“Ordered garden furniture 1st march still not received called customer service who said they would look into this still heard nothing it's ridiculous they have my money still no goods furious”
“I bought a mini greenhouse online. It was delivered within 5 days but had no fitments included ( as listed on the instructions leaflet) I phoned straight away but the customer service lady was very curt and unhelpful and she said " well we've got no spares so send it back" I eventually had to email head office who said we will refund you into a PayPal account. I explained that I hadn't got one and said I had paid online with a credit card but she insisted it had to be a PayPal. I then had to reactivate an old PayPal account. I finally got a refund and was told to dispose of the incomplete product. I did eventually get the refund and also a request for a feedback review. However because I was honest in my review, Aldi emailed me to say they would not be publishing it! I only gave the stars because the part of the order I received was ok and I did receive a refund. It was a stressful and time consuming process.”
“If you start with 10 items in a grocery card today, in a few months 30% of those items will become discontinued by Aldi. Aldi plays as if it is buying surplus and or discounted items or high yield low quality items such as fruits from manufacturers and places them on its shelves as long as it lasts, then it becomes discontinued items no matter how the customer has become dependent on that item. The item could be a medical need but it will be discontinued. The Albert Discount is no longer at a lower price as I found some items are more expensive than they are in Kroger or other stores. This matter has been discussed with the customer feedback, but never have seen any actual result.
1628 Precinct Line Rd, Hurst, TX”
“Bought a pair of curtains online which was very easy to do. The website is easy to navigate and use.
The curtains arrived promptly which was impressive. When the parcel was opened only one curtain. Contacted customer service who advised sending them back, but I just want the curtain I payed for”
“Recently I bought chopped walnuts .The packet had no expiry date .Once opened, the nuts were stale and smelled foul.I have often noticed and felt that many items which Aldi sells are on the borderline of becoming stale..Similarly, I found that the oranges decomposed the following day after purchase.”
“Pink Grapefruit
My wife and I are long term Aldi customers and generally what they sell is very good. We regularly buy their pink grapefruit but in the past months have found them to be bruised and soft and taste well past their sell buy date. This applies to more than one of their stores. I wonder if anyone else is experiencing anything similar?”
“Your prices for dry goods are very good. However, your produce stinks.
Strawberries with mold. Grapes shriveled. I just purchased asparagus. That night I opened the bag. The tips were mush. Your bananas are bruised because you put them in a big box and those in the bottom get crushed. I don’t buy your fruits and vegetables.”
“Aldis must have changed potato chip supplier. The last 3 bags of salt and vinegar chips have been greasy, largest 1" ( 25mm) lots of broken chips very salty and no vinegar taste. They used to be exceptional. But no more, I guess cost wins over quality. Sad. No more chips from Aldi for me.”
“Bought Haddock fishcakes clearly showing "Haddock fishcakes", cook them and start eating and find they have cheese sauce in them and I hate cheese.
Small print on the back mentions cheese sauce. On complaining I get little interest. Just told take the packaging back to store for a refund.
ALDI are not interested in their suppliers very poor labelling.”
“I use to do all my shopping at Aldi, not anymore. The quality of their fresh? produce is abysmal. I have had enough of searching through products to find the ones with the longest use by dates only to find they turn into mush and are inedible before this date. This applies to fruit, vegetables, fish etc. I'd hate to think of all this produce that is bought and ends up in the bin. Shopping at Aldi is a false economy, you might as well spend that little bit more at one of its rivals and be assured that the product will last until it's use by date and beyond. Very disappointed.”
“I’ve paid almost £10 for delivery of a pool for this weekend for a children’s party and have just been informed delivery can be 14 days. It didn’t mention this when I placed my order. I’d rather have got it elsewhere in time”
“I didn’t enjoy your Specially Selected range of pork and leek sausages. They were rubbery and the skin was tough.
Also two of your frozen desserts were of a poor standard: the apple crumble was filled with runny pulp which didn’t resemble apples just sticky goo. Also your frozen fruit and custard apple strudel hardly had any filling and the pastry was crusty on the bottom. Not enjoyable at all!”
“Went in to aldi enquired to whether they
had a certain product in stock , because
they did'nt have any of that specific item on the shelf, they could'nt even bother to
look at first until I asked again , generally
they are'nt very helpful and abrupt .
You would'nt think that you are customer
Your not treated like you should be as a
customer ,I have been shopping at aldi's
for a very long while ,but not any more
I will just go somewhere else.”
“My grocery bill has almost doubled consistently after they completely remodeled the store in Roeland park, kS. I kept thinking that maybe I was just buying expensive
stuff. But others say the same. And I’ve tried to watch what I buy and still shocked by price hike! I used to always be pleasantly surprised at how much my food bill was but in almost half. For sure we are payi
T for the stupid remodel.”
“Aged Reserve White Cheddar, used to be one of the best things you could get at Aldi. I've recommended it to people dozens of times. The recipe and packaging have changed. Who cares about the packaging, the flavor is now completely different - and boring.”
