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ALEKO Reviews

3.9 Rating 3,320 Reviews
95 %
of reviewers recommend ALEKO
Company Reviews Product Reviews
11,081
 Metrics Info
3.9
Based on 3,320 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read ALEKO Reviews

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

ali.marks@alekoproducts.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Mike Rivenes
Verified Buyer
“Very good, would shop there in the future, and recomend to others.”
Helpful Report
Anonymous
Unverified Reviewer
“Fast customer service”
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M Richards
Unverified Reviewer
“I was pleasantly surprised to see a company that still gives a long forgotten item, SERVICE, I had an odd purchase and their tech's spent the time to ensure my partial system and their new parts were compatible so there would be no return. Thanks for covering my butt! M.R.”
Helpful Report
Anonymous
Unverified Reviewer
“i am really impressed with ALEKO! talk about customer support! It's really easy to contact them with a question or a problem and they get right back to you! when my hot tub deflated, i sent them a picture and they sent me a new one that very week. very friendly service and genuine concern for my inconvenience.”
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Anonymous
Unverified Reviewer
“Rudolf S help me get a replacement part for a piece that broke during install. He sent it out right away so I could finish my install as soon as possible. It was my fault, no questions, just got me what I needed to be greatly satisfied!”
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Anonymous
Verified Buyer
“Replacement canopy was a perfect fit. Had all the sleeves and tabs needed to fasten securly. Stitching is uniform and tight and fabric is good quality. Shipping was fast too. Very happy with this purchase.”
Helpful Report
Ken Carlborg
Verified Buyer
“The part was a perfect fit & it was received within a week.”
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Pedro Pelayo
Verified Buyer
“good service on custumer service”
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Pedro Pelayo
Verified Buyer
“ruan smudge and strong easy to instal”
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Andrew
Unverified Reviewer
“very good and fast technical service”
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Anonymous
Verified Buyer
“The awning covers were what I expected and arrived in good time”
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Scott
Unverified Reviewer
“Customer service was on the ball and very helpful, I definitely will purchase aleko products in the future. They stand behind their warranty 100% Thank you Megan !”
Helpful Report
Anonymous
Verified Buyer
“Great company and great staff. Spoke to actual people when I had a question or concern. Looking online before I purchased, they looked to be one of the only options available for awnings. I took a chance figuring they must be a massive company in China. They behaved like a local company that still values its customers. The products were great and I am loving the addition of awnings to my deck.”
ALEKO 5 star review on 13th October 2022 ALEKO 5 star review on 13th October 2022
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Dan Perry
Verified Buyer
“Recently ordered the Oranges bundle and the window awning...very fast delivery after ordering. The oranges were very realistic and great for decor...the window awning I have not had a chance to install yet so hoping that will all go well.”
Helpful Report
Ashley Prior
Verified Reviewer
“Best customer service I’ve had in a very long time, Answer every question in a timely manner my problem was solved they went above and beyond for customer service I would definitely 100% recommend purchasing items from this company.”
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Karen Contrenchis
Verified Buyer
“Customer service was excellent.”
Helpful Report
Robert Pikula
Verified Buyer
“Better than I thought it would be well made we are in a high wind area”
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Michael Hillin
Verified Buyer
“The product arrived in reasonable time. We had a tear on the awning and just took a picture of the piece and they sent a new one. We also decided to order a cover and it was fine. Their customer service was excellent.”
Helpful Report
Richard Ragsdale
Verified Buyer
“Aleko Support addressed my issue immediately and I am receiving a new controller”
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Scott Forgacs
Verified Buyer
“We purchased our awning through Amazon. It arrived on time and installing it was slightly difficult, but they helped with the problem and now works fine.”
ALEKO 5 star review on 11th October 2022 ALEKO 5 star review on 11th October 2022 ALEKO 5 star review on 11th October 2022 ALEKO 5 star review on 11th October 2022
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ALEKO is rated 3.9 based on 3,320 reviews
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