ring on the bell or knock at the door. I have emailed XDP but no reply and Aldi helpline unable to HELP ? .”

Helpful Report

Posted 5 years ago

“I purchased the Anthracite Cube Bistro Set for my garden which was delivered mid May, after leaving outside in unexpected downpour overnight, I wiped down and discovered rust on the metal frame. Contacted Aldi on 12/6/2020 referrred onto supplier who advised a replacement. I did not want a replacement as I would expect the same to happen again and I did not want garden furniture that I had to cover in the event of rain. Here I am on 1 July, been back in touch with Aldi - they will contact a collection agency, collect the goods, when the last item is returned to the warehouse then a refund will take place. So all in all, £156.94 that will be put into my bank account who knows when. I want to purchase a replacement but maybe summer will be nearly over. I did purchase around 10 years Rattan furniture from Asda that I had replaced with the poor quality chairs from Aldi. Very disappointed”

Helpful Report

Posted 5 years ago

Aldi is rated 2.5 based on 1,361 reviews