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ALEKO Reviews

3.9 Rating 3,317 Reviews

95 %

of reviewers recommend ALEKO

Company Reviews

Product Reviews

3.9

Based on 3,317 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

ali.marks@alekoproducts.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 28th April 2024

Guillermo De La Garza

ALEKO 5 star review on 28th April 2024

ALEKO 5 star review on 28th April 2024

ALEKO 5 star review on 26th February 2024

ALEKO 5 star review on 22nd October 2023

KFS Paula Kulhanek

ALEKO 5 star review on 22nd October 2023

KFS Paula Kulhanek

ALEKO 5 star review on 22nd September 2023

166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ship time was awesome and replacement was very easy. It also fit great!”

“Victor was helpful and very supportive with an issue with the motor. We received the motor and it didn’t look damaged however we had to bring in two people to remove the motor that was problematic and installed the replacement. Everything went well and now working excellent. Thank you Victor and ALEKO.”

“Bought the awning last fall, had some issues with the installation, but the company, specifically Viktor the CS rep have been very helpful in replacing damaged parts and very accommodating. Thank you!!!”

“Victor is top notch! Very efficient and I could not have asked for better quality customer service!”

“In February I purchased a carport tent from Aleko. I was preoccupied with other things until I finally found the time and effort to erect it. After assembly, I found the base plates were not included. I e-mailed Aleko and reported the missing base plates. Samantha responded and I received the base plates 24 hours later. No hassles, no delay, and great customer service. Thank you”

“A hail storm recently damaged our gazebo roof and Viktor from technical support was so fast and friendly I couldn’t believe it. I’m so happy with the progress already towards getting our roof replaced.”

“"Viktor" in customer support has been very helpful. I'm still kicking ideas around but I'm pretty sure I'm going with ALEKO when I order.”

“Victor, in customer support, was very helpful in providing physical details for mounting.”

“I'd like to sing the praises of one customer service agent in particular, Rudy S. He took my problem with installing my Aleko awning in hand and made sure I got the replacement parts I needed. Proactive and solution oriented. I just wish the instruction manual were more complete or I had been smarter in the first instance. Thanks, Rudy!”

“Viktor took care of my issue promptly and courteously! Jim C”

“Viktor was of great help. He definitely has a lot of knowledge and helped me immensely. Would highly recommend him.”

“Spoke with Rudolf S in technical assistance with my questions regarding gate opener that just ordered same day. He gave me understandable answers and spoke good English.”

“Nadia was amazing helping us out with my Aleko Gate Opener! She has great patience to deal with customer like me. I was really confused and she contacted the support and guide me through with ease. Best Regards, Bud PATEL”

“Excellent customer service!!”

“Customer Service was 100%, Viktor really went above and beyond to make sure i was satisfied.”

“The product support via Victor @ Aleko was excellent. Highly recommended. Art Hine”

“Victor was great in technical. Patient and easy to understand. Asset to Aleko. Customer service is vital to customer loyalty and recommendations to others.”

“Your customer service agent Viktor went above and beyond to help me! Thank you”

“Excellent customer service! I have several Aleko gate openers. Love them”

“The motor went bad in my new awning. Submitted parts form that was provided on their web site and a video. They sent me out a new motor at no charge the next day. Now that's customer service.”

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ALEKO is rated 3.9 based on 3,317 reviews