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ALEKO Reviews

3.9 Rating 3,356 Reviews

96 %

of reviewers recommend ALEKO

Company Reviews

Product Reviews

3.9

Based on 3,356 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

ali.marks@alekoproducts.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 26th February 2024

ALEKO 5 star review on 22nd October 2023

KFS Paula Kulhanek

ALEKO 5 star review on 22nd October 2023

KFS Paula Kulhanek

ALEKO 5 star review on 22nd September 2023

ALEKO 5 star review on 21st September 2023

ALEKO 5 star review on 20th August 2023

ALEKO 5 star review on 20th August 2023

163

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This awning was very difficult to put together and had a part (some sort of roller) that didn’t belong so we had to take it apart to get it off. Now that it’s up we love it but I will never put another together. Needs better instructions.”

Hello Shawna Thank you for you feedback, it is much appreciated. I am glad to hear that you love your awning, however not satisfied with the instructions. I understand the instructions were difficult to understand, that will be taken into consideration. Please if you have any further question or concerns, give us a call at 833-926-2323.

“It was a good deal for the money. The overall quality of material was very good. The directions were very hard to follow but the U tube video was helpful.”

Hello Thank you for your honest feedback. It is much appreciated. Hope you are enjoying the product to the fullest. Please if you have any further questions or concerns give us a call at 833-926-2323 and request for Maria for assistance.

“I'm a contractor. this is the first one I've installed. It was a little confusing with the instructions. I have a friend that has one and he loves it. The customer is happy and I saved them a couple of Thousand dollars.”

Hello James Thank you for your honest feedback. It is much appreciated. Hope you are enjoying the product to the fullest. Please if you would like assistance with your product or have any questions or concerns give us a call at 833-926-2323. Thank you

“Purchased an electromagnetic lock, which works perfectly on my vinyl double gates. Great product.. But my only complaint comes from when I called their customer service to ask if they sold the Z bracket for mounting the lock on the gates. The service rep took my name, phone# and email address, then said he had to check with another part of the company and he would get back to me...that was 3 weeks ago- got the Z bracket on Amazon. I would have given 5 stars if not for the representative.”

Hello Sidney Thank you for your honest feedback. It is much appreciated. Hope you are enjoying the product to the fullest. Your feedback in regard to the representative will be taken into consideration and work with them for proper assistance moving forward. Please if you have any further questions or concerns give us a call at 833-926-2323. Thank you

“This was my second set of awnings I purchased from you. I like them, but wish you would sell replacement awnings without the frames. The fabric fades and deteriorates in the wind, so they need to be replaced periodically, but the frames are fine.”

Hello Rosie Thank you for your honest feedback. It is much appreciated. Hope you are enjoying the product to the fullest. I will take your feedback into consideration for the fabric. Please if you have any further questions or concerns give us a call at 833-926-2323.

“Almost perfect! Service, price and delivery was excellent. Surprise by the good condition of the packaging of my black 10 x 8 awning received by air. Nice and good looking product. Now, may be a third holder would be needed as a personal tought. The instruction could be a little more clear for some peoples who have less skills. The biggest problem was that the thin fabric liner was too thin that it comes out of the gauge on the roller. Had to insert a clothesline that is a little bigger than the thin one provided. That is a problem!”

Hi Mario, Thank you for leaving us this review and providing us with this feedback! We appreciate your feedback greatly and we are glad you are a happy client of ours. If you ever had any questions or concerns please do not hesitate to reach out to us. Thank you!

“Although I still have not received the product I ordered, Aleko was kind enough to call me and offer an upgrade to my order which should ship today or tomorrow. My original items ordered are still on backorder, but with this new offer I should be up and running much sooner. Thanks, Aleko!”

Hi Richard, Thank you for taking the time to write this review for us today. I do apologize that the item is out of stock for you as well. Per our convo over the phone today, I went ahead and found a great replacement for you, this will be shipping out by tomorrow. I apologize for any inconvenience this has caused you as well, but I look forward to you receiving this item. Thank you!

“The products are good, but delivery a bit longer than promised.”

Hi Yaroslav, Thank you for providing us with this feedback! We are glad that you enjoy our products and we are glad you decided to purchase from us! I apologize if the item took longer than expected to ship, some delays may occur in delivery. Thank you!

“Nice awning , however extremely difficult to install. All hardware had to be upgraded! Took my contractor two days to put up. Will see how it performs in summer weather.”

Hi, Thank you for providing us with this review and feedback! We thank you for using our awnings and we thank you for letting us know how to improve our items. If you ever needed any assistance please do not hesitate to reach out. Thank you!

“The tent got here very fast from the time I placed the order. Support has been great. The only bad thing is the welds on the tent not very good at all. But over all is a nice tent. Chris V.”

Hi Chris, Thank you for providing us with this feedback! We thank you for the helpful tip on the item, please know this will be passed on to our management team for quality assurance. Thank you!

“Easy ordering. Prompt and through response to a missing piece with excellent customer service.”

Hi Carl, Thank you for leaving this review for us! We really appreciate your feedback and we hope you enjoy your product! Happy Holidays!

“The price was great, but the tarp is a little shorter than the size mentioned, which makes a little harder to install, but other than that I am satisfied with my purchase.”

Hi Sergio, Thanks again for sharing your experience with us. I'm so happy you're satisfied with the outcome. Please let us know if you have any further concerns. Happy Holidays!

“The first wireless keypad worked fine for a couple of years but then stopped working, so two years isn't great longevity. but ALEKO stocked replacement and it arrived in a timely manner and worked right out of the box, after it was programmed.”

“It was just what I need. Very good”

Hi Timothy, Thank you for shopping with Aleko and leaving this amazing review as well! We do our best to ensure products are up to standard and customer service is the best it can be. Hope to see you in the future! Happy Holidays!

“Good product and came on time.”

Hi Thomas, Thank you for shopping with Aleko! We're glad you are happy with your shopping experience and it was a pleasure doing business with you. We want to make sure each customer has a safe and friendly environment when shopping with us! Many thanks

“Good product a bit over priced”

Hi Fred, Thank you for shopping with Aleko! We greatly appreciate you taking the time to leave us a review. We do our best to provide affordable products and excellent customer service! Looking forward to assisting again! Thank you

“its a gift to a friend. i prefer stainless steel; however, galvanized will do.”

Hi Rufo, Thank you for writing this review for us! We appreciate your feedback as well and we will be sure to consider your input. Thank you!

“Aleko CP1020N Car Canopy I purchased an Aleko Car Canopy and ended up having an issue after about 6 months. I was unhappy and gave Aleko and the 10x 20 Car Canopy a poor review. Aleko read my review and reached out to me in an attempt to remedy my situation. The company stepped up to the plate and replaced the defective part at no cost to m which causes me to leave this updated review. Few companies of this size reach out to their customers and make things right. Aleko did so and here we are. Because of their customer service I purchased several more items with them and am now a happy customer. I recommend doing business with a company with this level of integrity. Danny Ledbetter”

Thank you Danny for leaving this review! We take pride in making sure our customers are happy and enjoy the products purchased from us! If you have any questions or concerns please feel free to contact us! Thank you, ALEKO

“I bought a retractable awning. I have not used it much since it was late October when I got it installed. I am a little disappointed in how water pools in the fabric. It should be tighter. I bought a cover and it was difficult to use and ripped while I was putting it on.”

Hi Paula Thank you for taking the time to write this review! Our amazing support team can assist you with this! Can you please call in at 833-926-2323 and ask for Alex? We thank you for your business with us as well. As always, stay safe and have a great day!

“The quality of the awning is all very good except for the end cut and screw holes in the roller halves where they join in the middle... the ends were not cut square, and the holes were drilled off center. The result is the roller is not straight, so it wobbles as it is rolled up. Also, this video: https://www.youtube.com/watch?v=J6K-mpHPusw is unclear and very annoying because of the arty editing effects.”

Hi, Thank you for taking this time and writing the review for us! We appreciate you and your feedback! This suggestion and struggle you experienced will be addressed so that no one will have to deal with this again. As always, stay safe and have a great day!

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ALEKO is rated 3.9 based on 3,356 reviews