Aldi Reviews

Name: Aldi
Rating: 2.53

2.5 Rating 1,280 Reviews

36 %

of reviewers recommend Aldi

Company Reviews

Questions

Metrics

2.5

Based on 1,280 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Aldi made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous

Aldi 5 star review on 13th November 2022

Robyn From Hoppers Crossing Victoria

Aldi 1 star review on 15th September 2022

Darren F

FelHil

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought Gavi Specillay Selected for the second time in 6 months. Awful. Thin, no decerniable taste. Unusual as Love their wines. Sad.”

Helpful Report

Posted 2 years ago

“I didn’t enjoy your Specially Selected range of pork and leek sausages. They were rubbery and the skin was tough. Also two of your frozen desserts were of a poor standard: the apple crumble was filled with runny pulp which didn’t resemble apples just sticky goo. Also your frozen fruit and custard apple strudel hardly had any filling and the pastry was crusty on the bottom. Not enjoyable at all!”

Helpful Report

Posted 3 years ago

“Went in to aldi enquired to whether they had a certain product in stock , because they did'nt have any of that specific item on the shelf, they could'nt even bother to look at first until I asked again , generally they are'nt very helpful and abrupt . You would'nt think that you are customer Your not treated like you should be as a customer ,I have been shopping at aldi's for a very long while ,but not any more I will just go somewhere else.”

Helpful Report

Posted 3 years ago

“My grocery bill has almost doubled consistently after they completely remodeled the store in Roeland park, kS. I kept thinking that maybe I was just buying expensive stuff. But others say the same. And I’ve tried to watch what I buy and still shocked by price hike! I used to always be pleasantly surprised at how much my food bill was but in almost half. For sure we are payi T for the stupid remodel.”

Helpful Report

Posted 3 years ago

“Aged Reserve White Cheddar, used to be one of the best things you could get at Aldi. I've recommended it to people dozens of times. The recipe and packaging have changed. Who cares about the packaging, the flavor is now completely different - and boring.”

Helpful Report

Posted 3 years ago

“You should make your free customer Wi-Fi easier to use ,I've tried time+time again.”

Helpful Report

Posted 3 years ago

“Not enough vegan options. Veganuary was good while it lasted but now all the stores I have been in have nothing left! Now I have to go back to shopping elsewhere to get everything I need. Vegan is a lifestyle not a phase.”

Helpful Report

Posted 3 years ago

“We bought a lasagne from Aldi which used to be good but it now peppery, mush instead of meat and no genuine Italian flavour. Very disappointed. All their food appears to have chilli and pepper in everything!!!! Not they had on their selves 10years ago with good European food.”

Helpful Report

Posted 3 years ago

“20 pack tie up refuse sacks. Won't tie up or fit the dustbin because the yellow tie is stuck in its 'channel' . Manufacturing fault .”

Helpful Report

Posted 3 years ago

“My 2star rating was given , based on service today at Aldi Harlescott.,13.15. No hand gel by front door. Till person was touching her nose and mouth then rubbed her eye whilst serving the person infront of me. When it was my turn I noticed that she didnt use hand gel ,I asked her if she could use before handling my produce. She did this straight away She then complained to her colleague that Id asked her to do it, the following customer said 'poor you , your hands must be sore, ' I could have refrained from this review, but on hearing her remarks, I felt it necessary to comment.I tried calling the store but no pick up. I really do feel that till persons should gel up before each customer to help keep us all safe.”

Helpful Report

Posted 3 years ago

“Aldi Chicken Tikka Masala has been changed and not for the better. I have purchased this item every week for over a year. This week the packaging has changed as so has the recipe. It does not taste like it previously did and I won't purchase this like I used to.”

Helpful Report

Posted 3 years ago

“Hi I went to 2 different Aldis this weekend - the Sundon Park Luton store clean ordered queuing system - great compliance with mask wearing .Lovely security guard overseeing , calm organised shopping experience with orderly queue at the sanitising station On Friday I went to the Catford/ Lewisham branch - security guard on his phone , a large number of people not wearing masks . I stood at the designated sanitising stations, not one person used the hand gel or wiped their trolley / basket .The store was extremely crowded and no one seemed to be monitoring and not all staff wearing masks - it was an awful frightening experience and very much appeared like the profit motive was outweighing any public health concerns - I left very quickly So the question is why this lack of consistency and who is responsible for overseeing and manage this”

Helpful Report

Posted 3 years ago

“Aldi. Not another store on the Chester Rd. Right next to a busy Island. It will cause chaos. And peak times . it could grid lock Chester Rd.”

Helpful Report

Posted 3 years ago

“Potatoe quality was abysmal. 4kg of Irish rooster potatoes with a best before date of October 29th and I wind up spending my time cutting out rotting pieces to make the spuds usable. I bought them on the 20th so I guess I ll have to rummage through their boxes for a better expiry date in future !!”

Helpful Report

Posted 3 years ago

“The quality of their fresh products has deteriorated considerably. In recent shops I have had to throw away a full punnet of nectarines.. a whole cucumber. A complete head of celery. All this was in 1 shop. I don't understand why their product is have taken such a drop in quality as I'm sure their deliveries of such goods have become more frequent. They need to up their game and be more careful with quality control.”

Helpful Report

Posted 3 years ago

“I shopped at the Cowgate Aldi on Sunday. As usual, when you enter the shop in the last hour before closing, the sanitisation station is shambolic. I should have photographed it... The shop was busy - no social distancing what so ever.. at 15:45 the first announcement was made for customers to make their way to the tills as the shop would be closing..Which is what shoppers began to do. But, Aldi only had two tills open so my queue quickly reached back to the back of the shop - so did the other - and there were still shoppers trying to work out where to join a queue. Bottle neck and difficult to distance from one another. I asked one employee who was tidying the bread counter if another till might be opened - I was rudely told, ‘no’. I pointed out that the queues were huge and unsafe... he walked away saying, ‘Some people only think about themselves..!’ Not at all - Dangerous all round for everyone, as far as health and safety goes. Rude staff on top of it. Aldi, if you ask customers to head towards the tills.. open them! Sanitising stations should be available up until the last minute the shop closes.”

Helpful Report

Posted 3 years ago

“I do my main shop in Aldi, its limited but cheap, that's the good bit. The bad bit is they make their money by working the staff to death, I used to work in retail management years ago, they used to take advantage of managers by getting them to work all the hrs under the sun & not get paid overtime, now they get away with getting one member of staff to do the job of 2, its immoral & if they are short of staff they look under so much pressure, no other retailer does this, im considering shopping in Lidl for this reason, shame on you Aldi.”

Helpful Report

Posted 3 years ago

“I think the fruit and vegetables are of poor quality. If I buy from Sainsbury's or Waitrose. I will pay more but they taste and last longer.”

Helpful Report

Posted 4 years ago

“My Husband and I were shopping at out local Aldi successfully once a week during the recent crisis. My Husband is over 70 and we found the system in place adequate and reassuring and we were able to shop within and hour. However that has all changed as we turned up to shop and were told that it was one person per trolley as per government guidelines. Nowhere on the government website does it state that you have to shop alone. We now shop elsewhere as do other couples we know. I have emailed Aldi and placed this review as I was surprised to see a review from a shopper from Walkden stating that she and her Husband shopped together. Its bad enough for older people in the current situation but this system makes you feel like a second rate person. I doubt that they would turn away a family with children.”

Helpful Report

Posted 4 years ago

“Re my last review I'd left the wrong rating button checked but to be fair to Aldi, from a value perspective I feel they have been good until now. What worries me is the two examples I quoted could be an indication of that value starting to erode.”

Helpful Report

Posted 4 years ago

Aldi is rated 2.5 based on 1,280 reviews