Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Alpinetrek.co.uk Reviews

2.0 Rating 57 Reviews

25 %

of reviewers recommend Alpinetrek.co.uk

Company Reviews

2.0

Based on 57 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Write Your review

Tell us how Alpinetrek.co.uk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Alpinetrek.co.uk 5 star review on 8th October 2022

Alpinetrek.co.uk 1 star review on 19th August 2022

Alpinetrek.co.uk 1 star review on 23rd February 2022

Alpinetrek.co.uk 1 star review on 3rd July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn’t receive the parcel and upon many enquiries as to where my parcel was, I eventually received what was obviously an automated email telling me that my parcel had been lost and an enquiry will start. I’m never seeing that money, or my parcel.”

Posted 6 months ago

“BEWARE – Alpine Trek denied that the item was returned and refused a refund I returned walking boots worth £204 to Alpine Trek’s UK hub and received proof of delivery from Royal Mail. But Alpine Trek refused to refund me (claiming, after weeks of blaming Brexit paper work, that they hadn’t received them - despite my sending them proof). They then claimed they needed proof of postage, not of delivery. Given that proven delivery could not happen without my posting, I had innocently binned the post office postage receipt. I doubt it would have made any difference though. I complained (no response) and wrote to both their CEOs (no response). This suggests that the rot starts at the top. I see from other reviews (I wish I’d read them first!) that this has happened to many others. Is this fraud, or just poor systems combined with a total lack of customer care? I don’t know – but either way, avoid. Note also that using their return label means that Alpine Trek, not you, are Royal Mail’s customer – so you have no right to ask for compensation. Only Alpine Trek can – and, surprise surprise, they are not interested in doing so. Buy elsewhere.”

Posted 6 months ago

“Nothing but headache when it comes to delivery. They use Evri which is the worst company in Europe. Cheap and useless”

Posted 6 months ago

“Missing item from my order. They will not take responsibility for this. I'm out of pocket by £180! Avoid”

Posted 6 months ago

“I submitted my order a week ago, and I have yet to receive any information regarding its status. Additionally, the phone number listed on the website is not responsive.”

Posted 6 months ago

“Returned item and it appears to be lost and no refund. Gave them royalmail.com tracking data it was returned to their depot. They want physical receipt evidence. Avoid.”

Posted 8 months ago

“I ordered a couple of expensive items that didn't arrive. I was asked to chase the delivery company myself!!! It was clear that the parcel company were not going to deliver my parcel but AlpineTrek said they couldn't send a replacement or refund me as the parcel tracking information was saying "in transit". It was in transit for over 3 weeks! Unfortunately, if you look at EVRi reviews, a lot of items go "missing" I eventually managed to get hold of the parcel company and they informed me the parcel was missing and I would need to contact AlpineTrek for a refund. I've forwarded this information onto AlpineTrek and they haven't replied. It's been 5 wks since the order date. I am having to chase a refund through PayPal. I would advise anyone not to use this company. If you do, pay through a 3rd party to ensure you get refunds if items don't arrive.”

Posted 1 year ago

“Avoid. The 3-5 day delivery time on their website is a lie. I have been waiting for 9 days now and have still not received my parcel. Alpinetrek have also not responded to my email”

Posted 1 year ago

“I would not recommend shopping with Alpine Trek. They clearly do not keep their website up to date with their stock. I ordered a particular colour jacket and they sent me a diffent colour. I pointed out that the colour they sent me was not even an option to choose on their website but apparently, I as the customer am in the wrong! Unbelievable customer service. Even when presented with screen shots from their own website, I am wrong.”

Posted 1 year ago

“I spent £175 on an item I needed within a certain time frame. 2 days passed, nothing was dispatched. I emailed Alpinetrek to ask when my item would be dispatched. I didn't get a reply, but suddenly my item was marked as dispatched. This was just to get me off their back and the item wasn't dispatched at all. Evri collect their parcels multiple times a day, I've used them a tonne, but I'm now on day 3 of my Evri tracking number showing as 'we're expecting it', and my trip is thus delayed. Can't reach them by phone - it cuts out at the same point in the 'on hold' music every time. Disappointing.”

Posted 1 year ago

“Cannot give 0 stars unfortunately Purchased Patagonia rain jacket which was expensive Delivery acceptable and well packaged. Jacket was a Second not New. The jacket has been worn and has to have been a considerable time considering there was 2 DIRTY USED TISSUES in a pocket. HOW DISGUSTING This is fraudulent advertisement. What I was offered was a free return. Disgusting putting your hand into a pocket and encountering disgusting used tissues. This company must know the jackets a return. Never been checked. I will be sending an e mail to their managing directors but I’d imagine nothing will come off this.”

Posted 1 year ago

“They use Evri, and they admit they have tons of problem with Evri but would rather the customer have this bad experience then going with a more reputable courier and their advice is to place another order and hope it isn’t lost when Evri loses the parcel”

Alpinetrek.co.uk 1 star review on 19th August 2022

Posted 1 year ago

“Purchased, not arrived, no response to emails or calls. Trying to get a refund through paypal now.”

Posted 1 year ago

“Sadly I never received my items. 41 days and still waiting. They very kindly offered a return label when I complained multiple times as my items were for a holiday, so time sensitive...not very helpful when I haven't received items to return. I am about to apply for compensation using the very helpful Customer Rights Act template. I wonder whether the threat of legal action will help the small man, or whether I just have to write the money off. The only advice I can provide is not to contemplate ordering from this company. Not a UK website (as the name would imply) and whether they are deliberately at fault or not, there is a massive logistics problem!!”

Posted 1 year ago

“I ordered 2 x T Shirts for my partner's birthday on the 3rd of April 2022 - over a month later...My order was undelivered and lost by Evri(Hermes) who are pathetic and I still don't have my refund from Alphinetrek. If you are based in the UK don't order from these guys, its a waste of time and money. Their support team is mediocre at best (They didn't seem at all concerned or apologetic) I've exchanged about 10 plus emails with them about my lost parcel and I'm currently waiting of my refund to reflect in my account.”

Posted 1 year ago

“Not a UK company despite the website domain. Ordered a gift for my daughter's birthday and it didn't arrive in time. Checked and realised it was coming overland from Germany taking 10 days to arrive. Don't bother. Use a UK company or Amazon. Cheaper and quicker in the long run.”

Posted 2 years ago

“I wish I’d read reviews here first! I received a pair of shoes that had been worn. I suspect these were returns that had been used once or twice. When I provided feedback to say I need to keep them because I can’t wait for a return and reorder I received a reply that was rather trite. They did offer a refund and an apology but completely misread my message and advised that I could not have a replacement as though I was a scammer asking for another pair to be sent prior to return. Anyway I’m short, very disappointed given they’re not cheap! I won’t be back or recommend.”

Alpinetrek.co.uk 1 star review on 23rd February 2022

Posted 2 years ago

“Looks like they are still at it - I have been waiting 2 months for a refund and will be contacting my bank. I wish I had read these reviews first. Please beware of this company.”

Posted 2 years ago

“Terrible company, please avoid at all cost. I have had to contact my bank to get my money back”

Posted 2 years ago

“When I ordered my item it was not made clear that the company is in Germany (note the .co.uk web address which is misleading) and that it would take over two weeks from ordering to receive my item.”

Posted 2 years ago

«
1
2
3
»

Alpinetrek.co.uk is rated 2.0 based on 57 reviews