Aldi Reviews

Name: Aldi
Rating: 2.53

2.5 Rating 1,280 Reviews

36 %

of reviewers recommend Aldi

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Metrics

2.5

Based on 1,280 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Aldi 5 star review on 13th November 2022

Robyn From Hoppers Crossing Victoria

Aldi 1 star review on 15th September 2022

Darren F

FelHil

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your best toilet paper has been discontinued. Softest 2ply unembossed white toilet tissue was the best available anywhere. The embossed versions are no match and cause soreness.”

Helpful Report

Posted 4 years ago

“What's happened to your baked beans? Same tin but definitely not the same beans and sauce. The beans are bullet like and the tomato sauce is like water.”

Helpful Report

Posted 4 years ago

“Aldi stores are wonderful but the on line delivery service is not fit for purpose I ordered on 7/12/19 My parcel was taken to the wrong Yodel depot I was told it would be taken to the right one and then would be delivered to me This would take a further 2 days This never happened No attempt was ever made to deliver it I e mailed Aldi customer services four times and at no time did i receive a reply When phoning yodel or Aldi I got nowhere either Aldi should not promise a service that they cannot deliver especially at Christmas”

Helpful Report

Posted 4 years ago

“Very strong alcohol in the deserts. Not clearly labelled. Reflecting products that are not child friendly/parent friendly/alcohol dependent friendly/medical issue friendly”

Helpful Report

Posted 4 years ago

“Used aldi regular until they have started to change certain products cake mix the new mix is not the same as the old ones in paper bag the new ones in box I won't be buying again they have odd taste after cooking and definitely not worth the extra cost I used to buy the chocolate fudge and carrot and medeira mixes all the time now I shall be going to Sainsbury's to get Wright's cake mix from now as that's a close mix as new ones from Aldi shouldn't be sold they are disgusting so disappointed by aldi disappointed that they never restocked there hotdog sauce this summer I find it odd that they are taking there best selling items and replacing them also found there beans with sausage to be watery and tasteless Lidl are stocking better beans aldi sort your stock changes out before you lose customers and where has summer fruit studels gone seems things customers like are disappearing and seems like you don't care about disappointing customers relook at what sells well before trying to make changes and try changing stock that don't sell so well would make more sense”

Helpful Report

Posted 4 years ago

“I shop regularly at Aldi, I realise that because prices are very low which is good, there are targets which need to be met, however, on shopping at Aldi in Towcester, Northants today it was not a nice experience. All items were moving on the conveyor belt and being scanned, then I realised that my Sister who was behind me - her items were being scanned onto my bill. There was definitely a bar put there to separate her items from mine, but the cashier was moving them through so quickly, that I think the bar separating the items must have got pushed to one side, so rather than have them taken off, I said don't worry, I will pay for everything and then work out the cost of hers and mine after. It was a totally stressful experience. We know there are targets, but you shouldn't come away feeling stressed, and then having to calculate everything. I think some staff need training, yes, you have targets to meet, but there is a line. I told my Sister that in future if it happened again, the best thing to do is get the cashier to take the necessary items off, then it may make them realise that it doesn't always pay to rush.”

Helpful Report

Posted 4 years ago

“disappointed that Aldi do not offer a free click and collect service for their online purchases like most of the other online retailers.”

Helpful Report

Posted 4 years ago

“The Store at Deepdale, Preston, have the rudest staff.... no hello, please or thank you at the till despite me always saying hello.... and thank you.... one girl literally threw my receipt at me.... ! Even though it is further for me to travel I go to the aldi at queen retail park where I dislike the layout of the store however the staff are always pleasant and converse with you.”

Helpful Report

Posted 4 years ago

“Purchased electric scooter via Aldi online. Faulty product and unfortunately a customer service approach that just passes you on to the next person, being the manufacturer, with the manufacturer being as much use as a chocolate fire guard, things still not sorted.”

Helpful Report

Posted 4 years ago

“The deli potato salad is overpowered by tarragon. Not nice. Please remove from product.”

Helpful Report

Posted 4 years ago

“The shops are good, the products are good, the prices are good. Customer Service are NONE existent. I placed an order by mistake online and immediately sent a message to customer service to cancel, no reply. I tried to call them, hung on for 20 minutes and nobody answered it just leaves you waiting. Another order i place on line 2 weeks ago, still waiting for the delivery. Aldi, your customer service and Logistics is disgusting, I wont be buying anything online again !!!”

Helpful Report

Posted 5 years ago

“Stockton on tees, beggers are outside, they are allways around the door or trolleys when you are dealing with you purse asking for change, staff just say oh its dave. And do nothing about it.”

Helpful Report

Posted 5 years ago

“Was on the phone to them to their Customer Sevices using the phone number: 08435 047263, using my mobile phone. Have been charged over £7 for the call. BEWARE phoning ALDI'S Customer Service. This is unacceptable and a complete rip-off. I also enquired about a special Easter egg. When friend went to collect it, the only one left was damaged and so didn't buy it. What a nightmare.”

Helpful Report

Posted 5 years ago

“Washington galleries always queues. Often items mispriced or under wrong price header so when you look at receipt you've paid more than expected. If you are in a long queue another till is opened and then all people at end of queue go to new til and are served first”

Helpful Report

Posted 5 years ago

“Positives: Very good prices, Stores are a nice and easily navigable size Negatives: Customer service is not their forte (checkouts are a nightmare) Their own brands are deceptive similar to existing ones (e.g. Bramwells vs. Branston) Not all products are as good value as they appear. Shelf fillers not aware of own surroundings. I've been pushed aside by them a few times. I won't be returning.”

Helpful Report

Posted 5 years ago

“How dreadful, and what a shaming remark to make, that all one star reviews are made by the one person. A comment to be given the contempt it deserves. I have looked back through many reviews with one star, especially those who comment on the fact that Aldi is a store for lower paid people. In general I would say this is correct. It has nothing to do with rubbing shoulders with the lower paid. It is simply a statement of the facts, by and large. It is why people stop going to Morrisons because of their HIGH prices. It is because their money flow will not allow it, so they go to Lidl, or Aldi even. Nothing wrong with that at all. To say it is discriminatory is completely absurd. Snobbery? I will not even bother commenting on that ludicrous remark. The point of review sites is just that, to give an opinion. It may not be what some others agree with. Anyway, that is not why I am here. I mainly do not usually frequent Aldi because of, in my opinion, the poor quality of their own branded items. I am happy to concede that the branded items they have on sale, for example, DAZ, are usually cheaper than the other stores. This morning I called in to my local Aldi to look at plants and was amazed that ALL the plants outside were completely dried out and dead!! An effort had been made to water them, but alas, much too late. Then I was confronted inside by a female pulling around a huge pallet carrier full of items she was loading onto shelves. Not only that but it was totally ignoring all health and safety rules as she scuttled around from place to place getting in people's way. This was at 11:00 hrs. Shame on that particular store. In Kent. As I don't want to be labelled a useless reviewer with a grudge, I won't name it. I AGREE with all that has been said about the much too fast checkouts, and the poor elderly and others not so quick who have no sympathy from staff. I have given this review two stars because the store was, quite unusually, clean. Otherwise it would have been one.”

Helpful Report

Posted 5 years ago

“Attempted to do a weekly shop today at Glascote store, have learnt from past experience not to go too early, as they do not have deliveries until store has been open for a number of hours. Arrived at store at around midday, there were no salad items available other than cucumber and tomatoes, barely any vegetables, and NO MILK! Hardly any bread, I had the last two Warburton loaves. I now know your shopping basket is cheaper at Aldi! It is such a pity as I am a recently converted Aldi shopper and have been impressed with the quality and value, however I now feel that the time and petrol spent having to visit two supermarkets to complete the weekly shop negates any savings made.”

Helpful Report

Posted 5 years ago

“Twice in the same week been OVER-CHARGED this time by 4.96 for diced chicken @ 2.45 down to 1.99...paid at till 2.89x5...This was at WITHAM, Essex. Have your eyes peeled. Be warned. And no, it wasn't a short use by date.”

Helpful Report

Posted 5 years ago

“SOLD PROMISED TO GET BACK TO MECHICKEN WHICH WAS OFF SMELT TERRIBLE”

Helpful Report

Posted 6 years ago

“Before today I would have given Aldi a better review as really like the stores but after using the on line service which is a disgrace my opinion has changed I bought a loft ladder which almost two weeks later hasn't arrived I am furious as I have found out the company they use to delver is completely unreliable will never buy anything on line again with Aldi”

Helpful Report

Posted 6 years ago

Aldi is rated 2.5 based on 1,280 reviews