Allure Furnishing Ltd Reviews

Name: Allure Furnishing Ltd
Address: Eckington Business Centre Market Street, Eckington, Sheffield
Rating: 2.82

2.8 Rating 166 Reviews

42 %

of reviewers recommend Allure Furnishing Ltd

Company Reviews

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Phone:

08432813510

Email:

sales@allurefurnishing.co.uk

Location:

Eckington Business Centre Market Street, Eckington
Sheffield
S21 4JH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, I would like to clarify. I ordered at six am. I cancelled that afternoon following process recommended on your website. If it's is 2/3 day shipping how can you say I cancelled on day of dispatch? I called after googling your number as not on website when I recieved email stating dispatch. The women I spoke to never called back. Next day delivered. Also after writing this review I recieved an email with courier info for Monday. Between 8-6. I stayed in all day. No courier. I called office again. Was no one in office just receptionist. This company is awful for customer service and the number used is a higher rate number too! Just checked my phone bill”

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Posted 7 years ago

“I wish I could put minus stars! Cancelled my order same day following process stated on website. Recieved email confirming dispatch later that week. Called up and told will call back. Did not. Item delivered next day along with another parcel from another company. Realised just before driver drove away. Said he could not take it back. Called allure furnishings. Told to wait for another call. Next day called again. Told to wait for another call re courier. Did not. Called again, manager left early not open say sum. So storing a massive item in my mid terraced house with two year old out of pocket as will not refund money until item returned. three emails four phone calls and two reviews later still no contact, money, communication or apology.”

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Posted 7 years ago

This order was to be shipped on a standard delivery service which is a 2 - 3 day service. The cancellation came in unfortunately on the day it was shipped and the item went out. We have arranged collection of this item and this customer has been made aware and given all the necessary details. We do apologise for any inconvenience caused.

Posted 7 years ago

“The self assembly aspect of this item leaves a lot to be desired. It's too complicated and time consuming even for an accomplished diy-er! Also you should not be offering incentives for positive reviews!!”

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Posted 7 years ago

Thank you for your review, we are sorry you found the self assembly aspect difficult. The reason why we are offering incentives for customers to come back and leave positive reviews is because we have found when customers are happy with their products they tend not to prioritise leaving a review which is totally the opposite if they have had a poor experience they want to let people know, we simply want to encourage them to share the good too. Once again thank you for taking the time to leave a review.

Posted 7 years ago

“Goods arrived damaged, didn't accept delivery, still not received a replacement yet money paid over a week ago. No one to talk to is not helpful at all. Really frustrating. WROTE THIS REVIEW YESTERDAY HAD EMAIL BACK SAYING SOMEONE WOULD CONTACT TODAY TO ARRANGE REPLACEMENT.......still waiting 😩”

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Posted 7 years ago

“very cheap in price. Quick delivery. Massive dint in product (single day bed) metal was bent and scuffed with sharp bits sticking out. Where it had put into packaging with no care. Have emailed a complaint but had no response. Had that not have Happened the product would have been perfect.”

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Posted 7 years ago

“From the point of order to delivery I was kept informed of progress. The product is of excellent quality. Very happy with the end result and looks great in my little ones bedroom. Added bonus was how easy the instructions were for assembly. Definitely pleased with my purchase.”

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Posted 7 years ago

“Been looking for these type of plant stands for ages. made up with them they are great.”

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Posted 8 years ago

“Excellent product. Easy to assemble”

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Posted 8 years ago

“Order was slightly delayed however when I contacted Allure they responded promptly and rectified the situation. Will definitely order again, customer service was top notch”

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Posted 8 years ago

“DO NOT BUY FROM THIS COMPANY. We are having to take the to the Small Claims Court and here's why: We purchased a very basic bed from Allure Furnishing, to meet our budget. - so we knew what to expect in terms of the end product and we are extremely happy with the bed. However... the end panels of this bed were very slightly damaged, with the paint missing and chipped. This was not apparent before opening the packaging, otherwise we would have obviously not signed for it with the courier. We took photos of the damage and sent it via email to the service department right away. It has taken them on average 48 - 36 hours to respond to every email - in which they say that unless we had taken photos of the damaged packaging (of which there was no sign) we will not be sent replacement parts. This has been going on for over 2 weeks now.We are not looking to change our order, we are happy with the bed - we just want the items that were paid for, yet damaged on route / in the warehouse, to be replaced. After repeated efforts to get this resolved and being made to feel that we are being fraudulent, we have no choice but to take this to the Small Claims Court, when it could so easily have been solved with a bit of decent / normal after sales servicing. Shameful.”

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Posted 8 years ago

We clearly state in our Frequently asked Questions page the following information to be sent to us on any damage :- 8. Q - My item has arrived damaged what should I do? A - Please ensure if the package was damaged in transit you have signed for it as damaged please read Receiving Your Delivery on the Delivery Information page. Email us at customerservices@allurefurnishing.co.uk with the following information:- Images of the damaged part Damaged part number your order number Images of the outer packaging of damaged item For parts not damaged in transit (manufacturing faults) we still require the details above. Unfortunately this customer has not provided us with the information we have stated and has threatened us with negative reviews if we do not give into his demands. We have told him this on several occasions we have a process that must be followed as does any business and when we have specifically requested images of the outer packaging which is stated above, we were told this had been taken to recycling. Without this it cannot be determined if this was actually damaged in transit as the customer is claiming or if it was damaged after receipt during assembly. No decision has been made on this claim yet it is still in the process as we have told this customer, but as it was not completed within his given time frame (24 hours) he has chosen to take this route.

Posted 8 years ago

“I am so happy with my product I received from this company I had a little issue with the delivery services which was out of this business hands but they dealt with me so well and got my order here safe and sound the boss of the place was on the ball and would recommend if you have any issue off this company dont hesitate to email them they will be back in touch with you and respond fast and well”

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Posted 8 years ago

“Lovely furniture with free delivery”

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Posted 8 years ago

“Ordered the felix cabin bed with next day delivery and they were true to their word. It arrived and was reasonably easy to put together (2 person assembly!) Looks great and my son is over the moon with it!”

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Posted 8 years ago

“Great product”

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Posted 8 years ago

“Item delivery day after request. Item damaged-looked like manufacturer assembly problem. Reported same day-phone call + e-mail + photo's . Followed up one week later with phone call-left contact number. NO RETURN CONTACT!! Wayne appears not to be concerned.I am now repairing the item . Good job I'm capable but shouldn't be necessary.”

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Posted 8 years ago

“I waited in all day Thursday for for delivery which didn't arrive. When I spoke to someone from your company they didn't even come back to me eve M”

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Posted 8 years ago

“Lovely product, but CD compartments too tight so had to take out middle section for them to fit!”

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Posted 8 years ago

“Wrong colour mirror delivered and no reply to my messages still two days later. Waste of time as i took the day off and stayed home all day and terrible customer service. I am stillness waiting on a reply”

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Posted 8 years ago

“Best price, fastest delivery time & I love the unit.”

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Posted 8 years ago

“Didn't receive my item when I paid extra to have it delivered next day, there were no email sent I called and the recilptionist although nice didn't know jack all about order or the company. I got a response to my email a day lare after opening a paypal dispute. They said that they would have the item sent to me on Saturday and nothing came AGAIN!! no emails, no phone call and no explanation!!! I asked for a refund for the extra I paid for next day delivery and again NOTHING!”

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Posted 8 years ago

Allure Furnishing Ltd is rated 2.8 based on 166 reviews