Aldi Reviews

Name: Aldi
Rating: 2.54

2.5 Rating 1,343 Reviews

36 %

of reviewers recommend Aldi

Company Reviews

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Metrics

2.5

Based on 1,343 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aldi 5 star review on 20th February 2025

Robyn From Hoppers Crossing Victoria

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Corona virus is nothing, the bacteria in the dirty hand baskets is far worse. Can't they wash them once in a while, I have to put my food in them. Also why do the checkouts open and close at random. I queue for ages then checkout closes. So I have to join another queue and start over. Shopping here (Bracknell Branch) is misery. Sainsbury manage it fine, have to go there anyway to get the goods not stocked at Aldi.”

Helpful Report

Posted 5 years ago

“DISGRACEFUL- BURTON ON TRENT STORE. This is the worst supermarket I have ever been in. We are in a pandemic and Aldi are the culprits in encouraging a second wave. No social distancing in the store. When advised to a member of staff there response was leave! Another response from a member of staff is they cannot Monitor everything. If you cannot monitor this then the store should be CLOSED! Abrupt, rude and unprofessional staff! I will never use this store again. The government need to close businesses like this that do not follow the guidelines. No care or consideration for there customers or the general public. The manager of the store hides there name so they do not have to deal with customer issues. The customer service team fob you off and brush everything under the carpet. What a shambles!”

Helpful Report

Posted 5 years ago

“Just returned from Aldi Alton, where at least a dozen ignorant and irresponsible people were not wearing face coverings in store. Until everybody follows compulsory government advice, including tore management, the virus will continue indefinitely. Not a pleasant experience.”

Helpful Report

Posted 5 years ago

“Cashier named Carlos at store in Buena Park, Ca was very rude to me and my husband. No "hello" or "Did we find everything ok" My husband paid as I was bagging our groceries. Carlos proceeded to tell my husband that next time we need to get our own cart if we were going to buy so many items. We only bought 30 items but whatever. We didnt have a quarter to get a cart so we just carried our items in our bags as we shopped. I've shopped there long enough to know that the cashiers always have a couple spare carts for the next customer if they don't have one. I always give it right back to them too when Im done. I've worked retail and managed for the last 25 yrs so I know the importance of great customer service. Hopefully you all train and coach your employees a little better. I will never be shopping here again.”

Helpful Report

Posted 5 years ago

“Very disappointed yesterday at Aldi Bamber Bridge checkout. The operator took cash from previous customer and, without sanitizing hands, proceeded to put all my shopping through. Covid hygiene measures completely gone out of the window!”

Helpful Report

Posted 5 years ago

“Would you want to shop at a grocery store that does not honor their weekly advertisements? Aldi's central customer service has reconfirmed that if their weekly newspaper add does not match the add in the local store then the store manger does not need to honor it. This happened again at the Aldi Fairfax Blvd store. It happened to me and it can also happen to you!!! The weekly Aldi Washington Post add showed butter $1.69 per pound limit 4. Normal store price is $2.02. The store manager declined to honor the sale price on my $30 order as it was different from the in-store advertisement flyer. The good news is the Lidel's new store will be opening in Fairfax City in the next two or three weeks so you will no longer need to be subjected to this type of unsatisfactory bait and switch service.”

Helpful Report

Posted 5 years ago

“Why do people still shop at this awful company?”

Helpful Report

Posted 5 years ago

“Aldi crunchy salad washed ready to eat had lumps of moss peat UNACCEPTABLE .”

Helpful Report

Posted 5 years ago

“Very bad online service, we places an online order and was told it would be delivered yesterday between 5-7 pm, did not deliverer .I got an email this morning at 9.19 saying they had tried to deliver about 9 am but were unable to as no one was home. We were home, car one drive, windows open, but no ring on the bell or knock at the door. I have emailed XDP but no reply and Aldi helpline unable to HELP ? .”

Helpful Report

Posted 5 years ago

“I purchased the Anthracite Cube Bistro Set for my garden which was delivered mid May, after leaving outside in unexpected downpour overnight, I wiped down and discovered rust on the metal frame. Contacted Aldi on 12/6/2020 referrred onto supplier who advised a replacement. I did not want a replacement as I would expect the same to happen again and I did not want garden furniture that I had to cover in the event of rain. Here I am on 1 July, been back in touch with Aldi - they will contact a collection agency, collect the goods, when the last item is returned to the warehouse then a refund will take place. So all in all, £156.94 that will be put into my bank account who knows when. I want to purchase a replacement but maybe summer will be nearly over. I did purchase around 10 years Rattan furniture from Asda that I had replaced with the poor quality chairs from Aldi. Very disappointed”

Helpful Report

Posted 5 years ago

“Very rude staff at the checkout despite no social distancing in store at all I was told to move further down even though a rude customer had began packing less than 2 metres away from me as I disputed this the other staff on the checkout got involved without knowing what had happened both had bullying tactics arguing just because I pointed out the fact I was now at 3 metres from anyone was told by the cashier she’s not serving me anymore and took my shopping off the line I asked for the manager who then was not even interested to listen to how unfairly I was treated in store and walked me out of the store without been served I then phoned up Aldi customer service and explained my frustration on how I was treated and she apologised and offered to send me a £10.00 voucher for my upset and logged a complaint if only the Aldi staff in Bolton was properly trained to treat there customers with respect and handle problems more professionally this kind of situation would not have occurred from the beginning.”

Helpful Report

Posted 5 years ago

“Why are people so surprised about the actions of this dreadful company? Stay away!!”

Helpful Report

Posted 5 years ago

“for a new store in Cambridge you think they would have more choice and the staff are rude and unhelpful more interested in there talk to other shop staff than helping customers”

Helpful Report

Posted 5 years ago

“Absolutely discusted with how Aldi have dealt with my complaint about my top which got ruined by a product from the store at longwell green, Bristol. Few weeks ago i bought a multi surface cleaner that contained bleach. (power force) . Unfortunately the lid was lose or broken and it leaked in the bag with the Shopping and on my hoody top when i unpacked the bag at home . I rang Aldi straight away to complain and the company wanted pics. I sent them off and had various calls asking the same questions. Had a call today and all they could say was it must have happened in my car and basically taking no responsibility. Seen reviews before, that Aldi don't deal with matters very well. I can see how now. Not one apologise just shouldering the blame to the customer. Believe it or not you are not perfect and i understand products can be damaged. Take responsibility for it is my message!! I never complain about anything but this was clearly not my fault and now have to spend money replacing my top. Wont be going back after this. Spent years going and enjoyed it but this has really got me angry!! 😡”

Helpful Report

Posted 5 years ago

“Visited our local store in east dereham both my wife and myself as we always shop together ,only to be abruptly told by some little upstart that one of us would have to wait in the car as we were not allowed to shop together, as my husband has specific dietary needs we always shop together, so at this we both left and went to Morrison's where we were welcomed and did our £100 weekly shop there we have shopped at aldi since they opened but vowed never to go there again after being embarrassed at their door”

Helpful Report

Posted 5 years ago

“Aldi Thornaby Staff unhelpful no social distancing with staff been the. Worst culprits. Then staff complaining about packing your bags at till Joke. Left without shopping never shop their again even in the shopping was free. Give this store a miss if you value your health”

Helpful Report

Posted 5 years ago

“Far too many customers in store . No social distancing possible. Staff were also in way of products. I didn't feel safe at all. Just had to get some of my weekly shop an get out. This shouldn't happen”

Helpful Report

Posted 5 years ago

“Items not delivered after 3 weeks past order date. 2 emails and 65 minutes on phone calls to be told it was a warehouse issue, no I couldn't get a refund as it was past their 2 week policy. True. But I didn't change my mind- you never delivered the items so I was due a full refund on my order. Somewhat resolved after quoting back their policy on non-delivery on yet another email. Left with half an order delivered and disappointed children. Still waiting for all those promised callbacks.. Never shopping there again and warning everyone I know about ALDI.”

Helpful Report

Posted 5 years ago

“PLEASE DO NOT ORDER ONLINE AT ALDI!!!! I rarely write online reviews but feel the need to let people know the kind of company they're dealing with. I ordered a spa pool and accessory pack for £400 which was delivered to my billing address (I emailed as soon as confirmation received as noticed the error and called two days later to check but still delivered) - it is my old home which I have let out so know the tenants (a lovely young couple, both teachers). Aldi organised to have order picked up which the tenants messaged me when it was picked up - I called Aldi and they told me courier had picked up and was at depot waiting to be returned to Aldi at which point refund would be issued. All absolutely fine and I waited two weeks before calling back - Aldi then told me that not only had they not received order, the courier couldn't collect it. I told them I knew this to be incorrect as a few days earlier I had been to see the tenants. Aldi said they would investigate and get back to me. That was 3 months ago. In that time I have sent over 10 emails and called 8 times - I've had one email reply and on each call I get promised a call back from a manager. Not once have the ever called me back. Today i refused to get off call until spoke with a manager who was close to laughing about the situation and just said there's nothing we can do, unless you have proof that we received the item back (of course impossible) then we won't pay you anything back. I explained there was nothing else I could show and she couldn't care less, just said 'sorry, nothing we can do' and ended the call. I have shopped with Aldi for a long time and always had a great experience but this is beyond unacceptable, it is pure theft. Please don't order anything from them!!!!”

Helpful Report

Posted 5 years ago

“Waiting for my third 6 bottle online order since lockdown. Unlike other supermarkets, they take your money within 24 hours, then on my last order they tell me one bottle is out of stock, again unlike other supermarkets taking online orders, I cant replace with it with another bottle nor have I received a refund of £7.99 owed to me. No doubt I'll get the money they owe me at some point, but owing you money days in advance, then to be told they cant fulfil your order and also not allowing you to replace the the item with another is rank poor service.”

Helpful Report

Posted 5 years ago

Aldi is rated 2.5 based on 1,343 reviews